Cala Homes Reviews - www.cala.co.uk

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Latest Reviews

★☆☆☆☆

“CALA HOMES BUYERS BEWARE...”

Written on: 21/11/2019 by Scotland2019 (1 review written)

November 2019 I recently read an article where customer experience manager at CALA Homes (North) said: “The customer journey is of the upmost importance, from start to finish." Well, let me tell you about my experience with purchasing a property from CALA. We were misled from day one: extremely poor quality of workmanship, dishonesty about future developments plans and the quality of the sound insulation. During the past 2.5 years I've had around 62 visits from CALA and wrote around 180… Read Full Review

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★☆☆☆☆

“Any and every excuse not to repair defective workmanship”

Written on: 18/10/2019 by McKenzie473 (1 review written)

We have a Cala home which is now 2 years and 4 months old and we are still awaiting snags that were reported to them in the first 6 months to be repaired. We have had 2 major issues, one of which is not only a structural issue but also a health and safety issue which they’ve known about since January 2018 and still not rectified. Another large and expensive issue which they got a contractor to “redo” and the repair work was completely shoddy and caused subsequent problems. Cala denied all… Read Full Review

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★☆☆☆☆

“Avoid ar all costs”

Written on: 01/05/2019 by Pfraser (1 review written)

I apart from all the stories we were told at the reservation stage, I was bullied into signing off my snagging list in order for them to complete handover of the building. I was promised this is normal procedure and that work would be completed within a few weeks. I have been in the property over 12 months now and I am still chasing them to try and resolve. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“New Home”

Written on: 19/11/2018 by 472Thomson (1 review written)

Terrible finishes, 7 months in house, snagging still on-going. Not happy, do not recommend! Poor customer service… Read Full Review

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★☆☆☆☆

“I was so excited to be moving into a new home built by...”

Written on: 07/08/2018 by Poole343 (1 review written)

I was so excited to be moving into a new home built by a 5 star builder ... well so they keep telling me, but the after care is far less than 5 star and the staff are rude, inefficient and unprofessional. I would never ever buy from Cala again and would actively discourage anyone from doing so. We've had flooded garages, sewage in gardens, floods, leaking baths and showers, people falling over and getting injured on a site that just isn't finished let alone to a high standard. Not to mention… Read Full Review

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★☆☆☆☆

“Buying a Cala Homes exchange home”

Written on: 27/07/2018 by 1DEB (1 review written)

I am buying a house from Cala that they took in part-exchange for one of their new-build houses. The week before exchanging (when I had paid for a survey and given a deposit to the solicitors and gone through all the hassle of getting a mortgage) I was told that I would not be able to complete for at least 3 months as the new-build house was not ready. Basically you have to pay a 10% deposit then wait while your money is used to build a house for someone else… Read Full Review

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★☆☆☆☆

“bad after service”

Written on: 03/07/2018 by johnharvey6 (1 review written)

we are living in a close of 5 houses built by Cala we are all have the same problems mainly poor heating leaking roofs poor insulation we cannot get telephone calls returned and no intrest from Cala these house cost 1.5 million plus… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Drop you after first 8 weeks”

Written on: 02/02/2018 by amywestran (3 reviews written)

We were so delighted with our Cala home when we first moved in the sales team were wonderful but I wish we’d researched them more carefully as after 8 weeks they pass you to their customer service team and they are the worst most disgusting excuse for a customer service team I have ever come across. They will do everything in their power to completely ignore you. The only way I managed to get through was to request to raise a formal complaint. They completely drop you at 8 weeks so when they… Read Full Review

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★☆☆☆☆

“Never any response ”

Written on: 07/01/2018 by AshlynnGillespie194 (1 review written)

Purchased high end apartment but quickly found many issues relating to appalling workmanship and poor design. At first it appeared Cala were responsive but in fact they were just passing us back to their suppliers. Thereafter they just ignored our emails. Problems with the electrics which if the work had been inspected as per the regulations then these could not have existed. Farcical problem with patio doors where their rep could not open them but insisted he had inspected them the day… Read Full Review

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Ragay's Comment

Written on: 01/06/2018

We had the same issue with patio doors, squeaky floors, poorly done bathrooms and sanitary ware to the cheapest standard ever seen... they have the worst finish

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★☆☆☆☆

“HIDEOUS COMPANY ”

Written on: 18/08/2017 by nmbe (1 review written)

Moved into our house, within 7 days of move in we were broken into and 30k of belongings stolen including family heirlooms. Burglars entered our house via the garage door that was faulty. We have said to Cala we find them liable for putting a faulty garage door on the property and therefor not making it secure they don't accept liability. All our neighbours with the same house are having same issue with the garage doors. We are now taking legal action against them. Numerous snagging issues… Read Full Review

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Was this review helpful? 2 0
★★★★☆

“poor star but impressive finish ”

Written on: 13/08/2017 by BronsonBall (1 review written)

I have just moved into on a Cala new build & after a rocky start with the sales team things have improved tremendously the quality of the build finish is very good & the after sales from the site foreman & his tradesmen has been outstanding. Well done Cala I just wish I had complained earlier about poor sales service … Read Full Review

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★☆☆☆☆

“Avoid Cala Homes!”

Written on: 29/07/2017 by CorneliusMeadows (1 review written)

We bought a Cala home in November 2016. 8 Months later and we still do not have a finished house. We have had so many problems due to poor quality and incorrect work, that its not possible to list it all. I do not recommend buying a new build house as they are so badly built, and avoid Cala homes as they are completely incompetent and only interested in taking your money. The managers will never speak to you or do anything about serious problems, and if customer services do send any trades… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Low quality home”

Written on: 27/06/2017 by Burnylp (1 review written)

Let me begin by saying when you contact this lot about things they never get back in touch.The extractor fans in all the showers are not connected properly to the main pipe in the loft,shoddy workmanship.Paint flaking of above the windows no primer used the paint was put straight on to the metal above the windows.rubbish kitchen open plan design hardly any work surface and kitchen cuphoard space.expensive homes for what you get quality and design wise.i would not buy a Cala home again theres… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Awful Builders- Buy at your peril”

Written on: 17/06/2017 by MiaMcCabe487 (1 review written)

Bought a Cala luxury home a year ago! Still waiting for things to be fixed! They were quick to take the money and make promises but now I can't seem to get hold of them. We have had everything from disgunctional showers, broken leaking pipes, central heating failure to loft issues and now apparently even the bricks used were defective. It's has been such a stressful experience, it has taken all the joy out of buying a new home! Their own employees complain about them and the staff turnover is… Read Full Review

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★☆☆☆☆

“The Worst Aftercare Ever”

Written on: 13/06/2017 by Alenae162 (1 review written)

We purchased a new Cala home in the Midlands in 2015, the amount of things we have been told by the staff there, and the amount of faulty products put in our home is just unbelievable considering the price we paid. Personally, I would never ever buy a Cala home in the future ever again!… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Still waiting for the house to be finished”

Written on: 03/06/2017

Moved into a house around 11 months ago, however it could have been under construction the entire time and it still wouldn't be close to finished. Workers are unreliable, and not good enough considering the price payed. Once we moved in two of the toilets weren't working, it took about 10 different people to figure out that the pipes had been broken before everything was veiled. Our underfloor heating is still not working and despite being offered compensation, their legal team deny any… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Cala Flats Cardross”

Written on: 30/03/2017 by Keon491 (1 review written)

I have owned a Cala built flat since new (about year 2004) and since then the list of problems has been horrendous. Today I have been informed that there is water leaking into the flat below and this is about the fourth occasion. Nobody has the time to read about the complete list of problems affecting this structure. Cala are a disgrace to their profession and the United Kingdom… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“What Customer Service ”

Written on: 18/03/2017 by Stacksd409 (1 review written)

Cala are a company who pride themselves on putting the job right Wrong they are a company who fail to put the job right they never accept they are wrong it is always someone else's fault We have moved some 14 times in the last 40 years Cala has to be the worst builder ever we have over 100 snags some major some minor we still have a few to complete we moved in some twelve months ago and still the nightmare carries on our problem has been the same for all our neighbor's Do not Buy a Cala Home… Read Full Review

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★☆☆☆☆

“Cala - Unethical selling practices and poor communication ”

Written on: 25/01/2017 by Ford243 (1 review written)

I reserved a house with Cala Homes and paid a £2000 deposit in October last year. Due to a problem at the bottom of our chain we couldn't exchange within the 1 month reservation period. I kept Cala updated regularly with progress reports. 2 days prior to the end of my reservation period they notified me they had another buyer who could proceed and were cancelling my reservation. I wrongly assumed I would get the full deposit returned. They initially kept 50% to which I appealed and then… Read Full Review

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★☆☆☆☆

“Poor sales assistant ”

Written on: 10/11/2016 by Erinf1960 (1 review written)

We reserved a home of 409,000 and because we had to still sell our home ..she gave it to someone who could come up with cash in hand ..probably drug money ..pffft Im not happy at all ....just because we couldnt do cash and needed a mortgage ..u work as a sales assistant ..u dont own the company .lighten up .raging to be honest… Read Full Review

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Soodrahul83's Comment

Written on: 23/01/2017

whats your property location? i am thinking about CALA reading, is it any good ? seems theya re selling at very good price !! any advice/suggestion will be appreciated

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Feedbackisagift's Comment

Written on: 25/01/2017

I wouldn't bother. Read the cancellation policy. They'll sell your house to someone else who can proceed faster and keep the majority of your deposit. Communication from them is poor. They seem lovely to start with though.

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Feedbackisagift's Comment

Written on: 25/01/2017

Hey I've just had the same experience, did you get your deposit back? They've kept a high percentage of mine which I've appealed with no reply from Cala at any level. I would never recommend this company to buy from. Poor unethical sales practices. I wonder if they will even reply to our comments.

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