Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
71.8% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

★☆☆☆☆

“Do not use ”

Written on: 06/07/2020 by RachelAshton (1 review written)

We had to cancel our holiday due to Covid19. We are entitled to 75% of our money back due to there T&C's at the time of booking. Hopppa refusing to refund us but will give us a credit note. Due to health reasons we are not leaving the uk for the next couple of years as we feel it's too risky. I informed Hoppa of this but they are now ignoring all emails. Id rather pay expensive Taxi's than use this company ever again. Shame on you Hoppa !!!!!! … Read Full Review

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★☆☆☆☆

“WORST KIND OF COMPANY - ROTTEN HOPPA”

Written on: 02/07/2020 by Treat13 (1 review written)

Terms and conditions say 90% refund but no offer you a credit which runs out in a year. Awful customer service with generic emails advise you to contact BBC Watchdog and Gov.UK report bad companies during COVID 19. So awful it’s making me ill to think they have hundreds of my well earned cash for absolutely nothing. DO NOT USE! Despicable company… Read Full Review

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★☆☆☆☆

“When Hoppa Credits expire you WILL loose your money. ...”

Written on: 17/06/2020 by JudahDickinson (1 review written)

Booked and paid £110 in September 19 for June 2020 transfers. Contacted them months ago to cancel and request a cash refund as per terms & conditions of my contract with them. They disregarded my request for a full cash refund instead issuing Hoppa Credits. Tried contacting them many times but emails always bounced back. They have changed their Terms & conditions so anyone thinking of booking them need to be aware they are highly unlikely to give a cash refund and Hoppa Credits will expire… Read Full Review

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★☆☆☆☆

“Not refunding”

Written on: 16/06/2020 by BridgerO'Sullivan412 (1 review written)

Have had our holiday cancelled due to covid. My booking with Hoppa was fully cancellable yet they are only offering a voucher which i will never use. Changed their terms and conditions due to covid in relation to cancellations. Poor poor show. I'll never use them again. £150 washed down the drain… Read Full Review

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★☆☆☆☆

“Refusing refund for Covid-19 cancellation!”

Written on: 25/05/2020 by ShirleyDe (1 review written)

Refusing refund for cancelled flight due to Covid-19! I am disgusted with the behaviour of Hoppa during this pandemic! I have used them many times before but never again! When booking I was told if I cancelled with over 60 days notice then I would get a 90% refund. However, I have now contacted Hoppa through their online “talk to us” 3 times with no response! Their website offers a Credit note but I want a refund on my card. My flights have been cancelled by Ryanair who have offered a… Read Full Review

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★☆☆☆☆

“Refused Refund”

Written on: 11/05/2020 by Bungle77drink (1 review written)

I have written many emails asking for a refund for a Spanish return transfer cancelled due to the current travel restrictions. The Company has consistently refused to refund me and will only offer a Credit Note, this is despite that I have explained that I have lost my job due to the virus and will not be travelling in the foreseeable future. I really need the refund but they will not meet their legal obligation to refund me. In their T&Cs they offer EITHER Credits or a Cash Refund yet they… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 21/04/2020 by Dench (1 review written)

Due to FCO advise my trip to Spain was cancelled. Hoppa have told me no refund, just a credit to my account. I paid £113 and I want it back NOW. If not I will go to the MEDIA. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 25/03/2020 by Oopz29 (1 review written)

No customer service . Hoops do not respond to messages . Answer calls and don't reply to emails . Flights cancelled and refunded. Hotel cancelled and refunded . Hoppa transfer .... Don't even answer. … Read Full Review

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★☆☆☆☆

“Failure of provision”

Written on: 14/02/2020 by Murray1984 (1 review written)

Arrived at Lanzarote airport with booking confirmation and receipt from hoops Hoopa had not confirmed the booking to the local agent so we were refused access to the coach. Lots of hassle to find other transport but no way to contact Hoppa. Felt like I had been ignored. Thanks to PayPal I received refund of initial payment. Still had lots of additional hassle and expense, ignored by Hoppa.  NEVER EVER AGAIN!!! Soul have given minus 5 if it was on the scale… Read Full Review

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★☆☆☆☆

“Be careful with this company”

Written on: 10/02/2020

Be careful with this company. When you entering flight number you must understand that this information does not matter nothing. Because if your flight late you'll lost your transfer and money. Because nobody care it. Answer from Hoppa: "If the transportation arrangements you have booked with the suppliers are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking". E.g. "...the time… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 05/02/2020

Waited for our return pick up and it didn’t turn up. When we rang the emergency number it just rang out with no answer. Left stranded and panicking After choosing a pick up address from their drop down list They refused to refund as they said there taxi was waiting for us. They sent the GPS of the taxi in a photo and the taxi wasn’t even in the right area. After pointing that out they refunded just the taxi fare. Don’t use these in Tenerife… Read Full Review

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★☆☆☆☆

“no pick up”

Written on: 26/01/2020 by GordonMuirhead70 (1 review written)

I am disabled and the left me high and dry, my flight was for 11:20 gate closes at 10:50.and the were going to pick me up at 13:45 (da) the manager and one of his staff tried to help me but they were told that I could be picked up at 9:45,when I phoned and told them I was disabled and by the time they picked up the rest of there passengers I would not make my flight, I had to get the manger to phone a taxi for me at the cost of 35 euro, it took the taxi driver 27min to get me to the airport… Read Full Review

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★☆☆☆☆

“They tried to get more money that the deal!”

Written on: 24/01/2020 by Theo12345 (1 review written)

We had delay in our flight (we gave them our flighet num) they charged us extra 15 pounds for waiting outside of the airport! And then, on departure day they counted the back bags as extra luggages and they wanted to charge extra fees again. So don't be deceived! They give low prices but they try to find excuses to charge more!… Read Full Review

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★★☆☆☆

“POOR SERVICE”

Written on: 24/01/2020 by McLeoddc363 (1 review written)

We arrive at the LGW airport in London and there was an announcement that the airport was understaff because of the boxing day (26/01),so we delayed to get off the airplane .. When we did the driver call me to ask me where we were and i explained to him what happened and told us to go opposite near a hotel there to find him.. When we finally got to the car they call me from the head office and told me that because of the delay there'll be an extra charge of 15 pounds IN CASH. We accept it… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 17/01/2020 by Daniels376 (1 review written)

Took days for customer service to respond to many emails/complains. Not had a confirmation of time change and will have to arrange alternative transport as never got a confirmation even though I emailed them 5 days before the trip… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY, UNRELIABLE & IN DENIAL The...”

Written on: 09/01/2020 by marmaris1234 (1 review written)

DO NOT USE THIS COMPANY, UNRELIABLE & IN DENIAL The issue that I have experienced was: On arrival at Lanzarote aiport on 2/12/2019 we went to the office as stated on our paperwork to find that it was closed. On the window there was a notice to make our way to bay 7 where our transfer would be waiting, after a 7 minute walk up to where the coach park is we went to bay 7 where we were told that we were not on their transfer list and were then directed back to the office where we were assured… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 26/12/2019 by Slaughter124 (1 review written)

This was the worst service I have ever experienced while travelling and using transfers all over the world. Our flight from Gatwick to Budapest was unfortunately delayed by approximately two hours, after landing and waiting for our luggage to become available we have been informed by our driver via whatsapp message that he has another booking and he is not going to wait any more. Calling him resulted in nothing since he knew very few words in English. Luckily local taxis are widely available… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 25/12/2019 by paulyweston (1 review written)

Booked 6 transfers, 2 in China and 4 in Vietnam. 2 no shows leaving us stranded at Airports and 1 late cancellation, I have emailed them at least 4 times with no response. There is no contact number available for them everything is done through emails and they don’t seem to respond. We are currently canceling the rest of our transfers as they can not be relied upon… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 06/12/2019 by Carolevick (1 review written)

This company is disgusting we pre booked there was no one to pick us up at the airport or return to the airport I have emailed receipts from other taxis we had to get, emailed the call logs from trying to get in touch. Phoned them on the morni g we were leaving to be told no transport no apology no nothing I am now wondering if we will be getting reimbursed absolute joke. Mr and Mrs vick… Read Full Review

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★☆☆☆☆

“Completely ignored our prepaid booked transfer to Airport ”

Written on: 27/11/2019 by Jabswales (1 review written)

Waited 50 minutes for transfer on arrival, staff quite rude...pre booked & paid for transfer back to airport, Hoppa did Not email, text or phone with details as had been agreed, we had No way of contacting them at all & they didn't even turn up!! Hoppa have still not replied to our complaint… Read Full Review

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