CarShop, Swindon Reviews

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★★★☆☆
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CarShop, Swindon

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Latest Reviews

★☆☆☆☆

“Don't honour guaranteed price”

Written on: 06/10/2017 by jerryY6 (1 review written)

Selling car. Filled in online quote request accurately and got a guaranteed price of £4860. took morning off work to deliver at agreed time. To start with they had "lost" the quote and guaranteed price then offered £600 less. Seem to work on basis that you will agree as you have gone all the way down there. No apology or explanation. I drove my car home. The online quote was slightly more generous than competitors but you dont get an email confirmation you just press to book appointment so… Read Full Review

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★☆☆☆☆

“Bought a lemon!”

Written on: 05/01/2016 by bruceybruce (1 review written)

I bought a car from Carshop, Swindon about 4 months ago and have had serious problems with the engine ever since. The sales process was fine and apart from being sold a very expensive polish (Gardx) and a useless 1 year warranty, I was happy with the experience. However the problems started straight away - should have noticed on test drive and walked away but of course I was promised all problems would be sorted and nothing to worry about... Well, the most important thing with choosing where… Read Full Review

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★★★★★

“FANTASTIC AS EVER CUSTOMER SERVICE A**********”

Written on: 31/10/2015 by Jane_Dent (2 reviews written)

Having purchased previous cars, three prior to this, we had no hesitation in returning to the CarShop Swindon. We were, as always, greeted by staff who are clearly passionate about what they do and are eager to please the customer. It took me three full days of test driving various cars and changing my mind more than once, the gentleman who served me was so patient and understanding, don't know how he managed it, thank you to him, you are a star. His knowledge of the vehicles being sold was… Read Full Review

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★☆☆☆☆

“rude sales guys”

Written on: 23/04/2015 by Grady60 (1 review written)

The sales guys are very polite and friendly at the beginning. Unfortunately, they could be very rude if you don't like the car and want a discount. In my case one of the tyres was "no name" - never heard it before. Certainly, I have to replace it if I buy the car. In addition the price was a bit high for the mileage and the age. Very bad experience overall and it left a bad taste in my mouth. … Read Full Review

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★☆☆☆☆

“after sales is a joke ”

Written on: 19/04/2015 by DianaMalone119 (1 review written)

Got my car couple weeks ago . found the car had been re sprayed on the front bumper this was not a problem but cleaning the over spray from the light went on for 2 hours with t cut . Then after cleaning the car found very small chip in the windscreen called glass company out and they told me new windscreen needed as was repairedand badly done. contacted car shop and the don't give a ,,,, told me if I claim on my insurance the will pay the cost I have to pay but why should I go to my insurance… Read Full Review

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★★★★★

“Great experience ”

Written on: 31/03/2015 by Kathrynp42 (1 review written)

Went in just to have a look round, not expecting to buy anything, shortly after walking in we drove away in our new car. Three price was right the process was quick and efficient, and all members of staff we very professional and knowledgeable. Would definitely recommend… Read Full Review

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★★★★★

“Surprised Customer Service Swindon ”

Written on: 28/03/2015 by Trueself (1 review written)

I purchased a car a couple of months ago, but it developed a fault. When I reported it I spoke to a lady that obviously knew her stuff. Everything was explained and got my car was fixed in 2 days and no cost to me. Thank you to that lady… Read Full Review

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★★★★★

“Easy, welcoming and no pressure”

Written on: 05/01/2015 by niksmiff1961 (1 review written)

If you need a car and don't really know what you want yet, why not pop over to CarShop in Swindon - dead easy to find, just up the road from the football ground = for an afternoon and look around? I vaguely knew what I wanted - a Citroen DS5 - and a hassle free no pressure look around there revealed a great car at a great price. You'll find that one sales associate takes you under their wing, but not so closely that it feels like they are humping your leg, and will let you look and touch and… Read Full Review

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★★★★☆

“So far happy outcome”

Written on: 28/09/2014 by Jaceyw67 (1 review written)

my partner and I purchased 2 cars from car shop swindon and are very happy with both cars.excellent service couldn't do enough, on the negative side lenghthy stay 5 hours/but we are happy with our cars… Read Full Review

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★★★★☆

“Service was good”

Written on: 11/08/2014

After finding the entrance I was welcomed by a member of staff and taken through the process. He explained all details to me well and asked the right questions. I did test drive a car, but was not sure if this is the right choice. Eventually I was allowed to take a look around other cars in the hall. I left with no car but felt looked after… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 02/08/2014 by enAyers1968 (1 review written)

Went to pick up my car to be told it was declared as disabled so it was my job to go to Oxford to get it sorted. Not my problem. Had lots wrong with it they did not care. 6 months later the clutch burnt out without my knowledge. Asked for a spare key only to be told I'd have to pay £160 for one. WOULD NEVER BUY FROM THERE AGAIN. PLUS WILL TELL EVERYONE I KNOW TO STAY CLEAR… Read Full Review

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★☆☆☆☆

“Sold faulty car”

Written on: 01/08/2014 by VLDS (1 review written)

We spent more than 16K on a car that started going wrong from day1 of us having it. This car goes into "limp mode" and the EM light flashes as soon as it gets to a high speed esp on the motorway; this way we have had to risk the lives of our children and us not only once but three times in the middle of the motorway, this making us panic and causing us stress. These incidences have caused us to miss important appointments twice thus costing us money and valuable time. As a result our children… Read Full Review

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★★★★★

“Fab”

Written on: 30/07/2014

I was very pleased with buying the car at the carshop, they could not do enough for you. All the sales people were on the ball, the business specialist was very helpfull. I got showed all the parts of the cars and how they work… Read Full Review

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★★★☆☆

“Wouldn't use them again”

Written on: 02/05/2014 by Romerown357 (1 review written)

I went to the car shop in Swindon as I was unsure of what car to buy. It was perfect to view many different cars undercover. The salesman had very basic knowledge of the vehicles. I left a deposit on a car that was at another branch. I was contacted 5 days later and went back to view the car. I was taken into a room to discuss warranties etc, the salesman was incredibly pushy. I decided not to have any of the warranties and was told that I would regret it. I was unable to take the vehicle this… Read Full Review

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★☆☆☆☆

“Worst company I've ever dealt with.”

Written on: 30/04/2014 by Faheem86 (1 review written)

Purchased a car from the Swindon store about a year ago. At first they would do anything to sell the car to you even picked me up from the station and made me feel welcome. But I have nothing but problems with the car ever since and the aftercare and customer service is the worst I have ever experienced in my entire life. I paid 20 thousand for my car and purchased all the add ons like the warranty and asset protection however every time something has gone wrong I have been passed from pillar… Read Full Review

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Carlajane123's Response to Faheem86's Review

Written on: 27/05/2014

take them to small claims court it will cost you £80 to do this online. when will people realise a judge in small claims will listen to both sides of story and then on balance of probability make a decision he will not just believe it if they say they were only agents for the warranty he will want to see where you signed accepting this was case and signed where this was explained to you
if they dont bother attending you will win all you risk is £80 get online and fill in form good luck

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★☆☆☆☆

“what a joke ”

Written on: 08/04/2014 by danandsarah (1 review written)

I purchased a Ford focus in October off the car shop it soon broke down I tried to call them and when I eventually got through the manger on the phone spoke to us like we were nothing they said they would change the car but didn't and then said they had nothing in our price range since this we have had several breakdowns and yet car shop say it's not there problem there warranty is not worth the paper it's written on and this morning we broke down again this time the gear box has gone the car… Read Full Review

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Carlajane123's Response to danandsarah's Review

Written on: 27/05/2014

small claims court coists £80 sale of goods act is there to protect all of us just fill in form online dont forget you can claim for anything reasonable related to car breakdown ie loss of work inconvenience etc good luck

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★★★★☆

“Excellent, thorough and professional”

Written on: 01/02/2014

A friend recommended Car Shop to me and I'm extremely glad they did! The staff were extremely helpful, knowledgable and caring from the minute we walked in until the minute we left. I felt that everything was explained thoroughly and nothing was too much trouble for any of the staff. They went above and beyond to make sure I was happy with my purchase, even when I was just waiting for the final touches to the car before I could drive off. They were very patient, listened to what I wanted and… Read Full Review

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★★★★★

“Everything explained perfectly. Nothing hidden”

Written on: 21/01/2014

My daughters recently purchased a car each on finance through the car shop in swindon. The salesmen where not pushy really knew their stuff and they got the exact car they where looking for.salesmen were polite and friendly and went out if their way to make it a happy experience. After all getting your 2nd car is a bit special. Paper work was explained warranty and gap insurance. Although a little time consuming, well it would be because we bought two cars. At least it was thoroughly explained… Read Full Review

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★★★★★

“Quick and fast”

Written on: 17/01/2014 by Tanya0309 (1 review written)

Needed a mid size car with Bluetooth, sat nav and parking sensors with a limited budget. The very helpful salesman wasn't pushy came up with 3 choices, 2 test drives later I picked the car I wanted and needed with the colour I liked. I liked the fact that I didn't have to go outside to look at cars. Everyone was very helpful and I would defiantly buy my next car from there again… Read Full Review

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★★★★★

“Made buying a car easier than I thought .”

Written on: 14/01/2014

Went to car Carshop Swindon even after hearing some bad things from work colleagues. True to what my friends had told me I was jumped on the minute I walked through the door . At this point I was thinking I had made a bad choice to go there after what I was told . However it wasn't all that bad . As some previous reviews say they do seem pushy but suppose they were only doing their job . I had a part exchange which was also a worry . I did everything the way the salesperson asked me and it… Read Full Review

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