Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
72% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

★☆☆☆☆

“Paris problems”

Written on: 23/03/2018 by Makena298 (1 review written)

I booked a hoppa taxi to pick me up at Charles de Gaulle airport to take me to my Left Bank hotel, and then for the return journey 4 days later. The taxi was not at the airport, nor did it pick me up subsequently. Hoppa's complaint system worked, and after some to-ing and fro-ing, I received a proper apology, reimbursement and compensation. I have used hoppa before, and it has been perfectly satisfactory… Read Full Review

Hoppa_Hero's Comment

Written on: 23/03/2018

Good Day,

We are truly sorry to hear of your experience in Paris and can confirm that the this matter has been addressed and corrected for future bookings.
We are happy to hear that our Customer Care Team was able to provide you with a satisfactory resolution.

Kind Regards,
hoppa Team

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★★★★★

“Jamica transfer”

Written on: 05/02/2018

After a problem with our transfer I contacted Hoppa and my complaint was dealt with promptly and to my full satisfaction by a customer service agent. This has restored my confidence in the company and I would use them again… Read Full Review

Hoppa_Hero's Comment

Written on: 06/02/2018

Hi There,

This is great to read and thank you for sharing this with us over here. We are so pleased that our customer service agent was able to assist you so efficiently.

Kind regards,
hoppa Team

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★☆☆☆☆

“Shocking transfer service”

Written on: 03/02/2018 by Timmay19 (1 review written)

First of all the actual booking of the service seemed quite painless and simple plus the price itself was a few pounds cheaper than the competition. However due to an error with their website you can apparently select which resort you want to go to and then select a hotel with the same name as yours in another resort. With just a quick glance at your ticket this can be very easy to miss when the resorts have only 2 letters different in their names on the address part and the journey to part of… Read Full Review

Hoppa_Hero's Response to Timmay19's Review

Written on: 06/02/2018

Hi There,

We truly appreciate you sharing your experience with us and feel very sorry that you have a cause for complaint. Please provide us with your booking reference number so that we can look into the matter?

Kind regards,
hoppa Team

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★★★★★

“Tenerife transfer ”

Written on: 02/02/2018 by Owls1867 (1 review written)

After problem With our return pickup I would just like to thank Swen Nürnberger in customer services for the efficient way in resolving the matter to my satisfaction & in doing so I will be using hoppa again… Read Full Review

Hoppa_Hero's Response to Owls1867's Review

Written on: 03/02/2018

Hi There,

This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment.

Best wishes,
hoppa Team

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★★★★☆

“Airport Transfer Rome”

Written on: 13/01/2018 by Farley21 (1 review written)

Taxi there on arrival. Driver pleasant. Only one issue, requested 3 car seats only 2 provided. Hoppa dealt with this as soon as they were notified on my return and re refunding my payment. Would use the company again… Read Full Review

Hoppa_Hero's Comment

Written on: 16/01/2018

Good Day, thank you so much for giving us the opportunity to assist you with the issues that arose during your journey with us. We trust your next service with us will be a positive one.
Kind Regards,
hoppa Team

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★★★★★

“Beschwerdemanagement”

Written on: 10/01/2018 by 300Fuller (1 review written)

für die schnelle und kompetente Erledigung unserer Beschwerde durch Herrn Sven Nürnberger… Read Full Review

Hoppa_Hero's Comment

Written on: 11/01/2018

Good Day, thank you so much for allowing our agent to assist you! We are pleased that you found his Customer Service Satisfactory.

Kind Regards,
hoppa Team

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Weka's Comment

Written on: 11/01/2018

thanks again for the effort

Kind Regards,
Family Wegerer

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★★★☆☆

“Transfer in gran canaria ”

Written on: 14/12/2017 by Prattjj319 (1 review written)

October 2017 No problem booking speedy shuttle MAXIMUM 4 STOPS,TRANSFER TIME 45 MINS. 1hour 30 mins later we had not reached our destination..got off bus continued our transfer by taxi. The customer care team were very apologic & refunded our transfer & taxi fare Unfortunately we had the same experience last year ..we booked a speedy shuttle maximum 4 stops ...11 STOPS later we arrived at our apartment.! We were happy to give Hoppa a second chance this year,their customer care team both… Read Full Review

A2B_Team's Comment

Written on: 14/12/2017

Dear Customer,

Thank you for providing us a review of your experience with us. Despite the unfortunate occurrences with the vehicle type you had booked, we are pleased our Agents were able to assist you.

Best wishes,
hoppa Team

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★★★★★

“Satisfied whit service”

Written on: 20/11/2017 by Pixlin (1 review written)

I have used Hoppa many times and have been very satisfied. Everything worked well. However, it became an incident regarding the return journey last. It solved but we became very stressed. Has received feedback and compensation from Hoppa representative Swen Nurnberger, German and is satisfied. … Read Full Review

Hoppa_Hero's Response to Pixlin's Review

Written on: 21/11/2017

Hi There,

Thank you for this great feedback! We are so pleased that our agent was able to assist you so efficiently and we hope that you will continue to use our services in the near future.

Warm regards,
hoppa Team

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★★★★☆

“Problem solved in a good way”

Written on: 18/11/2017 by McIntyrezc1993 (1 review written)

Last Sunday morning we were to be picked at our hotel at 06.00. The bus stopped at another place than was said in the mail so we missed the bus and had to take a taxi to the airport at Las Palmas GC. We got a very good help from the person I dealt with so the money for the taxi was refunded to us. … Read Full Review

A2B_Team's Comment

Written on: 22/11/2017

Dear Customer,

Thank you for taking the time in providing us your feedback of the service you received. We are pleased that our Agents were able to assist you.

Thank you,
hoppa Team

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★★★★★

“Excellent service! ”

Written on: 15/11/2017 by 212Burke (1 review written)

This servixe was fantastic from booking online to the emails received and directions of where to go once at the destination airport. The staff were friendly, curries and helpful and the coach transfer was exactly as stated with less stops than expected to get to the hotel destination. The return journey was just as good and I recovered a text measaage of time to be outside as well as an email. I also telephone md the office to confirm and the gentleman was extremely helpful. I would definitely… Read Full Review

Hoppa_Hero's Comment

Written on: 16/11/2017

Hi there,

Thank you very much for taking the time to share your great experience and feedback with us! We are so pleased you experienced our service this way and we trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“amazing service ”

Written on: 15/11/2017 by AlannaHudson (1 review written)

thank you so much your staff were all helpful even when we had given the wrong address, they came and picked us up and took us to the correct hotel. the driver was very helpful and courteous. promptly picked up at hotel prior to flight home. customer service very helpful in sorting out change in pick up. … Read Full Review

Hoppa_Hero's Comment

Written on: 15/11/2017

Hi there,

This is great news. Thank you very much for letting us know over here! We trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“Hoppa refunded money for late taxi”

Written on: 09/11/2017 by ndO'Neil271 (1 review written)

I used Hoppa to book a taxi to pick me up at the Malta airport. The company contracted with Hoppa provided a taxi that was late arriving. I notified Hoppa and they fully refunded the cost of the ride, without me asking for a refund. I am pleased that Hoppa "guarantees" satisfaction with their service. I am very pleased with the service provided by Dewald Els Online Customer Experience Executive at Hoppa who arranged for the refund. … Read Full Review

A2B_Team's Comment

Written on: 09/11/2017

Dear Customer,

Thank you for time in providing us your feedback. We are very pleased that our Agent could assist you!

Best wishes,
hoppa Team

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★★★★★

“Great customer Service”

Written on: 07/11/2017 by Claudiamoi (3 reviews written)

I have been booking with Hoppa for a few years now and always happy with the service. In my last trip there was an issue with the driver and all the clients of the transfer were not happy with the service. When I contacted Hoppa, they answered me straight away and investigate the issue, after identifying the problem they apologize and even refund me the money, that I wasn't expecting. The person I dealt with was great explaining everything and I will definitely book with Hoppa again. Thank you… Read Full Review

A2B_Team's Response to Claudiamoi's Review

Written on: 08/11/2017

Dear Customer,

Thank you for taking the time in providing us your feedback. We are glad to hear that our Agents were able to rectify the matter for you and we look forward to travelling with you soon again.

Best wishes,
hoppa Team

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★★★★★

“Very good service”

Written on: 02/11/2017

Unfortunately there was a delay with our transfer from the airport which was disappointing and we complained to customer services on our return. It was dealt with to our satisfaction and Hoppa appreciated being kept informed of any problems as they rely on local companies to carry out transfers. The return journey was excellent and we will definitely carry on using Hoppa for our transfers… Read Full Review

Hoppa_Hero's Comment

Written on: 02/11/2017

Hi there!

Thank you very much for this great feedback and show of support. We are very pleased to learn that your matter was dealt with efficiently and that you have not been deterred to book with us in future.

Warm regards,
hoppa Team

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★★★★☆

“Large party transfer in Tenerife.”

Written on: 01/11/2017 by LibbyNicholson57 (1 review written)

Good transfers of a large party from Tenerife South airport to our hotel, although the driver took us to the wrong hotel initially. There was an issue with me booking several children's booster seats which we didn't need or get as we were in a bus. I contacted Hoppa on my return and the money I had paid was refunded to my card fairly promptly. The website needs to state clearly that if you are travelling in a bus you won't get booster seats… Read Full Review

Hoppa_Hero's Comment

Written on: 01/11/2017

Dear Customer,

Your feedback means a lot to us! Thank you for sharing your thoughts on the services we offer – the point raised has been included in our improvement strategies. Please do not hesitate to share your experiences with us in future!

Best wishes,
hoppa Team


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★★★★☆

“Refund 100%”

Written on: 26/10/2017 by Eazyal187 (1 review written)

Swen Nürnberger refunded 100% of the booked fare, because the Transfer didn´t come… Read Full Review

Hoppa_Hero's Response to Eazyal187's Review

Written on: 26/10/2017

Hi Eazyal187,

Thank you for this great feedback :) We are so glad our agent could assist you with your complaint and refund - we will be sure to pass on the compliment.

Kind regards,
hoppa Team

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★★★★★

“3 Trips over summer.”

Written on: 26/10/2017 by McDougalljq261 (1 review written)

Used resort hoppa for 3 different trips over the summer holidays, Majorca twice and benidorm. Extremely happy with service apart from 1 leg out of the 6 journeys when we suffered a delay in leaving alicante airport. I raised the matter with resort hoppa and it was investigated and resolved to my satisfaction. Issues can arise sometimes beyond the control of service providers and it is then that good service can come into its own and i was very happy with how the person I dealt with handled with… Read Full Review

A2B_Team's Comment

Written on: 26/10/2017

Dear Customer,

Thank you very much for sharing your experiences with us - your feedback is valued and support much appreciated! We are pleased our Agents could assist you.

Best wishes,
hoppa Team

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★★★★★

“refund of service”

Written on: 24/10/2017 by TPW15 (1 review written)

we was not happy with the service we received on our return journey so we wrote to customer service and has been dealt with and also received refund, the problems we had are being addressed and hopefully will not happen again thank you to Swen Nürnberger customer service rep for dealing with our complaint and will try again next time white family… Read Full Review

A2B_Team's Response to TPW15's Review

Written on: 25/10/2017

Dear Customer,

Thank you for taking the time in providing us your feedback of the services received. We are very pleased, however, that our Agent was able to rectify the matter for you.

Best wishes,
hoppa Team

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★★★☆☆

“Transfer to airport did not turn up”

Written on: 24/10/2017

We had to make our own way to the airport from our hotel as the coach did not turn up, we waited 30mins beyond arranged time, we tried to contact the office but there was no answer. Fortunately we had enough time to get a bus and then a taxi to the airport. After a few emails we were refunded the amount we paid out, it was very stressful which wasn't taken into consideration… Read Full Review

Hoppa_Hero's Comment

Written on: 24/10/2017

Hi there,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear of the stress and inconvenience caused whilst using our services, but we are glad that we were able to assist you after your journey with a refund.

We hope that this has not deterred you from booking with us again.

Kind regards,
hoppa Team

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★★☆☆☆

“racing driver”

Written on: 21/10/2017 by Lyons454 (1 review written)

we were collected from Gran Canaria airport ok and taken to our apartment by what seemed a former Formula 1 driver, driving erratically and using his mobile phone. our return driver never showed up. upon applying for a refund i can only praise her for her help regarding a refund… Read Full Review

Hoppa_Hero's Comment

Written on: 23/10/2017

Hi Lyons454,

Thank you for taking the time to share your experience and feedback with us. We are truly sorry to hear of the inconvenience that was caused by your return transfer not being provided, but we are glad to hear that we could assist you with your refund.

Kind regards,
hoppa Team

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