Sequence Homes Reviews - www.sequencehomes.co.uk

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Latest Reviews

★☆☆☆☆

“Very Bad”

Written on: 14/07/2021 by TimDChamberlain (1 review written)

As a single property landlord using Sequence through Allen and Harris estate agents, the whole experience was awful. The contractors Sequence uses, charged £100 for looking, they didn't touch or go near the problem. They would not provide a fix, would not replace the leaky pipe as a repair had been asked for, so cut a little bit of pipe and replace where the leak was, knowing this would and did require further call outs. They damaged the property, broke a window with a ladder and just walked… Read Full Review

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★☆☆☆☆

“Disgrace of a company ”

Written on: 10/09/2019 by 85Pike (1 review written)

I had a wasp problem in my two sons bedroom, 6 and 1 year hear old. Wasps started appearing in their room particularly on the bed! On top and under the duvet, he was stung in the face and I rang a pest control company immediately and thought it was sorted. However a week later the wasps returned so this time I actually contacted my landlord who told me to go through estate agents and sequence. They messed me about for hours not giving me a time for someone to come out and not bothered about the… Read Full Review

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★☆☆☆☆

“The Worst of a Bad Bunch”

Written on: 20/03/2019 by Alonsof75 (1 review written)

I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go into the full list so let's just hit a few of the greatest hits from the 2 years I rented from them. 1. Attempted to retroactively increase my rent - Upon signing a new contract with an increase of £20 per month (which I had no issue with) I noticed that they had had the initial conversation with my landlord 3 months previously. In that time they… Read Full Review

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★☆☆☆☆

“Clapham Old Town Branch”

Written on: 01/02/2019 by Carsona281 (1 review written)

Avoid at all costs. Will not respond to landlord or tenants issues… Read Full Review

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★☆☆☆☆

“If I could I would of given them zero”

Written on: 09/01/2019 by Aria-Sharpe (1 review written)

If I could I would of given them zero, or somewhere in the minus region, as they don’t deserve any more than that. I would not recommend them to anyone, if I had to say anything to someone who was just about to go with them, it would be AVOID AVOID AVOID, dont make the same mistake as we did, it would be the biggest mistake of your life. When we moved into the property there was a lot of items left, when we told them what was left, all they said was to put it in a box and just store it… Read Full Review

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★☆☆☆☆

“Absolutely HILARIOUS!”

Written on: 04/10/2018 by Cjleeds1 (1 review written)

I actually can't help but giggle about the appalling way this organisation conducts it's business. Due to a change in bank accounts I was late paying my rent for 3 days. Only happened once before when I moved in (Which was genuinely my fault). I was asked to pay there and then over the phone, I refused as I wanted to use my normal method of bank transfer. I then received a phone call the day after saying that it would take 3-4 days to clear because of THEIR internal accounts process therefore… Read Full Review

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★☆☆☆☆

“No follow from accounts”

Written on: 09/07/2018 by bskanani (1 review written)

Sequence Homes accounts department has carried forward rent from my property let for repairs on instructions from property manager Nariah Iffil. I tried to speak to accounts department whom directed me to Nariah. The repairs payment was paid by bank transfer acknowledged by the Sequence. Informed Nariah by telephone with a promise to call back I never received call back. Since than called back again today and Nariah was lunch I left a message for her to call me back again no call or email… Read Full Review

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★☆☆☆☆

“AFTERCLAP SHACKS”

Written on: 15/05/2018 by chairboyblue (1 review written)

IF YOUR THINKING OF USING ALLEN & HARRIS/SEQUENCE HOMES? - BEWARE! Both of these companies will ignore any correspondence with FREE promises, promises, promises (all fabricated language). In our experience, we've had all the excuses under the sun from these organisations.. on holiday, wrong email/contact details for landlord, didn't get the messages, email wasn't working, phone lines down, power cut, thought someone else was doing it, dog ate the homework.. (ok the last one is my frustrated… Read Full Review

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★☆☆☆☆

“Would not touch them with a barge pole.”

Written on: 02/03/2018 by 383Maloney (1 review written)

Most shockingly bad service and deceitful people. they also sneak massive contract fees into your lease agreements. If there was any way we or our landlord could get out of the contracts with them we would have. … Read Full Review

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★☆☆☆☆

“Vile people, shockingly bad service”

Written on: 08/02/2018 by rohancockchild (1 review written)

I'm a mature person, a lady on my own, new to being a Tenant. I took a flat through a high-street Lettings Agent, not knowing the flat was managed by a parent company, 'Sequence'. Sequence has injured me in many ways, it's been a horrible experience. Sequence employees have consistently lied to me, in phone calls and in writing. The Contract for my flat was incorrectly handled and stories were told, putting me in a terrible position. Sequence has insulted me, blamed me for everything that's… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Non-existent customer service”

Written on: 17/09/2017 by rachelw-2016 (1 review written)

We've used Sequence for our property management and they are one of the worst companies I've ever had to deal with. It took us six weeks to get a response from our property manager, and when we did finally receive a response, it was informing us that we had a new property manager. The new property manager lasted 13 days before his email address no longer worked and we were asked to submit our email to a generic email address. We will be serving notice and terminating our agreement with… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 23/07/2017 by hrs5432 (3 reviews written)

This is the most unprofessional company I had the displeasure of dealing with. Sequence’s staff at their call centre in Leighton Buzzard can not even be compared to trained monkeys as that’ll be an insult to monkeys and their management is even worse. They managed a property for me and charged a substantial percentage of the rent as “management fee” but did nothing in return as both mine and tenants' calls were ignored. Their staff provided no service at all and didn’t return phone… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 27/05/2017 by JamieHeckle (1 review written)

Have been using Sequence as a mortgage broker for a current house purchase but the service has been terrible. They had to change lender for me and stated that the new lender's terms were the same, however they only sent through the new lender's terms after the valuation and mortgage application, at which point it was clear the new terms were completely different and worse in every way. On top of this they have introduced several delays by providing incorrect details to other… Read Full Review

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★☆☆☆☆

“Hopeless customer service”

Written on: 09/05/2017 by Elyse1974 (1 review written)

Every year the same problem with renewing my tenancy, last I received a letter asking me to leave despite having an agreement in place, this year I'm struggling to add my wife to the tenancy, 3 bedroom house and only 1 kid but it's a huge issue or so they say. Myself and the landlord are in agreement, but yet Sequence tell me that isn't the case. Staff turnover with the renewals team in Cardiff and renewing via a call centre environment cannot be considered customer service to which you have to… Read Full Review

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★☆☆☆☆

“Utterly useless and slow - failing to comply to processes”

Written on: 08/11/2016 by GabriellaHaley (1 review written)

I have dealt with many letting agents and property management companies, but Sequence are now blacklisted as far as I'm concerned. They messed up adding a new tenant to our tenancy and it took 5 months until we had a legal tenancy agreement. Then the deposit was not given to the Tenancy Deposit Scheme on time. Any issues with the property during our tenancy were not dealt with adequately and required a lot of calls and emails before anything happened. The tenancy ended 3 months ago and we are… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 02/11/2016 by 154Hagan (1 review written)

I've now dealt with this company twice (two separate branches) - once to sell a house and once to rent a house. On both occasions their customer service has been awful. When trying to sell our house they did nothing. They seldom contacted us, we did not have any viewings, and the people we initially dealt with were never in touch. When renting a home we faced months of issues. The staff we first dealt with with pleasant and friendly, but once the lease was signed we had to deal with others who… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 09/07/2016 by Mariana312 (1 review written)

Whatever you do do not get involves with this company. I have been waiting two and a half years to get a leaky shower fixed. Now my oven has broke now been two weeks still waiting. You just get fobbed off when you ring. … Read Full Review

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★☆☆☆☆

“Worst letting agent”

Written on: 18/01/2016

I have been renting for nearly 10 years and this is the worst letting agency I have ever used. Every time I have had to deal with them they have been useless, not replying and lying etc. They organised the inventory check in without telling me the date/time to attend then expected me to pay. The flat was filthy when I moved in which they lied about. Urgent problems/repairs that have been reported have still not been fixed. Avoid this agency at all costs… Read Full Review

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★☆☆☆☆

“Completely useless”

Written on: 23/10/2015 by 445Dean (1 review written)

Stay away at all costs! These are the most unprofessional useless company I have ever worked with. Table tennis email for days & days phone call after phone call & they still don't do what you request. Complete waste of time. Taken money for service they blatantly haven't provided and do not look after your tenants at all. Watchdog needs to check these out… Read Full Review

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★☆☆☆☆

“Stay Away From This Company”

Written on: 07/10/2015 by john5566 (1 review written)

Dont use this company, I have had so many problems from start to finish… Read Full Review

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