written by Carolm1957 on 29/07/2022
I was so happy with the service, the advisor helped me immensely, by assisting me . He explained everything thoroughly, was very polite and very professional. I haven’t got a clue when it comes to being tech savvy. Thanks for getting me up and running. Much appreciated. I’d highly recommend.
written by Housemc6 on 20/07/2017
There are no words to express my dismay at the experience I have had with Y3K. Their after sale service is beyond appalling. They can only exist and carry on selling because London is a huge place and people don't easily know what a bunch of cheaters they are. Expensive products when one realises they are not even worth half of what they cost. No real support after installation, never matter how many times one calls them telling them that something is wrong or it is not working. All the excuses are good for not replacing the useless stuff they sell! Absolutely awful!!!
written by Trademan47 on 07/02/2013
I called up and a young guy names Anthony helped me out with my order I had no idea about cctv or security systems he spent 25 mins going through everything with me, it really helped and ill be using them again
written by on 28/11/2012
couldnt fault the company great help with me being a novice and all the help that i may need will be coming back to them all the time in the future
written by simonelias on 04/09/2012
Just fitted a HD camera for our customer from Gary, was a newbie so needed lots of help, he spent 30 mins explaining what I needed and provided a system at half the price of the other 2 quotes I had. Highly recommended.
written by on 24/01/2011
Very helpful on telephone, Steve seems to know his products well. Next day delivery. Had to return a camera a faulty, company replaced, immediately. Would use again and would recommend to others.
written by on 30/10/2010
Spoke to a chap called Marvin. Unbelieveably helpful. Fantastic! He spent nearly 2 hours on the phone giving quality advice iwthin the space of 2 days. I did give him a fairly large order. But extremely impressed. Its difficult to find companies who spend time over the net and give good advice.
written by on 06/08/2010
Excellent products, good advice and fast delivery, highly recommended
written by on 24/05/2010
Y3K are a very efficient company to deal with. I ordered a 16 camera system and recieved the package the following day! I was given honest advice on the best system for my budget by a very helpful sales guy called Jon. I would definitely recommend these guys.
written by on 05/04/2010
We have been using Y3K products for over 5 years now (we tried some of the other websites but it soon became clear they were small one man bands, as they had no stock, did not offer after sales support and in one case did not send any goods!). Y3K seem to be the biggest around and in our opinion the products are very good value. The Xvision branded products are as good as any if not better than other more expensive brands (we have dozens of system that have been running 24/7 for 5 years), however their IQ range is cheap and not as good (their words not mine), made on a budget as they say, so we avoid using IQ. Also a small tip if you have any problems with tech or returns speak to Belle in customer services, she is brilliant and always puts the customer first, resolving any problem to our satisfaction in minutes.
written by on 03/02/2010
Bought camera systems off Y3K. Very good on price and quality. BUT there customer service and tech support is an absolute joke. Sent back a faulty DVR, which they "repaired" - started having the same problems again a few months later. Sent it back again and was promised a brand new DVR - 3 weeks later I recevied back the same DVR. When I have this problem sorted, if I ever do, I will never deal with Y3K again.
written by on 01/02/2010
I bought a complete system for just under £300 before Christmas, and nearly did not having seen these reviews, but I am glad I did the installer who fitted it for me could not believe how little it cost, he even took their catalogue from me, service was good too, and delivery next day even with the weather the way it was.
written by on 07/08/2009
Sent three emails asking for their advice on DVR,s, still waiting for a reply.
Would definitely not buy from Y3K CCTV Solutions
written by on 23/05/2009
Y3K CCTV Solutions an ok company that has a good spread of products but unfortunately my experiences have not all been great, initially they try but support wanes.
- good range
- easy access
- have their own brand
- budget products are poor quality
- bad support at times
- often out of stock
written by on 06/04/2009
I use Y3K a lot and have never had a problem with customer service and any product deemed to be faulty has been replaced with no hassle.
written by on 24/07/2008
I used Y3K CCTV Solutions last month and cannot recommend them as I received a poor quality service. I will now keep on trying to get them to do an appropriate follow up.
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As rated by our community of reviewers
Simonelias's Comment
Written on: 04/09/2012
Good Buy
Just fitted a HD camera for our customer from Gary, was a newbie so needed lots of help, he spent 30 mins explaining what I needed and provided a system at half the price of the other 2 quotes I had.
Highly recommended.