Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
72% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

★★★★★

“Satisfied whit service”

Written on: 20/11/2017 by Pixlin (1 review written)

I have used Hoppa many times and have been very satisfied. Everything worked well. However, it became an incident regarding the return journey last. It solved but we became very stressed. Has received feedback and compensation from Hoppa representative Swen Nurnberger, German and is satisfied. … Read Full Review

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Hoppa_Hero's Response to Pixlin's Review

Written on: 21/11/2017

Hi There,

Thank you for this great feedback! We are so pleased that our agent was able to assist you so efficiently and we hope that you will continue to use our services in the near future.

Warm regards,
hoppa Team

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★★★★☆

“Problem solved in a good way”

Written on: 18/11/2017 by McIntyrezc1993 (1 review written)

Last Sunday morning we were to be picked at our hotel at 06.00. The bus stopped at another place than was said in the mail so we missed the bus and had to take a taxi to the airport at Las Palmas GC. We got a very good help from the person I dealt with so the money for the taxi was refunded to us. … Read Full Review

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★★★★★

“Excellent service! ”

Written on: 15/11/2017 by 212Burke (1 review written)

This servixe was fantastic from booking online to the emails received and directions of where to go once at the destination airport. The staff were friendly, curries and helpful and the coach transfer was exactly as stated with less stops than expected to get to the hotel destination. The return journey was just as good and I recovered a text measaage of time to be outside as well as an email. I also telephone md the office to confirm and the gentleman was extremely helpful. I would definitely… Read Full Review

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Hoppa_Hero's Comment

Written on: 16/11/2017

Hi there,

Thank you very much for taking the time to share your great experience and feedback with us! We are so pleased you experienced our service this way and we trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“amazing service ”

Written on: 15/11/2017 by AlannaHudson (1 review written)

thank you so much your staff were all helpful even when we had given the wrong address, they came and picked us up and took us to the correct hotel. the driver was very helpful and courteous. promptly picked up at hotel prior to flight home. customer service very helpful in sorting out change in pick up. … Read Full Review

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Hoppa_Hero's Comment

Written on: 15/11/2017

Hi there,

This is great news. Thank you very much for letting us know over here! We trust you will enjoy many more positive transfer experiences with us.

Warmest regards,
hoppa Team

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★★★★★

“Hoppa refunded money for late taxi”

Written on: 09/11/2017 by ndO'Neil271 (1 review written)

I used Hoppa to book a taxi to pick me up at the Malta airport. The company contracted with Hoppa provided a taxi that was late arriving. I notified Hoppa and they fully refunded the cost of the ride, without me asking for a refund. I am pleased that Hoppa "guarantees" satisfaction with their service. I am very pleased with the service provided by Dewald Els Online Customer Experience Executive at Hoppa who arranged for the refund. … Read Full Review

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A2B_Team's Comment

Written on: 09/11/2017

Dear Customer,

Thank you for time in providing us your feedback. We are very pleased that our Agent could assist you!

Best wishes,
hoppa Team

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★★★★★

“Great customer Service”

Written on: 07/11/2017 by Claudiamoi (3 reviews written)

I have been booking with Hoppa for a few years now and always happy with the service. In my last trip there was an issue with the driver and all the clients of the transfer were not happy with the service. When I contacted Hoppa, they answered me straight away and investigate the issue, after identifying the problem they apologize and even refund me the money, that I wasn't expecting. The person I dealt with was great explaining everything and I will definitely book with Hoppa again. Thank you… Read Full Review

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A2B_Team's Response to Claudiamoi's Review

Written on: 08/11/2017

Dear Customer,

Thank you for taking the time in providing us your feedback. We are glad to hear that our Agents were able to rectify the matter for you and we look forward to travelling with you soon again.

Best wishes,
hoppa Team

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★★★★★

“Very good service”

Written on: 02/11/2017

Unfortunately there was a delay with our transfer from the airport which was disappointing and we complained to customer services on our return. It was dealt with to our satisfaction and Hoppa appreciated being kept informed of any problems as they rely on local companies to carry out transfers. The return journey was excellent and we will definitely carry on using Hoppa for our transfers… Read Full Review

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Hoppa_Hero's Comment

Written on: 02/11/2017

Hi there!

Thank you very much for this great feedback and show of support. We are very pleased to learn that your matter was dealt with efficiently and that you have not been deterred to book with us in future.

Warm regards,
hoppa Team

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★★★★☆

“Large party transfer in Tenerife.”

Written on: 01/11/2017 by LibbyNicholson57 (1 review written)

Good transfers of a large party from Tenerife South airport to our hotel, although the driver took us to the wrong hotel initially. There was an issue with me booking several children's booster seats which we didn't need or get as we were in a bus. I contacted Hoppa on my return and the money I had paid was refunded to my card fairly promptly. The website needs to state clearly that if you are travelling in a bus you won't get booster seats… Read Full Review

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Hoppa_Hero's Comment

Written on: 01/11/2017

Dear Customer,

Your feedback means a lot to us! Thank you for sharing your thoughts on the services we offer – the point raised has been included in our improvement strategies. Please do not hesitate to share your experiences with us in future!

Best wishes,
hoppa Team


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★★★★☆

“Refund 100%”

Written on: 26/10/2017 by Eazyal187 (1 review written)

Swen Nürnberger refunded 100% of the booked fare, because the Transfer didn´t come… Read Full Review

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Hoppa_Hero's Response to Eazyal187's Review

Written on: 26/10/2017

Hi Eazyal187,

Thank you for this great feedback :) We are so glad our agent could assist you with your complaint and refund - we will be sure to pass on the compliment.

Kind regards,
hoppa Team

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★★★★★

“3 Trips over summer.”

Written on: 26/10/2017 by McDougalljq261 (1 review written)

Used resort hoppa for 3 different trips over the summer holidays, Majorca twice and benidorm. Extremely happy with service apart from 1 leg out of the 6 journeys when we suffered a delay in leaving alicante airport. I raised the matter with resort hoppa and it was investigated and resolved to my satisfaction. Issues can arise sometimes beyond the control of service providers and it is then that good service can come into its own and i was very happy with how the person I dealt with handled with… Read Full Review

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A2B_Team's Comment

Written on: 26/10/2017

Dear Customer,

Thank you very much for sharing your experiences with us - your feedback is valued and support much appreciated! We are pleased our Agents could assist you.

Best wishes,
hoppa Team

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★★★★★

“refund of service”

Written on: 24/10/2017 by TPW15 (1 review written)

we was not happy with the service we received on our return journey so we wrote to customer service and has been dealt with and also received refund, the problems we had are being addressed and hopefully will not happen again thank you to Swen Nürnberger customer service rep for dealing with our complaint and will try again next time white family… Read Full Review

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A2B_Team's Response to TPW15's Review

Written on: 25/10/2017

Dear Customer,

Thank you for taking the time in providing us your feedback of the services received. We are very pleased, however, that our Agent was able to rectify the matter for you.

Best wishes,
hoppa Team

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★★★☆☆

“Transfer to airport did not turn up”

Written on: 24/10/2017

We had to make our own way to the airport from our hotel as the coach did not turn up, we waited 30mins beyond arranged time, we tried to contact the office but there was no answer. Fortunately we had enough time to get a bus and then a taxi to the airport. After a few emails we were refunded the amount we paid out, it was very stressful which wasn't taken into consideration… Read Full Review

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Hoppa_Hero's Comment

Written on: 24/10/2017

Hi there,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear of the stress and inconvenience caused whilst using our services, but we are glad that we were able to assist you after your journey with a refund.

We hope that this has not deterred you from booking with us again.

Kind regards,
hoppa Team

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★★☆☆☆

“racing driver”

Written on: 21/10/2017 by Lyons454 (1 review written)

we were collected from Gran Canaria airport ok and taken to our apartment by what seemed a former Formula 1 driver, driving erratically and using his mobile phone. our return driver never showed up. upon applying for a refund i can only praise her for her help regarding a refund… Read Full Review

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Hoppa_Hero's Comment

Written on: 23/10/2017

Hi Lyons454,

Thank you for taking the time to share your experience and feedback with us. We are truly sorry to hear of the inconvenience that was caused by your return transfer not being provided, but we are glad to hear that we could assist you with your refund.

Kind regards,
hoppa Team

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★★★★★

“Excellent ”

Written on: 19/10/2017 by mrMorgan15 (1 review written)

We used this service on our recent trip to Costa del Sol and were extremely happy with their car,punctuality and the pleasant demeanour of the driver. Will definitely use them again… Read Full Review

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A2B_Team's Comment

Written on: 19/10/2017

Dear Customer,

Thank you very much for taking the time to show your support for our services - we are very pleased to learn you are satisfied with what we offer!

Best wishes,
hoppa Team

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★☆☆☆☆

“No private cars in Jamaica??????”

Written on: 06/10/2017 by Annej109 (1 review written)

If expecting a pre paid private car to transport you to your Hotel,think again. Having used this service before in Dubai,where everything was done professionally. Once in Jamaica the transport Manager said that was the first time he had come across a private car pickup and he could not provide such service.A minivan was our transportation. So why mislead customers into booking a private car when this service is not available. Would not have minded if told in advance. Overall awful service… Read Full Review

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A2B_Team's Comment

Written on: 07/10/2017

Dear Customer,

Thank you for providing us your feedback and apologies for any inconveniences caused. Please could you provide us your booking reference so that we can attend to the matter?

Thank you,
hoppa Team

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★★★★★

“Excellent service”

Written on: 06/10/2017 by Ludwika (1 review written)

Excellent service on my recent transfers to and from Marrakesh Airport to my hotel, everything was well organised with very nice ground arrival staff and driver service… Read Full Review

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Hoppa_Hero's Response to Ludwika's Review

Written on: 06/10/2017

Hi there Ludwika,

Thank you for this fantastic feedback! We are so glad you experienced our service this way and we trust you will enjoy many more pleasant transfer experiences with us.

Kind regards,
hoppa Team

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★★★★★

“Great service”

Written on: 06/10/2017 by EdwinHead (1 review written)

We always book a private transfer and this time we used Hoppa Transfers as they were cheaper than our usual company. There was 4 adults travelling together. We arrived in Antalya and within mins located the booth for Hoppa. We were immediately taken to a mini bus which was really spacious and comfortable. The driver although his English was not very good he was very smiley and pleasant. We arrived within 90 mins, other guests were on a coach for nearly 3 hrs. On our return 2 weeks later the a… Read Full Review

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A2B_Team's Comment

Written on: 06/10/2017

Dear Customer,

It is to kind of you to leave us your great show of support over here - it is a privilege providing you with pleasant transfers!

Best wishes,
hoppa Team

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★★★★☆

“Complaint process”

Written on: 28/09/2017 by DebDuke (1 review written)

I had recently travelled to Marbella from Malaga airport which I have done on a number of occasions. This time the transfer was not up to the normal standards as was not dropped of by or picked up from my hotel. When I returned home I complained to Hoppa who looked into it on my behalf. Result was an apology and a 50% refund. Would like to thank Hoppa for their excellent customer service when dealing with complaints. This hasn't put me off using Hoppa as I have just booked them again for a… Read Full Review

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A2B_Team's Response to DebDuke's Review

Written on: 29/09/2017

Dear Customer,

Thank you for providing us your feedback. We are pleased to hear our Agents could assist you and resolve the matter for you. We look forward to travelling with you soon again!

Best wishes,
hoppa Team

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★★★★☆

“Solving problem!!”

Written on: 26/09/2017 by William58 (1 review written)

We were dropped of by the bus driver at the wrong appartments and had to walk quite a distance to the right address. Normally no problem,whoever my wife walks with a crutch and the hill downwards was very steep. Sent a mail to hoppa, problem solved. For our journey back,theyll come and het is at the nearest busstop. Hooray for Hoppa. And..... We got a refund! Nice! Dont hesitate for transportation. CHOOOSE HOPPA!!! Willem… Read Full Review

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A2B_Team's Response to William58's Review

Written on: 27/09/2017

Hi there,

Thank you for providing us your feedback! We are very pleased to hear that our Agents were able to assist you and rectify the matter.

Best wishes,
hoppa Team

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★☆☆☆☆

“terrible terrible service”

Written on: 14/09/2017 by Middletonpr1967 (1 review written)

i booked private car for return transfers with hoppa from Lanzarote airport to apartments 10 mins away. pick up was great (even though a bigorange minibus was waiting instead of private car) as transfer station is situated at airpot. However, return pick up was terrible. I selected 5pm pick up and as requested stood outside apartment exactly where I was dropped off initially 15 mins prior. I seen the vehicle pass in the distance along the incorrect street. I tried to call 4 of the contact… Read Full Review

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A2B_Team's Comment

Written on: 15/09/2017

Dear Customer,

Thank you for your feedback. Please accept our apologies for the inconveniences caused. We would appreciate it if you could provide us your booking reference so that we can attend to the matter?

Thank you,
hoppa Team

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Mel-C's Comment

Written on: 15/09/2017

Last reply from hoppa was not pleasant. The gps maps prove the car was not sitting where it initially dropped us off at the address I provided (main entrance gate) I seen the bus pass further away down the wrong street. Tried to wave it down but too far for driver to notice us. In fact it looks like he went down a few small streets except the main one he was supposed to. A backup vehicle should have been sent out, I assumed that is what the emergency line was for, not to be out on hold for 29 mins and told to make my own way.

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A2B_Team's Comment

Written on: 18/09/2017

Dear Customer,

Thank you for your response. Please could you provide us your reference number so that we could perhaps further attend to the matter for you?

Thank you,
hoppa Team

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Mel-C's Comment

Written on: 18/09/2017

Ref number G1928302

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Hoppa_Hero's Comment

Written on: 18/09/2017

Thank you for this - kindy note that we have sent you an email in this regard.

Thank you,
hoppa Team

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