Great for parties.., non stop flow of ice cubes. Spacious, food stays fresh and Relaible

I bought RS21FCNS in 2006. It has failed now (05/2014) and only because of a power cut in our area. With a major purchase like this you do expect a lifetime reliability but not in this case. It was plumbed to a water outlet and over the years both fridge & freezers have done their job with cooling our food. The ice dispenser and water have also worked. Looking at the reviews here I was not aware of any problem - I don't have Which magazine and rarely watch watchdog. So maybe I was lucky however I am looking at replacing this with another Samsung. I hope it is still wise to do so and it lasts longer than 8 years.

I bought this about 8 years ago. It is a great design, I love the milk hatch and the ice and water dispensers. I have a home care agreement, which has now replaced the freezer section totally, including the pump for both sections. To be fair it has only needed them out twice, but both times it was a major problem...so buy it, I would again, but make sure that you have some kind of insurance or warranty..also the skirt has fallen off...which is a bit trailer trashy.

As you may well have read they are terrible, customer service really rude when the appliance broke (due to fault they knew about but did not inform people before warranty ran out) they have tried saying the fault is not on newer models yet i have read lots of people with new models saying thiers have developed same problem, that being the ice build up in fridge side which eventually breaks the fan. Do not waste your money on any samsung fridge freezer.

my advise is to stay a way from samsung unless you like to defrost your new fridge every few months when the fan freezes up then it will finally pack it in all together. phoned samsung to complain and got led around for a dam week before they said its not there problem but you look online to see plenty of people have this problem cant stand a company tha wont stand behind its product by the way the fridge one year and four months old just over its warranty

I purchased the above in August 2009 and recently the digital temperature display went up to 17 degrees and would not come back down hence the fridge had a problem and would not cool down. I tried to contact Samsung but to no ovail owing to the fact that it was a Friday night. On the Saturday morning the situation was exactly the same so I had to contact a local engineer who told me over the telephone that he could fix the problem for £136 all in and no additional costs. He said that he would come out on Sunday to fix it. True to his word he came to my house and fixed the problem however whilst doing so he informed me that it was a common fault with this model and several other types, he went on to say that Samsung were very much aware of the problem and this prompted me to contact Samsung on Monday the following day. I talked to a guy called Mark at Samsung customer services who told me that they were aware of the problem and what the engineer had told me was correct. I told Mark that the repair had cost me £136 and that I would like them to give me my money back. Mark said they will not do this because I did not use one of there service engineers, I pointed out that they were not open to talk to and my food was going off, I had no other way to turn, they are still refusing to refund me. I told them that I had probably saved them money as it would have cost them more than this to send one of there engineers out and they actually agreed. The customer service staff were very disrespectfull, at one point they put me on hold and then cut me off, I am sure this was done on purpose as when I rang back I managed to speak to a lady who told me that Mark had told her he had finnished dealing with my complaint which was not the case at all. I explained to the lady that I had not seen the Watchdog programme, I did not subscribe to Which magazine either so how was I suuposed to know that there was a fault on this appliance. I think its an absaloute disgrace that they will not refund my money and I will never purchase another Samsung product in my life.

Very noisy all the time help

just to let everyone know that we have just fixed our own samsung american style fridge freezer. we have the RSA1WTMH model and were adviced to buy a kit by friends of ours who buy all there water filters and shelves and things from appliance diy repairs. they have got the RS21 model that lots of people have had problems with, and they fixed there fridge using one of these repair kits about a year ago. we love our fridge but didnt want to spend to much fixing it so this seemed to be the best way. excellent service, comms, fast delivery, and really really easy instructions. well pleased.

First and last ever product purchased from Samsung.nearly £800 for an American style fridge freezer and within 3 years everything that could have gone wrong has.Never had any problem with Sony or Panasonic products.Samsung are a joke and so is their customer support.