Create And Craft TV Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
12% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Create And Craft TV - Ask a question now

Media Gallery for Create And Craft TV

Create And Craft TV
Create And Craft TV
Create And Craft TV
Create And Craft TV

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor Customer Service”

Written on: 08/06/2018 by Day120 (1 review written)

A Brother Scan and Cut was only available to purchase is through a “shopping channel” in the UK. Create and Craft was the only company available through which I could purchase said item. Unfortunately, the device cutting tool is calibrated incorrectly and the blade arrived broken. Contacted Create and Craft and was told to call a tech line which ended up being in Germany. Was told that I should follow instructions on the sheet that came in the box, which I did anyway. They just were not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst type of distance selling charlatans”

Written on: 23/04/2018 by Emeryht436 (1 review written)

Against my wishes my wife started with Create and Craft, and now she regrets it. Unasked items sent to her and she's charged for! Any attempt to call their exorbitant 20p per minute means you have to sit through several items of listening to all your previous orders before sticking you in the queue. By the time you get through you have racked up five pounds on your telephone bill. She wanted to cancel her account and was cut off twice kids all,meaning another ten pounds of telephone bills. Then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Appalling Customer Service. Appalling Products. ”

Written on: 06/04/2018 by Milleran436 (1 review written)

I have only been dealing with this dreadful company a few months, I have found their customer service to be nothing short of totally appalling, their products in some cases to be utter rubbish, poorly made! There pricing policy is shameful, offering a so called special one day price at their lowest ever price and within a week it will be offered again cheaper. they are quick enough to take your money when you purchase a product but should you have to return an item it takes weeks to get your… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Is anybody else suffering from logistic problems?”

Written on: 25/03/2018 by Pricecz30 (1 review written)

I have ordered several items on different days and have not received the products. After 10 days I have chased my order and over 24 hours later I received an e-mail advising that they have logistic problems in the warehouse. This has happened to me more than once and I am still waiting for products ordered on 9th and 12 March. Delivery has always been slow but it now has got definitely worse. It would be good customer service if they contacted me if there was a problem and not waiting for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★☆

“Live Demo’s”

Written on: 19/03/2018 by 406Reid (1 review written)

I wish The cameraman would stay focused on the demo and stop following the presenter . I suppose it is their management telling the presenter to show all the other goods. I am sure many other crafters feel the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“APPALLING SERVICE AND RUBBISH COURIERS”

Written on: 20/02/2018 by ksLee67 (1 review written)

whenever i order items for the brother scan n cut there is always a problem with create and craft or the courier. the fact that they have exclusivity of the scan n cut in the UK is very disappointing. i am so frustrated by the appalling service that i am considering selling my scan n cut and all my usbs and cutting my losses. i don,t have any delivery problems for my cricut machine, or all the other craft suppliers who i order from . had i have read reviews on their track history i would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★☆☆☆☆

“BEWARE.”

Written on: 20/02/2018 by JaidynHealy101 (1 review written)

Horrendous experience. Ordered some felting rolls from them just after Christmas 2017, to fulfil some bespoke orders. The rolls did not arrive within their stated five day time frame, so I had to order from another supplier. I requested a refund. No reply, until two days later, AFTER they magically sent me a notification stating my order had just been despatched by Hermes and would be with me within five days. They then said they’d have to request Hermes to return the goods to them, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling customer service.They talk,you pay”

Written on: 14/02/2018 by 66King (1 review written)

Received club membership renewal letter stating membership would automatically be renewed and payment would be taken from bank card.The bank card that the payment was to be taken from was no longer in use and another card had previously paid for the latest orders.I phoned create and craft to ensure that the bank card info had been updated to ensure the membership payment would go through on the renewal date.I was told on the phone that it was sorted.Shortly after I ordered a product… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fayefife's Comment

Written on: 01/04/2018

I admin a few FB Groups, including one for dissatisfied C&C customers - you are not alone! If you use the number you must ask for a named person as asking for Customer Services transfers you to the premium rate number.

Tell, not ask, for your calls to be refunded as it was their fault you had to call them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Pros and cons”

Written on: 11/02/2018 by Wareir27 (1 review written)

Postage rates £9.99 to too expensive asked to add to an order just made but not allowed to so would then have to pay another £9.99 on the same day This postage charge discourages me from using them again. also premium rate phone call is excessive especially when recorded messages begin instead of an operative however the person I dealt with is very informative and helpful with scanncut items. Some other presenters drag it out about going over and over the same topic have had no problems with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Non delivery and no refund”

Written on: 10/12/2017 by Madeline1445 (1 review written)

My husband ordered a set of dies for me as a Christmas present. Hermes claim to have delivered on Sunday, 26th November at 6:30pm, we were at home all day as my husband was unwell. Hermes will not deal with us and to contact C&C by phone is 13p per minute and we were 15th in the queue! Despite many emails and submitting 2 claim firms we are still not in receipt of a refund. Will not buy from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible service”

Written on: 03/12/2017 by Shelby216 (1 review written)

I ordered on 12th November, money taken on 12th November, email to say order sent out on 22nd November ....... email today (1st December) to say order now left UK for France!! Where has it been for 8 days then!! Not sure I believe these emails, did they have it in stock or not!?!?!?! Was it really sent out on 22nd November. As I live in France I have to pay high delivery charges £9.99 for absolutely disgusting delivery service. Nearly 3 weeks and still nothing. Will not use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Appalling customer service”

Written on: 27/11/2017 by 72Regan (1 review written)

I have been trying since 30th October to resolve a problem I have with a product supplied by Create and Craft. Customer Service is awful - different people keep asking for the same information and after many emails and telephone calls, nothing has been resolved. I really don't know where to go to resolve. I am wondering if Citizens Advice or Trading Standards might be able to help? I have never experienced such awful customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Shocking service, ordered item on offer 3rd November...”

Written on: 20/11/2017 by Upton494 (1 review written)

Shocking service, ordered item on offer 3rd November and have been chasing up ever since. Customer services are dire in their response and have blatantly ignored my requests. I have missed out on the offered item and despite being available separately they have not followed up. Am currently awaiting further responses and will be complaining under the consumer regulations about their premium rate calls… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“DISGUSTED - AVOID”

Written on: 17/11/2017 by Carbow (1 review written)

Ordered and paid for 5 November 2017 Supposedly dispatched 8 November 2017 17 November 2017 still not arrived Emailed three times - no response Customer Service Calls are premium rates and the first 2 minutes are taken up by recorded messages before you get to speak to anyone, only then go get fobbed off. Just not good enough Would have given zero stars … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jimbo620's Response to Carbow's Review

Written on: 20/11/2017

Almost exactly the same issues as above, the company are shockingly bad in their treatment of their customers

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Dies don't fit”

Written on: 24/10/2017 by 1971Chris (1 review written)

After spending a while getting my tattered lace 'Ruffled Lace' dies, I finally got to play with them today. Well most of them anyway. The largest die in the Square set doesn't even fit through the machine. On the back of the packet it says the dies fit all machines. I have a Big Shot which is one of the most common. Clearly no one thought to check if the die would fit before putting it on sale. So now I cannot use the biggest die. Not sure about the large circle or rectangle as I only have the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic ”

Written on: 22/10/2017 by AlainaKeene76 (1 review written)

I love this programme is fun and informative… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 3
★☆☆☆☆

“You expect me to wait 25 days for my order???”

Written on: 16/10/2017 by CreativeTeacher (1 review written)

I placed an order over 3 weeks ago, and I've contacted them 3 times. They expect me to wait 25 days from the date of the order. First it was 5 to 10 business days, and now this. I will never order from them again, and I'm telling my friends and family about this terrible service. Thursday will make 25 days, and then I'm opening a PayPal dispute. Two thumbs down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Deliveries and Customer Service??”

Written on: 13/10/2017 by caBlair1980 (1 review written)

Too much like hard work - chasing deliveries and speaking to C&C customer services in who knows what part of the world. Hermes must be the worst couriers - no card to say they've tried to deliver, no card to contact them to say if you'll be in when they try to deliver again, and I could go on!!! I have deliveries from Amazon and the like and haven't had this frustrating experience. Still waiting for my delivery - I wonder how long it takes to cancel an order??? Pity they are the only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“POOR CUSTOMER SERVICE AND HERMES DELIVERY IS APPALLING”

Written on: 27/09/2017

I have made several complaints to Create and Craft regarding late delivery of items or non-delivery by Hermes. Create and Craft have either used the excuse that the item I ordered was on sale at the time (which it wasn't) and so the delivery was delayed. What actualy happened was that they had a promotion coming up and they obviously didn't have the required item in stock so they delayed my delivery until they did. No apologies absolutely nothing. To top it off they didn't even try to placate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★★☆☆☆

“TODO Die cutting machine”

Written on: 26/09/2017 by Gibbons397 (1 review written)

I have had a Todo for just over 12 months now out of warranty, now it will not switch on to Hot Foil. I have been backwards and forwards by email to Customer Service without any success. I emailed Ideal World and eventually C&C answered only to tell me that they do not repair these machines. It is a £300. machine and they are saying it cannot be repaired what I load of nonsense. I am still awaiting some outcome from this. I have threaten them with Trading Standards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview