Post Office International Money Transfers Reviews

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Latest Reviews

★☆☆☆☆

“Website more down than up.”

Written on: 07/03/2016 by UrijahBentley218 (1 review written)

The number of times I have tried to use this website and found it to be down or unresponsive is unbelievable. Someone somewhere should be sacked. A truly awful service when all you want to do is send some cash to your kin studying in Europe. their exchange rate is bad enough, but when the website is forever down it is even worse. Simply better via the bank with a better rate and some reliability… Read Full Review

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★☆☆☆☆

“Not What They Promise”

Written on: 19/02/2016

A transfer agreed 3 weeks ago has not arrived in my payee's bank account. PO International have shown no interest in trying to sort the matter. They promise to ring back and never do. E-mails to so-called client services go unanswered. At the end of the day they have taken my money and not delivered. Another more 'successful' transfer took 8 days - not the 2-4 days they advertise. I've lost track of the number of phone calls and e-mails I've made to try and get some resolution to the problem… Read Full Review

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★☆☆☆☆

“December 2015 - I was told by Post Office that their...”

Written on: 27/12/2015 by postofficereview (1 review written)

December 2015 - I was told by Post Office that their international money transfer scheme was free and fast and encouraged by Post Office staff to use their telephone to ring and check. I was told that it was free, that the exchange rate was going to total AU$ 5050 if I opened an account and made the transfer that day and that it would arrive within one or two days. 10 days later (5 business days) and the money has still not arrived. The actual exchange rate dipped to AU$ 5015 when I made… Read Full Review

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★★☆☆☆

“Unhelpful customer service”

Written on: 22/06/2015 by Eha2486 (1 review written)

I had a problem with my transfer for a holiday in Belgium. The three customer service representatives I spoke to were unhelpful and frankly sounded like they couldnt be bothered to help sort out my problem. I would rather pay the fee from the bank than use them again… Read Full Review

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★☆☆☆☆

“CHARGES”

Written on: 11/06/2015 by sprouto (1 review written)

BE VERY CAREFUL READING THE T and Cs,I STARTED THE PROCESS OF AN INTERNATIONAL TRANSFER ON LINE,HAD A PROBLEM SO PHONED THE HELPLINE,HE SAID YOU HAVE THE EUROS POUNDS CONVERSION THE WRONG WAY ROUND AFTER TRYING TO GET SOMEONE TO HELP ME,I DECIDED NOT TO CARRY ON AND USED MY BANK INSTEAD,I THEN RECEIVE A CALL FROM THE POST OFFICE YOU HAVE TO PAY A BILL ( £146.16p ) FOR CANCELING YOUR TRANSFER… Read Full Review

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★☆☆☆☆

“Post Office International Transfer”

Written on: 11/05/2014 by Jeany118 (1 review written)

Used Post Office International Transfer "fee free"service a couple of years ago and a charge was made before the money reached overseas account. When queried was told it was made by intermediary between HIFX (used by PO) and my Bank. Refund made and told by representative of PO to contact if happened again and would be refunded. Had to make transfer again March this year and rate looked reasonable. Charged again, over £40. Emailed 4 times, including 2 to CEO. No response so went to Financial… Read Full Review

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★☆☆☆☆

“Its HIFX - fees are hidden just use your bank instead”

Written on: 28/05/2013

The PO service is provided by HiFX. This rang alarm bells as I was planning on using the service to avoid high HiFx prices! The interface is a branded copy, everything is the same. If you check out the real conversion rate first using xe.com or similar you will then see that around £10 or more has been added into the "free transfers". Very underhand way of dealing and surprised PO have put their name to it… Read Full Review

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★☆☆☆☆

“Hidden fees and refunds”

Written on: 07/01/2013

I need to regularly transfer money to the USA to pay for my fathers care. Having made contact by phone with the Post Office - which was the only way to arrange for a transfer of money from the UK to USA - I was impressed by the assurance that there would be no fee at either end of the transaction and in the unlikely event of the recipient being charged a fee they would sort out direct with the recipient bank to ensure no further fees are levied and the fee refunded. I proceeded although the… Read Full Review

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Macsalvadro's Comment

Written on: 06/05/2013

I am having the same problem with the post office, I paid here in order to be received $450 in peru. And my family there has been paid just £365. There is not fees from the PostOffice, but they don`t care anymore once the money is out of UK.
I am going to use Western Union from now on...
It is never gonna be so expensive as through the post office

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★☆☆☆☆

“Dont be take in as IT IS NOT FREE .......”

Written on: 03/04/2012 by Biyi_O (1 review written)

As the header states, it is not free ... The receiving Bank will charge you .. I processed a transfer to my US BoA account and was charged $12 for the transfer. This resulted in a shortfall for the actual amount I wanted transferred in order to pay a bill. Suffice to say, the bill could not be paid due to insufficient funds and you can guess the rest ... I was charged by BoA and the compamny I needed to pay. I had previously used Global WebPay but just wanted to check out what the PO… Read Full Review

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★☆☆☆☆

“not really free - charges hidden in exchange rate”

Written on: 28/02/2012

This service claims to have no charges. This is because the charges are hidden in their adjusted exchange rate. My bank charges £25 for international payments, but the cost of transferring 700 euros works out the same as with this post office service because of their adjusted exchenge rates. For larger amounts my bank works out cheaper. I find it insulting and patronising that they claim there are no fees, when in fact there are effectively fees that are hidden like this. I haven't used… Read Full Review

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★☆☆☆☆

“Can't believe the post office work with these crooks”

Written on: 24/02/2012

Tried to make a transfer using my Natwest card. Failed on three attempts with no error message - almost locked up my PIN. Later I find out that they don't deal with Natwest... Then I used a Euro debit card to make the transfer, all seemed fine. Then I get a phone call saying that the transfer hadn't gone through. OK I said I'll make alternative arrangements and made the transfer via my wife's bank account. I then get an email telling me that I have to pay the difference in exchange rates… Read Full Review

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★★★★☆

“Have tried other options like main branch banks etc....”

Written on: 28/03/2011

Have tried other options like main branch banks etc. Lots of hassle and not received well by staff in branch as time consuming for them. Have used this service to transfer money to several accounts in Cyprus and have never had any problems. Quick and simple to carry out on line. No dislikes as just so simple and cheaper than other options. Highly recommended… Read Full Review

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★★★★☆

“A great service - no fees and very easy to use. ...”

Written on: 15/12/2010

A great service - no fees and very easy to use. Completely online so have no idea what the other reviewers mean! I use it every month to transfer money to Spain and the process is quick and easy. You only need to enter the recipient details once and it's saved for future transfers. Highly recommended, definitely not a con!… Read Full Review

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★★★★☆

“I have used the Post Office to transfer money from my...”

Written on: 03/12/2010 by troupandrew (1 review written)

I have used the Post Office to transfer money from my bank account in London to my bank account in France 3 times. The service was quick, effective and very competitive on price except once when some of the details of my French account were incorrect and then the PO staff were very quick efficient in sorting out the problem… Read Full Review

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★☆☆☆☆

“I signed up online. As advertised I expected...”

Written on: 15/10/2010

I signed up online. As advertised I expected everything to be done online including the payment. Now the ask me to pay the difference of the exchange rate from the date I apparently placed the order and today because they had to buy the currency. If they had to buy the currency without me paying why did they not make the international transfer as well.
This is NOT AND ONLINE SERVICE AS ADVERTISED. IT IS A CON. STAY AWAY FROM IT - THAT WOULD BE MY RECOMMENDATION… Read Full Review

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Anakondaxxx's Comment

Written on: 25/11/2010

I found this review very helpful because i registered online, and i cant transfer any money. i couldnt found any button for money transfer. i have used many transfer bank sites before, and it was very clear. whith this Post Office International Money Transfer, i cant transfer online:(.

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★☆☆☆☆

“This is not an online transfer facility as they state...”

Written on: 10/10/2010

This is not an online transfer facility as they state on the web site and the customer service people will tell you. You have to speak to a dealer every time you want to send money overseas… Read Full Review

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★☆☆☆☆

“Post office money transfers are a con. You are asked...”

Written on: 23/02/2010

Post office money transfers are a con. You are asked to 'open an acccount' over the phone before you know how much it is going to cost. When you realise it is too expensive, you find yourself unable to cancel a contract made over the phone because of some exception to the Financial Services Distance Marketing Regulations 2004. This means you have to pay a fine to extricate yourself from the arrangement.
Don't do it.
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★★☆☆☆

“Signed up with Post Office International Money...”

Written on: 01/08/2009

Signed up with Post Office International Money Transfers, got two phone calls telling me how fantastic this service is... Then recieved two letters through the post , telling me how fantastic and easy this site is. But when i tried to send money, it says i must arrange it over the phone.. there is no way of sending money without first making the phone call. I was told that everything could be done online.. Not true… Read Full Review

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★★★★★

“This is the first time I have logged onto this site...”

Written on: 06/10/2008

This is the first time I have logged onto this site and I was able to get all the information I needed in a few minutes. This saves me time. Clear language… Read Full Review

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★★★★★

“I got a an acceptable rate, because i ordered over ...”

Written on: 17/06/2008 by corona74 (1 review written)

I got a an acceptable rate, because i ordered over £500 and if i used the home delivery option it would have been free to deliver. Worth bearing in mind if you are going to be at home the next day, since i couldn't use my work address since it is not the same as my debit card info… Read Full Review

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