Three www.three.co.uk

A disrespectful and despicable company who are out to screw the public for money it does not owe. Having fulfilled my 12-month contract it continued to bill me saying I was on a rolling contract but refused to let me go even when I gave them notice. It claimed I hadn’t used the code but wasn’t actually transferring to another operator. It referred me to two debt collection agencies who threw in the towel owing to the lack of mileage in it, leaving me to lodge a case with the Telecommunications Ombudsman. Thankfully the Ombudsman told them what would be appropriate under the circumstances and I was able to accept the recommendation which included a goodwill payment.

This is the most corrupt of any Mobile Network Provider.

After a contract as been terminated after the contractual period as ended. Three.co.uk will still keep billing the customer for months.

Long time 3 customer but it has now got so poor I have to move on. Service and coverage has been variable to say the least over the last year or so. I have had no signal for over 3 days and told it will be a few more before get it back. Unable to get into the 3 account as they need to check it is me by sending me a text! I have been using this number for my banking 2FA so it makes that more inconvenient too. And they want to charge me to cancel my contract. Avoid these guys!

Cannot cancel

I stupidly trusted Three by getting a broadband hub and signed an 24 month contract. I have not touched the thing in 12 months and tried to terminate the contract early. The only way I can do this is by sitting on the phone for 20 minutes before being cut off. They do not accept written cancellations or online confirmations. They send out no reply emails.

If you want stress, Indian Call Centres and no service then go ahead and waste your cash.

I will give you some insight “Smarty” are owned by these people, so if you’ve had a bad experience bear this in mind.

Absolutely useless company, customer carelessness is the buzzword in THREE.

worst customer service practically non-existant, they dont let you get through wait times over 40mns on customer service. This goes on for weeks. f you get through they give you worng information ie tell you stuff which is not true. I was without service as ordering new sim card they never ordered it and withou phone for two days.......

Having made a complaint two months ago I am still waiting for a response. Very bad customer care. They are great as long as they are taking your money but not good at solving your problems. Would not trust the company again and would advise people to check the bill with a fine tooth comb every month.

Multiple address errors and No Online Account

The Post Office linked verifying system supposedly won't verify my address but all other utilities no problem. Also unable to log-in to my online account one week elapsed. In dialogue to date with four-five of Three staff but none can assist but claim will rectify with resolution by following basic protocol only.

But no online account access.

Ring back the consumer to confirm the one address and not multiple - otherwise will take business elsewhere for good reason. It appears your service is not fit for purpose and is restricting whereby costs could be incurred by not having appropriate paid-for-access. I need access now to my account to manage fairly - print the cap confirmation on my daughter's ongoing multimedia usage.

Ordered two new SIM contracts online at 5pm. Had an email shortly after saying someone would contact me to confirm final details. I had a missed call the following day at 10.30am; I tried to phone back but the automated voice kept asking what number I was calling about - which of course I don't have yet.

So, hung up and rang their main number. Naturally I got through to Sales. Naturally they couldn't help, but they did put me through to "Customer Service", which actually sounded like a chap sitting in his shed using a tin can. Naturally he couldn't help either. He kept asking me for the phone number and I kept trying to tell him I didn't have one yet.

Eventually he passed me to his supervisor who at least managed to work out who I was and why I was phoning. However he then told me that it was now too long since the original order and, since my details had not been verified in time, he would have to cancel the original order and I would have to start again!

Naturally, I declined.

I'm impressed with professionalism of customer service. They brought down my monthly sim-only contract (4GB data) cost from market rate of £24 to just £14 as per letter I received recently.