Hastings Crystal Reviews - www.hastings-crystal.co.uk

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★★★☆☆
3.2 / 5
52% of users recommend this
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Latest Reviews

★☆☆☆☆

“ZERO STARS. Complete sham”

Written on: 11/01/2014 by Draj (1 review written)

Ordered item close to 4 weeks ago. No product and no response to 3 emails. Now escalated to a claim with paypal… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!!!!!”

Written on: 29/11/2013

AWFUL!!!!!!!!!!!!!!!!!!!!!! I ordered a product as a gift,which they took payment from my account for but it NEVER came, I emailed them constantly, but never received a reply for weeks. The phone number also doesn't work. Eventually after threatening them with legal action someoneĀ replied to my email (most likely a fake name) she was absolutely unhelpful & told me they wouldn't offer me any compensation but would re-send. They NEVER re-sent the purchase!!!! Four weeks after originally ordering… Read Full Review

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★☆☆☆☆

“never again”

Written on: 17/11/2013

ordered a few products and paid with paypal. when the items did not arrive after two weeks, i emailed them but they never replied so i opened a claim and dispute with paypal. hopefully i will get my money back. avoid this seller, there are sooooooooo many reliable sellers out there, why bother with these guys?… Read Full Review

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★★☆☆☆

“bad”

Written on: 31/10/2013

order not delivred after eight weeks. no reply from so called customer services. will never order from this site again. … Read Full Review

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★☆☆☆☆

“Extremely disappointed!!!”

Written on: 21/10/2013 by MairiClaireSayers (1 review written)

Still waiting for part of my order which I placed over a month ago. After sending numerous emails and trying to contact the company via telephone I am yet to receive a response. This is completely unacceptable and the worst experience I have ever had with shopping online. Purchase with extreme caution!!!! I am so annoyed and cross with the amount of money and time lost with this company! I didn't even want to give 1 star however was unable to proceed without!!!… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 05/10/2013

I would like to express my disappointment and anger at my whole experience with Hastings Crystal. I placed an online order but received no item or update on my order for over two weeks until I tried to make contact. I had multiple issues contacting the store receiving no response to my messages, until finally getting through via Facebook. I wonder if I didn't have Facebook, would I have ever received any contact or update? After chasing, I received an item that was different to the one I… Read Full Review

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★☆☆☆☆

“Totally Avoid”

Written on: 20/09/2013

I ordered a wedding ring cushion and the site days 14 days delivery. When it didn't arrive I tried e-mailing the Company. On the 3rd email I received a reply from the Sales Director assuring me the item would be sent with next day delivery. Again, it didn't arrive and I have had no response to any of my e-mails since. I did find a telephone number for them and tried calling on numerous occassions but just get an answer machine message saying no-one is availabe to take the call and to leave a… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/09/2013 by creandia (1 review written)

Placed an order on 27th June for goods to be used in a very special family event at the end of August. We had previously had a good experience with Hastings Crystal however, this time, the goods were only marked as dispatched on 7th August......yet we have never received them! Despite repeated attempts to contact the vendor, the only option available on the website is via email, we have not even had the courtesy of an acknowledgement of our mails and there is no other way provided to contact… Read Full Review

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Las88's Response to creandia's Review

Written on: 19/09/2013

There is a phone number I found hidden in the privacy policy section on the website. I had a similarly bad experience, there service is absolutely disgusting. If you haven't had your money back I would recommend opening a dispute case on paypal. After the promise of a refund which never happened and repeated attempts to contact them, this seemed to be the only thing they responded to and I finally got my money back after 6 weeks of chasing them. Will never shop with them again...vile company!

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★☆☆☆☆

“Awful”

Written on: 04/09/2013

Placed an order for clapboard name card holders, never received them after the 14 days stated delivery time, emailed them twice and got no reply so I opened a dispute with paypal (as this is how I paid), still had no reply from Hastings Crystal. Had an email today from paypal to say money had been refunded and my order cancelled! absolutely rubbish - no communication from them at all to say why they had taken so long and then why order was cancelled, would never recommend or use again, if I… Read Full Review

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★★★★★

“super great”

Written on: 11/03/2013

Thank you so much Hastings Crystal! I have been given the best service and the delivery was super fast and I was emailed with updates! Couldn't be happier or want any more from a company I will most definitely recommend you guys to friends/family and order again in the future! thanks so much :-)… Read Full Review

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★★★☆☆

“Wine Stopper”

Written on: 15/02/2013

I bought a few wine stoppers in August when i received them one was damaged, so i wrote to the company to let them know what had happened, i was asked to send a picture of the damaged product which i did and i am still waiting for a response four months later. Bad customer service. Not a happy customer… Read Full Review

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★★★★★

“Customer service fantastic”

Written on: 24/08/2011 by joelhayes (1 review written)

Ordered all my wedding favours and gifts. Did not know the company but I can tell you that their customer service is exemplary. The items were as described and really good especially if you have many gifts to order. The website is easy, such diverse items to choose from and all gifts were as descibed. I certainly would recommend this company to everyone and will also order again (but I hasten to add not for another wedding unless its someone else's!)… Read Full Review

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★★★★★

“Hastings Crystal saved the day! After placing an order...”

Written on: 20/07/2010

Hastings Crystal saved the day! After placing an order for favours months ago with somebody else, the other company finally decided to answer my emails only to tell me we could not have the favours 4 days before my daughters wedding day! I emailed Hastings Crystal late in the evening and was astounded to get an instant response that was both sympathetic and helpful. I placed the order with them and within 24 hours the favours were here. No extra charge and they kept me informed every step of… Read Full Review

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★★★★★

“I ordered this as a present,delivery was very quick...”

Written on: 25/02/2010

I ordered this as a present,delivery was very quick and the product was well packaged( plenty of bubble wrap as this item was delicate).The item was bigger than expected, but looked fantastic and excellent value for money.
Will use hastings crystal website again. Keep up the good service… Read Full Review

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★★★★★

“I purchased some place card holders using Hastings...”

Written on: 25/02/2010

I purchased some place card holders using Hastings Crystal's site but then changed my mind the next day and wanted a different style of holder so rang Hastings Crystal. I expected there to be a problem but the person I spoke to was reassuring and helpful and spent ages with me going over various designs. Withing a week I had my goods (well packaged & exactly as described). It was so refreshing to find a company that are prepared to take time with a customer. Changing my order was treated as no… Read Full Review

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★★★★★

“I just love Hastings-Crystal. I first ordered a gift...”

Written on: 25/02/2010

I just love Hastings-Crystal. I first ordered a gift for a family members birthday present and was delighted with the item and the speedy delivery. I had phoned customer service department as I wanted the gift personalised and sent direct. The lady I spoke too was really helpful and very polite. Since then I ALWAYS go to Hastings-Crystal first when I am looking for gifts(jewellery, aromatherapy, hand made gifts, candles) as I know that they will deliver the item I order and whatever I order is… Read Full Review

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★★★★★

“A beautiful ornament which is totally unique and a...”

Written on: 24/02/2010 by Poldweia (2 reviews written)

A beautiful ornament which is totally unique and a real snip at the price. Plus the customer service is second to none… Read Full Review

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★★★★★

“The Hastings Crystal web site is very easy to use, has...”

Written on: 24/02/2010

The Hastings Crystal web site is very easy to use, has a great range to choose from (for just about anything you can think of) and their telephone staff were unbelievably patient and helpful when I spoke with them before and after I purchased.

Over the past year I've bought gifts for various birthdays, Christmas and a family wedding and when I next need something I'll be back again… Read Full Review

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★★★★★

“Lovely site, great customer service! I received the...”

Written on: 24/02/2010

Lovely site, great customer service! I received the item a few days after purchase. When l called to purchase the item and pay l found the lady very polite and helpful. The item it's self was as described.
I would defiantly recommend the site to other people in the future and will be coming back for more myself.

W xx
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★★☆☆☆

“I brought some furniture from this company in the past...”

Written on: 19/02/2010

I brought some furniture from this company in the past and delivery was a little late but furniture ok not brilliant but ok, however still decided to buy again, but this time furniture arrived on time but damage and when reported it to hastings crystal i am still waiting for replacement a month later… Read Full Review

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Hastings Crystal's Comment

Written on: 24/02/2010

We have no record of any reports of damaged furniture and no outstanding orders for replacement pieces. If the customer that wrote this review would like to contact our customer service manager directly, we would be extremely interested to hear from them as this review does not correspond to any existing or previous order that we have on record.

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