Molly Maid Domestic Cleaning Services Reviews - www.mollymaid.co.uk

★★☆☆☆
2.1 / 5
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Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk
Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

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Latest Reviews

★★★★★

“Can't be happier after 20 years”

Written on: 27/10/2017 by LTFU (1 review written)

We've used Molly Maids in 3 homes. The latest in this home for almost 6 years. Team 13 has kept our home spotless through huge parties, construction and Holidays. We tried other services at first, but found the maids needed bowl cleaners, window cleaners and sometimes vacuum cleaners. Molly Maids are bonded, insured and bring everything they need to make their visit a pleasant one. Sure, over time accidents occassionally happen, but these folks call attention to it immediately. We highly… Read Full Review

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★☆☆☆☆

“The most slapdash, minimalist clean possible”

Written on: 20/10/2017 by MrHopcroft (1 review written)

A truly dreadful service; I had been away for seven months and paid the Farnborough franchise to clean my small two bedroom flat. I would confidently state that nothing in the kitchen was cleaned at all; the rest of the flat looked as if only the most cursory clean had been done, with dust and cobwebs left undisturbed, and a dead fly on the floor of the bedroom, which should have been vacuumed. I ended up cleaning the house myself. I foundthe service utterly appalling, and would suggest very… Read Full Review

Mollymaidsupportoffice's Response to MrHopcroft's Review

Written on: 20/10/2017

Thank you for your feedback, we are sorry that you feel you had a bad experience with the MOLLY MAID Service, in the first instance please contact your local MOLLY MAID Franchise Owner to discuss this and we will of course pass your comments to the Franchise Owner also. If you require any further assistance please contact MOLLY MAID Support office (all contact details are on our website).

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★☆☆☆☆

“Molly maid Wimbledon - worst cleaning I've ever had.”

Written on: 11/10/2017 by Hernandez74 (1 review written)

Dust cottons left throughout, limescale, sink and bathroom sink were not (if at all) properly cleaned/disinfected. They left 15 minutes earlier than they should have (13:05 to 14:19), which means we've paid 30 minutes of work than wasn't done. One would have expected not only that they continue working on the rest of the house, but that at least they finish a bit more thoroughly what they roughly did. If it's a question of wipping, I don't think we need paid professional cleaners to do it, we… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 13/10/2017

Thank you for your feedback, we are sorry that you feel you had a bad experience with the MOLLY MAID Service, your comments will be passed to your local MOLLY MAID Franchise Owner.

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★☆☆☆☆

“Dreadful customer service”

Written on: 26/09/2017 by Annabelleg355 (1 review written)

We have used Molly Maids for over 12 months with problem until four weeks ago when they managed, in cleaning our granite kitchen work surfaces, to do this in a manner which has left stains on every surface which we are unable to remove. MM are not accepting any responsibility for the damage on the basis that their cleaning products have not changed over the period they have worked for us. There was no-one else in the house when the damage was done. Never again. … Read Full Review

Mollymaidsupportoffice's Comment

Written on: 27/09/2017

Thank you for your feedback, we are sorry to hear that you feel you had a bad experience with the MOLLY MAID Service. If you require any further assistance please contact MOLLY MAID Support Office, all contact details are on our website.

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Anonymous49's Comment

Written on: 03/10/2017

Please do not be fooled by the response from Molly Maids above. As requested I contacted the Molly Maid support office as advised, last week. I have not even received an acknowledgement of my complaint.

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★☆☆☆☆

“Very bad”

Written on: 24/08/2017 by Clathrus (1 review written)

$90 an hour, 2 hours,small house, 2 young cleaning ladies added up to very poor cleaning. Dusting was hit or miss, when they mopped they missed the same stuff on the floor that the vacuum didn't get. There was soap film left in the shower... they did offer to reclean but I don't want them in the house… Read Full Review

Mollymaidsupportoffice's Response to Clathrus's Review

Written on: 27/09/2017

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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Mollymaidsupportoffice's Response to Clathrus's Review

Written on: 27/09/2017

Thank you for your feedback, we are sorry to hear that you feel you had a bad experience with the MOLLY MAID service. If you require any further assistance please contact MOLLY MAID Support Office, all contact details are on our website.

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★☆☆☆☆

“An awful service that added to, not relieved, our stress”

Written on: 09/08/2017 by Jane161 (1 review written)

We used Molly Maid Chelmsford for an end of tenancy clean and it was an awful experience; despite clarifying in person and in writing that the clean needed to start at a certain time and be completed by a certain time, ahead of check-out and handing keys back, no-one showed up at the agreed time. When I called, it became apparent that it was a franchise arrangement and there was no possible way of reaching the manager of the Chelmsford branch except via email. 3 calls and 2 hours later the… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 10/08/2017

Thank you for your feedback, we are sorry to hear that you feel you had a bad experience with the MOLLY MAID Service. Your comments will be passed to your local MOLLY MAID Franchise Owner.

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★☆☆☆☆

“Truly dreadful customer service.”

Written on: 23/07/2017

I booked the Spring Clean service for the day I moved from my house. A deposit was paid with the clear understanding that notice of 48 hours was required if the arranged date had to change. I telephoned the Leicester branch and spoke to the owner when this became necessary. I was told that no one would be available to clean my house for 4 weeks. I was informed that my property would have to be reassessed and that would require a visit from her. This is very odd when no one visited my… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 04/08/2017

Thank you for your comments regarding your disappointment with the customer service you received. Please contact MOLLY MAID Support Office (all contact details are listed on our website). Providing us with more information (i.e your name and property address) and we will be able to look further into the circumstances that you detail.

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★☆☆☆☆

“Dreadful service, definitely NOT recommended”

Written on: 18/06/2017 by Octaviog22 (1 review written)

Promised a deep clean to include kitchen cupboards, skirting boards etc. I didn't even receive a basic clean and paid £150 cash! The franchise owner 'inspected' one room when cleaners had finished and deemed it acceptable. I don't know where to start, in room she inspected, curtain was hanging off pole, table was sticky and floor not swept or washed. Upstairs I couldn't tell whether rooms had been done or not. I would question their cleaning products which they insist on using. Nothing smelt… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 19/06/2017

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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★☆☆☆☆

“Incompetent Franchise Owner - poor service”

Written on: 22/05/2017 by Dayanara42 (1 review written)

Molly Maid in Crawley: - You don't sign an agreement, owner expected to handed over the keys with no written information (no, t&c's) - I gave specific instructions which were forgotten. - First clean was poor (marks on mirrors, did not clean lamp shades), did not clean all the cobwebs, kitchen was sticky and cupboards were not cleaned. Also called me to say it's more work then she thought!?! - When I advised about the cleaning issues, I was assured that someone will come and correct it. No… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 22/05/2017

Thank you for your feedback and we're sorry to hear about your experience with your local MOLLY MAID. We'd appreciate it if you could get in contact with the UK Support Office (details on our website) to enable us to follow up on your experience.

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★☆☆☆☆

“Poor customer service”

Written on: 18/05/2017

The franchise owner from the Guildford area visited my home on 25th April with a view to providing me with a cleaning quote. And that's the last I heard from them, despite me chasing and re-chasing! I have contacted head office and was told someone would come back to me. I have sent online enquiries via their website. I have called the Guildford franchise several times and each time I have been fobbed off that someone would call me back, and guess what, they haven't. I cannot understand why… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 31/05/2017

Thank you for your feedback and we're sorry to hear about your dissatisfactory experience with MOLLY MAID. We understand that the local MOLLY MAID Franchise Owner has since made contact with you and that the issue has now been resolved.

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★☆☆☆☆

“The worst company ever”

Written on: 18/04/2017 by 53Flanagan (1 review written)

This company is disgusting I'm shocked it's still running staff are horrible and rude cleaners are rubbish might as well get a pig to clean your house would probably do a better job! Office staff are rude and don't listen to what you say workers are cruel to each other no staff seem valued as they are always changing! The owner is very rude abusive and horrible lady! Prices are ridiculous so save your self some money and don't bother with them! Read the reviews I'm shocked if you can find one… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 19/04/2017

Thank you for your feedback and we're sorry to hear about your experience with your local MOLLY MAID. We'd appreciate it if you could get in contact with the UK Support Office (details on our website) to let us know which Franchise your comments relate to so we might be able to follow up on your experience.

We're also disappointed you feel there aren't satisfied MOLLY MAID customers - we do have over 500 lovely reviews from satisfied customers :)

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★★★★☆

“Seven year review”

Written on: 10/04/2017 by Windlehurst (1 review written)

I have had Molly Maid working for me for seven years. I have managed to keep the same two cleaners and they do an excellent job. We have become good friends and they have given me good advice on cleaning problems. While they have been working for me I have had a major water leak and a fire so they have had to face some difficult situations. The company have been very helpful in changing times and days for service when necessary. I had a complaint after the first time and it never happened… Read Full Review

Mollymaidsupportoffice's Response to Windlehurst's Review

Written on: 11/04/2017

Thank you for taking the time to share your experience, we are delighted to hear that you are happy with the service. Please do make contact with MOLLY MAID Support Office (all our contact details are listed on our website) giving us your location as we would love to pass on your compliments to the MOLLY MAID Franchise Owner and the team that carries out the work. We look forward to hearing from you again.

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★☆☆☆☆

“Cleaning that repeatedly failed to meet the claims on...”

Written on: 09/04/2017 by 42Delaney (1 review written)

The service that we have received from Molly Maids Aylesbury is nothing like the claims made on the website. Despite repeatedly emailing the lady who runs the business, nothing ever changes! Yesterday we had a Spring Clean booked for a cost of £180 plus VAT. According to the website, this should include: • The washing of all painted and commonly-touched surfaces such as doors, window frames, and skirting boards • The removal of all contents and a thorough clean of all kitchen units… Read Full Review

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★☆☆☆☆

“No show ”

Written on: 07/04/2017 by Bhavisha_ (1 review written)

So disappointed. I booked an appointment a fortnight ago to get a quote for someone to come and clean my house. The appointment was arranged for midday as both my husband and I work full time and our schedules are tight. Over 90 minutes later he still hadn’t arrived for the quote, I hadn’t received any call to rearrange or let me know that he was running late. I called to cancel as I hadn’t heard anything and feel that this is a sign of poor business practice, but there was no response… Read Full Review

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★★☆☆☆

“Poor communication and cleaning”

Written on: 13/03/2017 by Pianobird (1 review written)

I booked molly maid following an injury to my arm. I was told the first clean would more expensive as the cleaners would take more time getting to know my house, which was fine. I needed the ensuite, bathroom, kitchen and hallway doing. First clean, nothing moved in the ensuite so dust behind toilet and under washbasin. Cleaners were friendly though. Subsequent cleans - I have had different cleaners. Often the cleaning has been underwhelming. But most frustrating is not knowing when they… Read Full Review

Mollymaidsupportoffice's Response to Pianobird's Review

Written on: 13/03/2017

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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★★☆☆☆

“Glasgow branch ”

Written on: 12/03/2017

Molly Maid had quoted £300 to clean a 3 bedroom house after a kitchen refurbishment. The house was very dusty. This was noted in the estimate. After the first clean, many areas included in the quote were untouched or partially cleaned. Footstool not move, high dusting such as wardrobes and picture rails left, even some eye level stuff. The dirt left on the shower was shocking. We emailed photos to the office. The team were very apologetic and came back 2 days later. It was better but… Read Full Review

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★★★☆☆

“Overpriced ”

Written on: 07/01/2017 by 91Welsh (1 review written)

The level of cleanness is acceptable, but not as thorough as I would expect. I started using Molly Maid service since October 2016. They come once every 2 weeks, and do the cleaning while I'm at work. Today is the first time they come to clean while I'm at home and I realised that they only spent 30 mins between two persons. For a tiny flat that costs £46 for regular clean, it's overpriced, plus I don't need them to clean my 2 bedrooms. I probably will consider other company… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 09/01/2017

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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★☆☆☆☆

“worst service”

Written on: 13/11/2016 by mets12 (1 review written)

worst service out there.very arrogant and leaves lot of house not cleaned.when you complain nothing gets done awful company… Read Full Review

Mollymaidsupportoffice's Response to mets12's Review

Written on: 15/11/2016

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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★☆☆☆☆

“Don't do the job right according to description”

Written on: 08/11/2016 by Abrielle (1 review written)

For a so called professional, well known cleaning company, I was TOTALLY disappointed in this service, gave them a list of bathroom, hall, living room and kitchen, pictures, skirting so etc, I didn't want bedrooms done, not got a big house, 2 bedroom terraced, didn't pull TV unit out or couch, thick with dust, didn't lift my rug to clean under it, didn't Hoover it and used my steamer around my rug, had 2 large picture frames in my small hall leaning against my banister and they didn't lift them… Read Full Review

Mollymaidsupportoffice's Response to Abrielle's Review

Written on: 09/11/2016

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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★☆☆☆☆

“never again”

Written on: 25/09/2016 by Haylee213 (1 review written)

I received a quote and the franchise owner seemed pleasant enough. I was given a window for the girls to turn up and they arrived 5-10 minutes after this window (not a big problem) The franchise owner had made me many promises about the clean I would receive and said they would come back for free if I am not happy. The girls got on with their work while I got on with working from home. When they had finished the house smelt nice and had clearly been hoovered. HOWEVER there were many of the… Read Full Review

Mollymaidsupportoffice's Comment

Written on: 27/09/2016

Thank you for your comments. In the first instance, please can we recommend calling your local MOLLY MAID Franchise Owner to discuss this, then please contact MOLLY MAID Support Office if you need any further assistance (all contact details are listed on our website).

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