John Lewis Kitchens Reviews

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Latest Reviews

★★☆☆☆

“11 weeks & problems still not resolved”

Written on: 13/06/2019 by 1977Conley (1 review written)

John Lewis Kitchens Manchester. We had a new kitchen designed, planned & fitted by John Lewis in Cheadle & we have been very disappointed with the result. The kitchen furniture has been of varying quality & several items have had to be replaced. The contracted fitters were poor & we have had to have second fitters round to remediate mistakes & damage. Finally when I have tried to contact John Lewis kitchens I found it very difficult to speak to anyone, calls or emails were not returned & I… Read Full Review

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★☆☆☆☆

“NO NO NO UNIT FELL APART ON DELIVERY”

Written on: 23/05/2019 by NatalyaAtkinson (1 review written)

I recently ordered my kitchen from John Lewis...NEVER AGAIN.4 weeks i had to wait for a replacement. i got the run around, i even went in 3 times to ask about where they were ..totally discgusted the way i was treated… Read Full Review

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★☆☆☆☆

“Quit installation with jobs remaining incomplete. ”

Written on: 21/05/2019 by Zimmermanie1946 (1 review written)

There were numerous faults in John Lewis kitchen installation --- poor and rude communications, whoever is in charge in Didsbury does not listen to valid complaints, they do not clean up their detritus, parts of their components were faulty, there were delays in sending replacement parts, they left two doors unhung, there were delays in laying flooring, they ended their installation unfinished, they promised inspection on "completion" and this did not occur, there were numerous delays when… Read Full Review

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★★☆☆☆

“Still waiting for snagging”

Written on: 03/04/2019 by Johnsonoy75 (1 review written)

Design didnt work as cupboard doors interfered with pendant lights, both specified by designer. Central heating pipes not considered when selecting cupboards resulting in a persistent leak still occurring six months later so cupboard unusable. Didsbury never sort anything, individual staff charming but end result hellish. Random deliveries at odd times and often wrong components, fitter walked ffjob without telling jlewis, apparently retired. Another fitter came to finish but bits that came… Read Full Review

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★☆☆☆☆

“16 weeks without a kitchen thanks to John Lewis”

Written on: 12/02/2019 by DonC2000 (1 review written)

Great design and pre sales experience. Ordered from JL because of their reputation for customer service. How wrong I was. Appalling first fit by their subcontractors which resulted in 16 weeks without a usable kitchen. The customer service has been appalling with initial denial of the issues then random unannounced deliveries of replacement parts , missed appointments, etc. Our kitchen still isn’t finished and the compensation offer has been derisory. We’re in court… Read Full Review

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Gwar's Response to DonC2000's Review

Written on: 24/02/2019

Can I ask which JK branch this was?

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Budget333's Response to DonC2000's Review

Written on: 16/05/2019

this happend to my neighbour and there waiting for there money back. Its really disgusting. I went online and did my research and found a company that sold Mereway Kitchens, (manufactueres of John Lewis kitchens) I decded to go with them and they were amazing..same kitchen and alot cheaper. It all gets shipped from Birmingham anway all John lewis do is take the badge out of the drawers and add there own badge and with that they can chargge 1800 more!!

BY the way the company was visionsofearth you should check it out and def worth doing your reserach

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★☆☆☆☆

“very dissatisfied, called lots of times to proceed...”

Written on: 05/12/2018 by oeJenkins123 (1 review written)

very dissatisfied, called lots of times to proceed with my kitchen order but john Lewis didnt even call me back..i did some research and found visions of aerth kitchens online, the actually sell John Lewis kitchens actually the manufacturer is Mereway. i sent my design over to Visions of earth and within 3 days i received my like for like quote. aswell as saving £1150 on my kitchen , supply only, i ordered the kitchen from Visions of earth, they were great to deal with and everything came on… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 20/11/2018 by syddy (1 review written)

Terrible price and terrible customer service BUT there is a silver lining as i read the reviews on here, i also saw a company call Visions of Earth Kitchens that supplied John Lewis Kitchens, i did my research and went to Visions of Earth and got a quote they were were so much cheaper than john lewis and the customer service was great.i ended up buying a special buy Trend kitchen which i love.. Handless Cashmere, the savings were incredible , I had a supply only kitchen as i live down south. i… Read Full Review

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★☆☆☆☆

“John Lewis kitche ”

Written on: 25/10/2018 by Adysonq309 (1 review written)

Worst ever experience with John lewis kitchen installation.Random deliveries by courier companies made whenever its convenient to them. Nobody checks what parts are missing or incorrectly received. SUb contractors arrive and do the fitting without any supervision or commitment.NO ONE TAKES RESPONSIBILITY. Told to call Didsburyand… Read Full Review

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Eddyres's Comment

Written on: 03/04/2019

Exactly thesame paid in September and still waiting for leak to be fixed, two cupboards unusable and lighting won’t work as designed. Appalling, dont use

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★☆☆☆☆

“john lewis kitchens a no no”

Written on: 08/10/2018 by ifGilliam458 (1 review written)

i recently had a terrible experience aswell. spoke to someone 4 times at John Lewis to try and get a date for some one to come round to my house and do a design and quote. Should i really have to call that MUCH, WHEN I FINALLY GOT A DATE THE DAY OF APPOINTMENT someone called to cancel..really???? after that i gave up and went online to do some research..i found Mereway kitchens which is the manufactuer to John Lewis , i also found another shop called Visions of Earth kitchens who actually sell… Read Full Review

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★☆☆☆☆

“Dreadful exoerience from the team in Manchester”

Written on: 10/08/2018 by ClairWalton (1 review written)

I have had a dreadful experience from the team that are supposed to manage the process, including a very rude man who answered the phone. Absolutely no way would I recommend John Lewis to anyone. I am so utterly disappointed in the incompetence and lack of of care shown to me as a customer. The only good thing is the fitter contracted to fit the kitchen and the original planner who has tried to his best. I chose John Lewis because I wanted to pay someone to manage the project with fitters… Read Full Review

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★☆☆☆☆

“Utterly terrible experience”

Written on: 01/06/2018 by rickt42uk (1 review written)

I'm still waiting for my kitchen to be finished. The time it took to get an appointment with an inshore consultant, should have been a sign of things to come. During the experience, I've had to contend with: - No choice in when the kitchen was fitted - No choice in when the kitchen would be delivered - which was at a very nearly impossible time - No customer service whatsoever - try calling John Lewis customer support and asking about kitchens, most call operators don't even know they offer the… Read Full Review

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Jb123Zxcv's Response to rickt42uk's Review

Written on: 19/06/2018

Thank you for posting your review. I completely agree with everything you have said as I have had exactly the same experience.

I am still waiting for the installation of my kitchen from John Lewis to be completed. This is week seven of, what was billed by John Lewis and their fitter, a four day installation.

What is most upsetting is that I went to them on the basis of their good name and reputation for honestly and integrity. I feel that they have completely screwed me over, the icing on the cake being that I had to pay, in full, in advance so my only recourse is to take them to court.

I cannot recommend that anyone gets a John Lewis kitchen.

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Rickt42Uk's reply to Jb123Zxcv's Comment

Written on: 19/06/2018

I'm so sorry to hear that you've had the same experience as me. If you've not already spoken to someone at Core Home Services, I suggest you demand to do so. Sending an email to their managing director also seems to get some attention. I've compiled a massive spreadsheet of every single problem that has happened and have been promised that at the end of it, I will be getting compensation.

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Fdgkjdfgkjdsgfs's reply to Rickt42Uk's Comment

Written on: 26/06/2018

I have also experienced very similar issues with our kitchen and have again made slight progress by directly emailing their managing director. As far as I can gather the shift of the back office functions to Didsbury has caused problems. Out of desperation I have sent JL a GDPR subject access request this evening to try and gather some behind the scenes information as to what is or is not going on.

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★☆☆☆☆

“John Lewis Kitchens are a NO NO!!”

Written on: 23/05/2018 by Fitzpatrickna202 (1 review written)

STAY AWAY...... I recently got a quote We were quoted £26k from JL for a English Revival kitchen , my friend had pointed us in the direction of shopping around..To be honest i wasnot so into that because of JL reputation i mean after all (THERE NEVER KNOWINGLY UNDERSOLD) I spoke to the sales person at JL 3 or 4 times..i wanted to make sure that this was the kitchen for us before spending that amount of money..I was very polite and was asking the usual questions..After the 3 or 4th time of… Read Full Review

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★☆☆☆☆

“John Lewis Kitchens is a no no”

Written on: 25/04/2018 by Ellieg76 (1 review written)

extremely disappointed..went to our local John Lewis store not one sales representative could be bothered to come over to us, so we asked for help..they then left us sitting for 30 mins...they finally came back and said someone will call us..i was fuming i even wasted my time. my neighbour had a kitchen installed by visions of earth who deal directly with Mereway , i called them up it was a supply only i was interested in, i told them i wanted the carradale. within 4 weeks it was delivered. no… Read Full Review

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★★★★★

“Great service throughout ”

Written on: 04/03/2018 by Emanuel141 (1 review written)

We have just had a new kitchen fitted by John Lewis. From the very first meeting with our designer through the fitting of the units we felt we were being treated as valued customers. The designer did a great job of our unusually shaped kitchen coming up with ideas we would never have thought of to maximise space and storage. She was always available to answer any questions we had and was very patient with me changing my mind several times about colours,style,worktops,handles in fact almost… Read Full Review

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★☆☆☆☆

“Keep away from John Lewis fitted kitchens!”

Written on: 26/02/2018

We had a kitchen fitted by John Lewis Bluewater, very expensive but we went for it for JL’s reputation and customer service. We had no end of problems during the installation, the finishing bits took weeks with the fitter coming one day a week in the last month and he left the floor tiling unfinished. Since then we’ve had teething problems and the after sales service is absolutely ridiculous. Keep chasing and chasing and no one even comes back to you. The excuse given is there’s been a… Read Full Review

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★☆☆☆☆

“John Lewis versus Visions Of Earth Kitchens”

Written on: 14/02/2018 by Gomez291 (1 review written)

I agree with the previous reviews of john Lewis Kitchens. I got a quote from John Lewis in November it was outrageous!! But i knew i was getting good service.. 5 times i tried calling the sales person and not once did they return the call to me, i even went into the store and still no help!! Disgraceful, being so frustrated i did some research online and found Visions of Earth kitchens in Congleton. Even know i lived down south i was impressed about all the reviews. I ended up getting a quote… Read Full Review

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★★★☆☆

“Could be better!”

Written on: 07/12/2017 by pxChoate239 (1 review written)

We can relate to some of the comments already made - we too were told (less than enthusiastically) that they would need to check if we were within the postcode area for the Southampton branch. Although we did not feel that this was the best start to our John Lewis experience we decided to go ahead and purchase our kitchen from JL. Along the way we found the customer service we received to be good, bad and indifferent - we expected better. We also felt that the fitter did not behave in the… Read Full Review

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★☆☆☆☆

“Waste of Time!”

Written on: 08/11/2017 by RichardMB26 (1 review written)

Have recently had localised flooding in my garden which after inspection was attributable to the kitchen waste been connected to the rain water soak away. Contacted John Lewis Milton Keynes who fitted the kitchen a number of years ago and they argued that they would have connected to existing services. Given that the kitchen sink had moved location and the old foul drain was capped then I am unsure how this arguement stacks up. By their own admission they do not check what they connect to which… Read Full Review

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★★★★☆

“Excellent service from John Lewis”

Written on: 23/08/2017 by Westae62 (1 review written)

Please don't believe the reviews on this site about John Lewis kitchens as I firmly believe they are written by competitors who want your business. We've just had a John Lewis kitchen fitted and from start to finish it could not have gone better. From the designer to the fitter it could not have gone more smoothly and we're delighted with the service - which is partly why we went with John Lewis in the first place. Granted you pay more but you get what you pay for in life. As I say, best ignore… Read Full Review

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Amberwood69's Comment

Written on: 10/12/2017

Hi I worked with one of JL fitters, JL designers get quite a lot of things wrong which means the fitters do have to pull them out of the SH and a lot of JL fitters are SH because they pay them next to nothing for the fits hence why I do not work for that fitter anymore because he said he couldn't pay me all the money that he owed me for the two kitchen I helped him with, he said to me, because JL didn't pay him enough.

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Carmenchinnery's Comment

Written on: 19/03/2018

I am looking to fit a kitchen in London N20 and would welcome recommendations for a good and reasonable priced fitter.

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Clairwalton's Comment

Written on: 10/08/2018

Not my experience . I am a customer and have had dreadful service from the team in Manchester .

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★☆☆☆☆

“'Don't judge a book.......'”

Written on: 11/07/2017 by McDowell22 (1 review written)

Just been in to look and told 'it's quite expensive' also that we are not in region for fitting. Not according to website. Seemed a bit judgemental. Maybe go in a suit and tie next time. Spent several times the cost of this on a kitchen a couple of years ago. Oh well, I guess they don't want our custom… Read Full Review

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