6th Gear Experience - www.6thgearexperience.com

DON’T LET YOUR VOUCHER EXPIRE!

I had a voucher (£500) bought as a fiftieth birthday present, but sadly expired before I could use it. They don’t actually have as many dates or tracks available as I thought, hence it was difficult to find a time to redeem it.

It is possible to extend a voucher at a cost, but has to be done within the lifetime of the voucher.

Beyond that, they will not honour the voucher and no amount of pleading or begging will help. This is in the T&Cs, but not to have any kind of redress for expired vouchers is pretty shoddy customer service.

There are other racing experience companies who may be more forgiving, so consider this before using 6 gear.

I would give them 0 if I could. My experienced was delayed due to COVID. They claimed they had sent emails on two occasions about rebooking. Having checked, these did not arrive. Apparently there is no chance of booking now. Very disappointing.

This company is only interested in taking your money. They are not interested in customer service and ensuring customers have had a satisfactory experience. They will just pass the buck and use generic excuses rather than understand what has gone wrong.

Purchased my vouchers on the DriveMe website in May 2020. Due to Covid19 and restrictions I was unable to use the vouchers at the time of purchase. The Vouchers expired in March 2021. As the country was in lockdown, I phoned DriveMe and they told me the vouchers had been extended until Sept 2021. In July 2021 I received an email from 6th Gear Experience who informed me that DriveMe had gone into liquidation but not to worry as 6th Gear Experience had taken over and all vouchers were still valid until the end of 2021. Yesterday I phoned 6th Gear Experience to make my booking for 25th October 2021,only to be told that my vouchers weren't valid, as they hadn't been transferred over. I was then informed to contact my bank for a refund. When I contacted my bank, I was informed that because the vouchers had been purchased the previous year that a refund couldn't be issued and to explain this to 6th Gear Experience in writing and to request a refund or to come to some sort of an agreement with them, allowing the vouchers to be valid. They haven't even had the decency to reply to email. I'm now left with having to take them to a small claims court, as I have evidence via email that my vouchers are still valid until the end of the year.

I’ve always wanted to drive an Audi R8, my hubby got me the day as a Christmas gift which I loved, especially the sentiment behind it. Unfortunately the day left both of us deflated. The best I can say is I sedately drove 3 laps around a small circuit in am Audi R8.

The driving instructor I had would not let me go over 70mph, made me stop on circuited 3 times to let male drivers pass us. Everytime I tried accelerating he told me to slow down and only other instructions I got was between the cones.

When I got out hubby’s first words were I’m sorry, this is not what he should have been feeling. He then told me I drive his car faster, I should just of hired you the car of the day, you would have gotten more enjoyment out of it.

Christmas present for our son, was made to pay an extra £25 on the day for ‘insurance’ stood and waited, and waited some more, eventually hubby found where we should have been so we waited and waited some more! An hour late he finally got his turn, when he came back he was absolutely distraught, he said the ‘instructor’ had grabbed hold of the steering wheel and said ‘do you want to die’ after 3 laps he wanted to get out, he wouldn’t let him!!!! He said no we carry on.

We went straight home afterwards, I wanted to say something but he wouldn’t let me, so I complained from home. I was told that they had spoken to their staff who said this didn’t happen and they believed them and called my son a liar! The attitude was terrible and very unhelpful.

They have your money and that is ALL they care about. Please avoid!!!!!!!

Great atmosphere and customer care and staffing on the day at the venue last Saturday. My 14 year old was so excited to drive a Lamborghini and to spend a moment in the Atom.

We were treated well and promptly and the whole place ran well with clear understanding by all the team members and staff, who appeared to care and be engaged despite the very many people there.

This is where the enjoyment ends - our recordings of the day were dreadful from the onboard camera and track circuit on the Atom.

Even with the software supplied by 6th gear it was appalling quality with distorted sound - focus on a dirt spot on the windscreen and 30 seconds of a track in brilliant purple.

When we complained to someone at the experience, we were told 5-7 days to come back to you with a response, and effectively being told go away nothing we can do.

Save your money don't buy the videos they are not worth it and do not reflect the promotional material or in any way in our case represent what was offered.

We have had to escalate our case to our credit card company and will Pursue 6th gear as they devastated my 14 year old and the trust has gone- Word of

Mouth is important.

Bought my son Lamborghini driving experience, very disappointed. Total chaos- originally booked rockingham but this got cancelled 2 days before due date and changed to a month later in leics. No explanation given and lied thru their teeth to say they tried email and call earlier to cancel (they did not).

On arrival we were met by a bunch of kids running the venue with not much idea of anything. Got angry when I tried to come closer to take pics and asked to step back otherwise photographer won't be happy. Told them it's not our job to make photographer happy, we paid a lot of money for a priveledge. Going to report them to buy a gift team as well. Avoid!!!

What a waste of a morning. Awful weather- not their fault- but hopeless organisation. Hanging around in wet. Useless staff not giving information.

Waste of time and money

My Son and I purchased a track day from 6thgear at Castle coobe circuit which we went on 21October 2016 . We were really up for on the day as the weather was fantastic , but that was about all that was .

We were to be there at 08:45 to be ready for our first drive to be at 09:30 .

We were heavily pressurised into taking out insurance at a cost of £25:00 each as the guy at the desk stressed that there was in excess of 20 cars out on the track and the risk of damage was far higher for which we would be liable foe £5,000 .

He wasn't far wrong , it was so busy with ques of people waiting to be called , all seemed to be very disorganised and hap-hazard .

We got to drive our desired cars but not in the order that they were in on the list .

The real annoyance was that there were so many cars on the track at any one time that many were just cruising around so if you were a fast driver like me , you were often held up by slower traffic I front , which when you have only three laps it's not what you want , ( I drove at 40 miles an hour on the motorway to the venue !!)

6thgear had booked so many people on the day that it was detrimental to the enjoyment of the customer , I heard other people speaking of this too .

Photographs were for sale at £25:00 which we thought was excessive .

Some good cars at the track and the Instructors were all very helpful .

To Summerise , Not worth the cost , at least not on this particular day , although probably would be on a quieter day .