Celebrity Cruises www.celebritycruises.co.uk

Missed out two ports on the trip stating it was down to heavy weather. Response from crew and later customer services was that they had to reduce speed due to weather issues, however it was pretty obvious the ship had engine issues and was sailing 30% slower.

No apology, no part-refund, hard faced letter reply.

With other operators, we've had refunds for missed ports where it's the solely fault of the operator. Weather is perhaps understandable however, it's fairly obvious with perfectly level sea state that the (alleged) storm just 30mi/50km away nonexistent - fed up of being lied to by some operators.

Celebrity is head and shoulders above Princess and Royal Caribbean. their new ships are gorgeous, the service is excellent. The food, especially in their private restaurant, is exquisite. The cabins are lovely and set up for maximum storage space and comfort. They provide amenities we have not found on the other ships, including gorgeous dendrobium orchids in all the public ladies rooms and hand towels as opposed to paper. Concierge amenities are superior and their breakfast menu in concierge class offers a yogurt granola parfait that is the best I have ever had anywhere. I think the person who wrote the above review and is so dissatisfied with Celebrity has never sailed Celebrity