Student Loans Company www.slc.co.uk

Has caused me constant stress at no fault of my own...

I did an Meng degree, but I could only complete 3 years of the course coming out with a Bachelors degree due to medical health reasons.

Student Finance England agreed to fund my Masters degree at another university for the 1st Semester, but they have now suddenly changed my application saying that I am no longer eligible for funding despite them making me get my previous university to complete a Change of Circumstance Task to prove I have not completed a Masters and upload medical evidence for compelling reasons.

Every time I phone them they need 4-5 days to process the documents. There has been numerous conflicting/ misleading documents stating I was eligible for funding and they sent evidence to the wrong department further delaying my application.

Meanwhile they have been phoning me every day to pay back over £6000 loan while I am trying to study for my degree, which I do not have because I have given the money to the university and now find myself in a impossible situation of somehow having to find the rest of the funds to complete a Masters course.

I reassured the University that student finance would fund me as I was told over the phone that everything would be fine. I have Autism Spectrum Disorder and I have suffered with psychosis and they are currently ruining my life. I feel very mislead, we are told all this stuff in education about the importance of Equality and Diversity and yet now here I am in a situation I cannot deal with. They claim that there has been a sudden change to the policy/ legislation caused by the department of education, and there is no one I can speak to. They have not given me any specific information yet on when this change took place.

I am not working at the moment, I will struggle to find employment in future as there will be a large gap in my work history because of an uncompleted masters. I had no prior warning that they would suddenly pull away funding. If I cannot afford to do the degree and I have to drop out they still expect me to pay back over £6000 for a course I could not complete due to ill health and financial difficulty.

I am really at a loss on what to do now. I will seek citizens advice. The error they have made has real life consequences on my life. They should not have funded me in the first place if they were just going to take it away. They have put me in a situation which I am not equipped to deal with as I cannot afford to fund the rest of my Masters and I have a debt of over £6000 that I simply cannot afford to pay back.

Website doesn't recognise my customer refrence number or email and password so i can't log in, when i try to phone wait times are over 30 minintes. Given how many negative revieiws you alrealy have you clearly don't care. Predatory, rude and incompetent are the only real ways i can discribe you.

Extremely bad support, just pretending they wanna "help" students but, they are trying so hard to DO NOT support you and keeping you waiting a lot for your loan support. Very bad system.

It has been 5 months (October) since I applied and they still haven't sorted it out. I have called them over 5 times and each time they just ask for a different document; saying that my submitted document which they asked for during the previous call, is completely irrelevant. I have started university now, and my loan hasn't been approved yet. Now they want to do a check that's going to take 20-30 days. I had to pay my termly accommodation costs out of my savings.

I am the parent of a student (daughter 23ys) who I am still forced to support as an adult.

Student finance England are probably the most useless and incompetant organisation (closely followed by British Telecom) who I have ever dealt with.

Staff, systems, computer systems are all unfit for purpose and just make you want to give up doing the right thing.

If I could literally give them no reviews I would. I sent my birth certificate off around October last year for a nail course I go to in Romford called halls of ivy. The claimed that this place is really good and always send it back without a doubt. Little did I know I wouldn’t receive my birth certificate back until I had to call up a find out what was going on. At first I was told that the birth certificate I gave in was fake. I then called up again and was told by BRYONY that my birth certificate would be sent back on Friday this was the 27/01/2022 bare in mind i had signed for this to get to them securely on the 20/10/2021. Only for it to be destroyed by a useless company. How stupid can one be to destroy a real birth certificate, you should have enough knowledge to know the difference but I guess that’s what happened when your dunce. Probably smoking crack or on sniff. As you lot do. Anyways. Weeks go by and finally, my certificate came but guess what. These people had sent me a photocopy and inside the envelope the put “this is a photocopied one we need the original”. Ermmmmmmm are you lot dumb or insane. The real question is…. If I. Had sent a fake copy, then why would you sent it back because it not the originall? and even then it took a load of months just to tell me it’s fake. I have proof of tracking which also the try to cover up. If I didn’t say I had tracking the wouldn’t have found it. One lady said that they found it in the lost and found. Can you image the disrespect.. anyways back to what I was saying. So I called up to find out what nonsense they was blabbering about. To my own knowledge the had let me know what happened and told me there’s nothing they can do about it. Even in the website it instructs them to let us know the have lost it which I didn’t even get but worse than that it’s says “ tell the customer how to get it replaced”. Are you lot taking liberties mate? Do you think money falls out the sky mate? Maybe you have it like that but not me. Company’s like this are really pathetic and not trust worthy. and I will try to stir people from using this useless company. You lot are a shitshow. A bunch of animals in a working environment to be precise. I hope one day your family member or children go through the same issues. Then you will step and understand what it feels like.

Totally useless service received, the staff I would say were completely incompetent didn't have a clue how to answer my queries pass you about. I wrote formal complaint they said twice can't speak to you because it's not your account the complaint refers to when it was my account. I wish I never had to deal with such incompetence company.

Staff have no clue what they are doing. Money was incorrectly taken from my salary through PAYE and has not been allocated to my account. The tax office have confirmed the amount deducted and I have sent a P60 to confirm the amounts but SLC are blaming the tax office for not sending the full information. 18 months on I'm still trying to resolve the issue. I am constantly put on hold so staff can 'speak to a colleague' which shows me they are unable to do their job. Nearly £1000 is 'missing' from my loan repayments and the SLC keep making promises to resolve it but the letters they send my to confirm my correct balance are useful and only valid for a limited amount of time. After that the statements are still wrong and interest is accumulated on money I have already paid back.

I had a tuition fee loan from the Students Loan Company Ltd while studying in Wales. After my graduation I moved back to Finland and I was fine paying my loan back at the rate the company requested. However, suddenly my monthly payment schedule ended but I was not informed in anyway. I did not receive any letters, phone calls or anything from the company. I naively thought that perhaps I had payed my loan in total as no inquiries about my payment schedule were made. Then after 11 months (!!) I was contacted by debt collection telling me I have almost a £1000 to pay at once or else it'd be a legal issue. I wasn't sure whether they were legit company or not as I live in Finland and had never heard of such company. I requested that the students loans company would contact me so that I could be sure I actually had such arrears and I'd be happy to pay. After a month another person from the same debt collection contacted me with even more arrears due. I was so annoyed and after paying I contacted Students loan company that they handled the situation very very poorly and their way of communicating to outside the UK is appalling. All they had to say was sorry you felt that way and urged me to make another payment program. Would not use this company again and cannot recommend it.

Total incompetence!! Have stopped my child's loan!

They requested payslip eveidence 3 times, on the third time we called to ask why and turns out they couldn't read the small print once they scanned the document in?! So their fault?!

instead of saying this they just kept asking again?!? We sent it in A1.

Absolutely immense in their inability to complete simple task as read the original or ask for bigger print in the new request.

Caused judge stress during my child dissertation!!