Howdens Kitchens Reviews - www.howdens.com

★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Pathetic customer service”

Written on: 08/11/2017 by Kitchenjon. (1 review written)

No change since they where the infamous MFI. The manager thinks he has the right to be wrong and not be answerable to anyone. The customer device is good till you have a question, then that’s where they fail. Don’t buy from them. Once they have made the sale they don’t care. AVOID. AVOID AVOID !! … Read Full Review

By Howdensjoinery

Written on: 10/11/2017

Good afternoon, thank you for leaving this review. I'm very sorry to hear this - can you please email me with a little more information, such as the depot you've been in touch with? I'll look forward to your reply. Harriet

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★★★★☆

“Howdens Hinckley”

Written on: 07/10/2017 by Alonzof323 (1 review written)

Placed the order for our Fairford slate grey kitchen which has been designed exactly how we wanted it, if not better than we could have thought. We originally had a quote from Wickes but this was matched and even beaten in the end which was brilliant. Can't wait to see the finished result, thanks to the kitchen team at Hinckley (not allowed to name names but one lady in particular who dealt with our order). Even trying to source our internal doors now as we know the quality and service is good… Read Full Review

By Howdensjoinery

Written on: 11/10/2017

Thanks so much for getting in touch. That's really great to hear! I've now passed your lovely review onto our Hinckley depot, and I'm sure it'll make their day. Enjoy! harriet

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★★★★★

“Great Product and Great Service”

Written on: 02/10/2017 by plutochris (1 review written)

Very happy with the service I have received at Witham, Essex store… Read Full Review

By Howdensjoinery

Written on: 10/10/2017

Thanks so much for getting in touch. That's really great to hear :) We've now passed it onto our Withham depot.

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★☆☆☆☆

“Worst customer services I have ever received”

Written on: 14/09/2017 by Gregwire (1 review written)

I have purchased a kitchen and flooring from Howdens Warrington Westbrook branch at first they were fine, someone come round and measured the kitchen and said they would do a computer plan of the kitchen and email us a copy of the estimate and plan once we were happy with it which we were. The problems come once the kitchen was delivered. The delivery drives where rude to my partner my children and some of the electrician I had work on my house at the time of delivery. The delivery drive put… Read Full Review

By Howdensjoinery

Written on: 02/10/2017

Hi, We forwarded this to the depot and I believe they have now been in touch with you. If we can be of any further assistance please do contact us via the email link at the top of our home page here on Review Centre.

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★★★★☆

“Lovely Kitchen”

Written on: 30/08/2017 by KW56 (1 review written)

We were advised by our builder to go the Hemel Hempstead branch to speak to a certain designer who worked there. He came over to view our awkward sized and angled kitchen and managed to transform it with his design. We have more kitchen units than ever before, but it somehow looks more spacious. There were a few issues with the work sufaces supplied, but they were quickly replaced as were the drawers which didn't match to start with. Overall though we are very happy with the design and… Read Full Review

By Howdensjoinery

Written on: 05/09/2017

Thank you for your review. That is good to hear. I have passed your comments on to the Hemel Hempstead depot. Enjoy your kitchen.

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★☆☆☆☆

“Beware of Howdens and in particular Edinburgh Pencuik...”

Written on: 30/08/2017 by prajesh (1 review written)

We encountered multiple issues and customer service is awful. 1. While ordering kitchen they showed us different units and we choose our liking units. As we got quotation from other provider they price matched it but while price matching they changed units to cheaper versions without informing us. While fitting the kitchen we noticed and queried about it with branch manager. He was so rude and informed that as we opened package he can’t take them back and need to pay extra to get the… Read Full Review

By Howdensjoinery

Written on: 31/08/2017

Thank you for getting in touch, I'm very sorry to hear about this frustrating situation. Please rest assured I've passed your comments onto our Pencuik depot and area manager, and someone will be in touch again as soon as possible. Harriet

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★★★★★

“Excellence of staff member at Kelso branch”

Written on: 28/08/2017 by GeorgeLynn (1 review written)

Attention and assistance above reproach. Undivded attention at all times.. Relaxed atmosphere with patient attention. First class product… Read Full Review

By Howdensjoinery

Written on: 31/08/2017

Hi George,
Thank you for your review. That is always good to hear. I have passed it on to the Kelso depot. Enjoy your kitchen!

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★★★★☆

“Kitchen with island design and completion”

Written on: 14/08/2017 by daters (1 review written)

Howdens Tonbridge designed our kitchen beautifully, taking on board our initial ideas and adding their own to fit our requirements. Some bespoke additions were needed to accommodate a boiler and island with seating space and our designer spent a lot of time adjusting things and listening patiently to our feedback. Pricing was done quickly through liaison with our builder and again we were listened to and the sales team were adaptable, providing a competitive cost within our budget. On a number… Read Full Review

By Howdensjoinery

Written on: 15/08/2017

Hello. Thank you for your review. That is always good to hear. I have passed it on to the Tonbridge depot. Enjoy your kitchen.

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★★★★★

“Just Installed a Howdens Kitchen and Love it!!”

Written on: 07/08/2017 by KeithPortishead (1 review written)

From the design team and manager at Howdens Clevedon Somerset, the kitchen has emerged from idea's to installation. The whole process was handled professionally, with competent, friendly staff. The materials in the kitchen, the Tewksbury Green colour, the flooring, all looks impressive. It was completed last week and we love it. I would not hesitate in recommending Howdens to any future customer. We have had no "surprises", it has been plain sailing all the way from design to the finished… Read Full Review

By Howdensjoinery

Written on: 09/08/2017

Hi Keith, thank you for your lovely comments. That is fantastic to hear. I have passed your review on to the Clevedon depot. Enjoy your kitchen.

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★★★★★

“New Kitchen”

Written on: 07/08/2017 by PcSteve1 (1 review written)

I ordered a new kitchen from Howdens in Wimbledon, from start to finish I received fantastic customer service from Liane, they attended, measured and supplied, everything was fantastic quality, I am so happy with their products and a great price, Well done Liane and Howdens :)… Read Full Review

By Howdensjoinery

Written on: 09/08/2017

Hi Steve, thank you for your lovely comments. That is fantastic to hear. I have passed your review on to the Wimbledon depot. Liane will be made aware of it. Enjoy your kitchen.

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★★★★★

“Howdens Wandsworth”

Written on: 26/07/2017 by Nickbroomwood (1 review written)

Outstanding service from the person I dealt with in the kitchen planning department, 2 site surveys, great comms, great prices. I've been developing and refurbing property for over 20 years, this guy is the best. Highly recommended… Read Full Review

By Howdensjoinery

Written on: 28/07/2017

Thank you very much for your review. I passed it on to the Wandsworth depot. Best wishes.

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★☆☆☆☆

“Very Disappointing box”

Written on: 26/07/2017 by Patto73 (1 review written)

I recently bought a Tewkesbury kitchen from the Brecon branch. Customer service from all members of staff, particularly the Assistant Manager, was excellent. However quality was very disappointing. Having purchased a "walk in Corner Larder light oak cabinet" around which the whole kitchen was designed, at a cost of £1072.50 + end panels at £483 (£1555.50)plus LED strip £79.53, Cornice £170 Plinth £65 Edging pack £6.07 (totalling £1875). The Larder Unit actually consisted of the… Read Full Review

By Howdensjoinery

Written on: 01/08/2017

Good morning and thank you for getting in touch. I'm very sorry to hear this. Please rest assured that I have passed your comments on to our Brecon area manager who will look into this further. Someone will be in touch as soon as possible. Harriet.

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★☆☆☆☆

“I had kitchen nearly £5000, arrived all faulty, over...”

Written on: 25/07/2017 by jyotipancholi (1 review written)

I had kitchen nearly £5000, arrived all faulty, over measured, and not only that colour difference of unit back base unites, notified same day and sales manager came to investigate. he confirmed colour different is manufacturing fault and said you should get replaced or discount. he informed all to Leyton depot where I bought kitchen. manager call hanhha she did not bother to call until 2 weeks, common this kitchen matter you should dealt immediately but no luck. finally received call today to… Read Full Review

By Howdensjoinery

Written on: 26/07/2017

Good morning, thank you for getting in touch and making me aware of this matter, I'm awfully sorry to hear about this situation. I have passed your comments forward to our Leyton depot and area manager and have also requested for someone to get in touch to discuss your issues further. If you need to contact me my email is socialmedia@howdens.com

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★★★★★

“Always in stock, friendly personal service, great team”

Written on: 24/07/2017 by CarpenterHovecouk (2 reviews written)

Have been using Howdens Portslade (Portland Road Hove) since it opened and always find the branch staff from manager, design to sales, yard and delivery always attentive to the trade customers needs. Pity cannot mention staff names in here (t&c) but they all know who they are. 99% of a kitchen required is there from stock, rare to find something damaged or faulty, while a regular buying doors from the store too. The slight downside is the head Office accounts, they can be a bit abrubt in thier… Read Full Review

By Howdensjoinery

Written on: 24/07/2017

Thank you for your review. I have passed it on to the depot.

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★★★★★

“Great deal at Ilkeston Howdens! ”

Written on: 23/07/2017 by IRClark (1 review written)

As a joinery service I supply and install Howdens products including kitchens. So when I came to fit a kitchen in my own house there was only one option. The person I dealt with and his team were fantastic with helping design and cost the kitchen. I can throughly recommend Ilkeston for your new kitchen or any joinery items as your are sure to receive great service from the person I dealt with and his team… Read Full Review

By Howdensjoinery

Written on: 26/07/2017

Thank you for your lovely review. I passed it on to the Ilkeston depot. Enjoy your kitchen.

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★★★★★

“A long time to fruition but well worth the time”

Written on: 22/07/2017 by Carinar347 (1 review written)

Took six months from initial visit by Howdens kitchen planner to completion of task. This because we chose the more radical of two designs offered. Thus old kitchen stripped to include floor and ceiling. Forunate with builder involved. Howdens staff at Porth were excellent all along. Numerous visits to their base and online queries, all attended to in an exemplary manner. Original designer got promoted half way through project but the transition to his colleague was seamless and a pre… Read Full Review

By Howdensjoinery

Written on: 26/07/2017

Hi, thank you very much for your review. I passed it on to the Porth depot. Enjoy your kitchen.

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★★★★★

“Knowledge and skill set !!”

Written on: 21/07/2017 by AllanNewMalden (1 review written)

We have used Howden's Kitchens from Kingston twice in the past 6 months. The first for a refurbishment of a flat we are renting and today for our own home. My wife and I are very impressed with the person I dealt with who really knows her stuff ! She can very quickly knock-up an amazing design, and tell you (or describe) all about it, because she knows all the products from Howden's inside out. If you want a quality kitchen,I would definitely recommend you ask for the person I dealt with at… Read Full Review

By Howdensjoinery

Written on: 24/07/2017

Thank you for your review. That is always good to hear. I have passed it on to the Kingston
depot. Enjoy your kitchen.

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★★★★★

“Great service from Llangefni Howden's!”

Written on: 21/07/2017 by CazH63 (1 review written)

Hi. Just wanted to tell you that we were delighted with our kitchen from start to finish. Angharad did a great job in planning our kitchen. Our joiner/kitchen fitter did a great job fitting it. We decided to have a holiday the week he was in. We arrived home to our brand new gorgeous kitchen. There were a few things that needed tweeking, and the guy from Howden's sorted them out with no trouble. Can't thank you enough. Great staff at your Llangefni depot… Read Full Review

By Howdensjoinery

Written on: 01/08/2017

Hi, thank you very much for your review. It's great to hear. I passed it on to the depot and Angharad will be aware of it. Enjoy your kitchen.

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★★☆☆☆

“New Kitchen/After sales lack of service”

Written on: 20/07/2017 by Braidsea (1 review written)

Bought kitchen from Fraserburgh office. Planning and delivery no problem Our installer returned unopened item and said that my CC had been recredited. Unable to see the amount I made an appointment with the manager and that night our installer discovered that he had been credited with the monies. I went to app with manager but he had been unexpectedly? called away and no staff were aware of appointment Saw asst manager who was helpful Phoned later to complain of marks on sink and manager… Read Full Review

By Howdensjoinery

Written on: 01/08/2017

Thank you for your message. I'm very sorry to hear this. Please rest assured that I have passed your comments through to our Fraserburgh area manager. Someone will be in touch as soon as possible. Harriet

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★★★★★

“Howdens Sutton”

Written on: 15/07/2017 by RhodriWilliams (1 review written)

We bought a kitchen recently from Howdens in Sutton. Our house is old and quite irregular in shape, but our designer (Jessical Lamb) was extremely helpful and managed to come up with a great design. She asked our requirements in advance and took all of those into account when coming up with the design and was always happy to discuss any changes we had. Would thoroughly recommend them… Read Full Review

By Howdensjoinery

Written on: 05/09/2017

Hi Rhodri, thank you for your review. That is great to hear. I have passed your comments on to the Sutton depot. Jessical will be made aware of it. Enjoy your kitchen.

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