Homebase Kitchens Reviews

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Homebase Kitchens

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Latest Reviews

★☆☆☆☆

““DONT USE A KETTLE OR COOK IN A HOMEBASE KITCHEN””

Written on: 20/08/2018 by Carmeloi422 (1 review written)

We have a Homebase kitchen but 14 out of 14 doors have failed everything else (trim ,drawers, units etc.) is all ok Homebase gives a 10 year guarantee first FIRA had to do a inspection this was carried out they deemed that fault/damage was due to excess steam and heat not happy I went to the Ombudsman they in turn agree with FIRA by the way one of the doors is 9ft away from the kettle we have an extractor over the cooker that vents to a outside wall a door in and a door out plus a window so… Read Full Review

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★★★★★

“Wonderful Kitchen and Staff”

Written on: 10/07/2018 by Lake.District.Couple (2 reviews written)

We took our time getting a new kitchen. We wanted something good and good quality. Homebase in Carlise was friendly, very helpful and designed a nice kitchen for us. They installed it last week. WOW!. Its beautiful, easy to clean, very high quality and has put value on our home. Thank you. The installers were nice guys, cleaned up as they went and even did a bit of plaster work for us. Overall a great experience. We would recommend… Read Full Review

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★☆☆☆☆

“Horrendous quality and faulty design ”

Written on: 24/05/2018

I made a big mistake buying a kitchen cupboard from Homebase. The design I was given looked fine on paper, but, when I received the materials, I was shocked from the poor quality I received. Around 25% of the cupboard was not installed due to faulty design, and all the joiners that I hired fo install it, were not impressed with it. Don’t make that big mistake like the one I did. Stay away from Homebase and don’t waste your money. I waisted over 1000 pounds on that shabby cupboard and I… Read Full Review

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★★★★★

“EXCELLEN CUSTOMER SATISFACTION”

Written on: 31/03/2018 by cuFinnegan16 (1 review written)

JusT bought new kitchen from Homebase, Team Valley,Gateshead and have to point out that from beginning to end the service and attention was tip top. The minute from entering the store and meeting, and then to the kitchen planner, profesional and attentive to customers needs . Nothing was a bother to either of these two members of staff and it showed in their dealings with us and our needs. He was excellent with our plans for kitchen and consequently we went ahead with purchase. No problems… Read Full Review

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★☆☆☆☆

“Made for you Kitchens - Homebase Product”

Written on: 28/03/2018 by Melvinz113 (1 review written)

Made for you suggest that you receive and fit. You would be mistaken although we were not told this before buying. Every end panel needs to be precision cut by your fitter both in height and length, Examples- Floor end panel 910x690 Carafe (x12) - these did not fit any of the base units. Why are the end units 690 and all the base units are 600, they had to be cut in width and length to fit. This is madness, "Made for you "suggests you do not need to cut panels to size. Standard wall… Read Full Review

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Pablot's Comment

Written on: 17/04/2018

End panels are always oversized. This is so they can be cut exactly to the shape of the wall they are sat up against and give a neat, precise finish. Not all buildings and walls are flat and/or upright and the extra depth in the end panels allows for these discrepancies. The same applies for the heights of the panels, as not all floors are level.

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★☆☆☆☆

“terrible ”

Written on: 22/01/2018 by cjTierney408 (1 review written)

A few pounds short of £ 12000 i paid homebase. Absolutely shocking floor had to be redone by another better supplier . Homebase charged me £970 for my floor £300 of that was the flooring they hadn't levelled flooir but worst of all the flooring wasn't waterproof in a kitchen! !!!!. Eventually got money back and the reputable flooring company fixed the problem. Also loads of problems soft close doors don't work. Taps dripping but no backup what so evet. Would never ever use them… Read Full Review

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Was this review helpful? 11 1
★★☆☆☆

“Looks shabby after four years”

Written on: 23/11/2017 by Wallacepj296 (1 review written)

I paid out for a Schreiber kitchen from Homebase, little did I know that Shribier had sold out to Homebase. I believed I would be getting a quality product. Haha. After four years some of the base units have started to blow, I have painted units. I was told that I could clean them with any product that did not contain bleach. Rubbish, you can only clean them with soapy water and dry immediately. I have for the past six months been in dispute with Homebase over this, all they say is you must… Read Full Review

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★★★★☆

“Kit & Kaboodle kitchen - worth every penny”

Written on: 03/11/2017

Having looked at many different kitchen retailers, we chose Homebase as their prices couldn't be beaten and we were on a tight budget. We ordered through the Tunbridge Wells store and the service could not have been better. There was a problem with delivery which meant we had to pay our builders to put the carcasses together, but we got a refund for this from the store. The kitchen is fabulous and looks just as good as a Magnet or higher-end kitchen. Don't be put off by reviews, take a risk and… Read Full Review

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★★★★★

“Homebase built for you kitchen from Harborne Birmingham”

Written on: 07/10/2017 by Zan100 (1 review written)

I recently purchased a new built for you kitchen from Homebase in Harborne, Birmingham, this was after spending months looking at other specialist kitchen companies and with hindsight, I would not have wasted any time with the others. The quality of the products on offer, was of a very high standard with plenty of choice and all the units came ready built. The attention to detail , the staff at Homebase put into the design and quote and getting the best price - (by price matching, meant we… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Distressing experience”

Written on: 03/09/2017 by Lisat177 (1 review written)

Initially all seemed fine. The old kitchen was taken away. Then we realised that the team doing the job (which is NOT a Home Base team), were doing something different from what we had agreed with the designer at Home Base. Tense and upsetting discussions followed. This delayed things and we had to pay extra money. The works were completed more than 6 weeks late. We realised a few days later that some details had not been completed (e.g. sealing around the sink, some painting). Two months later… Read Full Review

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★★☆☆☆

“Useless Guarantee?”

Written on: 06/08/2017 by afMartin126 (1 review written)

I have been advised by a member of staff that even though I have all the purchase documents the 10year guarantee doesn't cover me. The kitchen was installed 2011 and I purchased the property 2015. The issue is that the foil wrap has come away from the MDF board on the doors… Read Full Review

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Shrubsall's Comment

Written on: 23/11/2017

Mine too, it was installed in 2013 and I have the same problem, I am in dispute with them at the moment, your review is going to help me fight my case I think.

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Lizf4619's Comment

Written on: 23/11/2017

Let me know how you get on. The CAB advised me Homebase were correct - they did however pass it to Trading Standards. I've since spoken to various kitchen installation companies and their guarantees are all the same. They are not transferable. One even told me that even when the purchase is made by a builder/kitchen fitter the guarantees do not cover the home owner as they were not the purchaser.

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Shrubsall's Comment

Written on: 23/11/2017

Mine too useless Company and product

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★☆☆☆☆

“Home Base Kitchen fiascoes ”

Written on: 02/08/2017 by sdPorterfield148 (1 review written)

I'm so frustrated with Home Base kitchen "THE HOLE EXPERIENCE" ALL YOU POTENTIAL KITCHEN BUYERS ( PLEASE PLEASE DON'T BUY A KITCHEN FROM HOMEBASE) you have been warned!!!!… Read Full Review

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Shrubsall's Comment

Written on: 23/11/2017

Agreed worst kitchen ever purchased and yet one of the most expensive.

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★☆☆☆☆

“Never again ”

Written on: 20/06/2017

Homebase kitchen was rubbish from start to finish it's done now but not happy if I could sue I would Homebase in honiton Devon please keep your money and go to a shop that staff is honest with you not lie then take your money then don't want to know the man on the sales never go to him order my kitchen had wrong handles not enough plinth wrong lighting he will offer you everything till he get your money then that's it please please guys don't go to Homebase honiton Devon only if you want bad… Read Full Review

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Howell2's Comment

Written on: 02/08/2017

I've got similar problems hopping to sort it out tomorrow !!

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★☆☆☆☆

“The worst ever”

Written on: 17/06/2017 by Velezam36 (1 review written)

We have recently experienced the worst customer service I have ever come across. Never have I witnessed such incompetent employees who cannot be trusted or relied on. We tried to order a kitchen that basically never arrived! Week after week after week we were fed untruths and fake dates for delivery. A complete nightmare from start to finish and the most unhelpful and rude staff which made the matter 100% worse. I have been horrified and appalled that a large business like Homebase can proudly… Read Full Review

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Welshguy4's Comment

Written on: 18/06/2017

Worst place ever as we went there to buy a kitchen in honiton Devon promised everything by the sales man had our money then didn't want to know when we complained about plinth missing and the lights was wrong had wrong door handles not happy at all gave us wrong floor tiles for kitchen biggest load of rubbish ever please please don't buy from this waste atime company homebase you are rubbish ever

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Howell2's Comment

Written on: 02/08/2017

Just had kitchen delivered wrong parts in box's my kitchen fitter is having a nightmare in trying to fit the kitchen, going Home Base tomorrow try and sort out the mess, but reading reviews I don't think I'm going to good out come!!!

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★★★☆☆

“After sales misery”

Written on: 22/05/2017

Got a kitchen fitted in feb 2017 from Homebase Craigleith Edinburgh have to say they made a great job from designer to the guys who fitted it wasnt untill the day after the tiler came noticed scratches all over work top that werent there contacted the joiner who came and polished it but still scratched. Phoned the store and still waiting for someone to come out and still waiting after sending pictures over. After phoning 4 or 5 times kept getting the same reply that some one will phone back… Read Full Review

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★★☆☆☆

“Shambolic”

Written on: 29/04/2017 by Draven163 (1 review written)

Had a kitchen fitted in Feb 2016, we still have problems now from worktops bubbling up to pipes leaking to doors getting some sort of marks on them etc etc... it has not been a great experience with them. The workmanship was very poor, I've had to finish some of the work off myself because of waiting for somebody from Home-based to come round. The aftersales is very poor too.. as soon as they have your money they don't wanna know! A total shambles if you ask me and I wouldn't recommend them to… Read Full Review

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★☆☆☆☆

“Poor kitchen experience ”

Written on: 17/03/2017 by TXMZWA (1 review written)

Ordered a kitchen from home base in Feb this year we were given a delivery date took most of the kitchen out apart from the sink and cooker managed for the few days before delivery I confirmed with Homebases on the morning of belivery to make sure it would be arriving thay assured me it was on its way the plumber took the sink out and the cooker was disconnected thay arrived at the said time with appliances only thay had no knowledge of a kitchen for delivery you can emagin my dismay laws now… Read Full Review

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★☆☆☆☆

“non starter”

Written on: 10/03/2017 by rinty67 (1 review written)

judging by most of the reviews ive had a lucky escape.well heres my review ,or lack of it.febuary 5th i had an employee of homebase out to measure kitchen. four weeks later still no contact from them for design consultation.so i phoned on a tuesday eventually got through(derry branch,n ireland)i asked to see employee i was to speak to,the lad proceeds to look for him instore. 20 minutes later he comes back to phone and tells me he cant find him,i hang up. phone rings a couple of hours later and… Read Full Review

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★☆☆☆☆

“DONT BUY A KITCHEN FROM HOMEBASE”

Written on: 03/02/2017 by MaeMae123 (1 review written)

I ordered my kitchen from Homebase in Hamiltom, I had my kitchen delivered on Wednesday afternoon. When the first unit was installed we realised it was not the right unit. We contacted Homebase on the Thurdday morning who eventually confirmed that it was the wrong unit and they would send out new ones. We presumed this would be a next day delivery as I do not have a kitchen at this point. I called this morning to ask when the units would be deliverd to be told it would be next Wednesday the… Read Full Review

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★★★★☆

“Completely satisfied from start to finish”

Written on: 07/12/2016 by Claireylou (1 review written)

After reading some reviews on here after ordering my kitchen from home base, I was pretty much dreading the whole thing to be honest but luckily for me, I can honestly say that everything has gone well from start to finish. The kitchen designer was great and really helped in getting the best out my fairly small kitchen. This home visit was followed by an equally productive visit in store where I was talked through the impressive 3D design. After ordering and payment was made, I was frequently… Read Full Review

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