Create And Craft TV Reviews

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Create And Craft TV
Create And Craft TV
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Create And Craft TV

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Latest Reviews

★☆☆☆☆

“Non delivery and no refund”

Written on: 10/12/2017 by Madeline1445 (1 review written)

My husband ordered a set of dies for me as a Christmas present. Hermes claim to have delivered on Sunday, 26th November at 6:30pm, we were at home all day as my husband was unwell. Hermes will not deal with us and to contact C&C by phone is 13p per minute and we were 15th in the queue! Despite many emails and submitting 2 claim firms we are still not in receipt of a refund. Will not buy from them again… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 03/12/2017 by Shelby216 (1 review written)

I ordered on 12th November, money taken on 12th November, email to say order sent out on 22nd November ....... email today (1st December) to say order now left UK for France!! Where has it been for 8 days then!! Not sure I believe these emails, did they have it in stock or not!?!?!?! Was it really sent out on 22nd November. As I live in France I have to pay high delivery charges £9.99 for absolutely disgusting delivery service. Nearly 3 weeks and still nothing. Will not use again… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 27/11/2017 by 72Regan (1 review written)

I have been trying since 30th October to resolve a problem I have with a product supplied by Create and Craft. Customer Service is awful - different people keep asking for the same information and after many emails and telephone calls, nothing has been resolved. I really don't know where to go to resolve. I am wondering if Citizens Advice or Trading Standards might be able to help? I have never experienced such awful customer service… Read Full Review

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★☆☆☆☆

“Shocking service, ordered item on offer 3rd November...”

Written on: 20/11/2017 by Upton494 (1 review written)

Shocking service, ordered item on offer 3rd November and have been chasing up ever since. Customer services are dire in their response and have blatantly ignored my requests. I have missed out on the offered item and despite being available separately they have not followed up. Am currently awaiting further responses and will be complaining under the consumer regulations about their premium rate calls… Read Full Review

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★☆☆☆☆

“DISGUSTED - AVOID”

Written on: 17/11/2017 by Carbow (1 review written)

Ordered and paid for 5 November 2017 Supposedly dispatched 8 November 2017 17 November 2017 still not arrived Emailed three times - no response Customer Service Calls are premium rates and the first 2 minutes are taken up by recorded messages before you get to speak to anyone, only then go get fobbed off. Just not good enough Would have given zero stars … Read Full Review

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Jimbo620's Response to Carbow's Review

Written on: 20/11/2017

Almost exactly the same issues as above, the company are shockingly bad in their treatment of their customers

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★☆☆☆☆

“Dies don't fit”

Written on: 24/10/2017 by 1971Chris (1 review written)

After spending a while getting my tattered lace 'Ruffled Lace' dies, I finally got to play with them today. Well most of them anyway. The largest die in the Square set doesn't even fit through the machine. On the back of the packet it says the dies fit all machines. I have a Big Shot which is one of the most common. Clearly no one thought to check if the die would fit before putting it on sale. So now I cannot use the biggest die. Not sure about the large circle or rectangle as I only have the… Read Full Review

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★★★★★

“Fantastic ”

Written on: 22/10/2017 by AlainaKeene76 (1 review written)

I love this programme is fun and informative… Read Full Review

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★☆☆☆☆

“You expect me to wait 25 days for my order???”

Written on: 16/10/2017 by CreativeTeacher (1 review written)

I placed an order over 3 weeks ago, and I've contacted them 3 times. They expect me to wait 25 days from the date of the order. First it was 5 to 10 business days, and now this. I will never order from them again, and I'm telling my friends and family about this terrible service. Thursday will make 25 days, and then I'm opening a PayPal dispute. Two thumbs down… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Deliveries and Customer Service??”

Written on: 13/10/2017 by caBlair1980 (1 review written)

Too much like hard work - chasing deliveries and speaking to C&C customer services in who knows what part of the world. Hermes must be the worst couriers - no card to say they've tried to deliver, no card to contact them to say if you'll be in when they try to deliver again, and I could go on!!! I have deliveries from Amazon and the like and haven't had this frustrating experience. Still waiting for my delivery - I wonder how long it takes to cancel an order??? Pity they are the only… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE AND HERMES DELIVERY IS APPALLING”

Written on: 27/09/2017

I have made several complaints to Create and Craft regarding late delivery of items or non-delivery by Hermes. Create and Craft have either used the excuse that the item I ordered was on sale at the time (which it wasn't) and so the delivery was delayed. What actualy happened was that they had a promotion coming up and they obviously didn't have the required item in stock so they delayed my delivery until they did. No apologies absolutely nothing. To top it off they didn't even try to placate… Read Full Review

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★★☆☆☆

“TODO Die cutting machine”

Written on: 26/09/2017 by Gibbons397 (1 review written)

I have had a Todo for just over 12 months now out of warranty, now it will not switch on to Hot Foil. I have been backwards and forwards by email to Customer Service without any success. I emailed Ideal World and eventually C&C answered only to tell me that they do not repair these machines. It is a £300. machine and they are saying it cannot be repaired what I load of nonsense. I am still awaiting some outcome from this. I have threaten them with Trading Standards… Read Full Review

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★☆☆☆☆

“ Do not waste your money by joining their club.”

Written on: 13/09/2017 by Frazierrw36 (1 review written)

Made the mistake of joining their club, total waste of time and money, whenever I logged on to their site, as a member it would not recognize me, so rarely did I get the 10% discount, on complaining to their services by phone, I was told it was my fault as they had registered me twice? I only had one membership number, so How did I cause this? This excuse was used twice,you would think if a mistake was made once it would be corrected, so it would not happen again? There customer services are… Read Full Review

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★★★★★

“Excellent service, no complaints at all.”

Written on: 12/09/2017 by ekBell459 (1 review written)

I ordered a sewing machine online on sat 9th sept before reading the reviews on here, I was very worried once I had read them I can tell you but this was without foundation- the correct sewing machine was delivered by Hermes courier at 10 am this morning, less than 2 working days, the best service I could wish for… Read Full Review

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★☆☆☆☆

“Still waiting for items order 2 weeks ago”

Written on: 07/09/2017 by Davis235 (1 review written)

I order 3 items from c and c 2 weeks ago and still not despatch I phoned up to till me that it as not been despacth yet and wait 24/48 hrs Been and gone This is the 5 item I have bought from them and there allways something gone wrong For example bought scan n cut to find in green bin outside and card in door telling me in a safe place I will not be using again ☹️☹️☹️☹️☹️… Read Full Review

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Torsry's Comment

Written on: 07/09/2017

Same with my order

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★☆☆☆☆

“Avoid like the proverbial”

Written on: 04/09/2017 by Lamonth111 (1 review written)

Worst experience of online shopping ever. Slow deliveries, incorrect order fulfilment, wrong items received, taking orders for out of stock items you name it they can do it. Extended delivery item, monies taken immediately from account, not when eventually despatched which is industry standard. Customer service - I wish, emails answered but only after chasing them, and then query not fully answered… Read Full Review

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★☆☆☆☆

“Delivering my order shouldn't be difficult ”

Written on: 18/08/2017

I've unfortunately got used to the poor delivery from create and craft and allow ages for them to deliver. But just recently it's got even worse. I've now been waiting 5 and a half weeks for my order. Multiple emails have been sent, with broken promises of an update within 24 to 48 hours. The last 3 chasers haven't even been replied to. They've taken the payment of course. My husband placed an order as a gift for me and that's now 12 days after the date of order and still no despatch date… Read Full Review

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Steveharris88's Comment

Written on: 18/08/2017

We are going through this now! Ordered on the 2nd August...they took payment and we're still waiting. We've emailed, telephoned but they just say that they'll get back to us. They never do. Unbelievable!

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Ratbag1946's Comment

Written on: 21/08/2017

I had so many problems with orders from c and c. So I sent an e mail to the chief executive at head office. Things got sorted pretty quickly. Give it go, you have nothing to lose. hope this helps

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Bettybalrog's Comment

Written on: 20/09/2017

Great ideas. I have had 4 recent orders with issues and am waiting for another order that looks like it is still in process despite taking the money a week ago. Who is the chief executive so I can tell them my recent issue, please

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★☆☆☆☆

“First Order Experience”

Written on: 13/08/2017

Not impressed ordered the Frank Lutterloh dressmaking system, it says items will be despatched within 3-5 days. Day 5 no notification of order despatched looked on website Track Order area says in progress whatever that means. Rang customer service and was told via automated answer that they had no information on my account, waiting to speak to customer service rep with thick foreign accent I could hardly understand and basically got no further forward other than it had not been despatched yet… Read Full Review

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★☆☆☆☆

“Get A GRIP C&C”

Written on: 07/08/2017 by 165Turner (1 review written)

Who on earth keeps voting you as the best shopping channel must be deluded you cant get your orders correct your delivery service is appalling you wait ages to speak to customer service and you sell these high ticket products (scan n cut) an we have to wait ages for the consumables to come into stock Permanent deals best ever price oh that is until then next weeks promotion Tip for viewers don't buy them on launch wait a few weeks and they will reduced !!! MUST DO BETTER … Read Full Review

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Melissa4's Comment

Written on: 10/08/2017

Amen I only receive half am order now have stopped watching and buying their products

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★★☆☆☆

“Broken promises concering orders”

Written on: 07/08/2017

I have had a lot of trouble with Create and Craft in the last few months. My latest order which is supposed to be dispatched in 3-5 days still hasn't been. Two of my previous orders have taken a month each to resolve. It seems that if I order TODO accessories they cannot fulfill the order but do not tell you this. Customer services are hopeless. I had to tell them what to do about my orders...eg refunds etc. I believe they are not based in the UK and phone lines to them are appalling. It… Read Full Review

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★☆☆☆☆

“Worat customer service”

Written on: 06/08/2017 by Tgiff (1 review written)

I had stepped away from c&c only because of their customer service. Had recently renewed my memberahip and thought I'd give them another go. I now have run into the same problems. I rwcently had to change to a new dwbot card, was told by customwr service that once the new card was rwgistered that my flexi pays would transfer... however, i tried making a purchase on friday and my account is blocked, not only did it bot transfer but they are now trying to charge me an admin fee. I tried to… Read Full Review

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