Howdens Kitchens Reviews - www.howdens.com

★★★★☆
3.7 / 5
68% of users recommend this
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Latest Reviews

★★★★☆

“helpful staff and good quality products”

Written on: 18/05/2018 by carolbainbridge (1 review written)

Very comprehensive service. The person I dealt with was very helpful and patient. Will be able to say more when kitchen has arrived… Read Full Review

By Howdensjoinery

Written on: 21/05/2018

Good morning and thanks very much for leaving this positive review. That is really good to hear! Take care and enjoy your week.

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★★★★★

“New Kitchen”

Written on: 13/05/2018 by Hards59 (1 review written)

Kitchen ordered at Whiffler Road Branch in Norwich. Excellent service from start to finish. A few small changes on plans by carpenter and items were changed and swapped without a problem. Items were always in stock. Good quality kitchen and plenty of choice. Not a flat pack in sight Would definitely recommend… Read Full Review

By Howdensjoinery

Written on: 14/05/2018

Good morning, thanks very much for leaving this positive review. I'm really pleased to hear this! Take care and enjoy your new kitchen.

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★★★★★

“Howdens Chelmer Branch”

Written on: 30/04/2018 by OlivePeck (1 review written)

Great Service, I couldnt fault their efforts in dealing with mine and my customers orders, would highly reccommend them to anyone wanting a new kitchen. Reliable, affordable, and all the staff are very friendly and polite, all they aim to do is to please me, which they do very well. I liked how quickly they got my kitchen to me and even the delivery driver helped me take it into a 1st floor flat, which i was very impressed with as they state they are only a kerb side service… Read Full Review

By Howdensjoinery

Written on: 01/05/2018

Good afternoon, thanks for leaving this review. That is excellent news! I have now passed your comments over to our Chelmer depot and I'm sure they'll be pleased. Take care and have a lovely week.

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★☆☆☆☆

“Joke ”

Written on: 30/04/2018 by Mrs_Saddened (1 review written)

Well we're do I start long story short waited over 2 weeks for a price £7100.00 been lied to, I let it go advised them was slightly more than another quote, they said they would review the price and contact me the next day (2,weeks ago) I have emailed them twice haha no reply they have sagged off Wrens when I said getting a quote off them (I find that very unprofessional) Obviously don't want my custom… Read Full Review

By Howdensjoinery

Written on: 01/05/2018

Good afternoon. I am sorry to hear that you’ve been disappointed by your experience at Howdens. Could you please email us with the location of the depot you’ve been in touch with so that we can investigate your complaint directly? You can do this via our Review Centre home page which says "Contact via email" underneath the "Howdens Kitchens Reviews" link. Many thanks.

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★★★★☆

“Howdens at Sudbury”

Written on: 30/04/2018 by Leab500 (1 review written)

Great service and help in planning my new kitchen, nothing was too much trouble for the staff at this branch, they were very helpful and had great product knowledge. The only thing that let them down was a missing door. As i had paid for delivery, i did expect them to deliver a new door to my address, but as they did not have a van in my area, my plumber had to pick it up for me so he could finish the kithen… Read Full Review

By Howdensjoinery

Written on: 01/05/2018

Good afternoon, thanks for leaving this review. That is really good to hear! I have now passed your comments over to our Sudbury depot and I'm sure they'll be pleased. Take care and have a lovely week.

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★☆☆☆☆

“Howdens now open Sunday ”

Written on: 24/04/2018 by Wood62 (1 review written)

just drove past the Batley depot and looked like it was open for trade is this new thing throughout the company I haven’t had any messages saying that they were now trading on a Sunday , bet staff will be happy… Read Full Review

By Howdensjoinery

Written on: 24/04/2018

Good morning, I have just spoken to the Batley manager who let me know that the depot was preparing for a stock take on Sunday which is why it appeared open. Could you please send me a message via the "Email us" page on this site with your contact details so the depot manager can give you a call? Many thanks.

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Popladdy's Comment

Written on: 24/04/2018

ILL INFORMED REVIEW

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★☆☆☆☆

“No customer service and poor quality product”

Written on: 19/04/2018 by lchurros (1 review written)

I bought a kitchen 1 year ago from Howdens Cambridge on Coldhams lane and used an experienced fitter to build it. One corner filler was missing and the fitter said that he needed it. My wife went to the store but Howdens insisted that nothing was missing. The fitter carried the work without the corner filler and now the doors do not open properly. Howdens refused to take responsibility and show no care for customer satisfaction saying that we should insisted more even if we are not the kitchen… Read Full Review

By Howdensjoinery

Written on: 20/04/2018

Good morning. Thank you for your feedback. Please rest assured that we have shared your comments with the depot in question and will be in touch shortly to help further.

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★★★★★

“Howdens excellent staff”

Written on: 19/04/2018 by Scott324 (1 review written)

Staff member had very good knowledge of kitchens and explained all options to us. Gave us the confidence to continue the project using Howdens. We will be going ahead. … Read Full Review

By Howdensjoinery

Written on: 19/04/2018

Thank you for leaving this review, that is really great news! Take care and have a lovely day.

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★★★★★

“Howdens Kitchens Whiffler Road Norwich”

Written on: 17/04/2018 by wildsfarmhouse (1 review written)

No hesitation in recommending Howdens Kitchens at Whiffler Road Norwich. we are doing up an old property and needed to fit a new kitchen/utility room. The person I dealt with from Howdens visited the property where she gave us a lot of inspiration. From start to finish, nothing was too much trouble, even when only 3 days before the kitchen was due to be delivered, we decided to put a new boiler in a different part of the utility room. This meant the layout would have to change. The person I… Read Full Review

By Howdensjoinery

Written on: 18/04/2018

Good mornign, thank you for getting in touch and leaving this review. That is really good news! I have now passed your kind words over to our Norwich depot and I'm sure it'll brighten their day. Take care and enjoy your kitchen.

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★★★★★

“Howdens Have Bowled Me Over!”

Written on: 17/04/2018 by KentDani (3 reviews written)

I was advised by my builder to consider Howdens as I had initially chosen to go elsewhere. I reluctantly went for a design appointment and was sold on Howdens that morning (the kitchen was installed last week!) thanks to the team at Sevenoaks. I cannot recommend the Sevenoaks branch highly enough. From my initial consultation with two staff members, who talked me through all my options and gave me great design suggestions with their focus, creativity and energy, to the end result, I have had… Read Full Review

By Howdensjoinery

Written on: 18/04/2018

Good morning & thank you for getting in touch and leaving this review. That is really good news! I have now passed your kind words over to our Sevenoaks depot and I'm sure it'll brighten their day. Take care and enjoy your kitchen.

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★★★★☆

“Good service so far would recommend anyone to come and...”

Written on: 12/04/2018 by Sudaco (1 review written)

Good service so far would recommend anyone to come and see your staff for good advice… Read Full Review

By Howdensjoinery

Written on: 13/04/2018

Good morning, thank you for leaving this review. That is really good news! Take care and have a lovely weekend.

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★★★★★

“Fantastic Service !”

Written on: 09/04/2018 by FlightyLady (1 review written)

I have used Howdens design service twice before and this time actually looked forward to the experience; the team are brilliant and great at sorting the best use of space, alternatives to save money and all with a smile. As I have had Howdens kitchens before I know that the quality is superb and the service on delivery is excellent. Because they hold stock there is never an issue waiting on items Would recommend Howdens to anyone & everyone who wants a good quality kitchen. … Read Full Review

By Howdensjoinery

Written on: 09/04/2018

Good afternoon, thank you forgetting in touch. That is really good to hear! Take care and enjoy your week!

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★★★★★

“Howdens Lancaster Branch”

Written on: 28/03/2018

The staff at Howdens Lancaster Branch are absolutely brilliant. Went in on Saturday with my little boy to price a kitchen. Whilst I was discussing the kitchen with the two men I dealt with  the ladies and the young gentleman in the back kept my little boy occupied and let him draw pictures on paper etc. They are very approachable, patient and very customer focused. Will go above and beyond to help you. The Lancaster Branch are an absolute assest to Howdens the company. Thank you to the staff… Read Full Review

By Howdensjoinery

Written on: 05/04/2018

Good morning & thank you for getting in touch. That is really good to hear! I have now passed your review over to our Lancaster depot. Enjoy the rest of your day.

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★★★★★

“Howdens Whiffler Rd, Norwich”

Written on: 25/03/2018 by Simoan67 (1 review written)

A little over a year after fitting our kitchen from Howdens we are still delighted with it. The help and suggestions we received from the design team during the ordering process has proved invaluable as having lived in and enjoyed our kitchen for a while we don’t feel we are missing anything. Everything was delivered on the arranged day with the branch calling ahead when the lorry was dispatched. During the fitting we changed the way our island was going to be arranged but getting the… Read Full Review

By Howdensjoinery

Written on: 05/04/2018

Good afternoon & thank you for getting in touch. That is really good to hear! I have now passed your review over to our Norwich depot. Enjoy the rest of your day.

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★★★★★

“Well looked after”

Written on: 20/03/2018 by 226McMillan (1 review written)

Needed kitchen sorted for customer they came up trumps for me ,well looked after thanks howdens… Read Full Review

By Howdensjoinery

Written on: 05/04/2018

Good morning & thank you for getting in touch. That is really good to hear! Enjoy the rest of your day.

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★★★★★

“Redesign of Kitchen”

Written on: 17/03/2018

Having moved in 15 years ago and always planning A new kitchen which we knew would be expensive we finally did it thanks to Howdens We had some quotes but way to expensive then we were recommended Howdens Sudbury.  The Manager came out to design the kitchen with me,she was very thorough and listened to my needs, she had Some very good ideas which we went with. After her visit to the house and taking all the measurements we visited the showroom 5days later where we were shown all the types of… Read Full Review

By Howdensjoinery

Written on: 05/04/2018

Good morning & thank you for getting in touch. That is really good to hear! I have now passed your review over to our Sudbury depot. Enjoy the rest of your day.

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★☆☆☆☆

“Zero stars for admin”

Written on: 17/03/2018 by Isaim175 (1 review written)

If there was the option of zero stars, then I would have chosen that. Whilst the products are fine, the administration is inadequate. Invoices are dispatched with goods, which, when you are running a business with a number of operatives leads to paperwork being lost. Upon requesting a statement, as it never arrives in a timely manner for month end, we then discover we require copy invoices are required. If you email your local depot three times, then you may get a copy invoice only if you… Read Full Review

By Howdensjoinery

Written on: 05/04/2018

Good afternoon. Thank you for sharing your experience with us. Could you please email us with the location of the depot you’ve been in touch with so that we can investigate your complaint directly and provide further help? You can find our email address on our Review centre homepage.

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★★★★★

“Honest service”

Written on: 16/03/2018 by ylSloan430 (1 review written)

I visited the brunswick store in Liverpool. I had a bad experience with another kitchen retailer. The man in the store, was very helpful and really tried to get us the best kitchen for our needs. He give us a honest service, something which i appreciate after my previous experience after the other retailer… Read Full Review

By Howdensjoinery

Written on: 16/03/2018

Good afternoon. Thank you for getting in touch and leaving this review. That is really good to hear :) Take care and enjoy your weekend!

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★★★★★

“New Kitchen from Howdens”

Written on: 12/03/2018

We would definitely recommend the Aberystwyth Howdends branch to our friends and family. From start to finish, nothing was too much trouble. And the Kitchen consultant was very helpful and patient, whilst we were planning and choosing our new Kitchen. Thank you very much… Read Full Review

By Howdensjoinery

Written on: 14/03/2018

Good morning. Thank you for getting in touch and leaving this review. That is really great to hear! I have now passed your kind words to our Aberystwyth depot and I'm sure it'll brighten their day. Take care and enjoy your day!

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★★★★☆

“Checking new kitchen plans ”

Written on: 12/03/2018 by 1959Burgess (1 review written)

Arrived on time, having rung to make sure that I was at home. Showed samples of door fronts, work tops and flooring . Checked fitters measurements and left, having made sure that I was happy with all the plans… Read Full Review

By Howdensjoinery

Written on: 12/03/2018

Hi there, thanks for getting in touch. That is excellent news! Take care and have a lovely week!

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