Wickes Kitchens Reviews

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Wickes Kitchens

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Latest Reviews

★☆☆☆☆

“Why the Delay!!!!!!”

Written on: 21/04/2018 by Subanak (1 review written)

We ordered our kitchen 20 January delivery was 22 March. Despite the fact that the fitters have been very good and helpful there was a problem with the worktop. The sink had changed between order and fitting and so the worktop didn't match the sink. I understand that there was no way to fit the worktop when they came two weeks ago and so there had to be a delay. However as we couldn't have a sink I hoped that we would get some priority for the delivery and finishing of the kitchen. Despite the… Read Full Review

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★☆☆☆☆

“shocking fitters”

Written on: 03/04/2018 by mexico16 (1 review written)

I left these fitters for a week to get on with a total kitchen refit. they did well for 3 days then doors where damaged and wrong sized doors sent . rubbish was left under the draws and never swept by the work men I know this because I went to turn the stop tap of and found all the mess under the draws. wicks gave me a £60 cheque for all the trouble we had which was nice. now for the real problem that has not been solved which is a dint on a cupboard door and after 5 weeks of waiting to get… Read Full Review

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★★★☆☆

“good kitchen, bad service.”

Written on: 03/04/2018 by billbo74 (1 review written)

if i were to rate the actual kitchen we bought, I'd rate it 4 stars. The service from Wickes would be 2, so thats why I gave the overall rating a 3. I'd like to warn people who're considering using the Wickes ''kitchen expert design'' staff, a majority of these people aren't experts at all, they're sales staff, trying to make customers pay as much as possible. In my experience they know very little about the products they sell. We asked for a hood with washable filters and we never realised the… Read Full Review

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★★☆☆☆

“Unexpected Flatpack Kitchen”

Written on: 31/03/2018

With a choice of suppliers including B&Q, Homebase, Ikea and others offering cheaper flatpack alternatives to factory assembled cabinets at higher prices we made the false assumption that the higher priced Wickes Kitchens with their lifetime guarantee were preassembled. BUT they are all flatpack so should have bought the cheaper Howdens ready built cabinets! In fairness the service received from our local Wickes was helpful and efficient; shame no mention made of self assembly… Read Full Review

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Billbo74's Comment

Written on: 03/04/2018

i imagine by your experience you are a young adult. Surely must of us know Wickes kitchens are flat pack

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★☆☆☆☆

“Terrible kitchen, fitting and customer care”

Written on: 26/03/2018 by Darthie (1 review written)

All they had to do was fit the kitchen we had taken old kitchen out. Two weeks they said eleven weeks later the kitchen was in. Four handles falling off, rough Sawn wood on display so now expanded due to water, wonky units, Boeing shelved, badly cut skirting so warped, over door hits unit by the side, doors have big gaps, units not level, wobbly unit, damaged unit where they put the corner shelving unit in wrong unit but left it. Thus had been going on since October 2016. Units are substandard… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 15/03/2018 by Neilspare (1 review written)

What a complete joke Wickes are, my son and his wife ordered a kitchen in early Ferbruary, and delivery was arranged for March 2nd. On that basis my son booked a professional kitchen installer to start work on Monday 12th March. On the morning of March 2nd the lorry turned up at 7am but believe it or not my son's kitchen was not on the lorry, just the paperwork! Following numerous telephone calls delivery was rescheduled for Wednesday March 7th, but a telephone call from someone at Wickes then… Read Full Review

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★☆☆☆☆

“avoid a wickes kitchen like the plague”

Written on: 14/03/2018 by 340McKenzie (1 review written)

we had our kitchen fitted by wickes and within 4 months the cupboard doors began to warp badly and started to look a right mess, a call was made to their customer service to report the problem and the immediate response we got back was defensive, it was due to humidity or water ingress, which was news to us as we have never had a problem with humidity or warped kitchen doors with any of our two previous kitchen installations, after some discussion we were asked to send photo's so they would… Read Full Review

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★★☆☆☆

“Midi units”

Written on: 26/02/2018 by ktFernandez318 (1 review written)

We are doing a barn conversion at the moment. In October we purchased a kitchen as it was in their regular sale and seemed a bargain. Due to restricted height in the kitchen area we had sort a company that offered midi height oven and larder units, wickes boasted it was in their catalogue and was no problem.on Sunday we started to build the units that we had been storing for 4 months.....it then became apparent we had been sent full height units! A call to Wickes kitchen department was… Read Full Review

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★★☆☆☆

“Worst Decision Ever.”

Written on: 27/01/2018 by tsSoto1976 (1 review written)

Wickes state that “Our approved installers are experts at bringing dream kitchens to life and will take care of all the details. So all you need to do is sit back, relax and watch everything take shape”. Our experience (Wickes Southampton Extra) was the total opposite with an estimated two to three week installation taking three months to complete. This despite paying for their personal end to end service and having their ‘best fitters’. So much was wrong and I will never recommend… Read Full Review

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★☆☆☆☆

“Terrible quality and customer service”

Written on: 27/01/2018 by AyeshaU (1 review written)

We had a kitchen fitted by Wickes 18 months ago and 4 months ago the cupboards fell off from the wall. It took a month before anyone came to asess the damage after several calls and only after I posted photos on twitter. When they came they offered no apology and showed no concern. Now they are claiming that someone else fitted the lights on our cabinets and they are not responsible. This is after I asked the kitchen fitter if he could do it and he agreed and I handed the lights to him myself… Read Full Review

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★★★★★

“Fantastic from start to finish”

Written on: 06/01/2018 by Samb25 (1 review written)

I have nothing but praise for Wickes. Having recently built an extension for a new kitchen, we went to Wickes in Ipswich having previously trawled other suppliers. Wren were pushy and had heard too many horror stories but was recommended Wickes by a friend. Wickes have a great showroom and lots of choice, we loved the Tiverton Bone. Excellent with advice and planning. We went over the allotted appointment but this was no problem, we were delighted with his suggestions and there was no pressure… Read Full Review

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★★☆☆☆

“What you see is not necessarily what you get - beware!!!”

Written on: 21/11/2017

It's been over three months since our kitchen installation started and we still haven't had our window blinds (taken off by the installers!) refitted. We have had a terrible experience and we actually went to Wickes, in the first place, because we wanted our new kitchen installation to be less stressful. We can list a cascade of mishaps but these were mainly due to human error and we have accommodated these eg. outlet extractor not reflected in design thereby causing delays, delay + wrong… Read Full Review

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★★★☆☆

“Beware ready fit kitchens”

Written on: 25/10/2017 by Andy1148 (1 review written)

I bought the kitchen units from the ready to fit range and fitted the kitchen myself. I am very experienced and fitted many kitchens over the years. I would comment that the finish on the doors are of good quality but rhe 15mm thick carcasses are OK but if you want a perfect unit with all faces flush you are not gonna get it with this kitchen. The thing though which annoyed me so be aware is that you only have 30days to respond if you find fault with anything after opening the packs. In my case… Read Full Review

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★☆☆☆☆

“Dreadful service from the kitchen designers”

Written on: 22/10/2017 by Fatbloke11 (72 reviews written)

I booked an appointment to have a new kitchen designed- I filled in an online request, then I had a call and I was asked lots of questions as to what I was after etc etc. Once this was done I was given an appointment. I then had a call on a Sunday afternoon from the designer telling that firstly because I was having building works there may be an issue and was I having structural walls moved (not sure what this has to do with anything) no I confirmed, then I was told that because I didn't want… Read Full Review

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★☆☆☆☆

“NIGHTMARE”

Written on: 16/10/2017 by siTodd46 (1 review written)

If you don't want sleepless nights just don't buy a Wickes Kitchen. Our kitchen arrived all flat packed and in cardboard boxes. Turned out it was not only the wrong colour but two different kitchens and had to wait two weeks before they could come back and collect it so over 200 boxes sat in our garage. Went to Howdens and got same style and colour but such better quality AND turned out to be quite a lot cheaper. I would advise everyone don't just don't do Wickes… Read Full Review

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★☆☆☆☆

“worst workmanship ever”

Written on: 04/10/2017 by Poppy1940 (1 review written)

Its hard to know where to begin, first day kitchen flooded, the tiles they did had to come off the walls then had to be re-plastered and re-tiled, my lights under the cupboards keep flashing on and off, it took twice as long to install as they kept leaving the job to do other work and three years later im still having problems. today I had a new washing machine delivered but was unable to have it plumb in because when the old washing machine was taken out they had connected extensions to all… Read Full Review

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★★☆☆☆

“Don't bother with Wickes Kitchens (Longwell Green....”

Written on: 14/09/2017 by beClayton500 (1 review written)

Just don't!! Our kithcen was started on the 4th May, its now 14 September and due Wickes c - - kups its still not finished (awainting painting) Most ofthe trades that worked on our kitchen were fine, However the 'main contractor' caused us nothing but problems. Anyhow we agreed with Wickes that they would pay us some compensation which was agreed over the phone. The cheque turned up today and it is not the even close to the amout agreed. It's like pulling bloody teeth try to work with these… Read Full Review

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★☆☆☆☆

“No more Wickes”

Written on: 05/09/2017 by Jintray (4 reviews written)

Today I had the worst experince in any shop ever, in Wickes. The staff were unhelpful and reluctant but also resentful and even aggressive. I am finished with Wickes… Read Full Review

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★☆☆☆☆

“wicks Kitchens Installation”

Written on: 31/08/2017 by Onestops (1 review written)

I had bitter experience with wicks kitchen installations .Very Poor service Kitchen units are put at different heights, refused to remove them finally caved in after reporting Furniture Ombudsman. Kitchen fitter is below average.We paid 2200 for kitchen fitting installation still they want to charge for plumbing and electrical connection to ovens and Gas connection as they call them specialist services.It is day light robbery. Kitchen units should purchase from them and independent fitter to… Read Full Review

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★☆☆☆☆

“Wish I hadn't Bothered: Nightmare ”

Written on: 24/08/2017 by usAguirre160 (1 review written)

Firstly sales patter very good. Ordered kitchen and they delivered it but lorry drove over my lawn and my neighbours lawn causing significant damage. Driver never stopped and drove off. Wickes Kitchen fitters were left to fit kitchen as my wife and I were working. Treated our Kitchen like a building site toilet had to be cleaned twice as they obviously missed the pan. They were sawing wood in the house which was covered in dust. They dragged our wine fridge across the floor damaging our… Read Full Review

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