I ordered a Vintage flying v on 9/10/2012 it arrived brilliantly packed less than two days later. Excellent service andthe cheapest price on the net. The website is clunky and hard to log on to. However the price and the service has been first class. I was going to buy second hand but for an extra £16.00,I got a new one!

I bought a Kinsman Keyboard Bag online from stagebeat.co.uk as it was the best price on the web. Called to check they had it in stock, which they did - I don't necessarily trust websites when it says IN STOCK on the web page. Arrived next day. Perfect service. They had a few not-so-good reviews so I thought I would add this for 'balance'.

I placed an order with StageBeat for two tom holders on 09/05/09. The advertisement stated "ships in 3-5 days". It's now 01/06/09 and I've only received one item in partial shipment yet their site is still stating ships in 3-5 days!! So it's the old story of advertising stock you don't have and then ordering from the manufacturer when you have a sale on your hands.

In the case of YAMAHA products this order process typically takes 3-4 WEEKS!

Not good practice, had I known I would have bought elsewhere, unlike ARNIE I WON'T BE BACK!!!

I ordered a guitar from Stagebeat. Unfortunately it was damaged by the courier during transit and I had to send it back. Stagebeat organised and paid for the return shipment and shipped another guitar as soon as they received the damaged one back. All in all, i was very pleased with my purchase from Stagebeat.

Perfect - how it should be! Placed an order on Peavey Pro12 speakers, items were in stock, but I'd missed that day's shipping (as it was nearly 5pm I could understand that), but was assured they'd ship the next day; they did, so perfect!
Very helpful customer support team, so will be calling back when I can afford some more gear!

StageBeat stagebeat.co.uk is a good website, easy to find and order. They have a huge and wonderful range on their site. They state "usually delivered in 3 to 4 days" their get out close is USUALLY. I placed a £220 order including a guitar and an amp. Emailed me to say could not deliver the amp for two weeks. I both emailed and phoned to cancel the item out of stock to avoid delay as it was for my sons birthday. I am glad I called again later in the day to check when to expect delivery as my cancellation request had not got to the system. I also found out THEY WERE NOT SURE WHEN THE GUITAR WOULD BE DELIVERED. I had to cancel the complete order, and only after persistence they agreed to confirm cancellation on email. Managed to get all items from another online shop and guitar was 25% cheaper.