Hillarys Blinds Reviews - www.hillarys.co.uk

★★★☆☆
3.4 / 5
61.8% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst customer service ever”

Written on: 27/02/2019 by Diane26 (1 review written)

My son had roman blinds and curtains fitted with hillarys 2 years ago of which i paid over a £1000 for. I telephoned customer services this morning for a service call as there is a problem with one of the blinds and because the accounts was in my sons girlfriends name they would not deal with me. She no longer lives with him or owns the house which i explained to them. I even offered to pay for the service engineer to come out but they said no. So now my son has blinds which he cannot get… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 06/02/2019 by Chrismike30 (1 review written)

I’ve left messages for our installer to ring me back but there is just no response. I’ve just spoken to their customer service centre and explained that I have a funeral to attend at 1pm today and have to leave the house by 12 ( our fitting is booked for between 9-12 this morning.), I wanted to ask if the fitter could make sure he’s finished by 12 or to re-arrange. The response from the customer service was appalling, they couldn’t get hold of the fitter either and left a message for… Read Full Review

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★★★★★

“Fantastic”

Written on: 25/01/2019 by Lscaife1234 (1 review written)

Fantastic service, excellent fitter don't listen to negative reviews they were rubbish. Excellent service from start to finish, thank you Hilary's I will use you again… Read Full Review

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★★★★★

“14 blinds fitted”

Written on: 19/12/2018 by Gillianclaire (1 review written)

Had 14 blinds fitted today by a man for Hillary’s blinds. He was professional , efficient and a gentleman. Did a great job and the blinds look fab. Great price and good quality. Would highly recommend both Hillary’s and this fitter. Thanks for a job well done… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 24/11/2018 by Geomckin (1 review written)

Hillarys are one of the worst companies I have ever dealt with. We arranged for a representative to come to measure And give us a quote for blinds for our house. The first appointment was cancelled on the day, no explanation given. The second appointment they were to phone us and meet at our new house. Nobody came at all. When we phoned the to enquire they said they went to the new house rang the bell, and then tried to phone us but couldnt get any signal. However the area is fully served by… Read Full Review

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★★★★★

“Excellent service”

Written on: 29/10/2018 by Jeans1 (1 review written)

Had shutters fitted to our front window this morning. The service was excellent. The fitter was prompt in his arrival, worked very hard, was very professional and delivered an excellent service. We would certainly use Hillarys again and would definitely recommend to other people. The shutters look magnificent. Thank you very much… Read Full Review

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★☆☆☆☆

“Didn't turn up ”

Written on: 25/10/2018 by paula_coutts (1 review written)

Didn't turn up for the appointment. Agent said they were outside the shop next to my flat. When I went down to let them in they weren't there. I called and they kept lying and saying they were 5 minutes away. I waited outside for 40 minutes. Eventually they stopped answering and cancelled the appointment as they said they couldn't find the flat. The call centre had an unhelpful attitude. Avoid them!… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 18/10/2018 by PUAC (1 review written)

Had a white blind fitted 5 months ago the bottom 6 inches has turned brown. Just want to warn potential customers that this is considered normal and acceptable to the customer service team at Hillarys. They even admit it’s the tape they use that causes the problem but apparently it’s not a fault they want to rectify. It’s not a bad blind but we wanted an all white blind not one with a brown strip across the bottom… Read Full Review

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★☆☆☆☆

“Over three month wait!”

Written on: 09/10/2018 by Spackers18 (1 review written)

Ordered motorized blinds at a considerable cost and when they came one was without a motor and the others the fitter didn’t know how to operate! Over three months later a new motorized replacement finally arrived and the fitter with proper instructions on how to set up. Summer has been and gone without blinds! THe only plus in this whole scenario is that now they’re installed and working they are very nice. Would NOT recommend and would NOT use again… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 12/09/2018 by JulissaClark (1 review written)

We mad the mistake of ordering blinds from this shabby company,Blinds not put up straight and looked very cheap so we complained and they sent someone out who never had a clue and tryed to iron out to make them straight,Paid,a lot of money for blinds for both bedrooms and if i knew could of got cheaper of fraction of price elsewhere,Avoid,at all costs… Read Full Review

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★☆☆☆☆

“Extremelu unprofessional , better avoided .”

Written on: 31/07/2018 by sheetal1 (1 review written)

that said on the site or probably fake managed reviews , I had booked a appointment for blinds for my two bedroom flat as am renovating it , my slot was today from 6 -9 pm and I get call at 5.45 from the so called advisor MR courtnage while I was in a clinical session with a patient to bring the appointment forward , and when told its for 9-10 blinds he said wont be able to do it as we wanted to finish by 6.45 to attend a birthday .So don't believe when they say they will whole range of variety… Read Full Review

Joanneking76's Response to sheetal1's Review

Written on: 01/08/2018

Count yourself lucky, you got away. I spent £1250 with them and had pure misery ever since and them refusing to do anything about it. Shocking awful company!!

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★☆☆☆☆

“will not buy from hillarys again very disapointed ”

Written on: 05/07/2018 by Lester2002 (1 review written)

i have had problems with roller blind i had brought for a childs room {blackout and cord free) i has twice come out of the frame when only been used about 6 times fitter just been to look at it again and me feel stupid this blind has not had much used as spare room just in case to be safe for a small child… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 04/07/2018

We chose a sample from patterns shown on Hillary's website. The rep arrived after the appointment time - not a good start. After he had measured up, he informed us that the design we had chosen was no longer available. We were somewhat pressured to select a different design and paid £100 up front for the single blind that we wanted. We were given a fitting date a month afterwards. I took a day off work to be at home when the rep was scheduled to come, only to be sent an email around 3pm on the… Read Full Review

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★☆☆☆☆

“Expensive bodge job - do not trust.”

Written on: 03/06/2018 by zlO'Brien183 (1 review written)

We had some blinds fitted by Hillary’s. We went with them over a local supplier as we thought they would be more reputable. The blinds were measured but fitted inaccurately. We have only just spotted the bodge job of our kitchen fitting when needing to take the blinds down for tiling. Held on to fit by lots of washers!!! Poor service, cheap products when delivered and expensive. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Exceptionally poor service”

Written on: 22/05/2018 by DeonStone (1 review written)

Paid for blinds and was told they eod be installed the following week. No one turned up so I rang Hillarys and was told this was the wrong date and they would be installed the following Friday. This came and went and no blinds. Eventually got a call from the installer and we arranged a date. Didn’t turn up again. Finally cancelled my order. DO NOT TRUST THIS COMPANY… Read Full Review

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★☆☆☆☆

“The person I dealt with  from Hillary's measured for...”

Written on: 15/05/2018 by harris1558 (1 review written)

The person I dealt with  from Hillary's measured for 2 blackout roller blinds. 1 measuring 139cm wide x 105 cm long and 1 measuring 88cm wide x 100 long. The price he said included 3 replacement chains at £15 for existing blinds I had, and he showed me his workings out. The total of £306 he said included a 50% discount. I paid in full by credit card and asked for a receipt, he said one would be emailed to me. After several days I still hadn't been sent one so left 2 messages on Mr… Read Full Review

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★☆☆☆☆

“My blind has crashed to the floor, fittings and all.”

Written on: 04/05/2018 by Ogdenoo302 (1 review written)

Terrible experience with fitter 17.1.18 - day off work unpaid, stayed in, no show, had to chase up, no messages etc. When he finally turned up I had to listen to all his problems and excuses, when I only wanted him to put up the blind and leave. He refused to take away the packing. Today 4.5.18 the blind has fallen down, fittings and all, smashing ornaments in the process. Now starts the tedious process of getting someone at Hillary's on the phone who cares about the situation and will do… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 29/04/2018 by LawrenceMcGrath66 (1 review written)

Ordered a shutter for bedroom 5 Jan paid just under 600 pounds for it on the day the man came out,several days later a young man came to take the full measurement s,he was subcontracted to the company and only worked two days a week for them,he told me my fitting date would be 20th of april a long time but worth the wait because I have there shutters at other windows and love them,on the Sunday before the fitting the fitter rang to confirm the appointment, it was a different man he said our… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/04/2018 by Rocco312 (1 review written)

Payed and ordered blinds in January 2018,blinds for a bedroom and patio door were booked to be fitted on the 14th of February,we received a phone call saying they would not be fitted because of illness this we understood and offered our sympathy.we did not hear anything so I phoned Hillary's,another consultant come out 3 weeks later to fit the blinds the ones for the bedroom were okay but the ones for the patio door were completely the wrong size but the consultant fitted them any way they were… Read Full Review

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★★☆☆☆

“Terrible cusomer service”

Written on: 19/04/2018 by SouthEastLondonSE1 (1 review written)

I ordered some black out and venetian blinds through hillays. The sale's process was easy enough, clearly a lot of room for negotiation though. The issue started after I paid. Only half the order arrived, then every time I called to chase the second part which had been 'misplaced' I was told a different story. 3 weeks later I still haven't received my items, and no one even had the curtesy to say sorry. Even my Hillarys installer has given up trying to track them down and just told us to call… Read Full Review

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