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“Cannot cancel”
Written on: 04/09/2020 by MrCustard8XW (1 review written)
Cannot cancel I stupidly trusted Three by getting a broadband hub and signed an 24 month contract. I have not touched the thing in 12 months and tried to terminate the contract early. The only way I can do this is by sitting on the phone for 20 minutes before being cut off. They do not accept written cancellations or online confirmations. They send out no reply emails. If you want stress, Indian Call Centres and no service then go ahead and waste your cash. I will give you some insight… Read Full Review
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“STAY AWAY”
Written on: 26/10/2019 by JOBYMATHEW (1 review written)
Absolutely useless company, customer carelessness is the buzzword in THREE… Read Full Review
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“avoid three if you can in 2019”
Written on: 17/07/2019 by NOONE101 (1 review written)
worst customer service practically non-existant, they dont let you get through wait times over 40mns on customer service. This goes on for weeks. f you get through they give you worng information ie tell you stuff which is not true. I was without service as ordering new sim card they never ordered it and withou phone for two days… Read Full Review
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“terrible company”
Written on: 17/07/2018 by Annalisex366 (1 review written)
Having made a complaint two months ago I am still waiting for a response. Very bad customer care. They are great as long as they are taking your money but not good at solving your problems. Would not trust the company again and would advise people to check the bill with a fine tooth comb every month… Read Full Review
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“No Service Or Care In The World ”
Written on: 16/01/2018 by donedaddy (1 review written)
Multiple address errors and No Online Account The Post Office linked verifying system supposedly won't verify my address but all other utilities no problem. Also unable to log-in to my online account one week elapsed. In dialogue to date with four-five of Three staff but none can assist but claim will rectify with resolution by following basic protocol only. But no online account access. Ring back the consumer to confirm the one address and not multiple - otherwise will take business… Read Full Review
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“Very disorganised”
Written on: 26/09/2017 by swanman70 (1 review written)
Ordered two new SIM contracts online at 5pm. Had an email shortly after saying someone would contact me to confirm final details. I had a missed call the following day at 10.30am; I tried to phone back but the automated voice kept asking what number I was calling about - which of course I don't have yet. So, hung up and rang their main number. Naturally I got through to Sales. Naturally they couldn't help, but they did put me through to "Customer Service", which actually sounded like a chap… Read Full Review
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“Excellent customer service”
Written on: 19/05/2017
I'm impressed with professionalism of customer service. They brought down my monthly sim-only contract (4GB data) cost from market rate of £24 to just £14 as per letter I received recently… Read Full Review
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“Good (Signal issues aside)”
Written on: 01/05/2017 by KodyWilson258 (1 review written)
I like three, good company done a really solid job for all these years with me. Don't have any major issues other than signal weak in my new house and tech support could be UK based. Other than that good company… Read Full Review
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“Good (Signal issues aside)”
Written on: 01/05/2017 by KodyWilson258 (1 review written)
I like three, good company done a really solid job for all these years with me. Don't have any major issues other than signal weak in my new house and tech support could be UK based. Other than that good company… Read Full Review
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“Three.co.uk and Credit Card Security”
Written on: 20/03/2017 by GreysonMeredith (1 review written)
Would you give THREE your debit card details in these circumstances? In May of last year I cancelled my mobile contract with THREE for no reason other than I couldn’t get a signal at home (other than via the app) or at work. I cancelled my contract over the phone and was given a PAC code which I was told would last for thirty-days. That meant, according to their customer service operator, that I would not be able to use the code once that time-span had passed. As far as I was concerned my… Read Full Review
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“Amazing Company”
Written on: 24/10/2016 by KaydenceHurst84 (1 review written)
I have been with three now for around 4/5 years. I am very happy with all aspects of the service I recieve. they are great value for money! staff are always friendly and useful both in store and on the phone. very happy with the products they have supplied me over the years. Wouldnt go anywhere else any time soon… Read Full Review
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“Stay the hell away”
Written on: 23/04/2014 by RiverCole202 (1 review written)
Very bad – unacceptable experience, unreasonable, sly, rottens fraud and rude conduct is all we will say. ASA, Ofcom, Ombudsman and CISAS should be regulated with Three.co.uk with New iPad (3) 4G LTE incompaitible frauds in the UK and be sure we will not be ordering any future mobile broadband ever again… Read Full Review
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“money hackers”
Written on: 15/04/2014 by yasf (1 review written)
Very very very bad network ever...EE network is way better..i cancelled my contract last year with no upgrades requested and they kept taking money out of different amounts without my knowledge for good four months untill i looked at my statement...now they are enquiring for the past 2 months and hvnt returned my money n havnt cancelled the contract..please guys dont use 3g..dey r faruds… Read Full Review
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“Patched Customer Service but Cheap and Fast.”
Written on: 18/02/2014 by Linctus (4 reviews written)
I've been with them for two or three contracts now and while I've had some terrible customer service sometimes, they're getting better all the time. Customer service has been good on my current contract, of which I have about ten months left (2yrs). Most of the time it's at the beginning of a new contract and a lot of it is language issues, but on the whole, when things settle down, I rarely have to speak to customers service. The data network is fantastic, I recently received my 4G signal… Read Full Review
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“totally unreliable and awful service”
Written on: 12/01/2013 by jar3 (1 review written)
For over six months three have been fixing a problem in my area which means I can't make or receive calls and random times during the day and text messages arrive hours later or not all!!! I call and all I get is 'wait 14 days and well call back' which they don't, and when I call them back they say the works finished and every thing is wonderful... except nothings changed.... This is just one very small part if the problem. Do yourself a favour and look elsewhere… Read Full Review
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“4 months with no service and unlock code did not work”
Written on: 02/01/2013
My complaint is similar to another one posted on getting their phone unlocked. 1. My phone broke and I a dropped it off at the Stratford Upon store to be repaired. The phone got repaired and the store then lost the phone. I dropped it off on August 30 and got it back towards the end of October. It took many, many phone calls and emails. During this period they continued to charge me for a service I did not have! 2. I travel frequently for my job outside the UK and needed to get the phone… Read Full Review
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“Awful customer service and security”
Written on: 07/12/2012
My Three account was hacked when I was due to upgrade and someone ordered a Galaxy Note to be sent to a London address (I live in Manchester). Three were aware of this but did not contact me, I only found out when I tried to cancell my contract and found out it had been extended by two years! Their customer service staff were consistently rude and unhelpful, several times I was told that a memeber of their investigations team would call me and they never did. Even though it was entirely their… Read Full Review
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“Three - cheatters ,poor customer service, hidden charges”
Written on: 16/11/2012
Stay away from this phone and internet provider. Three.co.uk. steal from people, there hidden charges in the contracts. When you want to cancel the contract, they make it difficult for you and delay your cancellation so that you cancel it later and get charged more. Customer service is poor, they can't help you and never understand your point or view nor they seem to bother with your enquiries. Coverage is also very poor. To avoid disappointments, hidden charges and several headaches, STAY AWAY… Read Full Review
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“Stay well away !”
Written on: 26/08/2012 by Yuogo (1 review written)
Absolutely out of order, we have placed an order for the handset as I wanted to go for 24 mounts contract with three, however this never happened, I think I spoke to every staff member of their team, and this never has been sorted out. apparently the phone has been delivered to the wrong person and which it was tactually there fault, because the parcel required signature , !!! Any way, never arrived , never been sorted, They dont know what to do or what to say when I call, I had to cancel… Read Full Review
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“Bunch of idiots”
Written on: 01/06/2012 by DavidGitt (1 review written)
Placed a pre-order for the new Galaxy S3 three weeks ago - changed my mind about the colour so rang to tell them the next day - i.e. still nearly three weeks before the release date at the back end of May 2012. Phone was supposed to be delivered 2-3 days ago but nothing, so I rang again to find out what the problem was - only to be told that they had cancelled the order instead of changing the colour preference, hence no phone. I suppose I could have ordered the phone again whilst talking to… Read Full Review
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Swanman70's Response to swanman70's Review
Written on: 28/09/2017
Since writing this review, Three have contacted me again with an apology and a reduced-price offer on the SIMS I wanted. For the sake of balance, I should report that this call was much better handled and, had this been my initial contact with Three, they would have had a four or five star review.
Based on this call, the new offer, their coverage and overall reputation elsewhere, I have now signed up with them. Time will tell whether I should have gone with my initial impression; I will keep you posted...