Arvato - www.arvato.co.uk

Glad to hear it :) Thanks for the update, all the best Dawn

Thankyou darkestdawn, i followed your advise and im now free.

Cheers

Many Many Thanks, i will use these letters as im also being hassled by Arvato as a result of a debt with 1&1 on an account which i cancelled.

Kind regards

I agree try to cancel a contract with 1&1 after they break the contract by upping the direct debit and you have this bunch of monkeys on your back. I too will be contacting the OFT.

They stopped chasing me after I sent this email:

I’m being harassed by a debt collection company, I have made a complaint to Consumer Direct and they are looking into the matter.

I have repeatedly invited the company to sue me for the supposed debt as I am confident that I can prove it to be incorrect in the Small Claims court – they have ignored my requests and continue to send me emails and letters. Please can you tell me how I go about lodging a formal complaint about them.

I sent it to [email protected] and copied Arvato in on it,

[email protected];

Here's another Letter you can use:

I refer to your contact regarding the above account which you claim I owe. I am informing you that I do not recognise the debt.

I would remind you that the OFT states under their Guidance that it is ‘unfair’ to pursue third parties for payment when they are not liable and that it is deceptive and or unfair methods in not ceasing collection activity whilst investigating a reasonably queried or disputed debt.

Furthermore, if you ignore and/or disregard claims that debts have been settled or are ‘disputed’ and continue to make unjustified demands for payment then this can amount to physical or psychological harassment.

I am also familiar with Section 40 of the Administration of Justice Act.

As I dispute this debt you refer to then I trust you will make no further contact unless you can satisfy me that this debt exists and that I am liable.

If you subsequently cannot prove I owe this debt and if you continue to act in this irresponsible and unprofessional way then I will have no other alternative than to report you to Trading Standards and the Office of Fair Trading. I will also lodge a complaint with the Financial Ombudsman Service.

If I receive any communication from another debt collection agency then it will be evident that you have sold this debt on with the knowledge that it is disputed and that I am not the individual liable for the debt. Should this occur then I will report you to the government bodies detailed above.