Stratstone BMW, Maidenhead, Berkshire

the group and I had an informative visit whilst on our Berkshire tour.

great advice and lots taken on board. will be in touch ................................................................................

I have used them a couple of times, once bought a car for my wife and once for myself, both of the times got me myself an excellent deal. five stars

Called in to Stratstone as the bonnet on my BMW kept opening and it was the nearest garage. They could not have been more helpful - the lady at the reception desk greeted me, took the details of the problem and led me to the seating area. She waited until a service engineer was free, and kept me updated with what was happening. The engineer came out within 5 minutes and I showed him the problem. He suggested I went back to sit in the warm whilst he looked at my car. He fixed the problem quickly.

In all, having arrived unannounced, the problem was fixed within 15 minutes and all of the staff were courteous, efficient and kept me updated. Cannot fault the service I received.

Took my car for a service,they phoned me and told me I need brake discs and pads all round with two front tyres.Quoted me a crazy price!!! Refused the work to be done. Took the car to a local independant garage and got the brakes done for half the price!!! The tyres were still legal 3mm!! PEOPLE LISTEN YOU DONT NEED TO GO TO MAIN DEALER FOR SERVICE OR REPAIRS YOU WILL GET RIPPED OFF!!!! ALLWAYS TAKE YOUR MOT TO AN INDEPENDANT YHEY ARE MUCH CHEAPER AND FAIRER!!!

6/9/10: ABS and Traction Control fault lights had come on.

Took car in last Tuesday. They told my wife they had to do change brake pads and discs (no relationship with fault lights) and that a steering sensor had to be changed (nothing to do with fault lights). Agreed to this work.

They told my wife all tyres illegal and would not test drive it and that the work they did would not guarantee the fault didn't recur. They wanted to charge £1100 to replace the tyres. I refused.

Collected the car 4/9/10 and 1 mile down the road the fault lights came back on. Turned around and spoke to Service Manager. Rude, unapologetic, stated "had told your wife no guarantee" and "won't endanger my staff by test driving it with illegal tyres".

Went to National Tyre centre 5/9/10: 2mm back and 3mm front so tyres NOT illegal. Changed the rear ones for £235.

Will not go back to this dealer and have booked the car in at a BMW specialist. Absolutely surreal experience. I believe it is policy for them to inflate problems to gain as much income from each car repair as possible, and even then there technicians are incompetent and their manager's worse and so lacking in knowledge that they allow the incompetence of their technicians to go unchallenged.

Worse, I have bought 3 cars from them in the last 4 years for £90k total, and this is how they treat a long standing customer. Not surprised they have halved in size. The experience means I am unliklely to buy a BMW in the future.

Weve had nothing but problems with servicing department at Stratstone BMW Maidenhead.

Be very cautious if you book your car in for any works. They over charge for parts and works and make out you need more work than is necessary.

They have a very high turnover of staff which is very noticible with there staff knowledge and customer relations. Very incompetant. Say one thing and change later.

Had body work damage on car after they had the vehicle for a day. (they did repair damage at there cost)

If you can use alternative garage or be prepared to be ripped off you have been warned!!!!

***DO NOT BUY A CAR FROM STRATSTONE TAPLOW***. I bought a used BMW coupe from them which I have now found has a fair bit of damage under the car! They have agreed to fix this but I had to go to the dealer principal to get anything done.

The salesman was useless, promised things that were not delivered and then made excuses when I questioned why things were not done.

The finance bloke loved himself a bit more than is possible to believe. He would also think nothing of adding any extra costs like road tax to the finance package without asking first.

The car's oil warning light came on during the journey home. They had obviously failed to conduct even this most simple and basic check.

Thank god BMW make a very good car. It can only be the BMW product that is keeping Stratstone Taplow in business. Avoid them at all costs.

Phoned them today to ask a quick question regarding my BMW, they seemed helpful and polite and said they would get a technician to phone me back soon .. several hours later still no phone call.

It does appear to be a case of false smiles and false promises, they definately do not have a clue about what "customer service" actually means and think they can get away by throwing a few fake niceties around and fool the public.

Looks like I will have to try again tomorrow, but judging by the consistant poor reviews, it could be a while before I get an answer out of them.

I have had nothing but excellent service from Stratstone Maidenhead BMW the last 3 times I have been.

A couple of years ago they had a dubious reputation, which was probably justified, however, they have made significant changes since then to both the team working there and also their way of working/keeping the customer up to date.

Whilst sometimes things do go wrong with my car, the staff there really seem to care about the impact this has, and they do their utmost to make the experience as painless as possible for me.

I would not take my car anywhere else, they are well-worth the money.

A bunch of coyboys!! I bought a used car from Stratstone Mini, it hasn't been serviced as promised, it has one illegal tyre (God knows how they got it MOT'd) I have no user manual and the car has what is known as the Cooper S death rattle, a known MCS fault which should have been fixed.

I've been lied to and fobbed off and I'm going down there tonight to either get the car sorted or report them for selling a vehicle with an illegal MOT.

All these special checks they are supposed to do as part of the Cherished Mini program were either done by a chimp or not done at all.