Howdens Kitchens Reviews - www.howdens.com

★★★★☆
3.7 / 5
68% of users recommend this
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Howdens Kitchens www.howdens.com
Howdens Kitchens www.howdens.com

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Latest Reviews

★★★★★

“Fantastic service”

Written on: 19/02/2020 by Matthewcross (1 review written)

From start to finish howdens chelmer has been a pleasure to work with. The customer service has been exceptional. My customer was extremely happy with the design process and they were able to accommodate last minute changes. … Read Full Review

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★★☆☆☆

“ALL QUOTES GIVEN ARE UNTRUE ”

Written on: 05/02/2020 by O'Gradyqk344 (1 review written)

All quotes given to you from Howdens are untrue. The designers will speak to your builder (Account Holder) first, before giving you a price. Your fitter will tell Howdens (Designer) to put anything from £200 - £1000 on top of the price. So when you pay Howdens for the kitchen the account holder will have a nice chuck of you hard earned money sitting in his account. Why do you think they recommend HOWDENS (Trade) that's a joke the kitchen prices are the same as any other RETAIL company… Read Full Review

Kenparry's Comment

Written on: 07/02/2020

Doesn't seem quite right? If the account holder has an invoice in his name, the end user should not be able to pay the store?, stricty speaking they would need to hand the cash ( less than 8k may I add due to money laundering conds) to the builder for the builder to pay Howden??

The scenario you mentioned could have implications for Vat? are all the jobbing builders vat reg? Do they run these invoices through there books? and also if the end user paid on any plastic, and having problems could leave a section 75 issue (Credit card Terms ) where the end user refuses to pay for faulty goods etc, however as the invoice is in a traders name they would be in a grey area

Theres nothing wrong with trade discount, however the pricing system seems wide open to abuse IMO...???

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Whogives1's Comment

Written on: 07/02/2020

???? No I paid by card straight onto the traders account in the branch, The account holder gave permission for me to do that. I paid £7k for my kitchen, but I know the account holder was charged less by them.

I've also been told that the same kitchen design can be a different price at other branches ........... I actual went to two branch's and had two different prices £400 difference using the same trader..... Explain that, because they cant ????

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★★☆☆☆

“Poor Aftersales Service”

Written on: 31/01/2020 by JamesMayes (1 review written)

The kitchen is good quality but should be at the price. Taps are not, expensive with only 2 years warranty (Cooke and Lewis 10 years) My 87 year old mother spent a great deal of money on a designed kitchen and utility room and all has been great until one of the taps broke. You only find out a companies true worth when you have a problem and I was simply brushed off at the counter (Spalding) bluntly told all fixtures only have a 12 month warranty. Went home and checked on the website and it… Read Full Review

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★★★★★

“Love our kitchen!”

Written on: 29/01/2020 by AliPriest (1 review written)

We were recommended Howdens Bromsgrove by our builder (having knocked through the kitchen/dining room) the person I dealt with at Howdens Bromsgrove was very friendly, knowledgeable and committed to brilliant service at planning stage, installation and after service. Our kitchen is stunning and we got a great deal, beautiful quality kitchen and appliances. Would highly recommend Howdens Bromsgrove!… Read Full Review

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★☆☆☆☆

“POOR QUALITY KITCHEN AT A HIGH PRICE !”

Written on: 07/01/2020 by Lillie472 (1 review written)

EXTREMELY DISAPOINTED WITH HOWDENS OF WEYMOUTH. WITHIN 5 YRS THE HIGH GLOSS LAMINANT, STARTED TO LIFT OFF THE CUPBOARDS, I WAS INFORMED BY HOWDENS THAT THE CUPBOARD DOORS, ONLY HAD A 5 YR GAURANTEE. SO I HAD TO REPLACE 5 DOORS COSTING ME AROUND £85 PER DOOR!!! (SUPPLIED AND FITTED BY A CHAP ) ANOTHER 2 YEARS ON, ANOTHER 4 DOORS NOW HAVE THE SAME PROBLEM, 7 DOORS REPLACED IN 7 YEARS! ALSO I AM VERY DISAPPIONTED WITH THE AFTER SALES SERVICE, AS I WAS TOLD THAT I (THE CUSTOMER!) COULDN'T… Read Full Review

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★☆☆☆☆

“Do not use, they do not care”

Written on: 29/12/2019 by LaneTierney (1 review written)

Dreadful experience. Items missing and wrong sizes. We had to pay our fitter more to cover the extra time to fit this kitchen. Howdens not interested, Manager rude. Would not recommend… Read Full Review

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★★★★★

“Great products great service- thanks Dundee”

Written on: 22/11/2019 by doglovinghealer (1 review written)

Expertly guided through the whole process of choosing designing and fitting, the Dundee staff were pleasant and helpful to us. Would recommend highly… Read Full Review

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★☆☆☆☆

“Faulty doors ”

Written on: 05/11/2019 by Andrew0000 (1 review written)

To all that might be buying a kitchen from howdens, they have an industrial problem with the doors on a massive scale of there doors failing bubbling coatings and colour fading my friends are on the 3rd set of doors now and they have bubbled on 4 different doors and plinths howdens had offered to change the doors in writing but when my friends stated there concerns about the next set not looking right with the new doors and they needed to get some advice legally howdens turned around and denied… Read Full Review

Andrew0000's Response to Andrew0000's Review

Written on: 27/11/2019

Follow up from my friends 3 different managers have agreed to replace the doors in writing but now they turn around and say they will have to pay for fitting and have limited the choice of doors information they have found out is that any faulty goods that need replacing comes off the branches profits affecting bonuses so if you have problems being dragged out this is why greedy managers only set on lining there own pockets than looking out for the customer

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★★★★★

“FIRST CLASS”

Written on: 30/10/2019 by SunseekerTom (1 review written)

I have dealt with the Torquay team now for a few years and every time I visit I am amazed at how welcome everyone makes you feel. I have commented to a number of people that I wish I could find staff as good! Really impressive and a breath of fresh air!! Looking forward to ordering my next kitchen… Read Full Review

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★★★★★

“Excellent service. ”

Written on: 07/10/2019 by Milmo22 (1 review written)

We used the Torquay store for our proposed kitchen. Upon entering the store we were met by a man who talked us through the various ranges on offer. He was very personable, knowledgeable and not too pushy. He passed our details on to the planner/designer who called that evening to arrange a suitable time to meet in order to further discuss our needs. The planner arrived promptly on the arranged date and was very friendly and approachable. We discussed our vision and he was instantly… Read Full Review

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★☆☆☆☆

“Cant believe it”

Written on: 02/10/2019 by 64Carroll (1 review written)

My kitchen was flooded...insurance company elected a contractor who used Howdens to replace my kitchen units/appliances. This was completed 6 months ago. Howdens rep visited and measured the kitchen and not long afterwards provided a plan for the kitchen exactly as it was and a plan for a kitchen that we would really like. We opted for the what we would really like option and spent a few thousand pounds in the process. Initially the units looked great. Now we have had time to use the kitchen we… Read Full Review

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★★★★★

“Howdens Hawkhurst - fantastic, helpful and stress-free”

Written on: 21/09/2019 by bensimpson14 (1 review written)

We visited Howdens in Hawkhurst twice to finalise our kitchen plan. Elly did an amazing job, really understood our requirements and didn't rush as at all despite a lot of deliberation over layout and appliance sizes. Elly gave great advice based on real examples and was a pleasure to deal with at all times. Despite not having a huge showroom it was easy to see the colours/finishes when deciding. The digital designs provided were really helpful and the collaborative process was easy despite us… Read Full Review

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★★★★★

“A pleasure from start to finish!”

Written on: 03/09/2019 by MrsMarjoram (1 review written)

Our old kitchen was awful, and we desperately needed help. We popped into Howden's in Norwich just as they were closing on a Saturday at the beginning of August. It is now the beginning of September, and we are the proud owners of The Most Beautiful kitchen. The clever lady who designed it knew exactly what I wanted, and more importantly, what I needed. The plans arrived by email within 24 hrs of her visit, followed very quickly by well detailed plans and the very reasonable quote. She then put… Read Full Review

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★★★★★

“Bury St Edmunds Branch”

Written on: 12/08/2019 by jhennessey70 (1 review written)

BURY ST EDMUNDS Just want to say a big thank you to the staff at the Bury St Edmunds branch, particularly the two people I dealt with, who gave us a great service from start to finish, very professional and attention to detail. Look forward to using them again. Thanks … Read Full Review

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★★★★★

“Great service ”

Written on: 12/08/2019 by Scottjd217 (1 review written)

Great service, really quick delivery and friendly helpful staff… Read Full Review

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★★★★★

“I needed a replacement Howdens Tap valve cartridge”

Written on: 21/07/2019 by Thesaint1967 (1 review written)

Hi I spoke to a guy at Liverpool depot and he sorted out a new part and emailed me to confirm the part had been ordered and will call me when it arrives. Good customer service Thanks … Read Full Review

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★★★★★

“Great kitchen, fantastic service.”

Written on: 13/06/2019 by Aliviau74 (1 review written)

I've used Howden's to supply kitchens for both my rental properties and my own home. Customer service has been amazing from start to finish, especially with design changes and tweaks along the way. The quality of their products is great. I'd highly recommend the company… Read Full Review

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★★★★★

“Amazing ”

Written on: 13/06/2019 by BiancaDavies97 (1 review written)

Great service. Love the kitchen. Planning was nice and easy. I'd highly recommend Howdens to friends and family. Great service. Love the kitchen. Planning was nice and easy. I'd highly recommend Howdens to friends and family… Read Full Review

Howdensjoinery's Comment

Written on: 13/06/2019

Good afternoon, thanks for your positive feedback. We're really glad that you're so pleased with your new kitchen.

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★★★★★

“Fantastic service”

Written on: 04/06/2019 by 262Perez (1 review written)

Recently ordered a kitchen from Howdens Dundee and unfortunately didn't choose the best installers. Asked Howdens Dundee for their advice via email. They gave advice and cared enough to follow up with a phone call. Great service right from the very first contact through to setting up my account, delivery and the after-sales service. Thank you Howdens Dundee!… Read Full Review

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★☆☆☆☆

“Lots of mucking about”

Written on: 24/05/2019 by rogerashman (1 review written)

Not a good experience with Howdens Erith. When the order was delivered to the house it was only half there with no forewarning or explanation at the time as to where the other parts were. It has then taken 2 weeks to get the remaining parts even though we were promised them a couple of days later. Even when we collected the remaining pieces there was still a draw front missing so couldn't finish the kitchen. Again no warning or notice from Howdens. So, lots of mucking about and still have not… Read Full Review

Howdensjoinery's Response to rogerashman's Review

Written on: 13/06/2019

Thank you for your feedback. We believe this matter has now been resolved - if you have any further questions please email us so we can help further.

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