went today and found as usual staff were unhelpful and surly. I had a 6 bags of compost on a trolley and 3 kids with me. Not one of them offered to help me out. Check out bloke wanted me to push barrow to the end till as that was the one working. Eventually someone helped me out. Surly bloke took stuff to the car for me. Never again! PLus most of your plants could do with a really good water. And your staff need some customer service training asap.

Ordered some things on 2 January but they still havent arrived. Apparently they have moved warehouses recently and that didnt go too well......

The items that I wished to purchase were screening, bulbs and cloches for the winter which were all just as I wished and also at a very good price. However, the service was excellent and friendly on line, the delivery was a sensible and fixed cost with no extras for being north of Perth in Scotland. All delivered in super quick time, if Capital can achieve this why not other on line sales? An excellent, efficient company I would have no hesitation in recommending them to everyone in any part of the UK.

Found a gazebo that we liked in a garden centre on bank holiday Monday. Came home and found one £95.0 cheaper on capital gardens website. Ordered that day and it arrived on Wednesday. Well done good job, happy customer.

I ordered a furniture set and bbq in summer. After much shopping around I found Capital Gardens who also had some fantastic offers and great products. I knew they had the bbq in stock but the furniture set i wanted clearly wasnt. I rang up and the lovely lady managed to order my furniture set and deliver it to me within a week, and the bbq was sent out straight away at no extra charge. I would definitely recommend the company to friends and will be using again.

EFFICIENT AND SPEEDY SERVICE, ITEM WAS ORDERED ON A THURSDAY MORNING AND ARRIVED STRONGLY PACKAGED ON FRIDAY MORNING. EXCELLENT SERVICE, VERY HELPFUL AND PATIENT STAFF WHEN I NEEDED TO SORT A PROBLEM MY END WHEN ORDERING. I WILL CERTAINLY USE THIS COMPANY AGAIN AND RECOMMEND TO OTHERS.

I placed an order on July 17, 2013 but never received. No other information release by this company to my numerous inquiries. Money taken for nothing. Shame.

My delivery was delayed because an item was not in stock- fair enough. When ready for dispatch they asked what day I would like it delivering on (very good). When delivered only one item was delivered- the item that had not been in stock. The other items were not dispatched, they were still in London. So a day off work wasted. I complained. They agreed to deliver on a Saturday at no extra charge. I checked on the Friday that the item was going to be delivered on the Saturday. They assured me it was. Come Saturday, no Tracking advice from the courier, so I call them. Apparently Capital Gardens had given the Couriers clear instructions to deliver on the Monday. Apalling. So I have to take another day off work. It would have been quicker and cheaper to drive to London and collect the items in person. I would never order anything from them again.

I ordered the Antique Tea table and four chairs for our small front terrace on the Thursday and it was delivered on the Friday. The item was fully assembled and by Friday evening we were using it and enjoying the sunset. Very friendly staff and a lovely product, we will use Capital Gardens again.

Bought a parasol about 10 months ago and after using it during this summer the handle broke. I emailed Capital Gardens who immediately forwarded my complaint to the company that supplied the parasol. The next day I was told the complaint had been addressed and that they would be sending me a new one. I have now received a new parasol. This after sales service was conducted in a efficient and speedy manner without any fuss. I certainly would recommend this company to anyone and shall be using them again.

Delighted with the quality of the product,which was a kettler table and two chais,the price free delivery and speedy delivery were top dog.service excellent ,would highly recommend to anyone.