Hoppa.com Reviews - www.hoppa.com

★★★★☆
3.7 / 5
72.2% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Resort Hoppa rebranded to Hoppa in October 2016.
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Latest Reviews

★★☆☆☆

“Terrible experience ”

Written on: 18/11/2018 by Tonyrednote (1 review written)

Me and my husband arrived at LasPalmas airport on Thursday 8th November after getting through passport control and getting our luggage we were directed to our hoppa coach by the hoppa representative when we arrived we were met by a very arrogant driver we then said that ours was a speedy shuttle the driver put his arms up in the air and shoutec don't panic if you not happy see the company pointing to the office me and my husband chose to get on the bus the driver then opened the luggage hold… Read Full Review

A2B_Team's Response to Tonyrednote's Review

Written on: 26/11/2018

Dear Customer,

Thank you for your review and apologies for the inconveniences caused. Please could you provide us your booking reference here or contact us via our website, so that one of our Agents may assist you?

Thank you,
hoppa Team

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★☆☆☆☆

“Customer service shocking”

Written on: 06/10/2018 by 39McDougall (1 review written)

Had a disaster no transfer pick up... They did not pay back the full taxi fair so out of pocket . After many phone calls at my cost to get the money back and asking for a reasonable goodwill they now don't reply to my emails . Cheap and nasty avoid them there are better transfer outfits… Read Full Review

A2B_Team's Comment

Written on: 09/10/2018

Dear Customer,

Please accept our apologies for any inconvenience caused. Please could you provide us your booking reference here so that we can escalate the matter for you?

Thank you,
hoppa Team

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★☆☆☆☆

“Shambles service”

Written on: 03/10/2018 by brendaduffin (1 review written)

We stayed in Marbella last week. Booked return transfer. Had changed our hotel weeks ago & notified Hoppa immediately. Got an email from them confirming knowledge of our amendment. Arrived on Tues , pick up driver had our details as being the previous accomodation, advised them of our changes and they noted that & took us to our hotel. We were advised to ring 2 days before pick up so rang on Thur to confirm pick up time. Husband rang them & they advised him to ring again on Fri to confirm time… Read Full Review

A2B_Team's Response to brendaduffin's Review

Written on: 21/11/2018

Dear Customer,

Please accept our apologies for the inconveniences caused. Please could you provide us your booking reference here so that we can follow up on the matter?

Thank you,
hoppa Team

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★☆☆☆☆

“Terrible service ”

Written on: 16/08/2018 by Bexbrfc (1 review written)

I used Hoppa on a holiday i went on to Tenerife at christmas. The bus was half an hour late picking me up for the airport. I worried and rang a taxi which turned up at the same time and the taxi driver made me pay 6 euro for wasting his time. I decided to give hoppa another chance as the driver was apologetic about the fact he couldn't find my hotel. I went travelling alone for the first time in July so decided to book a transfer from the airport to ease the anxiety of landing in a county on my… Read Full Review

A2B_Team's Response to Bexbrfc's Review

Written on: 16/08/2018

Dear Customer,

Please accept our apologies for any inconveniences caused. You are welcome to provide us your booking reference here an we will escalate the matter for you?

Thank you,
hoppa Team

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★☆☆☆☆

“Terrible experience and customer service”

Written on: 05/08/2018 by jaynecopp (1 review written)

We were left standing outside our hotel in Spain early in the morning, a party of 6 people, 2 elderly travellers. No-one responded to any of the emergency contact numbers. We struggled to find alternative transport at short notice, resulting in 2 taxis at our expense. I am still awaiting an outcome following investigation from the customer service 1 month later, we are out of pocket with not even an apology. This company is not reliable and I would not recommend using, very expensive to pay… Read Full Review

A2B_Team's Response to jaynecopp's Review

Written on: 06/08/2018

Dear Customer,

Please accept our Apologies for the inconveniences caused. Please could you provide us your booking reference here so that we can escalate the matter?

Thank you,
hoppa Team

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★☆☆☆☆

“Poor and chaotic service at Corfu airport”

Written on: 28/07/2018 by KaleighDonovan (1 review written)

Unfortunately the Hoppa transfer I received both from and to Corfu airport was the worst I've ever experienced in an airport transfer. We experienced huge delays, over an hour just sitting on a coach going nowhere at Corfu airport, a lack of information, then a chaotic and disorganised service on the return trip. In fact we made contingent arrangements as we weren't even sure they'd turn up to collect us given the service we had received. If that is representative of Hoppa I won't be using… Read Full Review

A2B_Team's Comment

Written on: 01/08/2018

Dear Customer,

Please accept our apologies for the inconveniences caused. Please could you provide us your booking reference here, so that we can attend to the matter.

Thank you,
hoppa Team

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★☆☆☆☆

“DO NOT USE”

Written on: 22/07/2018 by qfHolt1961 (1 review written)

Booked Hoppa to take me to the airport . Nobody arrived and the emergency number given nobody answered . When I complained they sent a photograph of a taxi on a street ( not my address) said nobody was in when they arrived. I was standing outside my door 30 minutes before they were due and was still there an hour after they were due. Still fighting for my money back and the money I had to pay for a taxi to take me to the airport. I Definately will not use the company ever again… Read Full Review

A2B_Team's Comment

Written on: 01/08/2018

Dear Customer,

Please accept our apologies for the inconveniences caused. Please could you provide us your booking reference here, so that we can attend to the matter.

Thank you,
hoppa Team

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★★★☆☆

“Service from Customer Care Team after holiday”

Written on: 04/07/2018 by AnnieMer (1 review written)

We had paid for jiffy coach from Palma airport to Cala Millor, with maximum of 1-4 stops. We were waiting for 2 hours at the airport for the jiffy coach (with no help from the counter staff). Eventually a lady supervisor came out an explained original driver over hours and was really apologetic. However not our problem and this should have been covered by another driver. Eventually another driver turned up but there were 6 stops before we actually reached our hotel NOT WHAT WE HAD PAID FOR… Read Full Review

A2B_Team's Response to AnnieMer's Review

Written on: 06/07/2018

Dear Customer,

Thank you for providing us your feedback here. We are very pleased that our Agent could assist you regarding the arrival incident and trust that you will have a more positive experience with us in the near future.

Best wishes,
hoppa Team

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★☆☆☆☆

“Disappointing from start to finish ”

Written on: 26/06/2018 by exPeterson218 (1 review written)

I arranged an airport transfer with hoppa as I didn’t want the free coach transfer offered with my holiday, so instead booked a private transfer in a ‘sedan’. I gave the resort information complete with the hotel address for the quote but then was contacted to say my transfer would be £20 more than quoted and my only option was to re-book and I couldn’t be refunded as the resort partner felt the hotel was in a different resort, it wasn’t, and in any case I gave the full address… Read Full Review

A2B_Team's Comment

Written on: 02/07/2018

Dear Customer.

Please accept our apologies for the inconveniences caused. Please could you provide us your booking reference here so that we can escalate the matter?

Thank you,
hoppa Team

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★☆☆☆☆

“Never Again with Hoppa even if it was free.”

Written on: 31/05/2018

See Below email sent to Hoppa, Good morning it is now 00.15 on Thursday 24th may. I registered at the Eros desk at 2230 last night and o am now say on a bus waiting to leave Barcelona airport. Not to put too fine a point on it, I'm blood angry. On arrival at the desk we were took the bus would leave in 30 mins. Nothing happened. There followed a comedy of errors, including the bus we were told we were getting on doing a runner and being replaced by a12 seater minibus and, eventually another… Read Full Review

A2B_Team's Comment

Written on: 04/06/2018

Dear Customer,

Thank you for leaving us your feedback and apologies for the inconveniences caused. Please could you provide us your booking reference here so that we can attend to the matter?

Thank you,
hoppa Team

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★★★☆☆

“Good but bad”

Written on: 17/05/2018 by BARRIESTEDMAN (2 reviews written)

Our taxi driver was not waiting for us on our arrival. Arrived after making 3 frustrating phone calls and 50 minutes late. Return journey was perfect. Hoppa resolved my complaint to my satisfaction. We may use them again next month but with some concerns. Our earlier experience did impact on our holiday… Read Full Review

Hoppa_Hero's Response to BARRIESTEDMAN's Review

Written on: 18/05/2018

Good Day,

We are sorry to hear of your experience, but appreciate that you gave our Customer Care team the opportunity to address the matter and provide you with a resolution. We trust your next journey with us will be back to our usual high standards. Kind Regards, hoppa Team

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★★★★☆

“Good service”

Written on: 11/05/2018 by Ritamac (1 review written)

A good service. Efficient punctual pick up. Chene at customer service was very helpful sorting out a problem with a refund. Will use again… Read Full Review

A2B_Team's Response to Ritamac's Review

Written on: 14/05/2018

Hi there,

Thank you for taking the time to leave us your positive review - we are pleased our Agents could you assist you.

Best wishes,
hoppa Team

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★★★★☆

“Although we had problems these were quickly addressed ”

Written on: 09/05/2018 by Kinsleyk145 (1 review written)

We have used this service twice now and overall had good service. We did have a pressie blemish this last tweet me but this was quickly resolved and we were compensated… Read Full Review

A2B_Team's Comment

Written on: 10/05/2018

Dear Customer,

Thank you for your review. We are very pleased to hear that our Agents were able to assist you and resolve your query for you.

Best wishes,
hoppa Team

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A2B_Team's Comment

Written on: 10/05/2018

Dear Customer,

Thank you for your review. We are pleased our Agents were able to assist you and resolve the matter accordingly.

Best wishes,
hoppa Team

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★☆☆☆☆

“Paris problems”

Written on: 23/03/2018 by Makena298 (1 review written)

I booked a hoppa taxi to pick me up at Charles de Gaulle airport to take me to my Left Bank hotel, and then for the return journey 4 days later. The taxi was not at the airport, nor did it pick me up subsequently. Hoppa's complaint system worked, and after some to-ing and fro-ing, I received a proper apology, reimbursement and compensation. I have used hoppa before, and it has been perfectly satisfactory… Read Full Review

Hoppa_Hero's Comment

Written on: 23/03/2018

Good Day,

We are truly sorry to hear of your experience in Paris and can confirm that the this matter has been addressed and corrected for future bookings.
We are happy to hear that our Customer Care Team was able to provide you with a satisfactory resolution.

Kind Regards,
hoppa Team

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★★★★★

“Jamica transfer”

Written on: 05/02/2018

After a problem with our transfer I contacted Hoppa and my complaint was dealt with promptly and to my full satisfaction by a customer service agent. This has restored my confidence in the company and I would use them again… Read Full Review

Hoppa_Hero's Comment

Written on: 06/02/2018

Hi There,

This is great to read and thank you for sharing this with us over here. We are so pleased that our customer service agent was able to assist you so efficiently.

Kind regards,
hoppa Team

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★☆☆☆☆

“Shocking transfer service”

Written on: 03/02/2018 by Timmay19 (1 review written)

First of all the actual booking of the service seemed quite painless and simple plus the price itself was a few pounds cheaper than the competition. However due to an error with their website you can apparently select which resort you want to go to and then select a hotel with the same name as yours in another resort. With just a quick glance at your ticket this can be very easy to miss when the resorts have only 2 letters different in their names on the address part and the journey to part of… Read Full Review

Hoppa_Hero's Response to Timmay19's Review

Written on: 06/02/2018

Hi There,

We truly appreciate you sharing your experience with us and feel very sorry that you have a cause for complaint. Please provide us with your booking reference number so that we can look into the matter?

Kind regards,
hoppa Team

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★★★★★

“Tenerife transfer ”

Written on: 02/02/2018 by Owls1867 (1 review written)

After problem With our return pickup I would just like to thank Swen Nürnberger in customer services for the efficient way in resolving the matter to my satisfaction & in doing so I will be using hoppa again… Read Full Review

Hoppa_Hero's Response to Owls1867's Review

Written on: 03/02/2018

Hi There,

This is lovely to read! Thank you for letting us know - we will be sure to pass on the compliment.

Best wishes,
hoppa Team

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★★★★☆

“Airport Transfer Rome”

Written on: 13/01/2018 by Farley21 (1 review written)

Taxi there on arrival. Driver pleasant. Only one issue, requested 3 car seats only 2 provided. Hoppa dealt with this as soon as they were notified on my return and re refunding my payment. Would use the company again… Read Full Review

Hoppa_Hero's Comment

Written on: 16/01/2018

Good Day, thank you so much for giving us the opportunity to assist you with the issues that arose during your journey with us. We trust your next service with us will be a positive one.
Kind Regards,
hoppa Team

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★★★★★

“Beschwerdemanagement”

Written on: 10/01/2018 by 300Fuller (1 review written)

für die schnelle und kompetente Erledigung unserer Beschwerde durch Herrn Sven Nürnberger… Read Full Review

Hoppa_Hero's Comment

Written on: 11/01/2018

Good Day, thank you so much for allowing our agent to assist you! We are pleased that you found his Customer Service Satisfactory.

Kind Regards,
hoppa Team

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Weka's Comment

Written on: 11/01/2018

thanks again for the effort

Kind Regards,
Family Wegerer

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★★★☆☆

“Transfer in gran canaria ”

Written on: 14/12/2017 by Prattjj319 (1 review written)

October 2017 No problem booking speedy shuttle MAXIMUM 4 STOPS,TRANSFER TIME 45 MINS. 1hour 30 mins later we had not reached our destination..got off bus continued our transfer by taxi. The customer care team were very apologic & refunded our transfer & taxi fare Unfortunately we had the same experience last year ..we booked a speedy shuttle maximum 4 stops ...11 STOPS later we arrived at our apartment.! We were happy to give Hoppa a second chance this year,their customer care team both… Read Full Review

A2B_Team's Comment

Written on: 14/12/2017

Dear Customer,

Thank you for providing us a review of your experience with us. Despite the unfortunate occurrences with the vehicle type you had booked, we are pleased our Agents were able to assist you.

Best wishes,
hoppa Team

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