StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.8 / 5
95% of users recommend this
  • Value For Money

Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★★★★★

“In a dark hole”

Written on: 05/03/2020 by kvMcManus14 (1 review written)

I want to say a massive thank you to all the staff I spoke to at step change, you have all been extremely helpful and helped me to get out of this dreadful hole of debt I got into. No judging, just simple helpful advice from start to finish. Filled in the online form sent a copy of my credit file was told a dro would be the best way forward, filled in all the forms sent it all back and dro was granted on 4/3/20. I would highly recommend anyone to use step change, very polite people and very… Read Full Review

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★★★★★

“debt free”

Written on: 06/04/2019

I Was inyears debt by £20,000 got in touch with stepchange and they sorted out a monthly payment I could afford,after 5 years I am now debt free.could not fault the service always there when had any problems.would like to thank everyone for their help.would recommend.thanks… Read Full Review

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★★★★★

“No more sleepless nights”

Written on: 02/01/2019 by Sparksyu116 (1 review written)

After burying our heads in the sand we finally picked the phone up and made the call which changed our lives. From that fist call all we can say is that stepchange have been most helpful throughout and have dealt with all our queries and any changes to our plan very professionally. It has taken about 6yrs but from Dec 18 we are now debt free. What a fantastic feeling thank you Stepchange. Pros - helped us get some sleep at night as we almost left it too late, Cons - None. Our falling was trying… Read Full Review

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★★★★★

“brought me out of a dark place 2018”

Written on: 08/11/2018 by blakey1965 (1 review written)

I cannot thank stepchange enough from the moment I filled in debt remedy online they said a debt relief order was my best option.sent me information guide asked me to send them a copy of credit file filled in some forms helped me all the way.everyone at stepchange spoke to me in a lovely understanding nature and helped me through a very dark period of my life with this debt.paid 90 pound fee dro granted yesterday will hopefully be debt free in 12 months.the rock of worry has been lifted thank… Read Full Review

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★★★★★

“Stepchange”

Written on: 01/07/2018 by Mattinglypp460 (1 review written)

Absolutely wonderful service. Helped me every step of the way. Staff very professional and non judgemental.would highly recommend Stepchange . Easy to do yearly review with the staff and also online budget review… Read Full Review

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★☆☆☆☆

“No CCJ Removal Service Offered”

Written on: 15/06/2018 by 152Lake (1 review written)

I called and enquired about the removal of a CCJ. The lady I spoke with gave me the wrong advice/information about the court procedure and said I had to fill out all the court forms myself. She said Step Change did not offer any services and only assisted those in financial difficulty. If you are just looking for expert help to remove a CCJ and you are not in financial difficulty then this is a waste of time. All they want to do is sign you up for debt management… Read Full Review

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Was this review helpful? 1 5
★★★★★

“Came the day when reality hit!”

Written on: 07/06/2018 by AllissonRoss418 (1 review written)

Came the day when reality hit, unable to believe that I had got into this situation, realisation that I would not be able to deal with the situation without help, had every intention to pay my creditors but would need time. Going into personal bankruptcy was not an option of me but nearly £50,000 was somewhat daunting. Well, CCCS as it was then, being competent and caring were able to supply the solution. You were the buffer between enthusiastic creditors and myself. It took nearly 9 years… Read Full Review

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★★★★★

“Experience, patience, guidance and compassion. All Free!”

Written on: 03/05/2018 by Keatonn341 (1 review written)

I got in a financial mess during my wife's terminal illness and after she died. I confess I was 'drowning' in debt and couldn't see a way out. My local bank manager said she would put me in touch with the best help and advice possible. That was StepChange. They literally turned my life round. They were honest in their appraisal of my situation and said, together we will plan a way through so I could come out debt free. Everything was explained clearly, but any doubts or confusion I had was to… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Do Not Trust”

Written on: 09/11/2017 by kila32 (7 reviews written)

I am currently with this so called helpful organisation. If harassment and pressure is what you want then these are the ones to go to. They are all nice too start with but that soon changes. Do not trust them and go elsewhere… Read Full Review

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Was this review helpful? 4 3
★★★★★

“Thank you stepchange”

Written on: 01/11/2017 by 372Humphrey (1 review written)

I would like to say a big thank you to everyone at Stepchange. Everyone was very helpful and friendly and never judged me or the situation I got myself into. It has taken me over ten years to pay off my debt but with your help and support it took away a lot of the stress. I would advise anyone who finds themselves in the same situation I was in to get in touch with Stepchange it will be the best decision you will make. The fear of the phone ringing and the endless letters will become a thing of… Read Full Review

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Was this review helpful? 1 1
★★★★★

“I couldn't have done it without there help”

Written on: 04/09/2017 by uePayne61 (1 review written)

£76000 of dept with help and support and no pressure helping me every year with my budget to make it as easy as possible ,affordable it took me 17 years to pay though but I got there ,and what a relief.i can now save that money every month because it's become a habit,but it's mine now,thankyou step change for your support x… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“your Managerial skills are vile your patronising”

Written on: 29/08/2017

Ask how much the Managing director of this so called charity is paid ? Takes 3 hours and the wait on the phone IS OUTLANDISH. Asked to speak to a Manager ,rudest jobsworth came on, each and every staff just place you on hold for twenty minutes if you complain they state it is threatening! tell people upfront this is awful invasive experience. Was forced to do this by Northumbria water or they would not help.Total number of hours dealing wiith these idiots is outrageous. STILL NOTN DONE AND… Read Full Review

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★★★★★

“I am free”

Written on: 02/08/2017 by JD57 (1 review written)

I had big debts, not sleeping , and did not know where to turn. I contacted Stepchange, they helped me set up a budget plan contacted my debters and gave me piece of mind. What I will say is be honest with yourself and with Stepchange stick to what you can afford if you have problems along the way they are only at the end of the phone. I am now debt free, it took a few years but I am now there but I would not have done it without Stepchange, thankyou so much… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“Not helpful”

Written on: 28/07/2017 by Rasmussen405 (1 review written)

After being with Stepchange on a DMP since 2015, I found myself unfortunately made redundant in April this year. I contacted Stepchange to advise, then I eventually found a part time job in June this year and provided a budget showing my reduced payments. I have been making reduced payments which they have accepted, only for them to close my account today citing non payments for 3 months!!! When I eventually got through to them they were rude, aggressive and very unhelpful… Read Full Review

Davinamariasouthgate's Comment

Written on: 16/06/2018

And that's where they are taking the mick..they obviously are upset that the interest they make from your payment now isn't enough..Nothing is free and I really wish people didn't get sucked in by these so called charities but they are good at doing it ..they get people to pay back debts that are older than 6 years old which are stature barred debts and you don't need to pay them but they tell you to just get all your debts together. .of course they do they want to make there money and now after paying all thathe time you will still have debt..theven organistations make me so angry

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★☆☆☆☆

“DO NOT USE STEPCHANGE ”

Written on: 05/07/2017 by Tonyn11 (1 review written)

Having got in to a bit of trouble paying off debts I decided to contact StepChange to help me out. In the beginning this seemed like the solution to all my problems and I couldn't wait to have no money related stress.. How wrong I was. From day one my creditors were harassing me for payments etc which I just ignored thinking that StepChange were dealing with this. I was keeping track of all payments being made on my behalf and this looked great.. Only to then check my accounts and see that… Read Full Review

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Was this review helpful? 1 3
★☆☆☆☆

“Bad Service”

Written on: 11/04/2017 by 332Green (1 review written)

After being harassed by my debtors and being a single mum to be, I turned to step change for help as this was getting me down and I had other health concerns and wantEd to sort everything before I had my baby. Anyway I sent off my documents and received them back went through them all of my debtors I had told them about was wrong it took 3x to ring and explain this. Anyway it went on longer and said I had 200 pound to spear each month to pay my debtors I didn't everyone knows how expensive a… Read Full Review

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Was this review helpful? 1 3
★★★★★

“Huge weight GONE !”

Written on: 03/02/2017 by AudrinaChurch (1 review written)

I was very nervous but needn't have been, always professionally treated over the phone. Kind non judgemental people.More people need to.be made awAre what a great job you do ! More adverts ! I was nervous but more frightened. You certainly made this vulnerable lady feel safe and I could sleep again . Heartfelt thanks to one and all x. No bad experiences at all x Payments were easy and statements helped me to keep track… Read Full Review

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★★★★★

“free free free”

Written on: 30/12/2016 by kevinwork (2 reviews written)

I was 38,000 pound in debt as was at my wits end .no way out .I went into a dark place.but stepchange and cccs .helped me rebuild my future by helping to sort my debt people out with affordable plan that they was happy with and I could survive on.i liked that companies listen to stepchange as they no people are trying to pay but cant find my way correctly.im now seeing the light. thank you so much stepchange as you changed my life .anyone with money trouble shud go to this site and seek help… Read Full Review

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★☆☆☆☆

“What happens after the token payment ends”

Written on: 21/10/2016 by Antwan458 (1 review written)

Last year I contacted step change. I was advised to open a new bank account which I did, my debts which were only £700 were increased to over £2,000 to cover an existing overdraft. My debtors were harassing me by phone. Step change arranged a token payment of £1 to my debtors. This ended last month. I contacted step change just now and after 1 hour on the phone the gentleman told me they could not help and I was to contact my debtors myself to arrange payments to them. My outgoings have… Read Full Review

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Was this review helpful? 1 4
★★★★★

“feeling good now ”

Written on: 07/10/2016 by murieddy (1 review written)

we would like to thank stepchange for there help and support that we received through our difficult time in dept now we are dept free and going to stay that way thankyou so much… Read Full Review

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