John Lewis Kitchens Reviews

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Latest Reviews

★☆☆☆☆

“Don't do it!!!”

Written on: 25/08/2020 by Wise175 (1 review written)

We started our journey in January 2019. It's now August 2020 and we are still waiting for JL to remedy a badly jointed worktop. Our experience has been woeful for a kitchen costing c.£25k. Having visited us many times since the kitchen was allegedly finished in May 2019, we are almost good friends with their 'trouble shooter' who was assigned to us to put the kitchen right. It was his view that our kitchen should have been ripped out and started again as the quality of the first fit was so… Read Full Review

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★☆☆☆☆

“£50 fee for awful service”

Written on: 24/01/2020 by candyfloss123 (2 reviews written)

Really disappointed with John Lewis. I wanted a kitchen and called three firms for quotes. All sent a fitter to my home. Only John Lewis charged £50 for this.other two firms did not charge a fee. I was told this would be deducted from the price if I accepted the quote. Other two companies booked me appointments to discuss kitchen design after measuring my kitchen. No contact from John Lewis. I called customer service. Told (by a return phone call to me) they would contact fitter. Still no… Read Full Review

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★☆☆☆☆

“JLP kitchens a disaster”

Written on: 02/11/2019 by Kingfi5her (1 review written)

What a shambles, don’t even consider going to JLP, their organisation, logistics and some of their fitting is appalling, you may end up getting a significant “goodwill” payment (there will be precious little of that around I can tell you) we got £1,000 off an £18,000 kitchen but it isn’t remotely worth the pain of dealing with them. If I’ll known how utterly incompetent they would be I wouldn’t have gone with them at any price. Wrong hob, oven, a replacement so badly damaged it… Read Full Review

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★★★★★

“Visions of Earth kitchens ”

Written on: 29/10/2019 by McClellancd233 (1 review written)

Visions Of Earth Kitchens are spot on ! I have to honestly say Visions of earth kitchens were great ! Very helpful even helped with my design that John Lewis messed up ! It wasn’t part of the deal But they still helped . Went to John Lewis kitchens and the customer service was terrible and the price was outrageous . Did some research online and found Visions of Earth kitchens , can’t complain about anything , price was good , delivery was on time ! Thanks … Read Full Review

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★★★★★

“Visions of Earth Kitchens versus John Lewis Kitchens ”

Written on: 21/10/2019 by Francalecca (1 review written)

The manufacturer of these kitchens are Mereway ! I was told that John Lewis just change the name of the range of the kitchen I did my research after receiving an outrageous amount for a kitchen from John Lewis ! The customer service was terrible and I was constantly having to chase them for my quote , which In the end became annoying , I went online and read reviews and came across visions of Earth kitchens based in congleton Cheshire , I spoke to the team there and they told me to send over… Read Full Review

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★☆☆☆☆

“Do your research ”

Written on: 14/10/2019 by Hernandezpn250 (1 review written)

I went to John Lewis for a design and quote for a Mereway Kitchen , they were so so rude it seemed as though they had no time for me yet when I was in the showroom there was nobody in . They quote was ridiculously high so I went home and did research and found Another showroom in Cheshire called Visions of Earth Kitchens they sell exactly the same kitchens (Mereway ) as John Lewis for a third of the price , they came to my house did a design and the quote was £2300 cheaper , that l cannot… Read Full Review

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★☆☆☆☆

“47 Weeks to Complete Installations”

Written on: 13/08/2019 by Ritchie296 (1 review written)

DO NOT USE FOR A FITTED KITCHEN! It took 47 weeks to supply and correctly install 69 weeks in total from paying the 20% deposit At least 13 deliveries 100s of emails and phone calls Dreadful… Read Full Review

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★★☆☆☆

“11 weeks & problems still not resolved”

Written on: 13/06/2019 by 1977Conley (1 review written)

John Lewis Kitchens Manchester. We had a new kitchen designed, planned & fitted by John Lewis in Cheadle & we have been very disappointed with the result. The kitchen furniture has been of varying quality & several items have had to be replaced. The contracted fitters were poor & we have had to have second fitters round to remediate mistakes & damage. Finally when I have tried to contact John Lewis kitchens I found it very difficult to speak to anyone, calls or emails were not returned & I… Read Full Review

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★☆☆☆☆

“NO NO NO UNIT FELL APART ON DELIVERY”

Written on: 23/05/2019 by NatalyaAtkinson (1 review written)

I recently ordered my kitchen from John Lewis...NEVER AGAIN.4 weeks i had to wait for a replacement. i got the run around, i even went in 3 times to ask about where they were ..totally discgusted the way i was treated… Read Full Review

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★☆☆☆☆

“Quit installation with jobs remaining incomplete. ”

Written on: 21/05/2019 by Zimmermanie1946 (1 review written)

There were numerous faults in John Lewis kitchen installation --- poor and rude communications, whoever is in charge in Didsbury does not listen to valid complaints, they do not clean up their detritus, parts of their components were faulty, there were delays in sending replacement parts, they left two doors unhung, there were delays in laying flooring, they ended their installation unfinished, they promised inspection on "completion" and this did not occur, there were numerous delays when… Read Full Review

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★★☆☆☆

“Still waiting for snagging”

Written on: 03/04/2019 by Johnsonoy75 (1 review written)

Design didnt work as cupboard doors interfered with pendant lights, both specified by designer. Central heating pipes not considered when selecting cupboards resulting in a persistent leak still occurring six months later so cupboard unusable. Didsbury never sort anything, individual staff charming but end result hellish. Random deliveries at odd times and often wrong components, fitter walked ffjob without telling jlewis, apparently retired. Another fitter came to finish but bits that came… Read Full Review

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★☆☆☆☆

“16 weeks without a kitchen thanks to John Lewis”

Written on: 12/02/2019 by DonC2000 (1 review written)

Great design and pre sales experience. Ordered from JL because of their reputation for customer service. How wrong I was. Appalling first fit by their subcontractors which resulted in 16 weeks without a usable kitchen. The customer service has been appalling with initial denial of the issues then random unannounced deliveries of replacement parts , missed appointments, etc. Our kitchen still isn’t finished and the compensation offer has been derisory. We’re in court… Read Full Review

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Gwar's Response to DonC2000's Review

Written on: 24/02/2019

Can I ask which JK branch this was?

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Budget333's Response to DonC2000's Review

Written on: 16/05/2019

this happend to my neighbour and there waiting for there money back. Its really disgusting. I went online and did my research and found a company that sold Mereway Kitchens, (manufactueres of John Lewis kitchens) I decded to go with them and they were amazing..same kitchen and alot cheaper. It all gets shipped from Birmingham anway all John lewis do is take the badge out of the drawers and add there own badge and with that they can chargge 1800 more!!

BY the way the company was visionsofearth you should check it out and def worth doing your reserach

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★☆☆☆☆

“very dissatisfied, called lots of times to proceed...”

Written on: 05/12/2018 by oeJenkins123 (1 review written)

very dissatisfied, called lots of times to proceed with my kitchen order but john Lewis didnt even call me back..i did some research and found visions of aerth kitchens online, the actually sell John Lewis kitchens actually the manufacturer is Mereway. i sent my design over to Visions of earth and within 3 days i received my like for like quote. aswell as saving £1150 on my kitchen , supply only, i ordered the kitchen from Visions of earth, they were great to deal with and everything came on… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 20/11/2018 by syddy (1 review written)

Terrible price and terrible customer service BUT there is a silver lining as i read the reviews on here, i also saw a company call Visions of Earth Kitchens that supplied John Lewis Kitchens, i did my research and went to Visions of Earth and got a quote they were were so much cheaper than john lewis and the customer service was great.i ended up buying a special buy Trend kitchen which i love.. Handless Cashmere, the savings were incredible , I had a supply only kitchen as i live down south. i… Read Full Review

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★☆☆☆☆

“John Lewis kitche ”

Written on: 25/10/2018 by Adysonq309 (1 review written)

Worst ever experience with John lewis kitchen installation.Random deliveries by courier companies made whenever its convenient to them. Nobody checks what parts are missing or incorrectly received. SUb contractors arrive and do the fitting without any supervision or commitment.NO ONE TAKES RESPONSIBILITY. Told to call Didsburyand… Read Full Review

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Eddyres's Comment

Written on: 03/04/2019

Exactly thesame paid in September and still waiting for leak to be fixed, two cupboards unusable and lighting won’t work as designed. Appalling, dont use

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★☆☆☆☆

“john lewis kitchens a no no”

Written on: 08/10/2018 by ifGilliam458 (1 review written)

i recently had a terrible experience aswell. spoke to someone 4 times at John Lewis to try and get a date for some one to come round to my house and do a design and quote. Should i really have to call that MUCH, WHEN I FINALLY GOT A DATE THE DAY OF APPOINTMENT someone called to cancel..really???? after that i gave up and went online to do some research..i found Mereway kitchens which is the manufactuer to John Lewis , i also found another shop called Visions of Earth kitchens who actually sell… Read Full Review

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★☆☆☆☆

“Dreadful exoerience from the team in Manchester”

Written on: 10/08/2018 by ClairWalton (1 review written)

I have had a dreadful experience from the team that are supposed to manage the process, including a very rude man who answered the phone. Absolutely no way would I recommend John Lewis to anyone. I am so utterly disappointed in the incompetence and lack of of care shown to me as a customer. The only good thing is the fitter contracted to fit the kitchen and the original planner who has tried to his best. I chose John Lewis because I wanted to pay someone to manage the project with fitters… Read Full Review

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★☆☆☆☆

“Utterly terrible experience”

Written on: 01/06/2018 by rickt42uk (1 review written)

I'm still waiting for my kitchen to be finished. The time it took to get an appointment with an inshore consultant, should have been a sign of things to come. During the experience, I've had to contend with: - No choice in when the kitchen was fitted - No choice in when the kitchen would be delivered - which was at a very nearly impossible time - No customer service whatsoever - try calling John Lewis customer support and asking about kitchens, most call operators don't even know they offer the… Read Full Review

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Jb123Zxcv's Response to rickt42uk's Review

Written on: 19/06/2018

Thank you for posting your review. I completely agree with everything you have said as I have had exactly the same experience.

I am still waiting for the installation of my kitchen from John Lewis to be completed. This is week seven of, what was billed by John Lewis and their fitter, a four day installation.

What is most upsetting is that I went to them on the basis of their good name and reputation for honestly and integrity. I feel that they have completely screwed me over, the icing on the cake being that I had to pay, in full, in advance so my only recourse is to take them to court.

I cannot recommend that anyone gets a John Lewis kitchen.

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Rickt42Uk's reply to Jb123Zxcv's Comment

Written on: 19/06/2018

I'm so sorry to hear that you've had the same experience as me. If you've not already spoken to someone at Core Home Services, I suggest you demand to do so. Sending an email to their managing director also seems to get some attention. I've compiled a massive spreadsheet of every single problem that has happened and have been promised that at the end of it, I will be getting compensation.

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Fdgkjdfgkjdsgfs's reply to Rickt42Uk's Comment

Written on: 26/06/2018

I have also experienced very similar issues with our kitchen and have again made slight progress by directly emailing their managing director. As far as I can gather the shift of the back office functions to Didsbury has caused problems. Out of desperation I have sent JL a GDPR subject access request this evening to try and gather some behind the scenes information as to what is or is not going on.

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★☆☆☆☆

“John Lewis Kitchens are a NO NO!!”

Written on: 23/05/2018 by Fitzpatrickna202 (1 review written)

STAY AWAY...... I recently got a quote We were quoted £26k from JL for a English Revival kitchen , my friend had pointed us in the direction of shopping around..To be honest i wasnot so into that because of JL reputation i mean after all (THERE NEVER KNOWINGLY UNDERSOLD) I spoke to the sales person at JL 3 or 4 times..i wanted to make sure that this was the kitchen for us before spending that amount of money..I was very polite and was asking the usual questions..After the 3 or 4th time of… Read Full Review

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★☆☆☆☆

“John Lewis Kitchens is a no no”

Written on: 25/04/2018 by Ellieg76 (1 review written)

extremely disappointed..went to our local John Lewis store not one sales representative could be bothered to come over to us, so we asked for help..they then left us sitting for 30 mins...they finally came back and said someone will call us..i was fuming i even wasted my time. my neighbour had a kitchen installed by visions of earth who deal directly with Mereway , i called them up it was a supply only i was interested in, i told them i wanted the carradale. within 4 weeks it was delivered. no… Read Full Review

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