Student Loans Company Reviews - www.slc.co.uk

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Latest Reviews

★☆☆☆☆

“Completely incompetant at best! ”

Written on: 16/04/2019 by andyhamishgoral (1 review written)

Totally useless service received, the staff I would say were completely incompetent didn't have a clue how to answer my queries pass you about. I wrote formal complaint they said twice can't speak to you because it's not your account the complaint refers to when it was my account. I wish I never had to deal with such incompetence company… Read Full Review

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★☆☆☆☆

“Staff have no clue. ”

Written on: 01/09/2017 by Coughlinvb323 (1 review written)

Staff have no clue what they are doing. Money was incorrectly taken from my salary through PAYE and has not been allocated to my account. The tax office have confirmed the amount deducted and I have sent a P60 to confirm the amounts but SLC are blaming the tax office for not sending the full information. 18 months on I'm still trying to resolve the issue. I am constantly put on hold so staff can 'speak to a colleague' which shows me they are unable to do their job. Nearly £1000 is 'missing'… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 28/06/2017 by Birge (1 review written)

I had a tuition fee loan from the Students Loan Company Ltd while studying in Wales. After my graduation I moved back to Finland and I was fine paying my loan back at the rate the company requested. However, suddenly my monthly payment schedule ended but I was not informed in anyway. I did not receive any letters, phone calls or anything from the company. I naively thought that perhaps I had payed my loan in total as no inquiries about my payment schedule were made. Then after 11 months (!!) I… Read Full Review

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★☆☆☆☆

“Totally Incompetent with where to go to complain”

Written on: 06/03/2017 by Stevens1980 (1 review written)

Total incompetence!! Have stopped my child's loan! They requested payslip eveidence 3 times, on the third time we called to ask why and turns out they couldn't read the small print once they scanned the document in?! So their fault?! instead of saying this they just kept asking again?!? We sent it in A1. Absolutely immense in their inability to complete simple task as read the original or ask for bigger print in the new request. Caused judge stress during my child dissertation!!… Read Full Review

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★☆☆☆☆

“Rude, unprofessional”

Written on: 23/02/2017 by Lawson456 (1 review written)

On receipt of the letter querying my daughters current employment status I called Student Loans Co (SLC) and spoke to a (very rude) woman, to explain that my daughter is currently overseas travelling and so cannot deal with it. The SLC operative said she should have filled in an Overseas Income Assessment form before leaving and asked how she could afford to travel if she has borrowed money as a student and also how she is supporting herself if not working. She pointed out that “this was a… Read Full Review

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★☆☆☆☆

“Student Loans Company. The answer to all of your...”

Written on: 24/08/2016

Student Loans Company. The answer to all of your university funding problems....or maybe the cause. It seems like SLC are onto a winner from a business point of view. Give complicated loan information and forms to 18 year olds. Morally it's abysmal. 18 year olds don't know what they're agreeing to and with little to no other option regards funding their university education they happily sign their little lives away (Need a kidney SLC?! Take two!!). Legally, it's perfect! They're 18! 18 year… Read Full Review

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★☆☆☆☆

“Needs a complete overhaul”

Written on: 03/06/2016 by HamzaRoach (1 review written)

To get anything done with SLC you need patience and plenty of it. I had a change of circumstances and needed to relay this information back to the SLC. We went backwards and forwards with evidence to the point where I didn't want to keep incurring postage fees and so requested if I could send the evidence in via PDF in an email. After inaction here I escalated it to the complaints department and even here things were dog slow to get anything done. They then went ahead a deducted money from my… Read Full Review

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★☆☆☆☆

“Inconceivably Incompetent”

Written on: 13/01/2016 by HJ876 (1 review written)

I don't think I have ever encountered a fellow student who hasn't at one point or the other had some sort of problem with the SLC. To call this organisation cretinous is an understatement. Even if you do everything they say, when they say it, they will find some way to lose you documents, your application, or generally balls up your life. You will ring them up, they will fob you off, you will be infuriated as you realise they really can't tell their rectum from their elbow. You start to feel… Read Full Review

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★☆☆☆☆

“They overcharged me and took payments despite me...”

Written on: 04/10/2014 by GeorgiaSmith (1 review written)

They overcharged me and took payments despite me paying the remainder of my loan over the phone and being "guaranteed" they wouldn't take extra payments. No surprise then when they took an extra payment, demanded inordinate amounts of paperwork to prove the point and lied to me numerous times about paperwork sent. They did not arrange a refund until I threatened legal action, and have now refunded me LESS than they took. Disgusting… Read Full Review

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★☆☆☆☆

“Rude, arrogant, unprofessional ”

Written on: 28/07/2014

SLC has taken every possible step to make repaying my loan as difficult as possible. They insist on using antiquated methods of communication to ensure I can not get any information from them. I made the mistake of filing a complaint which has resulted in abuse from staff every time I call the helpline. Staff are being deliberately difficult and unhelpful, lying to me about information I have sent in… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 24/06/2014 by TobyLacroix91 (1 review written)

Called up SLC to make a final settlement payment. It all went smoothly, SLC took the payment within 2 days, and I was assured that there would be no more further deductions. Fast forward one month and SLC continued to deduct money for a debt that no longer exists!! I then spent an hour on the phone trying to resolve it, but the only thing I can do is send a cover letter and 4 months of payslips to proof I was overcharged! If I don't do this SLC won't correct it and repay me for a WHOLE YEAR… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 03/06/2014 by Stephensoney393 (1 review written)

Student Loans Company England's customer service hotline is an absolute shambles. For an organisation with so much money, apparently run by the government (gov.uk), and so much power over the lives of future students their service they provide needs to be better regulated and managed. So many wasted hours waiting for them to answer, and when they do answer, they are mostly useless. You get told your tuition fee is being paid in one call, and in the other they tell you you have the wrong course… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 31/05/2014 by Janellei299 (1 review written)

What a bunch of incompetent useless unhelpful moronic bottom holes… Read Full Review

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 09/04/2014 by rfMcGinnis49 (1 review written)

I graduated in 2004 having taken out a £12000 loan with the Student Loans Company. I was paying it through PAYE for 6 years totalling £7000 and I still owe over £12000!! I only ever paid their interest off. I now live in Australia and every year send them my financial update of which there has never been a problem until now. 3 overseas phones calls and several emails later I still cant access my account, they told me on the phone not to worry as no money would be taken form me without my… Read Full Review

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★☆☆☆☆

“Stolen Money”

Written on: 04/04/2014 by Farley404 (1 review written)

Towards the end of the loan repayment process they will ask you to switch to direct debit repayments instead of PAYE. This is because their incompetence does not allow them to know when you have finished paying your loan. It does however mean that there is an overlap and they take more than they are owed. An awful service and one I would strongly advise against. I have never written a review before but these guys are useless… Read Full Review

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★☆☆☆☆

“I wish I never used this service”

Written on: 12/11/2013 by SoBAD (1 review written)

They advertise low interest and other rubbish, but when it comes to repaying, you find out that you dont even repay the accumulated interest. You will never repay it unless you repay it in one go. And... The customer service is terrible. My records of calls were even deleted and i had no proof what i was told by the advisor before. They promise to send the letters, they never did. They completely ignore us. We talk about money, we are not playing at the playground. I had enought with them. I… Read Full Review

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★☆☆☆☆

“Student Loans Company are a complete shambles. They...”

Written on: 04/09/2010

Student Loans Company are a complete shambles. They lost financial evidence we sent them, wrote letters to the wrong parent asking for the wrong information, and refused to admit their errors until only four weeks before the start of term. The situation is still unresolved and despite now having sent them the information they requested THREE TIMES we are still no nearer getting things sorted out. Quite the worst customer support I have ever experienced… Read Full Review

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Susandoc48's Comment

Written on: 28/01/2013

My daughter is in the same situation, however, we have been trying to get this sorted since Sept 12. Like you, they ask for wrong information, and lose it. We have sent every piece of evidence that they have asked for and yet my daughter is still waiting four months later. When she called them yesterday she was told to check back in a few days. There seems to be no one high up that you can speak to and every time you call you speak to a different person who tells you something different too!

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★☆☆☆☆

“I went to University in 2003 but had to for medical...”

Written on: 29/08/2010

I went to University in 2003 but had to for medical reasons leave after the 1st year. I cannot see how the Student Loan Company are getting away with charging interest on loans year on year on year. My original Loan (taken to pay towards accomodation costs) of £3000 now stands at nearly £4000 because of interest being added year on year. I have never yet earnt over the £15K threshold so never paid anything back. I have now started a family and only earn £10K p/y. Surely to Student Loan Company… Read Full Review

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★☆☆☆☆

“I have spent three days ringing Student Loans company...”

Written on: 05/01/2010

I have spent three days ringing Student Loans company which has cost me a fortune and I have not got through from 8 am to 8 pm at night! Why dont they tell you where you are in the queue or have an answering machine so you can have a call back… Read Full Review

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★☆☆☆☆

“Student Loans Company and its various arms such as...”

Written on: 24/10/2009 by cliffmatthews (1 review written)

Student Loans Company and its various arms such as Student Finance England has amended its web-site to make e-mail complaints difficult. There used to be a link, now there isn't. If you press the organisation they tell you it is [email protected]

The on-line application system doesn't work in England if you have moved recently from Wales and have any records created there.

The site uses bright colours and simple links but takes you on a circular route if you want to… Read Full Review

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Kelvoo's Response to cliffmatthews's Review

Written on: 05/11/2012

hi.last year i apply for AdultDependant last year.but this year i apply for it again i was not give it this year,why i dont known?

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