Burncoose Nurseries Online Reviews - www.burncoose.co.uk

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★★☆☆☆
2.3 / 5
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Burncoose Nurseries Online - www.burncoose.co.uk
Burncoose Nurseries Online - www.burncoose.co.uk
Burncoose Nurseries Online - www.burncoose.co.uk
Burncoose Nurseries Online - www.burncoose.co.uk

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Latest Reviews

★☆☆☆☆

“Very poor customer service / complete lack of...”

Written on: 28/03/2019 by ELMP (1 review written)

After complementing the nursery on both their range of plants and the information available for each one at the time of ordering, I have now completely changed my mind about this company. I ordered 3 plants- all in stock. Yesterday I had a message from both nursery and courier to say that my order had been despatched but was shocked to find when I arrived home that I had only recieved 1 plant. At this point I thought two had gone missing in transit. I have spent the last 24 hours trying to… Read Full Review

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★☆☆☆☆

“Stock levels - communication - delivery cost - all poor”

Written on: 10/09/2018

I buy a lot of goods on the internet and these days companies keep their stock levels up-to-date. The item I wanted showed delivery “Normally 3 - 5 days”. It was out of stock. They had my email address and could have let me know that Phormium “Flamingo” was out of stock. I particularly wanted this item and had searched other nurseries who had stated on their websites that this was out of stock. I added some "ordinary plants" to justify the LARGE delivery cost. If I had known that… Read Full Review

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★★☆☆☆

“Non existent after sales service”

Written on: 27/04/2018 by FridaMcKenzie (1 review written)

I ordered several plants from them at the end of last year, and I had no complaints about the ordering or the delivery to Europe, which was handled quickly and efficiently. I have however, tried to contact them several times this spring as I have some quieries about the plants, two of the trees don't seem to be what I ordered, and I wanted clarification on this matter as well as some advice regarding die- back on the two Cryptomeria that they supplied. I have not had any response to… Read Full Review

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★☆☆☆☆

“Unhelpful response to query. ”

Written on: 27/10/2017 by Abbeyw437 (1 review written)

I ordered 4 plants and am satisfied with 3. the 4th - a 3 year old camellia Cornish Snow arrived unlabelled and clearly not 3 years old. X of customer services has been unhelpful in the extreme, insisting that as a very slow growing type, 3 year old plants are of this size. The plant has, clearly, recently been put into a larger pot. I do not accept that it is what I have paid for (£21) and want a substitute. X accuses me of not reading the website section on plant growth - I have, at… Read Full Review

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★★☆☆☆

“Disappointed customer”

Written on: 12/10/2017 by SallyO2 (1 review written)

I am sure that Burncoose Nurseries has many satisfied customers but new to their website I ordered on line without ticking the box to say NO substitutes as I trusted that they would send as near as possible an equivalent which at least would be the same colour. Unfortunately I was sent a 'speckled' variety which I loath and could buy anywhere, instead of the Wisley Cream ordered. Their 'routine' apology letter was a disappointment. There was no offer to say they would reserve the plant I… Read Full Review

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★★★★★

“Outstanding service”

Written on: 23/09/2017 by McCallum452 (1 review written)

I recently ordered a tree from this nursery. I had a very precise time frame of when I would be available to receive the order. I then realised to my horror when the tree hadn't arrived that I had given the wrong dates. However on phoning the nursery it was able to deliver the order 24 hours later. Brilliant!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 30/06/2017 by SteveBaxter (1 review written)

The lady taking my order by phone was very helpful and I was delighted when the plants arrived only 48h after placing the order, in excellent condition. When I realised that there was an "out of stock" item on the order which I would have happily had substituted had it been confirmed as out of stock when I placed the order, I phoned Burncoose again. The extremely helpful gentleman who dealt with my query not only agreed to send me a substitute but also volunteered to do so without charging me… Read Full Review

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★☆☆☆☆

“Do Not Buy Anything Online From This Nusery!!!”

Written on: 12/06/2017 by Acerbuyer (1 review written)

I ordered a specimen sized Acer Seiryu £75 plus £22 delivery cost. The plant arrived well packaged and in good time and I planted promptly in a bed I specially prepared for the tree.I have 30 years horticultural experience. Within a week I began to notice the leaves beginning to wilt despite keeping the newly planted tree moist. After 2 weeks every leaf was dropping and some were drying out. I decided to investigate as I have never seen such a rapid deterioration in a nusery purchased plant… Read Full Review

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★☆☆☆☆

“Poor quality, poor service”

Written on: 19/04/2017 by ozLee114 (1 review written)

I was looking for a specific, and hard to find, buddleia, to work in with a colour scheme. Stated as available on the Burncoose website, so I ordered it. The delivery charge seemed VERY steep, so I ordered a second, unusual-sounding buddleia for another part of the garden to make it better value for the delivery cost. The first thing I noticed on opening the poorly-packed second choice (just a bit of netting round the plant, and parcel tape covering some of the pot)was that all the growing… Read Full Review

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★☆☆☆☆

“Don't buy plants on line from Burncoose nurseries”

Written on: 07/04/2017 by MartinWILA (1 review written)

I purchased a fairy magnolia at £55.00, it arrived smaller in height than promised, I also purchased a mix of ferns and grasses to get the free delivery. They varied between £8.50 and £12.50, the Carex didn't even reach the staggering height of 2 inches. Honestly, please these guys are a joke shipping out plants like this don't buy on line from them, if I had the time I would report them to trading standards. 7th April 17… Read Full Review

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★☆☆☆☆

“black and blue”

Written on: 07/04/2017

I ordered 6 Salvia Black and Blue online. They arrived in just that condition black and blue. The plants were not tethered inside the carton with tape ( as is the norm with mail order plants) or with any packaging to restrain them. Merely put in on top of each other. Most of the compost was in the bottom of the carton not in the pot as the plants had only just been potted on to 2 litre pots so were not established enough to have bonded with the compost - bear in mind I had paid two litre plant… Read Full Review

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★☆☆☆☆

“Only visit as last resort”

Written on: 27/02/2017 by Whitehead390 (1 review written)

Living in the West Country I have bought many times from this nursery as they stock interesting varieties of plants, often difficult to find elsewhere. I bought a wisteria sinensis from them some time age and have a rooted shoot thrown up by the plant, close to the base of its trunk. I had one question for the nursery, simple really. My question was: what root stock is used for this plant or is it grown on its own roots? I wanted to know because I wanted to grow this as a standard, time… Read Full Review

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★☆☆☆☆

“Plants fine but rotten service”

Written on: 29/10/2016

I think the problem probably lies with one person who works there, a man who has no concept of providing service to customers. My order did not arrive on the due date and I was advised to ring the delivery company myself to find out when they would arrive. I could not get through after many attempts so rang Burncoose again, to be told by this cocky fellow with bad attitude that 'oh he had got through first time and they would arrive the next day'. Hadn't thought to pass that info on to his… Read Full Review

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★★☆☆☆

“Customer Service”

Written on: 13/07/2016 by JavierDonnelly375 (1 review written)

My wife bought and paid for 3 large Camelias about 3 months ago. After many telephone calls, they were finally delivered yesterday. The company made no apology for the delay and gave my wife (aged 74 and disabled) a hard time about her attempts to hurry up the delivery. All together, an unpleasant experience. The plants were in good condition… Read Full Review

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★☆☆☆☆

“Dreadful service.”

Written on: 13/07/2016 by Juliedaws (1 review written)

We bought our large white poplar on 1 July 2016 through PayPal payment. £45 for the tree and £20 courier which we thought fair for large tree. Ten days later a phone call we have no stock would you like a 5 foot tree, a whip, instead. I said ok we will have 2. A week later we only have 1 tree, that OK ? Bit cross by this time but said yes anyway. Confirmed £40 refund etc. Tree has arrived, had to really chase for refund, got it today £30 !!! Apparently there is only one courier to take… Read Full Review

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★☆☆☆☆

“go elsewhere”

Written on: 10/04/2016 by Kathleenr382 (1 review written)

one plant did not arrive and neither has the refund, three brunnera were of the wrong type and looked tiny and not healthy, no reply to the email as yet… Read Full Review

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★★★★★

“Staff & general Service”

Written on: 05/03/2016

Top marks to the wonderful staff who were responsive, polite, accommodating and extremely helpful with my request for a special delivery to a friend recovering from a stay in hospital. Very positive experience… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 13/08/2015 by Su02 (1 review written)

Have placed 2 orders with burncoose nusuries which was recommender by the RHS .The 1st order shrubs were in excellent condition though small considering the price of them.2nd order came yesterday well packed ,9 shrubs again small but in excellent condition,remaining 3 shrubs that we were really looking forward to receiving were all in poor health.They were all Corylus Mamima Purpurea all of which appeared to have suffered from a bug attack on the leaves. I phoned burnoose and spoke to their… Read Full Review

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★★★☆☆

“So far great plants but slow and unresponsive to...”

Written on: 27/06/2015

Ordered a pallet of plants a few months ago and they were all lovely and healthy. Packaged very well and they had a great selection to view on the website. I have ordered large amounts of plants through several suppliers and these guys are some of the best so far (Binnys is also great). However it usually takes me about 5-6 calls/e-mails to get any response from customer service. Seem to be a little disorganized in this respect but the selection/quality of plants are worth the wait. As a head… Read Full Review

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★★☆☆☆

“Misleading plant information”

Written on: 08/06/2015 by rhubarb1234 (1 review written)

I ordered aDEEP BLUE enzadion hydrangea. All was well until it flowered todayPINK. I thought I had been sent the wrong stock and phoned Burncoose. They explained that all plants were sent out in neutral soil but with plenty of TLC I should have a blue hydrangea next summer quote "as explained on our website" I cannot find any such information on the website or the label and feel I was mis-sold. I am an impatient instant gardener and if I had been correctly informed I would have chosen an… Read Full Review

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