TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★☆☆☆☆

“No Compassion”

Written on: 03/12/2017

I would NEVER book tickets with this Travel Agency again. I booked flights 2 months before going on my holiday, and at the time of my booking, I WAS 100% aware that my booking was non-refundable/non-cancellable. 6 weeks prior to my holiday, I had a very serious injury where I tore the ligaments and cartilage in my knee. Obviously, I thought I would be unable to go on this holiday to the Far East for my own safety and medical conditions. I started cancelling the hotels I had booked for my… Read Full Review

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★☆☆☆☆

“Authorization number !!”

Written on: 01/12/2017 by SimonLynch (1 review written)

This is my first and last time buying ticket from !! U guys make me call my bank to hold on the phone for 40 min to get this number 40 min !!! Trust me I have more important things to do in my life hope the same grind happens to u and wanna see if how happy are u with this company ??… Read Full Review

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★☆☆☆☆

“Unprofessional, rude and unethical. ”

Written on: 27/11/2017 by 137O'Neill (1 review written)

I called the helpline and was passed around to a few members of the team with an enquiry about the suitcase policy for a flight using two different companies under the same booking reference. The staff were rude and not interested in hearing my enquiry, interrupting with irrelevant information (letting me know the bag weight allowance instead and telling me to read the information on the website) and not listening with me having to repeat myself 4 or 5 times. I was transferred to different… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would TERRIBLE”

Written on: 19/11/2017 by JoselynDalrymple8 (1 review written)

If I could give a negative number of stars I would. Travel up are the worst travel agent I have ever used. They stole my money, refused to allow us on paid flights and requested more money. The customer service is beyond rubbish and not only are they absolutely rude and unhelpful, they are also useless and hung up the call several times. They do not even respond to -any emails. They should all be sacked. Overall the worst travel experience with them ever, and I thank god I did not book any… Read Full Review

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★☆☆☆☆

“Bad Experience. Stay away from Travel Up.”

Written on: 30/10/2017 by segevhochberg (1 review written)

We booked a flight to Rome and due to unforeseen reasons we had to change one of the passengers departure flight. We gave them 4 options / asked for 4 possible solutions: 1. We asked for a cancellation of this passenger flights - From 500$ we would only get £ 31.53 back. 2. We asked for a date change for her flight only - it would cost us £ 489.63 (more than what we paid) 3. We asked for a name change so someone else can take this trip - No name changes are permitted 4. We figured she… Read Full Review

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★☆☆☆☆

“DO NOT RECOMMEND”

Written on: 26/10/2017

It was such a terrible experience I would never use travelup ever in my life, no matter how cheap they are. My trip was a long one from London to Auckland. First of all your e-ticket does not get issued on time.In my case, I had to change the date of the flight coming back and when I called them they said email them which will be answered within 2 hours. I got a response three days after I emailed them.... even when I sent 2 more follow up email explaining this is a very important matter. I was… Read Full Review

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★☆☆☆☆

“So far so bad”

Written on: 12/10/2017 by Butcher332 (1 review written)

a phone number manned by people who have no answers and still awaiting any reply other than an auto reply from the email address. I would like to add more but now they have my money they don't appear interested in responding to questions… Read Full Review

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★☆☆☆☆

“Biggest rip off merchants on the net”

Written on: 06/09/2017 by O'Haraqd121 (1 review written)

Watch out for hidden fees, there are charges that are not listed before when booking… Read Full Review

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★☆☆☆☆

“Service was terrible. I've contacted customer service...”

Written on: 23/08/2017

Service was terrible. I've contacted customer service and had to stay in a queue for over an hour. I was then promised that I'd receive my booking confirmation and e-ticket, after 4 emails and over 12 hours of waiting I still haven't. Worst service ever… Read Full Review

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Rh83's Comment

Written on: 18/09/2017

Hi I confirm this is not an isolated case.
This site will take your money to book a flight. But if you need any assistance or change to your booking trouble starts.
7 days after my cancellation request on a trip, 5emails and 8 phone calls, I am still awaiting feedback. I never got anyone on the phone and only got an answer on email once every 2 emails. Answers are always poorly drafted and do not address the request.
The customer service lines always lead to voicemail. There seems to be No one in the offices, but then you will get random email at 9PM .

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★☆☆☆☆

“Do Not Use”

Written on: 15/08/2017 by Bell199 (2 reviews written)

Do not book with this company as they will rip you off should you need to make any changes to your flight details, company want to charge me an extra £800 to change the dates of my flight from December 2017 to March 2018. Totally unreasonable charges as airline has confirmed they charge £150 pp to change flight but Travel Up stated airline charge £275 pp ??? where does the difference go !!!! BOOKING NO: TU898186 RESERVATION NO: U4UKJ2 WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, SAVE YOUR… Read Full Review

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Rh83's Response to Bell199's Review

Written on: 18/09/2017

Hi Bell,

I confirm I had the same experience, TravelUP has been trying to 'cash in' from a travel change. And if only they could give you a quick and straight answer.
This online agent has rogue behaviours and rips its clients off whenever it can.

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★☆☆☆☆

“horrible experience ”

Written on: 13/08/2017 by kj1510 (1 review written)

very poor customer service. had been trying to book business place since 2 weeks, but could not. my account could not be created and that too no help provided. i had to settle with economy place as business was full. on top they dared to say that my transaction was fraudulent . first n last time , i am using the pathetic service . kindly avoid if you dont want your precious time to be wasted . better check with other flight companies where they dont charge for credit card… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 13/08/2017 by Parrishcp37 (1 review written)

I have had nothing but problems with my latest journey from Glasgow to America, and believe me I have made this journey dozens of times before. It has been my first and last holiday booking through Travel UP. The times have been changed (par for the course), the flights have been cancelled, there have been no seat assignments for my the check in procedure has been impossible with the two "sister" airlines each telling me I have to check in with the other and neither allowing an online check in… Read Full Review

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★☆☆☆☆

“Vile Company”

Written on: 28/07/2017 by York109 (1 review written)

Airline cancelled a flight route - this is not Travelups fault but the dire quality of their customer service team is awful, their policies around refunds etc (when something isnt your fault) is "you can contact us after 8 weeks for a refund"... sorry but surely they should be contacting you when they have received it?! they've passive and non committal around refunds, not reassuring and the service team are downright rude!… Read Full Review

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★☆☆☆☆

“COMPLAINT”

Written on: 18/07/2017

Fail to notify their customers of cancelled flights, particularly when they knew for over 3 months prior to departure. Do not respond to emails or letters regarding the complaint. Absolutely useless company!… Read Full Review

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★☆☆☆☆

“Very Stressful experience!”

Written on: 12/07/2017 by janroche (1 review written)

I booked my flights to America in May and to date I have still not had my issue resolved. My credit card details were taken quickly enough when I booked online but unfortunately seconds later I discovered I had missed off my surname. I emailed them within minutes and the next day was asked to forward a copy of my passport This I did with some help because I am not very computer literate, I just about cope with booking the flights. They then asked for an admin fee to RE-ISSUE the tickets of… Read Full Review

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★☆☆☆☆

“Worst ever company”

Written on: 07/07/2017 by Pughfi1982 (1 review written)

If I could have given minus stars I would. Tried to book their advertised flights to Orlando. Credit card rejected twice, so contacted bank who advised it was Travel up who had rejected payment. When I contacted them regarding the flights they advertised they said they were now £150 more per person !! Needless to say I told them where to go and booked at a similar price with a REPUTABLE company. Stay well clear of this company… Read Full Review

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★☆☆☆☆

“19 year old son stranded in China”

Written on: 22/05/2017 by Triciaoo (1 review written)

My son had a return ticket from Sydney to London Heathrow on 10 May 2017 purchased from Travel Up.The original ticket was changed and amended several weeks ago which caused inconvenience but we had no choice but to agree to it.He was scheduled to go from : Sydney to Beijing Beijing to Shanghai Shanghai to London. When my son checked the details shortly before leaving Sydney he discovered that another flight had be added to the itinerary and that he had to first fly to Hangzhou.We had not… Read Full Review

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★☆☆☆☆

“UNETHICAL ”

Written on: 12/05/2017 by qbStevens1973 (1 review written)

DO NOT USE TRAVEL UP. . . VERY UNETHICAL POOR SERVICE. Travel Up do not adhere to their own Terms and Conditions and they do not return phone calls. I had requested for my reservation to be cancelled in writing after a few hours. This was BEFORE Ticket Issue and BEFORE payment was taken as per their terms and Conditions. However they went ahead and ignored my request and issued a ticket after receiving my request. Took money from my account few days after which they are not refunding. More… Read Full Review

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★☆☆☆☆

“Do not be tempted by cheap flights!”

Written on: 25/03/2017

I booked return flights the Kathmandu , Nepal via Istanbul, Turkey. The prices were good but from the beginning i had to send numerous emails to even receive my e tickets. Later, the flight details were changed and once again i found myself chasing them for an e ticket. Unfortunatley my flights were cancelled due to weather. 11 weeks on im still chasing them for my refund. Despite being told it would take 6-8 weeks after 2 weeks of trying to get them to reply to me. Customer service is rubbish… Read Full Review

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★☆☆☆☆

“worst travel agency experience”

Written on: 10/03/2017 by michael.jones (1 review written)

not informed about the my flights' cancellation. this cost me 200 pounds. the customer service did not reply to my emails and the complaint for refund. I am still chasing them, it's been a month but they are hiding… Read Full Review

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