LV= Liverpool Victoria Pet Insurance Reviews

★★★☆☆
3.2 / 5
50% of users recommend this
  • Customer service

  • Value For Money

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LV= Liverpool Victoria Pet Insurance

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★☆☆☆☆

“Drive you to despair...”

Written on: 19/05/2016 by Brenti205 (1 review written)

Absolutely do NOT use this insurer. Nobody seems to know what they are doing. They sit on claims for an eternity and just when you have been assured your claim is being assessed, lo and behold you receive another text to say there is missing information. When you call to find out what the problem is, you realise you have already provided this piece of information three to four times and the person at the other end of the phone agrees when he/she reads the notes - yet they are still asking you… Read Full Review

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★☆☆☆☆

“WASTE OF SPACE. UNPROFESSIONAL .AVOID AT ALL COSTS”

Written on: 29/10/2015

This company cancelled my mother in laws insurance with no reason,and did not tell her,she only found out when her dog had an accident and became paralysed, she rang needing scans and surgery for him .They promised numerous times that they may reinstate the insurance as it was their mistake and the bank confirmed the direct debit was still open they just stopped taking the monthly payments, after a week of not getting calls back or a decision when she rings daily, her dog is still laying… Read Full Review

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★☆☆☆☆

“Waste off time”

Written on: 03/08/2014 by Malone170 (1 review written)

Try to clam got the run around Saying not got any info Asked about a clam Would not pay out said due to illness From before that never ever clamed Steer clear off them Use tescos… Read Full Review

Jacqueline10's Comment

Written on: 23/12/2015

Wouldn't recommend tesco it's a rip off, once your pet is over 7yrs they hammer you

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★☆☆☆☆

“policy not worth the paper it's written on.”

Written on: 22/04/2014 by Rodneyk121 (1 review written)

Did not pay for op on dog as he had not injured himself after I phoned LV to check he was covered. Vet said they were a nightmare to deal with… Read Full Review

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★☆☆☆☆

“Good for young dogs but avoid for older dogs”

Written on: 03/04/2014 by Jetsmum (1 review written)

Good insurance until you pet gets old then - policy doubles in price from 250 a year to 500 Needless to say cancelled… Read Full Review

Jacqueline10's Response to Jetsmum's Review

Written on: 23/12/2015

Had that with tesco they more than 10 times it, was hoping this would b better been insured with them for 3 yrs now though had a couple of claims they settled no problem policy hasn't gone up that much either, and found customer service good

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★☆☆☆☆

“WHY SUCH A LARGE INCREASE ?”

Written on: 15/03/2014 by IsaiasMalone (1 review written)

I took out LV premier cover in February 2013 to cover our 15 month old cat. Despite not having any claims this years renewal price was nigh on 20% higher which I thought was excessive in the current financial climate. I pointed this out to them but to no avail. To reduce the cost I decided to go with their lower level of cover. I was then shocked to find that they class this as a new policy, and as such it would be subject to the standard 14 day no cover clause. This really annoyed me so I… Read Full Review

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