XLN Telecom Reviews - www.xlntelecom.co.uk

★★☆☆☆
1.8 / 5
21% of users recommend this
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  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“XLN will ruin your business”

Written on: 11/02/2019 by SPPearson (1 review written)

I have only rated this service as one star as I was unable to rate in any lower!Since November we have had no internet connection for our business. We have contacted XLN several times, and now feel as if I could be an employee. I have moved wires, reconnected phones and supplied another router. After weeks of checks they agree to send an engineer. Even get a text from engineer informing that they would be on site. XLN then contact and inform that they have managed to fix the issue from their… Read Full Review

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★☆☆☆☆

“I cannot advise anyone strongly enough NOT to use XLN...”

Written on: 04/12/2018

I cannot advise anyone strongly enough NOT to use XLN as the service was terrible from start to what would be the finish, however, I am currently in the process of taking them to court as they are trying to say I have agreed to a contract until November 2019 which they cannot prove as this has never been agreed. Forget about the cheap rate for the first few months as its to get you signed. The customer service is the worst of any company I have ever been with, and to advertise 5 stars on… Read Full Review

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★☆☆☆☆

“My contract with XLN expired and I decided to switch...”

Written on: 01/11/2018 by johnrobbo7 (1 review written)

My contract with XLN expired and I decided to switch to BT as the deal was better, XLN have made moving over to BT very difficult and have stopped the transfer on a couple of occasions so far, they have also called my business discussing details with one of my staff members and have threatened me with a £299 bill if I leave, real old school bully boy tactics. They also bombarded me with texts and calls. I have made a complaint and am still awaiting them to come back to me with what they are… Read Full Review

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★☆☆☆☆

“1 minute ago Reply from XLN Published 41 hours ago...”

Written on: 05/07/2018 by khokan58 (1 review written)

1 minute ago Reply from XLN Published 41 hours ago Hi, Thank you for your time on the phone to discuss your review. As discussed, in line with our credit control procedure your services were disconnected due to non payment. At XLN we aim to provide excellent customer service and want to be the champion for small businesses( sorry to say that XLN DOES NOT KNOW THE MEANING OF "CHAMPION" . With that in mind, we are extremely flexible when it comes to payment plans and we are also… Read Full Review

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★☆☆☆☆

“Worst telecom provider”

Written on: 09/05/2018 by John8818 (1 review written)

Tried cancelling my service they harassed me ignoring my request to cancel… Read Full Review

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★☆☆☆☆

“Extortionate and unprofessional ”

Written on: 05/03/2018

Extortionate and dishonest avoid The most dishonest phone company in the world. They charged me 40£ for a faulty router their own tech guys certified as faulty and asked me to return. I called to inquire about the charges on my monthly bill and the agent lied and said the router I returned was not faulty so I had been charged for it , whiles I had not even sent it back. They wanted me to pay for its return whiles it was their tech guy who asked for it to be returned and further did not even… Read Full Review

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★★★★★

“Efficient, quick and painless”

Written on: 28/01/2018 by xyMoore424 (1 review written)

After calling round several of the majors and spending a large amount of time fighting through automated systems I was recommended I try xln. The quote process was fast, friendly and efficient. The person I dealt with was very patient as we were dealing with a complex old system. Regular contact, simple pricing, the right product for my business without lots of time spent running through the multitude of "optional extras" the big players want to push on you. If you need a simple solution… Read Full Review

Khokan58's Comment

Written on: 05/07/2018

Rubbish, diabolical and liars

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★☆☆☆☆

“I have been with XLN for several years with three...”

Written on: 22/10/2017

I have been with XLN for several years with three business lines, at first were very reasonable, the charge now is ridiculous so I have applied to change suppliers and XLN are giving me a lot of hassle and threats on how much it will cost me to leave even though my contract has expired. The last stroke was to say they can do it for the same price as my new suppliers so why have I been being charged three times this amount for the past three years will they refund me all this money if I stay… Read Full Review

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★☆☆☆☆

“Avoid broadband poor customer service”

Written on: 11/07/2017 by Obaydur (1 review written)

To all who are thinking of switching or signing up to XLN stay well clear!! I have two businesses and have used XLN for my first business not by choice but because i took over the original business. The bills were coming to high so i called up to find out that the account was not set up how we wanted it set up originally long story cut short it took ages to resolve and then they convinced me to stay throwing all their sales tactics with loyalty discount etc (even though it was not loyalty… Read Full Review

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★☆☆☆☆

“Disreputable sales representative ”

Written on: 22/06/2017 by JacquelineClifford (1 review written)

Moved from BT to this crowd...biggest mistake ever....incompetent salesman and backup staff...a number of whom cannot speak fluent English. Sales representative has yet to answer my phone calls...knowing how I feel...AVOID THEM AT ALL COSTS.....can't wait until the contact ends...they should all be jailed!… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 13/06/2017

I have been in contact with XLN for over a week now dealing with extremely slow or no internet connection. The problem seems to be solved for around 10 minutes before the router needs to be reset again and again. Complete and utter waste of time and I am now waiting for a call back that I was supposed to receive 4 days ago, still no call and shocking broadband. Thanks XLN for making my working day hell… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/04/2017 by Thykingmaker (2 reviews written)

Been with Xln for close to a year, service was fine but router had to be reset regularly. I decided to upgrade to fiber when it became available and here is where the troubles began. Live date was on a Tuesday, no internet. Reported the fault and to be fair the guy was helpful. I had to report the fault again on Wednesday as the order was still live on the system and he could not physically input it onto the system. On Wednesday I reported the fault again and was told it would be 3 working days… Read Full Review

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★☆☆☆☆

“Check your invoice today”

Written on: 09/11/2016 by sayunnz (4 reviews written)

I have been robbed by XLN malpractice of charging customer - business assurance charge without customer request or acknowledgement for the need of the service. This is illegal and akin to daylight robbery. I declare that I have not received the letter or acknowledge agreement to the charge. I have not viewed my invoice since 2014 taking XLN in good faith that they will not sneak or missell me a product I dont need. Over the period, I have not called in for the service or being aware of it all… Read Full Review

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★★★★☆

“Are most reviews real ?”

Written on: 11/06/2016 by Perplexedessex (1 review written)

I am beginning to get very suspicious as to the validity of reviews for a number of Companies, Are they being trashed by competitors , are some of the good ones written by bloggers paid to give glowing reports ? I can only take people as I find them and try to be as trueful as possible. My wife ,who is expanding her business signed up for telephone and broadband she is very reliant on having a reliable phone and broadband service at a fair price with no hidden extras. The day she signed up… Read Full Review

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★☆☆☆☆

“They lost a loyal customer today ”

Written on: 12/04/2016 by gjfsmith (1 review written)

I have been with xln for a couple of years now and will never ever use them or refer them to anyone again. They agreed to pay back some assurance (insurance) charges that were added to my account without my knowledge or authorisation. After chasing the credit they have now said that they will not refund all of the charges. (this sounds remarkably like how the banks got in trouble with ppi). All in all a Misleading and dishonest company. do yourself a favour and give this one a miss… Read Full Review

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★★☆☆☆

“They Charge For Fraudulent Business Assurance”

Written on: 14/12/2015 by ArabellaNunez209 (1 review written)

I just got a £198 bill for a BT engineers visit to repair a broadband fault despite paying for their so called business assurance for the past 3 years, when I rang to complain they told me that it only covers the phone line up to and including the BT master socket and not broadband faults, their letter says "you will never have to pay BT charges" as per the text below. So to give you peace of mind we have introduced a fair solution for all customers that makes sure you will never have to pay… Read Full Review

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★★☆☆☆

“Liars and in need of training”

Written on: 02/12/2015 by 24Whittaker (1 review written)

I'm on the apparently unlimited plan, but get charged for calling the 0845 number to turn on the "smart divert", that doesn't work on the first try, even though it says it has. In the first month, I racked up nearly £6 in charges for those calls! So anyway, unlimited landline calls is not true. The call divert has been an ongoing issue since the start of the contract. I have been through many customer service bods, all nice enough but the differing advice showed them not to be very well… Read Full Review

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★★★★★

“Refreshingly easy compared to some big name providers”

Written on: 17/09/2015 by Ishaan448 (1 review written)

When we approached XLN initially, our business wasnt listed with royal mail and we had been messed about for months by the provider we were going to go with. XLNs prices were cheaper than the competitor, plus I heard good things about them from a business owning friend of mine. XLN gave me a date that they planned to have the phone and internet working by - unfortunately that date was pushed back by the royal mail issue. But without worrying me about it, XLN registered us with royal mail so now… Read Full Review

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★★★★★

“request sorted straight away”

Written on: 28/08/2015 by nkMurdock111 (1 review written)

I needed to print out some invoices for my accountant and need to back track quitea few months. i done an online chat and my request was sent to my personal email almost immediately after conirming my name and address. thought it would be a loot longer to sort out but only took me a few minutes. extremly happy… Read Full Review

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★★★★★

“Excellent price and service”

Written on: 28/08/2015 by Slaughterlg284 (1 review written)

Had a quick response from an online form, knowleagable person who answered all questions clearly and have a very good deal for a B2B line package with unlimited landline calls and 300 mobile minutes. Would recommend the service… Read Full Review

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