written by Isis425 on 16/07/2020
(BOOKING DONE ON THE DAY 14/01/2020) Hi my trip was canceled by brittany ferries did not warn me, did not contact me, I can not contact the phone do not answer, already sent email does not answer I have sent dozens of emails to the original booking ferrysavers and brittany ferries and they do not respond, and do not answer the phones. I want full refund for the reasons of breach of service contract. I do not want to receive voucher, I have lost full trust in Them companies. on the brittany ferries site at least about two months ago that the boat is not available I tried to contact by phone but always unanswered
written by bonzocat on 17/10/2015
We have enjoyed using Brittany Ferries crossing from Portsmouth to Caen. Everything runs smoothly. There is plenty to do on board and the children can be kept busy for most of the crossing. Food is ok. We like to have a day cabin which works really well if you need to rest after an early start. Our boat was fine with good service from the staff. I recommend this crossing if you wish to have a shorter drive to Brittany.
written by amygreg on 12/02/2014
Terrible we use Brittany ferries cap finstere last year crossing from portsmouth to santander. We were the first car on the mesanay floor with no safety nets up a 2 year old and 6 months pregnant. We were expected to walk on a foot wide piece of floor next to to car with no safety nets next to a 10ft plus drop. When asked for the safety nets to be put up we were greeted by rude annoyed staff how dare we ask attitude. The nets were not put up proper with 2ft gaps and sections missong . no one seemed to care. Once on board this didnt get better I was squirted by water whilst 2 bar staff were playing with the drinks dispenser a d they literally looked at the floor no apology and our cabin had no life jackets. When dealing with Brittany ferries reporting there serious safety breach no one seems to care again rude attitudes and a half hearted apology. Would never travel with them again
written by weaselgilham on 21/08/2012
We took a return trip on the Plymouth to Roscoff route for our holiday in Brittany. It was very convenient for us living in Devon and avoided alot of motorway miles. Both journeys were onboard the fairly new Armorique ship which is a magnificent vessel. I cannot fault any aspect of Brittany ferries staff, facilities etc. It certainly is a class above other cross channel services I have used with good quality food, comfortable accomodation and plenty of things to do. The children's entertainment and activities laid on kept our young daughters occupied for a good portion of the 5 and a half hour trip. Whilst we had a very smooth and comfortable outward crossing, the one negative is that the return crossing was choppy to say the least. Our kids, like many, were very seasick and when it's 5 and a half hours that makes for a long journey. Apparantly this is not an unusual thing for this particular route which practically skims the Atlantic ocean. Of course, this is not the fault of Brittany ferries, but just be aware that this is perhaps not the best choice of route for thoses without decent sea legs. But if you travel well by sea it is totally recommended.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers