Tiscali TV Reviews

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★★★☆☆
2.5 / 5
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  • Customer Service

  • Features

  • Value For Money

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Latest Reviews

★☆☆☆☆

“The worst customer service I've ever had”

Written on: 29/06/2011 by se17dave (1 review written)

The Broadband + TV + Phone package is good value for money, but keep your fingers crossed that nothing goes wrong. Calling their customer service is a stressful experience. Your call is usually answered somewhere like the Phillipines, before being put through to TV customer service based in London. Rarely do the call operators transfer the call and pass the information on, meaning you have to go through security each time you get forwarded to someone else and have to tell them again whatever… Read Full Review

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★☆☆☆☆

“I have just cancelled my TalkTalk TV, I have taken...”

Written on: 01/03/2011

I have just cancelled my TalkTalk TV, I have taken this long to do it because it was cheap. The package sounds great but the reality is that it's not reliable - the straw that broke the camels back was the complete disappearance of BBC1 yesterday. Help desk advice - switch it off then switch it back on again (which surprise surprise didn't work).
The box is noisy - almost as load as the computer.
It freezes at least once a day (switch it off and back on again)
You can only record 2 or 3 things… Read Full Review

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★★☆☆☆

“The overall TV service is a disappointment. The...”

Written on: 14/01/2011 by cookiewise (2 reviews written)

The overall TV service is a disappointment. The Tiscali pvr switches itself off when it feels like it and thus fails to record set programmes. It is entirely unreliable. On the rare occasion that it will stay on it is great, but often it just switches itself off during a show. I have suffered it because it is not my sole TV recording device and it is inexpensive when taken alongside the telephone/broadband bundle… Read Full Review

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★★★★★

“I had a few problems with the box when it was 1st...”

Written on: 09/03/2010

I had a few problems with the box when it was 1st installed but this was due to the light sensor on my TV but they were quick in replacing the box with a different IR sensor inside of it and everything worked fine the HD up scale is rally good 100% better picture quality then Sky+ HD offers for there standard definition channels and the on-demand is amazing on par with Virgin Media. I was a Sky+HD subscriber but when I saw the Tiscali package was over £30 cheaper than Sky I thought I would give… Read Full Review

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★★☆☆☆

“The Tiscali+ box is horrendously noisy (mine makes...”

Written on: 08/02/2010

The Tiscali+ box is horrendously noisy (mine makes more noise than my computer),if recording via the phone line you can only watch terrestial programming at the same time. I had no cause to contact Tiscali customer services but since Talk Talk have taken over I've had an issue with overcharging and their customer service is abysmal and I'm now looking for another service provider… Read Full Review

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★★★★★

“Reading many of the reviews above, most complain about...”

Written on: 19/01/2010

Reading many of the reviews above, most complain about customer service, and I agree, Tiscali's customer service in general was awful, although, being able to report issues through their forum is useful, and generally gets a response. Better than using their 5-10ppm phone line.
Now they have been bought out by and rebranded as TalkTalk, I worry that customer service may drop further, as TalkTalk have never ranked particularly high.
However, the Tiscali TV package is fantastic, being able to… Read Full Review

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★☆☆☆☆

“DO NOT USE TISCALI FOR TV!!! installation..fine no...”

Written on: 26/11/2009

DO NOT USE TISCALI FOR TV!!! installation..fine no problem but the actual function of tiscali+ is terrible.I was told it would record 3 programes at once but was not told that the chanels recieved through the phone line could not be recorded whilst watching another through the phone line, i was recieving all chanels through the line which meant i could only record one programe but had to watch it aswell???? when i rang up on the day of installation to cancel i was told my 14 day cooing off… Read Full Review

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☆☆☆☆☆

“CUSTOMER SERVICE ARE USELESS, ALWAYS HANDING OFF THE...”

Written on: 18/02/2009

CUSTOMER SERVICE ARE USELESS, ALWAYS HANDING OFF THE QUERY, NO-ONE TAKING RESPONSIBILITY. I JUST WANT THEM TO STOP CHARGING ME FOR SOMETHING I NO LONGER HAVE!… Read Full Review

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★★★★☆

“Great VoD Channels & Awesome Choice of Movies ”

Written on: 06/12/2008 by Stephen66511 (1 review written)

Great VoD Channels & Awesome Choice of Movies
Awesome Internet Speeds (5x my previous provider)
No Hidden 'Max Bandwidth' so UNLIMITED means UNLIMITED (and thank god for that because I assume the TV alone racks up a good 50-100GB/Month!
Phone service 2nd to none.
Would recommend Tiscali to anyone… Read Full Review

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★★★★☆

“I thought I should come on here for Tiscali's defence....”

Written on: 18/11/2008 by AsparagusTrevor (1 review written)

I thought I should come on here for Tiscali's defence. I've found it to be a great system. Having used Sky for a few years, I ended up having to find an alternative due to moving house in an enclosed area where a satellite signal couldn't be received and cable wasn't available.

I read about Tiscali TV and BT Vision, I didn't know much about video on-demand and it didn't sound very appealing to me personally, but Tiscali offered most of the channels I watched on Sky down the phone line, so… Read Full Review

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☆☆☆☆☆

“Took three months to connect me, then charged me...”

Written on: 07/09/2008 by ctysoe1 (1 review written)

Took three months to connect me, then charged me connection fee, which should of been wavered because of the mistake, Endless hours on the phone to the fantastic customer service!! which has a charge. Now my daughter and myself cant watch telly this evening. GREAT, bring on FEB when I can join up with SKY!!!! ouch forgot i couldn't get movies with out a code but my clever, devious seven year old worked out all she had to do, was ask TISCALI without my consent. How on earth they allowed it to… Read Full Review

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★★★★★

“I would recommend Tiscali as an option which isn't...”

Written on: 18/08/2008 by stdrew65 (2 reviews written)

I would recommend Tiscali as an option which isn't really advertised as much as other providers. My Broadband speed has increased (x 4), I've not had one crash or system freeze to date. The TV service is awesome and you don't get lumbered with 100's of channels you'll never watch. The VOD service is comprehensive and keeps the whole family entertained. Along with the phone service we're saving over £50 a month on what we had before… Read Full Review

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★★★★☆

“Cheap, clean installation no drilling, no horrible...”

Written on: 18/07/2008

Cheap, clean installation no drilling, no horrible dish planked on the side of your house, catch up service brilliant and the video on demand stuff cannot be touched by other servers. Tiscali TV is a good alternative to others and a lot cheaper… Read Full Review

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★★★★★

“Loads of VOD content. ”

Written on: 08/07/2008 by chriswilsonuk (1 review written)

Loads of VOD content.
Catch Up service
Good Value for Money
Series Link
You can not tell difference between Digital channels and IPTV Overall, Great Value for Money… Read Full Review

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★☆☆☆☆

“The Tiscali TV customer service is appalling, took...”

Written on: 09/06/2008 by Phil Harrison (1 review written)

The Tiscali TV customer service is appalling, took three weeks to get through to cancel the service, each time on hold for over 20 minutes.

They sold this as totally wireless but the technician had to run a phone line to the TV… Read Full Review

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