Shuttledirect.com Reviews - www.shuttledirect.com

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★★☆☆☆
2.0 / 5
26% of users recommend this
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  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don't use”

Written on: 27/09/2017 by MelanyMacKay273 (1 review written)

Shocking dropped off nowhere near the Benidorm apartments I was booked in and dropped off near a taxi rank in la calla area at 1am. taxi cost 10 euro same going back so we booked a proper transfer firm beni transfers. Poor poor poor… Read Full Review

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★☆☆☆☆

“I DON'T RECOMMEND SHUTTLE DIRECT”

Written on: 14/09/2017 by KTfromOZ (1 review written)

I want my money back!!! I booked Shuttle Direct because of the "so called" good reviews thinking we would get a comfortable, safe ride into Milano from Malpensa Airport. We got the ride from Hell!!! The drive played F1 racing on the freeway by driving at 140Ks in 100 zones while steering with one hand on the bottom of the steering wheel and drinking water (?) from a bottle with the other hand.He looked determined to pass every other car on the road and swerved in and out to get passed them… Read Full Review

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★☆☆☆☆

“Terrible service and very unreliable”

Written on: 05/09/2017 by Cayden445 (1 review written)

Terrible service. My flight got canceled and I was provided another flight. I had my mom call them and give them my new flight number. When I landed, the guy refused to take me. He first said the flight was canceled, but after I said that I called, he said that it's actually because I was 10 minute late over the hour that I had to get to the gate so I lost my ticket and I need to take a taxi. I was late because of the flight, it wasn't in my control. He was so rude, I would never book with them… Read Full Review

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★☆☆☆☆

“Awful service - would be a no-star if it was available”

Written on: 09/08/2017 by _MickC (1 review written)

I arrived at Bodrum airport as scheduled at 11.15pm on 24th July 2017. No car waiting for me as promised. Rang the number on the voucher and they said they knew nothing about it and even worse told me to wait then ring them back after they made enquiries. When I did ring back they said they knew nothing of me and even worse had no car to send for me. All this wasted the best part of 2 hours and I then had to get a taxi into Bodrum City. It then took me the best part of 2 weeks to get my money… Read Full Review

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★★☆☆☆

“Shuttledirect poor service”

Written on: 30/05/2017 by JamarWallace356 (1 review written)

Booked meet & greet with Shuttledirect at Faro airport. They subcontract to Greenbus who do not meet you in the terminal which is what I paid for on the Shuttledirect web site. You have to locate Greenbus outside the terminal and wait in line until a driver is free! Not what I paid for, we waited in excess of 30 mins in the rain. A poor start to our holiday and on the return journey they could not locate the hotel even though I had supplied the full address and post code. We were late getting… Read Full Review

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★☆☆☆☆

“DONT bother booking they dont turn up”

Written on: 27/03/2017 by barbanne (1 review written)

We booked Viajes Alameda Barcelona to pick us up at Barcelona airport and take us to our hotel in Barcelona We waited 1 1/2 hours before speaking to the Police and they gave us some directions to take I tried ringing the number that was on the sheet I had which I got no answer from, I was then informed from the Police that this was a number in France. I would NOT Recommend this company to anybody… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 31/01/2017 by Fitchfw371 (1 review written)

Did not turn up and had to claim refund when back in UK. Left stranded at airport with no alternative transport offered… Read Full Review

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★☆☆☆☆

“No show”

Written on: 28/12/2016 by KamariHay (1 review written)

I booked a transfer through ShuttleDirect for at transfer from Munich Airport to Munich City. My flight was on time but there was no sign of the taxi at the arrivals terminal. I scoured the terminal but to no avail so had to get alternative transport to city centre. I contacted shuttledirect for a refund but they state they are not liable. Quote from them below "Please note that our company acts only as sales agent for the different Suppliers that offer their services on our website. Your… Read Full Review

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★☆☆☆☆

“UNRELIABLE”

Written on: 12/09/2016 by Webbft138 (1 review written)

Didn't turn up and I had to pay for a taxi to the airport in time to catch my plane home, which cost me 65 euros. I sent them an email complaining but didn't get a reply. Don't use them folks!… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 26/08/2016

Booked Airport/Hotel dropped off on August 19, 2016. Reservations and payment set up were easy. However, on arrival at Barcelona airport at 03:25 am - we proceeded as instructed to the designated pick up location. No one showed up with a yellow shirt nor anyone with our name card. After 30 mins, we called the contact number indicated on the reservation - NO ONE PICK UP THE PHONE. After over 1 hour, we sought the assistance of the information desk who told us that they have an office at… Read Full Review

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★☆☆☆☆

“Terrible company, don't use their services!!!”

Written on: 21/08/2016 by Yotam88 (1 review written)

At the 21st of July, me and my girlfriend travelled to Barcelona for out trip. Our flight was delayed for 2 hours and I immediately sent an e-mail regarding our situation to shuttle direct. When we arrived at the airport, we were furtherly delayed at passport control and arrived 3.5 hours late for the pickup. When we got to the entrance hall, I found the representitive who's job was to direct everyone to different shuttles around the airport. He told us that since we didn't arrive on time… Read Full Review

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★★★★★

“Happy all around”

Written on: 16/08/2016 by Collin77 (1 review written)

Booked with Shuttle Direct at last minute - purely because I had read so many negative comments about them. I had considered using public transport ( as i regularly do) but it was very limiting regarding times! Was going from Faro to Lagos - a journey of more than one hour ... Driver arrived on time, was friendly, drove very safely, had a very new car ( as are all their cars apparently) and dropped us directly to our hotel. Decided we would use same company on our return journey. Would have no… Read Full Review

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★★★★☆

“Excellent service - dont be put off by negative reviews!”

Written on: 29/06/2016 by KSTS (1 review written)

I have just come home from a lovely break away in Majorca. I booked this company (Shuttle Direct) for our private transfers from Palma to Alcudia. I chose this company over others because they were considerably cheaper. However in the weeks leading up to holiday I started to panic after reading so many negative and concerning reviews on here. I really was worried. I contacted the company via their UK helpline and I spoke to operators both by email and over the phone. It was easy to get through… Read Full Review

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★☆☆☆☆

“Didn't turn up ”

Written on: 26/06/2016 by iain123456 (1 review written)

I was left waiting for a hour for your driver who didn't turn up, i tried calling the out of office number to confirm time as shown on ticket which was answer phone, i had to get a taxi from marbella to Malaga airport at the cost of 80 euros. … Read Full Review

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Judemacdonald's Response to iain123456's Review

Written on: 30/07/2016

So glad to have seen this comment on here. Same happened with me. 90 euro can and no refund. Disgraceful customer service also.

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★☆☆☆☆

“4 large adults squeezed in a sedan car!”

Written on: 11/05/2016 by AllyOfLondon (1 review written)

I'm quite petite but couldn't fit on the back seat of the sedan car that picked us up: there was another couple already at the back and my tall boyfriend sat at the front. The other couple was not overweight, just adult size, and it was the worst car journey ever (1h15 from hotel to airport). I contacted their customer service who were very unhelpful and decided that 4 adults is ok, case closed. It's quite shocking really… Read Full Review

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★☆☆☆☆

“Spilt travel for party of 3 with 7yrs old daughter”

Written on: 03/04/2016 by Cndavies76 (1 review written)

Do not use if travelling with young family. Recently just returned from holiday in Les Gets. I used this company to book airport transfer from Geneva to Les Gets. Viajes Alameda Sa allocated local company Action Transfers Geneva to carry out our transfer. Charged 108 euros. On arrival late into evening wanted to get young daughter upto resort and to sleep. Only to be told not space on bus for 3 people. Only space for my wife and daughter. No advance notice given via e mail of these terms… Read Full Review

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★☆☆☆☆

“Shuttle Direct from Stansted Airport ”

Written on: 24/02/2016 by 280Smith (1 review written)

Very disappointed in this service. Pick-up was 1 hour late to arrive… Read Full Review

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★☆☆☆☆

“terrible service-will never use again”

Written on: 15/02/2016 by tabbyann1985 (1 review written)

booked with shuttle direct for my transfer from Tenerfie south airport to los cristianos, arrived at the airport to be told "not my lucky day" your transfer has left and you will have to wait over an hour for another one, we had just got off a 4 hour flight and did not fancy another hour sat in the airport so we paid for a taxi to resort, on return we were picked up as advised but the transfer took over 1 hour to get the the airport (this is a 20 mins trip ) and the driver spent most of his… Read Full Review

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★★★★★

“alicante-benidorm”

Written on: 11/12/2015 by Jovannyp60 (1 review written)

We, me and my husband, booked a transfer by shuttledirect and I must say, I was a little put off by all the negative comments, but this was the cheapest way. At arrival at the airport the man downstairs asked me if I was Karin and showed me to the bus. Bus waited for half an hour and left (even before the ALSAbus, which leaves every whole hour), brought us to the wrong apartment, but there are really two buildings with the same name, one in levante and one in poniente. He then appologized… Read Full Review

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★☆☆☆☆

“ didn't turn up”

Written on: 30/10/2015 by Cococo123 (1 review written)

Turned up at Barcelona airport and was told to wait 45 minutes for our driver. An hour later, the lady at the desk tells us that she couldn't find the booking in our name on her computer, and under no circumstances were we getting on the shuttle. Passed the woman the confirmation email/tickets and she said she couldn't do anything as the computer said no. Rude woman told us to get a taxi and gave us an email address to contact to get a refund. Contacted the email address provided and they… Read Full Review

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