British Airport Reviews - www.batransfer.com

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★★★★☆
3.8 / 5
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  • Punctuality

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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great Service”

Written on: 25/11/2017 by shghorban (1 review written)

Been using them for years. Very easy to book. Drivers always on time. Clean cars. Polite drivers. Highly recommended. … Read Full Review

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★★★★★

“Great value”

Written on: 22/11/2017

I use BA transfer regularly for business travel and find the booking process super easy and quick, and the customer service excellent. Drivers are helpful and professional, but most of all it's great value with a really good reward programme which means I've been able to take occasional free personal trips due to all the trips I've taken for work. I often check against other providers and it's consistently the cheapest option for airport transfers. highly recommended… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 23/06/2017 by frash (1 review written)

I had over 30 journeys with this company (the airportonly subsidiary). But on the last booking that I made for my elderly parents, the driver claimed my guests had to pay this additional fee because he had to wait for them at the airport. However, he had their flight information and chose to enter the parking area before he should have. Don't believe it when they say the fee is set and there are no other charges. I have complained many times about this to the company and had no apology and no… Read Full Review

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★☆☆☆☆

“Always late”

Written on: 08/08/2016 by 1980Shields (1 review written)

Without fail, drivers are always late. Usually 15 to 20 minutes, tonight driver broke the record of 45 minutes late. For visitors from overseas, this is extremely frustrated and annoying. Instructions are often unclear and drivers cannot communicate. If the service does not improve, no one will use BAtransfer… Read Full Review

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★☆☆☆☆

“Dreadful Service”

Written on: 15/07/2016 by Oldskoolflash (5 reviews written)

What kind of cab firm cancels your 4am cab to the airport at 2am? Yep, BA Transfer... 2 hours before we were due to leave whilst we were asleep the taxi that had been booked and paid for was cancelled. My advice is to take your custom elsewhere, they are not worth the stress and potential costs and inconvenience of missing your flight… Read Full Review

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★☆☆☆☆

“Absolutly the worst experience ever”

Written on: 14/06/2016

Don't use this company! The driver not there, didn't call the number he was given. Lied and said he did call, so did the office. The driver unsure were to go at the airport!! Didn't even manage to pay for parking ticket... Office not service minded at all, put on hold listening to the "wonderful" commercial on how good company they are. Yeah right! Took forever to cancel other bookings. Never ever using it again and no recommendation!… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 11/05/2016 by Floyd200 (1 review written)

If you want to end up in an airport waiting for your travel home from your holiday, then book this company!! drop of was very good punctual, and it was early, got back at 8.15 pm myself, 4 Adults and two children, 9 and a baby, tired but happy after our holiday, looked for driver, no sign. Phoned company, we had been cancelled, nobody knew why. So ok send another mini bus?? ..don't have one.. get another taxi. Getting slightly irate by now, and rather cold, I explained that a baby seat was… Read Full Review

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★☆☆☆☆

“Dangerous, rude, unprofessional”

Written on: 05/01/2016

As you can see I asked for a car, 30 minutes after I landed at 18.02 - so I was expecting the car at 18.32 but the driver did not arrive until after 7. We had to the car park other children and loads of luggage - the reason we booked a large car - so no help from the driver. Plus wrong information provided when we called at 18.40 that the driver was already in the terminal. After arguing with your office about this, the driver decides to talk on the phone whilst driving and also stopping on the… Read Full Review

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★☆☆☆☆

“Out would journey great. Return journey not good at all. ”

Written on: 29/10/2015

The return journey to Heathrow was in a nut shell dangerous , driver very tired , kept closing his eyes, rubbing his face and head!! Charged us more money, even though I tried to show him our email, he kept saying no his email says different., that we said we were being dropped off at terminal 3 not 5!!! Tried to phone the office , no reply . They did answer hours later said they would speak to driver!!!! Would not recommend… Read Full Review

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★☆☆☆☆

“Did not show up - Unreliable and irresponsible ”

Written on: 28/09/2015 by Addison1978 (1 review written)

They just did not show up!!! Called to chase them and they put me on hold for a while then said the car broke down. There's nothing they can do. No compensation whatsoever… Read Full Review

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★☆☆☆☆

“BA Transfer: Inconsistent, unreliable and poor...”

Written on: 19/07/2015 by AmaniNicholson462 (1 review written)

Until recently, I was a BA Transfer customer for more than the last 12 months, with over 10 trips with them in that time. The below review is for a journey two weeks ago and the service we received still makes me angry. While the ability to book this service online is great, the service you receive is totally inconsistent and more often than not - it's terrible. While there are some great reviews - I am writing from the perspective of multiple trips with a highlight on one. The majority of… Read Full Review

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★☆☆☆☆

“Unreliable service”

Written on: 11/07/2015 by 227Self (1 review written)

Very unprofessional and unreliable. I have booked a taxi to Heathrow and they were about an hour late, they said they are going to be only 15mins late. I kept calling them and asking where is the taxi river. Very stressful experience and very unprofessional service… Read Full Review

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★★★★☆

“Reliable and affordable taxi service in London ”

Written on: 25/03/2015 by rockstar74 (2 reviews written)

Was recommended by a close friend of mine who recently visited London this last January with her family. Found the website to quite straight-forward and easy to use. Overall experience would say they are reliable and if you have any concerns or doubts the staff reply to you via email. Would definitely use them when I'm in London again… Read Full Review

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★☆☆☆☆

“The driver delayed nearly 10 minutes and I was little...”

Written on: 25/03/2015 by chamod (1 review written)

The driver delayed nearly 10 minutes and I was little bit anger with him. But when the vehicle arrived he helped me to put my bags into the vehicle and was very polite. I had a safe journey. I complained the delay to the office. They told me that they will investigate it soon. Bcoz of driver delay I'll put my rating as one. Apart from that everything was very good… Read Full Review

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★☆☆☆☆

“Avoid: late, lost”

Written on: 04/08/2014 by 150Wilkinson (1 review written)

Driver was late. Couldn't find the hilton. An iconic building. Then driver ignored GPS with arrogance that he knew better. Took over 30mins to get to spot that is normally less than 5 minutes away. End result 2.5 hours to Gatwick. No time to claim VAT and lost seat reservation. This is not the first time BA TRANSFER were late. I should have learnt from the first time. Complained but it was ignored.if you get a punctual driver, great. But this is roulette. It's not worth the risk… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 16/03/2014 by RGRG888 (1 review written)

DO NOT USE - rude and late drivers, not a reliable service for quick transfer Firstly the driver never contacted me, I had to ring their office which wasn't good enough, I had expected a call whilst in baggage reclaim. Once the driver did ring (at 8.24, 10 minutes after my call) he said he would be 5-10 minutes which was untrue. It took till 8.45 for us to be collected. Our plane was due in at 8, arrived early and we were waiting from 8.06 to be collected. I had expected contact with the… Read Full Review

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★☆☆☆☆

“Highly unprofessional”

Written on: 31/01/2014 by keepintouch_2_9 (1 review written)

The driver was so unprofessional that when we got slowed down travelling towards Heathrow by heavy traffic during peak hours, he decided to terminate the journey at their office and to be picked up by new car. Only after a lot of persuasion that he continued the journey or else I would have missed my flight. Their office staff were not helpful as well. This is the first time I have seen any taxi company doing this… Read Full Review

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Annonymousdriver's Response to keepintouch_2_9's Review

Written on: 09/02/2014

Absolute disgrace. I work for these idiots and they favour their friends and family by giving them the best jobs and these drivers who are fresh of the boat think they can treat their passengers like they do back home. The BaTransfer office staff are even worse and simply do not care about anyone but themselves as they play their loud music in their office and eat their home made fruit salads. As a driver for these chiefs I can only apologise on their behalf.

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Annonymousdriver's Response to keepintouch_2_9's Review

Written on: 09/02/2014

Absolute disgrace. I work for these idiots and they favour their friends and family by giving them the best jobs and these drivers who are fresh of the boat think they can treat their passengers like they do back home. The BaTransfer office staff are even worse and simply do not care about anyone but themselves as they play their loud music in their office and eat their home made fruit salads. As a driver for these chiefs I can only apologise on their behalf.

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★★☆☆☆

“AS THEY GET BIGGER........THEY ARE BECOMING UNRELIABLE”

Written on: 17/09/2013

I have used this company so many times and in the early days they were brilliant.....always early and the drivers knew where they were going. Unfortunately now as they have grown they are using drivers with little or no experience at all.....some of these drivers cant follow a simple sat nav. My last use of this company they arrived 35 minutes late for a pick up to the airport for clients......I even had to talk the driver into the pick up point as I could see him in the wrong place from the… Read Full Review

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★☆☆☆☆

“No Show”

Written on: 28/07/2013 by drsyu (1 review written)

BA Transfer SUCKS big time. It's the most unreliable Taxi company you will come across. I will never use them again, ever! 28 July 2013, I advised them the flight number and suggest them to check the updated arrival time as this flight always arrive early. The plane arrived at 0522 at LHR and at 0615 the taxi driver still has not arrived. Called BA transfer, they said the driver would call in 2 mins. Further 10 mins, no one called. So I have to call them again and asked for a REFUND (which I… Read Full Review

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★★★★☆

“Good service!”

Written on: 12/07/2013 by drash (1 review written)

I've been using them more than 5 times now and so far, I could not fault them. The drivers were right on time and the price is competitive as well! Good service. Would definitely recommend to anyone!… Read Full Review

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