Crystal Umbrella, Reviews - www.crystalumbrella.com

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“A Disgrace to Professionalism ”

Written on: 12/07/2018 by Kaydence54 (1 review written)

A company employee with no concept of respect nor basic professional customer service. I sought basic information as an individual new to creating their own company only to be met with what can only be described as written abuse. There was absolutely no understanding of respect, ethics, treating people fairly or simple customer service. The Senior Management however where efficient to attempt to resolve the issue. I would not recommend this company. … Read Full Review

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★★★★★

“My account manager is great, and my pay is always correct ”

Written on: 03/11/2017 by MACC29 (1 review written)

I have been with Crystal for over 5 years and they have always provided me with a great service. They answer my questions and don't try to fob me off like others. I have used other umbrella companies in the past but they were terrible when it came to service and my pay was delayed or had errors… Read Full Review

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★★☆☆☆

“A mixed bag”

Written on: 30/10/2017 by Fitbit (1 review written)

My account manager was brilliant and I can't recommend her too highly. Some of her colleagues not so much. There were times when I didn't feel like a client, let alone a valued one. The whole process felt unnecessarily bureaucratic and pedantic… Read Full Review

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★☆☆☆☆

“Appalling company! Check out company house! They do...”

Written on: 26/10/2015 by Marissar108 (1 review written)

Appalling company! Check out company house! They do not comply with regulations, HMRC has been investigating their previous companies, all they keep doing is changing their name. They have a great sales team, who would be just as good at selling PPI services. I have been with them for a number of years so this review has been created due to my current experiences. Obviously they will provide you with a great service during your time with them, but this is not a difficult thing to do, what you… Read Full Review

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★★★★★

“Excellent Service, Top Drawer”

Written on: 30/01/2014

Right from the outset, throughout the duration of my contract, Crystal made me feel at ease, they took care to explain everything fully before I committed to using them, and my account manager was always about when I needed to speak with them. All in all it was a pleasure to have my contract handled by these guys!… Read Full Review

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★☆☆☆☆

“Crystal Don't Shine”

Written on: 15/06/2013 by Out_of_Pocket (1 review written)

CRYSTAL UMBRELLA - BEWARE!!! Looking for an umbrella company? I would suggest you do NOT use this one! Crystal Umbrella (also trading as Aqua Bubble) Payments were significantly delayed They cost me thousands - literally - in overpaid tax on expenses And when they sent my eP60 in order that I could try and claim back the overpaid tax they got that wrong too! Whenever you call you NEVER get a straight answer - someone always has to "investigate" first and then it takes weeks for them to get… Read Full Review

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★☆☆☆☆

“Still Awaiting Payment”

Written on: 05/08/2012 by JayJackson (1 review written)

They seemed pretty helpful at first, and setting up an account was a breeze. But after 2 months of my first contract I'm still awaiting payment and constantly having to chase them up.( I'm not sure what the personal account manager does?) Secondly, I tried to set up a new contract a few weeks back, but my employer got so annoyed with the amount of admin involved, the contract got cancelled. Thanks!… Read Full Review

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★★★☆☆

“ok”

Written on: 31/07/2012

pretty easy to deal with… Read Full Review

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★☆☆☆☆

“Chronic Accounting Failures”

Written on: 03/04/2012

They seemed nice people, had (relatively) easy to use templates for handling invoices and expenses and paid regularly (if not always same day). However, I have had repeated issues with HMRC based on Crystal Umbrella failing to send documents to them: this included on "surprise tax bill" of over £2,000. Every time they say they will send a document to HMRC make sure you keep a copy for yourself, because no such letter will ever reach HMRC unless you go out and send it there yourself. This… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid!”

Written on: 19/12/2011

Crystal Umbrella promise much. However, when you sign on, they dont explain all the deductions they make and this omission has cost me in the region of £5K from them taking employers national insurance on a monthly basis. The upshot is that there is an 'internal investigation' which I am still to hear the update from and I very much doubt they are going to do anything to help me or reimburse me. An underhand company with no customer service!… Read Full Review

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Guest's Comment

Written on: 20/01/2012

This comment is ridiculous and obviously false.. of course they deduct NIC's as do all employers! Who do think is going to pay this, the tax fairies!! get real..

Your obviously not bright enough to be a contractor "Guest"

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Bobrulestheworld's Comment

Written on: 20/01/2012

Nice comment!

Anybody with any common sense would be expected to be informed of all deductions prior to signing a contract which is precisely my point.

Perhaps you are the one with the intelligence problems!

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Wicked1978's Comment

Written on: 20/01/2012

All employers deduct Employers NI, or are you forgetting they are your employer?

All Umbrella's in the UK do exactly the same, why do you think agencies uplift your pay when you become a contractor, trust me its not out of the goodness of the hearts, it to fund / part fund NIC... I would read up on it before commenting in future!

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★★★★★

“Excellent, honest service and support”

Written on: 08/08/2011 by Josh78 (1 review written)

these guys are top.. never had any issues with them in over 3 years. The service is nothing like any other accountancy provider, you get a single person to speak to and they always answer the phone. My PA Annie is just brilliant, always calls me to see how Im doing and to remind me about time sheets or expenses that I may have submitted wrong or missing, always take time to speak to me as a person not a number. Already recommended Crystal to a few friends who so far havent moaned to me so I… Read Full Review

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Wicked1978's Response to Josh78's Review

Written on: 20/01/2012

I agree... I also have Annie as a PA and she's top! cant fault her or the service.. and I've used a few over the years. Staying with these guys for good!

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★★★★★

“Top website, excellent content which is really indepth...”

Written on: 24/03/2011

Top website, excellent content which is really indepth and clear, far surpasses a lot of the relatively rubbish Umbrella websites out there.

Called their sales lines and got a really helpful lady who was just as knowledgeable and informative as the website.

Thanks for your help guys, really appreciate it and will be sending a few mates who have had issues your way… Read Full Review

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★☆☆☆☆

“Absolute joke. Not funny when you're on the end of it...”

Written on: 17/03/2011

Absolute joke. Not funny when you're on the end of it however. Same day payments that sometimes don't arrive as noted by a fellow contractor just before Xmas 2010, and a substantial cut in payments in the last few weeks apparently due to 'recent changes in legislation regarding the national minimum wage' that wasn't [and still isn't!] mentioned on their web site. Oh and they couldn't even be bothered to contact all contractors who use them on the contract in question. Some of those contractors… Read Full Review

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★★★★☆

“Have been with them for 3 months - was really easy...”

Written on: 15/03/2011

Have been with them for 3 months - was really easy everything is done online. My account manager kept in touch and answered any questions I had. Its nice to speak to the same person when I call in. She gives me a nudge now and then if I forget my receipts and I havent had any problems. I was recommended by one of my friends who's been with them for 6 months… Read Full Review

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★★★★☆

“Really nice to see a company actually deliver on the...”

Written on: 02/03/2011

Really nice to see a company actually deliver on the service they promise.

My PA is lovely and always on hand to help.. Had a look at some other reviews on here and am dubious about their source as it's so far from what I experience.

You obviously need not to be a total numpty and need to know a bit about contracting.. I mean afterall you pay for payroll not bum wiping!

Give these guyss a go, I did and have been pleasantly suprised.
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★☆☆☆☆

“Went into Administration November 2019, opened as a...”

Written on: 10/11/2010

Went into Administration November 2019, opened as a Phoenix operation the day after, this company is all that is bad in this industry… Read Full Review

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★☆☆☆☆

“It promise so much but in the end it just doesn't...”

Written on: 01/11/2010

It promise so much but in the end it just doesn't deliver. Having been with Crystal now for a couple of months, my initial experience (the signing up) was nothing but excellent. Then I was handed over to my PA and things just never worked. My contract was never fully setup, which meant that I couldn't submit my timesheet. Getting useful feedback regarding my problems was near impossible. And the 'convenient' portal to upload your timesheets/expenses is appaling. Today I've seen a portal from… Read Full Review

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★☆☆☆☆

“They make always mistakes. You need to be really aware...”

Written on: 12/07/2010

They make always mistakes. You need to be really aware when they send you a contract or any paper: wrong dates, wrong client's name they have a really go sales department and a cheap rates with some good facilities but the service is terrible. Never let them do something before a double check… Read Full Review

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★☆☆☆☆

“I would avoid Crystal Umbrella like the plague. Month...”

Written on: 29/09/2009

I would avoid Crystal Umbrella like the plague. Month after month, without fail, they made mistakes that meant my payments were delayed. Worst of all, their "customer service" was non-existent - they were completly un-bothered about sorting any of it out. Have since moved to parasol who have been brilliant - in a totally different league… Read Full Review

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Maloty's Comment

Written on: 16/02/2010

I found this review not helpful because... its a blag!!

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★★★★☆

“PA very helpful. Relatively few problems with Crystal...”

Written on: 28/01/2009 by LyPA (1 review written)

PA very helpful. Relatively few problems with Crystal Umbrella. Only problem I have had is forgetting to send a receipt for my hotel accommodation. I sent this later but missed that weeks pay run. It was added into the following week. My PA sorted this out for me and called me when promised to keep me informed. They have been very good about chasing my agency for payments which have been a bit slow at times. Now my PA gets then to email a remit every week and I get paid before they do!… Read Full Review

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