Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
72% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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★★★★★

“Jamica transfer”

Written on: 05/02/2018

After a problem with our transfer I contacted Hoppa and my complaint was dealt with promptly and to my full satisfaction by a customer service agent. This has restored my confidence in the company and I would use them again… Read Full Review

Hoppa_Hero's Comment

Written on: 06/02/2018

Hi There,

This is great to read and thank you for sharing this with us over here. We are so pleased that our customer service agent was able to assist you so efficiently.

Kind regards,
hoppa Team

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★★★★★

“Tenerife transfer ”

Written on: 02/02/2018 by Owls1867 (1 review written)

After problem With our return pickup I would just like to thank Swen Nürnberger in customer services for the efficient way in resolving the matter to my satisfaction & in doing so I will be using hoppa again… Read Full Review

Hoppa_Hero's Response to Owls1867's Review

Written on: 03/02/2018

Hi There,

This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment.

Best wishes,
hoppa Team

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★★★★★

“Beschwerdemanagement”

Written on: 10/01/2018 by 300Fuller (1 review written)

für die schnelle und kompetente Erledigung unserer Beschwerde durch Herrn Sven Nürnberger… Read Full Review

Hoppa_Hero's Comment

Written on: 11/01/2018

Good Day, thank you so much for allowing our agent to assist you! We are pleased that you found his Customer Service Satisfactory.

Kind Regards,
hoppa Team

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Weka's Comment

Written on: 11/01/2018

thanks again for the effort

Kind Regards,
Family Wegerer

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★★★★★

“Satisfied whit service”

Written on: 20/11/2017 by Pixlin (1 review written)

I have used Hoppa many times and have been very satisfied. Everything worked well. However, it became an incident regarding the return journey last. It solved but we became very stressed. Has received feedback and compensation from Hoppa representative Swen Nurnberger, German and is satisfied. … Read Full Review

Hoppa_Hero's Response to Pixlin's Review

Written on: 21/11/2017

Hi There,

Thank you for this great feedback! We are so pleased that our agent was able to assist you so efficiently and we hope that you will continue to use our services in the near future.

Warm regards,
hoppa Team

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★★★★★

“Excellent service! ”

Written on: 15/11/2017 by 212Burke (1 review written)

This servixe was fantastic from booking online to the emails received and directions of where to go once at the destination airport. The staff were friendly, curries and helpful and the coach transfer was exactly as stated with less stops than expected to get to the hotel destination. The return journey was just as good and I recovered a text measaage of time to be outside as well as an email. I also telephone md the office to confirm and the gentleman was extremely helpful. I would definitely… Read Full Review

Hoppa_Hero's Comment

Written on: 16/11/2017

Hi there,

Thank you very much for taking the time to share your great experience and feedback with us! We are so pleased you experienced our service this way and we trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“amazing service ”

Written on: 15/11/2017 by AlannaHudson (1 review written)

thank you so much your staff were all helpful even when we had given the wrong address, they came and picked us up and took us to the correct hotel. the driver was very helpful and courteous. promptly picked up at hotel prior to flight home. customer service very helpful in sorting out change in pick up. … Read Full Review

Hoppa_Hero's Comment

Written on: 15/11/2017

Hi there,

This is great news. Thank you very much for letting us know over here! We trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“Hoppa refunded money for late taxi”

Written on: 09/11/2017 by ndO'Neil271 (1 review written)

I used Hoppa to book a taxi to pick me up at the Malta airport. The company contracted with Hoppa provided a taxi that was late arriving. I notified Hoppa and they fully refunded the cost of the ride, without me asking for a refund. I am pleased that Hoppa "guarantees" satisfaction with their service. I am very pleased with the service provided by Dewald Els Online Customer Experience Executive at Hoppa who arranged for the refund. … Read Full Review

A2B_Team's Comment

Written on: 09/11/2017

Dear Customer,

Thank you for time in providing us your feedback. We are very pleased that our Agent could assist you!

Best wishes,
hoppa Team

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★★★★★

“Great customer Service”

Written on: 07/11/2017 by Claudiamoi (3 reviews written)

I have been booking with Hoppa for a few years now and always happy with the service. In my last trip there was an issue with the driver and all the clients of the transfer were not happy with the service. When I contacted Hoppa, they answered me straight away and investigate the issue, after identifying the problem they apologize and even refund me the money, that I wasn't expecting. The person I dealt with was great explaining everything and I will definitely book with Hoppa again. Thank you… Read Full Review

A2B_Team's Response to Claudiamoi's Review

Written on: 08/11/2017

Dear Customer,

Thank you for taking the time in providing us your feedback. We are glad to hear that our Agents were able to rectify the matter for you and we look forward to travelling with you soon again.

Best wishes,
hoppa Team

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★★★★★

“Very good service”

Written on: 02/11/2017

Unfortunately there was a delay with our transfer from the airport which was disappointing and we complained to customer services on our return. It was dealt with to our satisfaction and Hoppa appreciated being kept informed of any problems as they rely on local companies to carry out transfers. The return journey was excellent and we will definitely carry on using Hoppa for our transfers… Read Full Review

Hoppa_Hero's Comment

Written on: 02/11/2017

Hi there!

Thank you very much for this great feedback and show of support. We are very pleased to learn that your matter was dealt with efficiently and that you have not been deterred to book with us in future.

Warm regards,
hoppa Team

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★★★★★

“3 Trips over summer.”

Written on: 26/10/2017 by McDougalljq261 (1 review written)

Used resort hoppa for 3 different trips over the summer holidays, Majorca twice and benidorm. Extremely happy with service apart from 1 leg out of the 6 journeys when we suffered a delay in leaving alicante airport. I raised the matter with resort hoppa and it was investigated and resolved to my satisfaction. Issues can arise sometimes beyond the control of service providers and it is then that good service can come into its own and i was very happy with how the person I dealt with handled with… Read Full Review

A2B_Team's Comment

Written on: 26/10/2017

Dear Customer,

Thank you very much for sharing your experiences with us - your feedback is valued and support much appreciated! We are pleased our Agents could assist you.

Best wishes,
hoppa Team

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★★★★★

“refund of service”

Written on: 24/10/2017 by TPW15 (1 review written)

we was not happy with the service we received on our return journey so we wrote to customer service and has been dealt with and also received refund, the problems we had are being addressed and hopefully will not happen again thank you to Swen Nürnberger customer service rep for dealing with our complaint and will try again next time white family… Read Full Review

A2B_Team's Response to TPW15's Review

Written on: 25/10/2017

Dear Customer,

Thank you for taking the time in providing us your feedback of the services received. We are very pleased, however, that our Agent was able to rectify the matter for you.

Best wishes,
hoppa Team

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★★★★★

“Excellent ”

Written on: 19/10/2017 by mrMorgan15 (1 review written)

We used this service on our recent trip to Costa del Sol and were extremely happy with their car,punctuality and the pleasant demeanour of the driver. Will definitely use them again… Read Full Review

A2B_Team's Comment

Written on: 19/10/2017

Dear Customer,

Thank you very much for taking the time to show your support for our services - we are very pleased to learn you are satisfied with what we offer!

Best wishes,
hoppa Team

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★★★★★

“Excellent service”

Written on: 06/10/2017 by Ludwika (1 review written)

Excellent service on my recent transfers to and from Marrakesh Airport to my hotel, everything was well organised with very nice ground arrival staff and driver service… Read Full Review

Hoppa_Hero's Response to Ludwika's Review

Written on: 06/10/2017

Hi there Ludwika,

Thank you for this fantastic feedback! We are so glad you experienced our service this way and we trust you will enjoy many more pleasant transfer experiences with us.

Kind regards,
hoppa Team

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★★★★★

“Great service”

Written on: 06/10/2017 by EdwinHead (1 review written)

We always book a private transfer and this time we used Hoppa Transfers as they were cheaper than our usual company. There was 4 adults travelling together. We arrived in Antalya and within mins located the booth for Hoppa. We were immediately taken to a mini bus which was really spacious and comfortable. The driver although his English was not very good he was very smiley and pleasant. We arrived within 90 mins, other guests were on a coach for nearly 3 hrs. On our return 2 weeks later the a… Read Full Review

A2B_Team's Comment

Written on: 06/10/2017

Dear Customer,

It is to kind of you to leave us your great show of support over here - it is a privilege providing you with pleasant transfers!

Best wishes,
hoppa Team

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★★★★★

“Problem has been solved ”

Written on: 10/09/2017

The customer service is great. Especially Swen Nürnberger. Thank you very much… Read Full Review

Hoppa_Hero's Comment

Written on: 10/09/2017

Good Day,

Thank you so much for sharing your experience with our Customer Service Team. We are very pleased to hear that Swen was able to assist you efficiently.

Kind Regards,
hoppa Team

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★★★★★

“Amendment departure date”

Written on: 08/09/2017 by Rose142 (1 review written)

I have to change the depature day. After contacting the german officer Swen Nürnberger the problem was excellent solved in a few minutes. Very perfect service!… Read Full Review

Hoppa_Hero's Comment

Written on: 10/09/2017

Good Day,

Thank you so much for sharing the hoppaness over here. We are very happy to hear that Swen was able to assist you with your amendment and will be sure to pass on the compliment.

Kind Regards,
hoppa Team

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★★★★★

“best there is”

Written on: 05/09/2017 by ericxx (2 reviews written)

i have used hoppa a number of times now they are always on time and have had no issues ever. i was talking to shaiyan today via twitter and she was very quick with response times and answered all my questions in my favour which i thank her very much for. i will continue to use this company for as long as i travel… Read Full Review

Hoppa_Hero's Response to ericxx's Review

Written on: 08/09/2017

Hi there,

Thank you for this #hoppatastic review! We are very pleased our Agent could assist you, thank you for support!

Best wishes,
hoppa Team

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★★★★★

“After complaining about my Speedy shuttle ( it wasn't...”

Written on: 05/09/2017 by 296Prater (1 review written)

After complaining about my Speedy shuttle ( it wasn't !) I received an apology and a 50% refund - very happy… Read Full Review

Biancad's Comment

Written on: 05/09/2017

Hi there,
Thank you for this positive feedback - we are happy to have resolved this matter for you!
Kind regards,
hoppa Team.

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★★★★★

“No show taxi”

Written on: 03/09/2017 by Cookeyi280 (1 review written)

Had to make a complaint regarding being collected from JFK airport in May 2017. After emailing Hoppa when I returned home I never thought any more of it. Approximately 6 weeks later I received an email apologising for the level of service that was provided and a refund of the fare that I had paid. Great customer service… Read Full Review

Hoppa_Hero's Comment

Written on: 04/09/2017

Good Day,

We so appreciate that you took the time to share your experience with us, and allow us to assist you. Thank you for your feedback regarding our Customer Care Team. Your matter has been addressed and we trust your next experience with us will be a positive one.

Kind Regards,
hoppa Team

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★★★★★

“Best by far!”

Written on: 02/09/2017 by Gustafson82 (1 review written)

We have used hoppa numerous times in the past without any hassle what so ever, unfortunately we hit a snag on the last trip out, I raised my concern with Hoppa, they replied very quick and promptly refunded half our fare. Can't get fairer than that!! Thank you Hoppa, also a huge thank you to Dewald Els, for your exceptional service. 10 out of 10!… Read Full Review

Hoppa_Hero's Comment

Written on: 04/09/2017

Good Day,

We are very pleased to hear that our agent was able to assist you so efficiently. We will be sure to pass on the compliment to him. We trust your next journey with us will be fantastic.

Warm Regards,
hoppa Team

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