StepChange Debt Charity Reviews - www.stepchange.org

★★★★★
4.8 / 5
95% of users recommend this
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Summary

Previously called CCCS Debt Management - www.cccs.co.uk
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StepChange Debt Charity - www.stepchange.org

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Latest Reviews

★☆☆☆☆

“Do Not Trust”

Written on: 09/11/2017 by kila32 (5 reviews written)

I am currently with this so called helpful organisation. If harassment and pressure is what you want then these are the ones to go to. They are all nice too start with but that soon changes. Do not trust them and go elsewhere… Read Full Review

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★★★★★

“Thank you stepchange”

Written on: 01/11/2017 by 372Humphrey (1 review written)

I would like to say a big thank you to everyone at Stepchange. Everyone was very helpful and friendly and never judged me or the situation I got myself into. It has taken me over ten years to pay off my debt but with your help and support it took away a lot of the stress. I would advise anyone who finds themselves in the same situation I was in to get in touch with Stepchange it will be the best decision you will make. The fear of the phone ringing and the endless letters will become a thing of… Read Full Review

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★★★★★

“I couldn't have done it without there help”

Written on: 04/09/2017 by uePayne61 (1 review written)

£76000 of dept with help and support and no pressure helping me every year with my budget to make it as easy as possible ,affordable it took me 17 years to pay though but I got there ,and what a relief.i can now save that money every month because it's become a habit,but it's mine now,thankyou step change for your support x… Read Full Review

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★☆☆☆☆

“your Managerial skills are vile your patronising”

Written on: 29/08/2017

Ask how much the Managing director of this so called charity is paid ? Takes 3 hours and the wait on the phone IS OUTLANDISH. Asked to speak to a Manager ,rudest jobsworth came on, each and every staff just place you on hold for twenty minutes if you complain they state it is threatening! tell people upfront this is awful invasive experience. Was forced to do this by Northumbria water or they would not help.Total number of hours dealing wiith these idiots is outrageous. STILL NOTN DONE AND… Read Full Review

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★★★★★

“I am free”

Written on: 02/08/2017 by JD57 (1 review written)

I had big debts, not sleeping , and did not know where to turn. I contacted Stepchange, they helped me set up a budget plan contacted my debters and gave me piece of mind. What I will say is be honest with yourself and with Stepchange stick to what you can afford if you have problems along the way they are only at the end of the phone. I am now debt free, it took a few years but I am now there but I would not have done it without Stepchange, thankyou so much… Read Full Review

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★☆☆☆☆

“Not helpful”

Written on: 28/07/2017 by Rasmussen405 (1 review written)

After being with Stepchange on a DMP since 2015, I found myself unfortunately made redundant in April this year. I contacted Stepchange to advise, then I eventually found a part time job in June this year and provided a budget showing my reduced payments. I have been making reduced payments which they have accepted, only for them to close my account today citing non payments for 3 months!!! When I eventually got through to them they were rude, aggressive and very unhelpful… Read Full Review

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★☆☆☆☆

“DO NOT USE STEPCHANGE ”

Written on: 05/07/2017 by Tonyn11 (1 review written)

Having got in to a bit of trouble paying off debts I decided to contact StepChange to help me out. In the beginning this seemed like the solution to all my problems and I couldn't wait to have no money related stress.. How wrong I was. From day one my creditors were harassing me for payments etc which I just ignored thinking that StepChange were dealing with this. I was keeping track of all payments being made on my behalf and this looked great.. Only to then check my accounts and see that… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 11/04/2017 by 332Green (1 review written)

After being harassed by my debtors and being a single mum to be, I turned to step change for help as this was getting me down and I had other health concerns and wantEd to sort everything before I had my baby. Anyway I sent off my documents and received them back went through them all of my debtors I had told them about was wrong it took 3x to ring and explain this. Anyway it went on longer and said I had 200 pound to spear each month to pay my debtors I didn't everyone knows how expensive a… Read Full Review

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★★★★★

“Huge weight GONE !”

Written on: 03/02/2017 by AudrinaChurch (1 review written)

I was very nervous but needn't have been, always professionally treated over the phone. Kind non judgemental people.More people need to.be made awAre what a great job you do ! More adverts ! I was nervous but more frightened. You certainly made this vulnerable lady feel safe and I could sleep again . Heartfelt thanks to one and all x. No bad experiences at all x Payments were easy and statements helped me to keep track… Read Full Review

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★★★★★

“free free free”

Written on: 30/12/2016 by kevinwork (2 reviews written)

I was 38,000 pound in debt as was at my wits end .no way out .I went into a dark place.but stepchange and cccs .helped me rebuild my future by helping to sort my debt people out with affordable plan that they was happy with and I could survive on.i liked that companies listen to stepchange as they no people are trying to pay but cant find my way correctly.im now seeing the light. thank you so much stepchange as you changed my life .anyone with money trouble shud go to this site and seek help… Read Full Review

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★☆☆☆☆

“What happens after the token payment ends”

Written on: 21/10/2016 by Antwan458 (1 review written)

Last year I contacted step change. I was advised to open a new bank account which I did, my debts which were only £700 were increased to over £2,000 to cover an existing overdraft. My debtors were harassing me by phone. Step change arranged a token payment of £1 to my debtors. This ended last month. I contacted step change just now and after 1 hour on the phone the gentleman told me they could not help and I was to contact my debtors myself to arrange payments to them. My outgoings have… Read Full Review

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★★★★★

“feeling good now ”

Written on: 07/10/2016 by murieddy (1 review written)

we would like to thank stepchange for there help and support that we received through our difficult time in dept now we are dept free and going to stay that way thankyou so much… Read Full Review

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★★★★★

“very helpfull”

Written on: 04/10/2016 by pippajet (1 review written)

this has been a big help for me… Read Full Review

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★★★★★

“Done It At Last!!!! Thanks to Step Change!”

Written on: 13/09/2016 by Weekswf97 (1 review written)

I always thought I would ever be given a Credit Card or that I would ever need one. When the family was young we had a man call who worked for a national company who dealt with loans. He became a family friend and looked after us for many years. He retired and so did I so we stopped using this service. I have a works pension but at the same time we had a caravan on the coast to look after plus we have always rented and our youngest son moved to a flat but was not working due to illness… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 09/09/2016 by EmilyWillis389 (1 review written)

I went with Stepchange to try and make my life easier but I've had nothing but problems and mistakes from them from start to finish. Very unhelpful… Read Full Review

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★★★★★

“Saved my life - I can sleep again!”

Written on: 07/09/2016 by laurensmith199127 (1 review written)

I cannot say how much I am grateful to stepchange. 3 years ago I called them, desperate, unable to make minimum payments - to the point i could not sleep. or pay my rent. I felt embarrassed and didn't know what to expert, but coming through the the UK call centre, I was greeted by a lovely lady who talked me through the whole situation and help me ge tmy DMP set up. Since then I have had full control of my monthly payments, the staff are only too happy to help, even when I had to add in extra… Read Full Review

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★★★★★

“You literally saved my sanity! Thank you so much!”

Written on: 05/09/2016 by Daltonxa88 (1 review written)

We had accumulated debt in the final few years of our working life. I knew we couldn't carry on this way and were unable to keep up repayments. I dreaded the post, or the phone ringing, and having to make excuses for non payment. My son suggested Step change, we could try it and see. It was really easy to set up,and straight away I felt easier about everything. I knew it would take time but we managed OK without too many problems. It took just over 9 years to clear everything but finally, last… Read Full Review

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★★★★★

“Hooray”

Written on: 03/09/2016 by Fearless123 (1 review written)

We felt so helpless with our debts after losing job. Then one phone call to you lifted a weight from us. No more sleepless nights. No more threatening letters. We have had a few hicupps along the way. But you have always help. Now we are debt free and life can start again. Thank you so much… Read Full Review

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★★★★★

“Lifesavers/changers”

Written on: 01/09/2016 by Jimgem81 (1 review written)

Wow! This is what it feels like to be debt free! You have changed our lives. It was so scary making that initial call. You know you're in trouble you admit that but you got yourself in you can get yourself out? - right? With the help of those at step change you can. I'm not saying it's been easy and at times you feel low, but then I imagine what kind of place is be in if it wasn't for these guys. Really easy to deal with, anything you're worrying about regarding your debts they listen and… Read Full Review

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★☆☆☆☆

“Worst company ever. Company has put me in further...”

Written on: 27/08/2016 by Yusuf210 (1 review written)

Worst company ever. Company has put me in further debt. I was on the phone a few weeks ago I heard swearing the operator told me it was the department manager who swears In Halifax. How bad, so the operators also swear. No one was bothered about my query. I was on hold for 20 minutes then when I got through I got cut off. I called back to hear laughing and swearing tut tut step change really helping people… Read Full Review

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