Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
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Latest Reviews

★★★★★

“Giant Roam 2 2021”

Written on: 22/03/2021 by Paganprince (1 review written)

Excellent customer service, the person I dealt with was very knowledgeable, polite, courteous and professional. Ash Cycles, kept their word on every aspect of their services and were more than accommodating to my requirements. They were very fast in building and delivering my bike in a perfect brand new condition. I have not ridden my bike yet as just received it and have set it up. But I cannot fault their service, or updates. I would highly recommend and use again without a doubt. Thank you… Read Full Review

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★★★★★

“Perfect service every time.”

Written on: 23/06/2020

Since December 2013, I've ordered four bikes from Ash Cycles, and have found the company to be unfailingly professional, courteous, helpful - the perfect service, in fact. I have never had any problems with any of my orders - each product arrived well-packaged, in excellent condition, and was easy to assemble each time. The value-for-money is indisputable, as is their variety of available stock. As undeniable evidence of their unsurpassed customer service, they offered me a better bicycle… Read Full Review

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★★★★★

“Why I would choose Ash cycles.”

Written on: 19/06/2020 by LandinMcKee342 (1 review written)

I found Ash cycles online when searching for spares for my Giant cycle because my local Giant dealer haven't been able to help. I found what I wanted on their site, ordered and delivered in just a few days. Easy transaction and quick delivery. Just what I needed. Would definitely recommend them to others… Read Full Review

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★★★★★

“Awesome Service”

Written on: 26/04/2020 by Neilthomson (1 review written)

I bought a Claud Butler Alpina 2.6 from Ashcycles. Firstly I was very pleasantly surprised with the price which was approx £70 cheaper than anywhere else and furthermore there was no delivery charge which is uncommon. Communication with the person I dealt with was friendly, informative and timely and told me everything I needed to know to make the purchase online. The item arrived quickly and was packed well so there was not a scratch on it. I had used the full assembly service and found the… Read Full Review

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★★★★★

“Fantastic service! I ordered what turned out to be an...”

Written on: 18/11/2019 by DamianH (1 review written)

Fantastic service! I ordered what turned out to be an out of date model and instead of cancelling was offered the new model at no extra cost. Also I was having email trouble which I wasn't aware of until the person I dealt with from Ash took the trouble to contact me via text message and saved the day. Fast, free shipping too - great birthday surprise for my wife. Very highly recommended!… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 11/12/2017 by Wild_Warbler (2 reviews written)

Ordered a bike for Christmas for my partner. After 6 days the order send pending. I phoned the shop and they said they'd look into it and phone back. After 30 or 40 minutes I phoned them again and they said they had emailed me to say the bike was not in stock and the line discontinued. Not sure how long this would have remained pending if I hadn't rung but it's a shame they didn't let me know sooner it was not in stock and wouldn't be again… Read Full Review

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★★★★★

“Giant MPH Spares”

Written on: 21/05/2017 by clements201822 (1 review written)

Thank you from France for my Giant MPH spares. You were very helpful by email getting me the right parts that I did not know and sent me my goods very quickly. Bien!… Read Full Review

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★★★★★

“friendly helpful company”

Written on: 21/05/2017

Thank you for your amazing service we love our new bike!!!! Will be back next month for another after payday!… Read Full Review

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★★★☆☆

“Good prices - customer service training required!”

Written on: 25/04/2017

Easy to buy but then you're in the dark until they decide to deliver. The telephone doesn't get answered and following a call back the representative needs some training as very unprofessional. I had to suggest ways to solve my delivery issues!! Which I'd paid more and got my bike somewhere else… Read Full Review

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★★★★★

“Giant 2016 / 2017 Toughroad”

Written on: 19/04/2017 by Amirah94 (1 review written)

Great experience - went for 2016 model advertised online, emailed me to say last one just sold but offered great deal on 2017 model. Ended up with latest product at fantastic price and with good old fashioned service - bike built up and adjusted to suit me when I visited the store - all at no extra cost. Did great deal on accessories too. Recommended without reservation - contact them directly for the best deal!… Read Full Review

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★★★★★

“giant defy 4”

Written on: 29/03/2017

I ordered a giant defy 4 from ash cycles the bikes good and the delivery was fast.I would recommend ash cycles to friends… Read Full Review

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★★★★★

“Giant cycle spare parts”

Written on: 23/03/2017 by Clarke65 (1 review written)

Needed to replace worn out brake lever parts om my Giant XTC cycle. Ash cycles had just what I required, ordered Sunday afternoon and delivered Wednesday lunchtime. Received pleasant friendly e-mails from Ash cycles, overall an excellent and speedy service… Read Full Review

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★★★★★

“Great service”

Written on: 26/02/2017 by ucHayden1990 (1 review written)

Ordered Dawes saddle best price on internet and delivered quickly Definitely use again… Read Full Review

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★★★★★

“Reliable quality service”

Written on: 19/01/2017 by runman38 (2 reviews written)

Ordered 2 bikes from ashcycles so far. very pleased with service both times. Delivery, bike etc all as specified. They couldn't stop the rain though when I test rode them.....! Each one takes about 30 mins to unpack and set up. Gears set up perfect, no slippage, wheels true, and rims equal distance from each side of chain stay tubes. (a wheel can run true but have spokes overtightened on one side meaning it's closer to one side of the frame and consequently meaning the brake calipers lean to… Read Full Review

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★★★★★

“Reliable quality service”

Written on: 19/01/2017 by runman38 (2 reviews written)

Ordered 2 bikes from ashcycles so far. very pleased with service both times. Delivery, bike etc all as specified. They couldn't stop the rain though when I test rode them.....! Each one takes about 30 mins to unpack and set up. Gears set up perfect, no slippage, wheels true, and rims equal distance from each side of chain stay tubes. (a wheel can run true but have spokes overtightened on one side meaning it's closer to one side of the frame and consequently meaning the brake calipers lean to… Read Full Review

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★★★★★

“Giant bike accessories ”

Written on: 23/12/2016 by Angiewastell (1 review written)

After buying a bike from my local giant retailer and pleased with my purchase, I decided to purchase the correct rear carrier and mudguards for it. After waiting 6 weeks with no sign of delivery I cancelled the order and found Ash Cycles on line and re-ordered my parts which arrived safe and sound in one week excellent service will use Ash Cycles for any future orders. Thank you very much Ash Cycles… Read Full Review

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★★★★★

“Best price available”

Written on: 10/12/2016 by Carissa1 (1 review written)

Excellent experience with ash cycles. Spot on with price and delivery. Highly recommended… Read Full Review

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★★★★★

“What a bike shop should be”

Written on: 25/11/2016 by Williamson455 (1 review written)

Just arrived home on my new bike. Excellent communication and bike set up. Friendly professional service and competitive pricing… Read Full Review

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★★★★★

“giant spares”

Written on: 09/10/2016 by GuadalupeDugan139 (1 review written)

Searched the internet for spares should have just went to ASH CYCLES ,PERFECT SERVICE .THANK YOU .WOULD RECOMEND TO FRIENDS… Read Full Review

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★★★★★

“Good price and service”

Written on: 30/09/2016 by JudeBeck432 (1 review written)

Best price online for bearing. Speedy delivery… Read Full Review

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