Hillarys Blinds Reviews - www.hillarys.co.uk

★★★☆☆
3.4 / 5
61% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Hillarys Blinds www.hillarys.co.uk - Ask a question now

Media Gallery for Hillarys Blinds www.hillarys.co.uk

Hillarys Blinds www.hillarys.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Overpriced and confusing policies”

Written on: 27/09/2019 by Blake367 (1 review written)

I recently had venetians and curtains fitted on three standard windows in my lounge. The cost of the curtains was very high despite a supposed 50% sale. But 50% of what??. I am sure they make it up as they go along!. Stupidly I signed for the order in my own home. I wanted to amend the order for the curtains after I thought about it. However less than 16 hours after the order was placed in my home I was told by a clueless customer services person that I could not amend the order as they were… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Company and Service”

Written on: 25/09/2019 by Ajmals (1 review written)

I ordered some curtains which were wrong. Got the sales rep to send these back. Waited over 2 weeks only to be told that these had been lost. I was told that the company does not provide refunds as this had to be authorised by senior management which was a joke. All in all it took me 3 months to get the matter resolved. The sales rep was as useful as pair of glasses on a bloke with no ears. When things went wrong, he did not respond to my text messages or phone calls. I would suggest you shop… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish product and poor customer service”

Written on: 24/07/2019 by KenBarber (1 review written)

I had to drop down material blinds made to measure and one wooden washboard blind. The cord was damaged on the wooden blind and was replaced without a problem, although I can’t believe the installer didn’t notice it. Both the drop down blinds were a little too big and the material didn’t hang properly on one. I reported this hanging issue to the installer when he replaced the wooden blind and he agreed with me. He took a photo and sent it to Hillary’s head office, who claimed there was… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Buyer beware!”

Written on: 12/07/2019 by weir1536 (1 review written)

I ordered two sets of shutters and four white roller blinds. The blinds were to replace existing ones fitted by Hillary's some years ago. The design consultant failed to inform me that the law now requires that I have child-safety catches, and I was horrified to find that the surveyor had screwed them to the walls, without permission, and with short cords we find hard to move. I asked to have these fittings removed and when I rang Hillary's customer service, they said the surveyor would do that… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Deceitful and Unhelpful”

Written on: 24/06/2019 by hjParsons117 (1 review written)

Attitude goes a long way to keep customers. Reviews aren't good. In many cases customers have been subject to reps/fitters not turning up for booked appointments, wrong information supplied by the services team (blatant misinformation), customers themselves being blamed for ill-fitting blinds/shutters, the phone put down on my husband tops it all. Long-standing customer loyalty is disregarded. It is quite an extensive list, dating back to 2011 on BBC's Watchdog. And it's not limited to certain… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Poor”

Written on: 19/06/2019 by PedroAdair59 (1 review written)

Service not up to expectations Dates not honnored Happy to take money however clean up and fittings not great Elderly need to watch out as l have… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Hilarys are disgraceful ”

Written on: 06/04/2019 by niCoffey1946 (1 review written)

We have large windows and wanted large blinds. Hilarys supplied these but they had creases in them. They swapped them over for new ones but suggested we have 2 blinds per window to avoid the creasing. They did this but this left a gap in the middle so our privacy was compromised. Within 7 days they started ‘cupping’ which meant an even larger gap in the middle of the blinds. They re ordered again saying they should of been cut at an angle off the roll so we had a third set. These were… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Worst customer service ever”

Written on: 27/02/2019 by Diane26 (1 review written)

My son had roman blinds and curtains fitted with hillarys 2 years ago of which i paid over a £1000 for. I telephoned customer services this morning for a service call as there is a problem with one of the blinds and because the accounts was in my sons girlfriends name they would not deal with me. She no longer lives with him or owns the house which i explained to them. I even offered to pay for the service engineer to come out but they said no. So now my son has blinds which he cannot get… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Customer service”

Written on: 06/02/2019 by Chrismike30 (1 review written)

I’ve left messages for our installer to ring me back but there is just no response. I’ve just spoken to their customer service centre and explained that I have a funeral to attend at 1pm today and have to leave the house by 12 ( our fitting is booked for between 9-12 this morning.), I wanted to ask if the fitter could make sure he’s finished by 12 or to re-arrange. The response from the customer service was appalling, they couldn’t get hold of the fitter either and left a message for… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Fantastic”

Written on: 25/01/2019 by Lscaife1234 (1 review written)

Fantastic service, excellent fitter don't listen to negative reviews they were rubbish. Excellent service from start to finish, thank you Hilary's I will use you again… Read Full Review

Report this review
Was this review helpful? 0 2
★★★★★

“14 blinds fitted”

Written on: 19/12/2018 by Gillianclaire (1 review written)

Had 14 blinds fitted today by a man for Hillary’s blinds. He was professional , efficient and a gentleman. Did a great job and the blinds look fab. Great price and good quality. Would highly recommend both Hillary’s and this fitter. Thanks for a job well done… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 24/11/2018 by Geomckin (1 review written)

Hillarys are one of the worst companies I have ever dealt with. We arranged for a representative to come to measure And give us a quote for blinds for our house. The first appointment was cancelled on the day, no explanation given. The second appointment they were to phone us and meet at our new house. Nobody came at all. When we phoned the to enquire they said they went to the new house rang the bell, and then tried to phone us but couldnt get any signal. However the area is fully served by… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 29/10/2018 by Jeans1 (1 review written)

Had shutters fitted to our front window this morning. The service was excellent. The fitter was prompt in his arrival, worked very hard, was very professional and delivered an excellent service. We would certainly use Hillarys again and would definitely recommend to other people. The shutters look magnificent. Thank you very much… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Didn't turn up ”

Written on: 25/10/2018 by paula_coutts (1 review written)

Didn't turn up for the appointment. Agent said they were outside the shop next to my flat. When I went down to let them in they weren't there. I called and they kept lying and saying they were 5 minutes away. I waited outside for 40 minutes. Eventually they stopped answering and cancelled the appointment as they said they couldn't find the flat. The call centre had an unhelpful attitude. Avoid them!… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Very poor customer service”

Written on: 18/10/2018 by PUAC (1 review written)

Had a white blind fitted 5 months ago the bottom 6 inches has turned brown. Just want to warn potential customers that this is considered normal and acceptable to the customer service team at Hillarys. They even admit it’s the tape they use that causes the problem but apparently it’s not a fault they want to rectify. It’s not a bad blind but we wanted an all white blind not one with a brown strip across the bottom… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Over three month wait!”

Written on: 09/10/2018 by Spackers18 (1 review written)

Ordered motorized blinds at a considerable cost and when they came one was without a motor and the others the fitter didn’t know how to operate! Over three months later a new motorized replacement finally arrived and the fitter with proper instructions on how to set up. Summer has been and gone without blinds! THe only plus in this whole scenario is that now they’re installed and working they are very nice. Would NOT recommend and would NOT use again… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Disgusting”

Written on: 12/09/2018 by JulissaClark (1 review written)

We mad the mistake of ordering blinds from this shabby company,Blinds not put up straight and looked very cheap so we complained and they sent someone out who never had a clue and tryed to iron out to make them straight,Paid,a lot of money for blinds for both bedrooms and if i knew could of got cheaper of fraction of price elsewhere,Avoid,at all costs… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Extremelu unprofessional , better avoided .”

Written on: 31/07/2018 by sheetal1 (1 review written)

that said on the site or probably fake managed reviews , I had booked a appointment for blinds for my two bedroom flat as am renovating it , my slot was today from 6 -9 pm and I get call at 5.45 from the so called advisor MR courtnage while I was in a clinical session with a patient to bring the appointment forward , and when told its for 9-10 blinds he said wont be able to do it as we wanted to finish by 6.45 to attend a birthday .So don't believe when they say they will whole range of variety… Read Full Review

Joanneking76's Response to sheetal1's Review

Written on: 01/08/2018

Count yourself lucky, you got away. I spent £1250 with them and had pure misery ever since and them refusing to do anything about it. Shocking awful company!!

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 1 Comment
★☆☆☆☆

“will not buy from hillarys again very disapointed ”

Written on: 05/07/2018 by Lester2002 (1 review written)

i have had problems with roller blind i had brought for a childs room {blackout and cord free) i has twice come out of the frame when only been used about 6 times fitter just been to look at it again and me feel stupid this blind has not had much used as spare room just in case to be safe for a small child… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Unreliable”

Written on: 04/07/2018

We chose a sample from patterns shown on Hillary's website. The rep arrived after the appointment time - not a good start. After he had measured up, he informed us that the design we had chosen was no longer available. We were somewhat pressured to select a different design and paid £100 up front for the single blind that we wanted. We were given a fitting date a month afterwards. I took a day off work to be at home when the rep was scheduled to come, only to be sent an email around 3pm on the… Read Full Review

Report this review
Was this review helpful? 4 0
overview