Flight Catchers, Reviews - www.flightcatchers.com

★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“Avoid Completely!”

Written on: 23/06/2021 by 118Robles (1 review written)

I was ordering a ticket online. I called them and I said I want the ticket to be flexible. They said if you order on the phone, it would be flexible!! I said how much would be the charge if I cancel the ticket. The person on the phone said, £100-130. Now I want to cancel they say only airport tax is refundable. I will never ever order a ticket from this company and would not recommend anyone to do so… Read Full Review

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★☆☆☆☆

“Worst company”

Written on: 16/06/2021 by MiyaCowan87 (1 review written)

Do not use this company to book flights… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!! ”

Written on: 11/06/2021 by DorianBreen65 (1 review written)

DO NOT USE THIS COMPANY! THEY WILL NOT GIVE YOUR REFUND BACK AND WILL MAKE YOU WAIT WEEKS AND WEEKS! WILL CAUSE YOU A LOT OF STRESS This is one of the worse company ever. They should not even have a licence to trade. My flight was cancelled by the airline and I asked them to process a refund for me. They applied for a refund for me on 12th March 2021 and I was advised it will take between 6-8 weeks. I called them middle of May asking for an update and they told me the refund has been… Read Full Review

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★☆☆☆☆

“I booked my familes tickets with flightcatchers our...”

Written on: 12/12/2020 by Kamren227 (1 review written)

I booked my familes tickets with flightcatchers our flights got cancalled 2 times due to covid and then PIA not operating! These cheats said i have to pay £30 each ticket to be changed how? PIA isnt running? and pay you for WHAT?! or i have to wait for a refund for 6 months and said they dont have our money?!!! to to call PIA because they cant do anything!! What the crap!! Very shocking!! You flightcatchers took our hard earned money, my old parents money! Shame on you Allah will show you… Read Full Review

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★☆☆☆☆

“Extremely bad company”

Written on: 10/09/2020 by 116Powers (1 review written)

I booked two separate flights with this company for different people. The first set of flights got cancelled in March due the Pandemic and the next flight in April was also cancelled for the same reason. I requested and was assured that I would get a refund and understood there would be a delay. I have now waited 6 months for one refund and 4 months for the other. I initially had correspondence with a manger, but by May he had stopped responding to my queries. I have called them 13 times today… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT BOOK!  I booked a flight with...”

Written on: 31/07/2020 by Melany302 (1 review written)

PLEASE DO NOT BOOK!  I booked a flight with flightchers, also known as polani travels, to pakistan! My flight got cancalled due to the pandemic, they asked me to pay £30! To book another flight which was not my fault! I was soo shocked by this They blackmailed me and said if i dont pay i will have to wait 6 months for refund! They where being very conniving and manipulative! I had no choice so i had to pay! And guess what My flight got cancalled again 2nd time due to PIA flights not running!… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 30/04/2020 by Kearney483 (1 review written)

We booked flights to Pakistan through this company. Our return flight was cancelled in Pakistan by PIA due to the pandemic. We contacted flightcatchers by email asking for them to book us on the next available flight. PIA on their website had stated there are no additional fees to reschedule cancelled flights. However, Flightcatchers wanted £30 per ticket to put us on the next available flight and we had 3 tickets so they wanted an extra £90 - they acknowledged there are no additional fees by… Read Full Review

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★☆☆☆☆

“Worse customer service”

Written on: 20/03/2020 by RussoItalian366 (1 review written)

no manners, no customer service skills i have no idea how this company is still operating , called 5 times and sent so many email to confirm my cancellation but no response,. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH FLIGHT CATCHERS ”

Written on: 14/03/2020 by GerardoHolden (1 review written)

DO NOT BOOK WITH FLIGHT CATCHERS!!! One of the worst companies I've had experience dealing with. Constantly being put on hold and having the phone put down on me as I want to cancel my flight tomorrow. Naturally worried about the pandemic and the only response I get is I have to travel or lose my money. Please be aware of the Mickey mouse company you will be dealing with if you book with flight catchers. Wish I had paid that bit extra and gone to a decent company… Read Full Review

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★☆☆☆☆

“Would recommend to my enemy”

Written on: 20/07/2016 by McManusxs252 (1 review written)

Absolute terrible experience with this company. Family of 4 booked four return tickets to Asia and was repeatedly informed over the phone our luggage allowance was 40kg despite our ticket information saying that it's 30kg. On the day of the flight, 3 hours before we were due to leave to the airport we were then informed by Flight catchers that Qatar Airways had changed their luggage policy due to political issues in the Middle East despite our flight not landing in the Middle East!!! Qatar… Read Full Review

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★☆☆☆☆

“after much investigation, i observed that polani...”

Written on: 07/06/2016 by wiAllison66 (1 review written)

after much investigation, i observed that polani travel, flightcatchers, comefli, comeflypak, hello karachi all belong to the same group. they cheat and fool around with people by one brand or another. there office is located at Kingsley road and they have call centers in India and Pakistan also. I happened to book a flight with them to India and somebody from their India call center received my call. as the prices offered to me was competitive enough hence I booked it and paid 970 pounds for… Read Full Review

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★☆☆☆☆

“Very rude and dodgy people”

Written on: 16/01/2016 by Thomasxj312 (1 review written)

DO not use flightcatchers.com or even Polani Travels. The people in Hounslow branch are absolutely stupid. Very rude and dodgy people. They pretend like knowing everything but in reality they seems so un-professional and like illiterate village guys. No idea of how to talk to customers even. They are just trying to take your money and treat you as they don't know anything about your booking and consequences. Strongly recommend NOT to book flights with them. They are very dodgy. Please book… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

Yes, are unprofessional and rude. There is a lady there by the name of Nisha Malhotra who told who literally stole our money and ruined our holiday! Did you go personally to the Hounslow branch?

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Shahsaab's Comment

Written on: 25/01/2016

I met the guy names Sajid, who has ruined our holidays this Christmas.
Strongly recommend all the people to not use polani travel and flight catchers.
I should have not got to them at the first place if I knew how terrible they are.

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Sabaraza2015's Comment

Written on: 05/02/2016

Are you considering small claims court? Have you visited their agency or bought over the phone?

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★★★★★

“very good service”

Written on: 01/04/2015 by abidsaleem007 (1 review written)

I rang flightcatchers.com for my family holiday to pakistan and dubai talk with cusomer relations manager nisha very nice helpfull and polite she sort me in same day i got my e tickets good trusted company higly recomended… Read Full Review

Sabaraza2015's Response to abidsaleem007's Review

Written on: 24/01/2016

Please don't trust this lady. I have death with her on a few occasions before and all went smoothly but on this holiday to Pakistan, Flightcatchers took our money, did not book the flights and now won't refund £870 which they are holding. It ruined our holiday. She is unreliable, unprofessional, untrustworthy and Polani travels are bad. Please do not hand this company!

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★★★★★

“flightcatchers my trusted travel company”

Written on: 01/04/2015

I bought 6 tickets from flightcatchers payed them 4250 pounds the agent answer my phone and he was very nice polite man he took money from me but no tickets for few days they was got some problem with qatar airline then i talk with customer relation manager nisha very very help full i told what happend and she sort me out same day higly recomded company… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

This lady Nisha Malhotra must not be trusted. I bought tickets through them previously and despite some hitches, all went well. However, this time, they did not issue the tickets despite taking full payment months ahead. It ruined our holiday and on top of that the company won't return our £870. They keep making excuses that their server is down. Nisha Malhotra was the agent dealing with this. She is unreliable, untrustworthy and unprofessional and she works for a company which is unethical and literally steals people's money! Beware, and do not hand them your money.

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★★★★★

“Efficient, Professional & helpfu”

Written on: 01/03/2015 by nash86 (1 review written)

It's my second time buying my tickets and the service is fantastic, highly recommendable. Specially, by the person I dealt with was being very helpful, professional and nice thanks you very much for all your help. Wish you all the best! Warm Regards, … Read Full Review

Sabaraza2015's Response to nash86's Review

Written on: 24/01/2016

Do not trust these people with your booking and with your money. Absolutely unprofessional, unreliable and would go on to say that they are very bad. Despite making full payment, they did not book my husband's ticket. All sorts of excuses like "our server was down" were used to justify this. I am still £870 out of pocket. Beware of the lady, the agent who dealt with this. She appears helpful, however, will leave you high and dry.

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★☆☆☆☆

“Very Bad Customer Service -”

Written on: 25/02/2015 by Pearson79 (1 review written)

they took £2250 from for 4 tickets to pakistan via doha airport and send me booking confirmatin. When i ask for the tickets then they told me to wait 4 days and after 4 days they told me there is no any seats are available, all seats are fully booked and insist me to pay £400 with the different dates.  very bad customer service. Please dont waste your money and book some where else. FLIGHT CATHERS ARE FLIGHT DOGERS… Read Full Review

Rahat61's Comment

Written on: 07/11/2015

Very very poor costomer service.... i paid £2274 for PIA flight to Pakstan but still waiting for my tickets they say ticket will be issued after 3 days...... what a dodgy blisterss...Flight catcher staff tried their best to convince me not to fly with PIA, which is more suitable for a family especially when travelling with kids.....
I would say pls, pls dont waste your time with themm..... buy a direct ticket from an airline....
Time wasters................******

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★★★★★

“Excellent help in an emergency situation”

Written on: 24/02/2015 by k007iqbal (1 review written)

Best Travel service in an emergency situation. I had 4 hours to catch a flight to attend a funeral and staff were very helpful and understanding. They provided us with confirmed tickets within short period of time when the same airline website was showing all sold out. Excellent Customer services. Better service than my Amex platinum Concierge within short time span… Read Full Review

Sabaraza2015's Response to k007iqbal's Review

Written on: 24/01/2016

You were lucky! Buying tickets from this company is a gamble that is not worth talking! We had unprofessional people like Nisha Malhotra dealing with our booking at Polani. We are still out of pocket after polani ruined our holiday. They took full payment but didnot issue the tickets.

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★★★★☆

“Slight issue but overcome”

Written on: 11/02/2015

I did initially run into some difficulty with these guys. Namely the delay in issuing e-tickets. After speaking their customer relations manager Nisha everything was resolved pretty quickly. It appears to be a case of 'good' and 'poor' members. The agent who i dealt with was called Spencer who swiftly resolved the issues. The same cannot be said about a previous agent who shall remain unnamed. I'm happy with the end result and i would recommend these guy and likely use them again in the… Read Full Review

Sabaraza2015's Comment

Written on: 24/01/2016

Yes, a case of "good" and "poor" members indeed. Nisha Malhotra may have been "good" as resolving your issue, however she was unprofessional with our issue. Due to her false assurances, we lost our money and are still out of pocket. Do not trust this lady and do not hand then your money. Booking with them is like a gamble not worth taking.

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★★★★★

“Very Good Experience”

Written on: 14/01/2015 by SunnyDayz (1 review written)

Initially, I was bit reluctant to book the flight tickets with comfli/flight catchers because reviews were not up to the mark at someplaces and not at par with other booking service providers. Then i thought to just have a word with them and explain my apprehensions to them. Then, I met with this extraordinary customer service rep - the man I dealt with, who explained me everything about the flight/ timings/ cost and was very patient till I disconnected. He satisfied me with his responses… Read Full Review

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★★★★★

“What a great experience. 10 out of 10”

Written on: 22/12/2014 by Miai62 (1 review written)

I rang to book tickets , the gentleman who answered the call to me , was not only very informative , patient , and kind . He genuinely seemed bothered and did his upmost to help I would recommend these guys whole heartedley . My trip to New York has a really good omen about it now. Thanks mate. Xx… Read Full Review

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