Getting Personal Reviews - www.gettingpersonal.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“gift for husband 4th wedding anniversary getting personal ”

Written on: 29/10/2021 by bethd70 (1 review written)

I used this site to buy a 4th wedding anniversary gift for my husband, i picked a personalized engraved wine box, my message read - 'For my husband on our fruity 4th wedding anniversary, i am banana's about you, orange you glad that we got married'. Clearly the person engraving this could see it was for a wedding anniversary and not a birthday, however.. i had clicked into the wrong item as it wasn't clear on the website because all boxes looked the same and it was hard to differentiate. On… Read Full Review

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★★★★☆

“good for personalized gift”

Written on: 15/09/2021 by L-Tom (3 reviews written)

A good website to help you give personalized gift to your loved ones… Read Full Review

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★☆☆☆☆

“Never buy from this company”

Written on: 26/08/2021 by Finnegan21 (1 review written)

Absolutely no customer service. Can’t speak to anyone as telephone lines are closed. Hours to come back to you. I even left my phone number but nobody will speak to you… Read Full Review

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★☆☆☆☆

“Really disappointing ”

Written on: 21/06/2021 by Sammie24 (1 review written)

Really disappointing and awful service. After ordering a present for my partner for his first Father’s Day (and paying extra to have it arrive early!) and it never turned up. I had to chase the order and finally all I get in response is nothing they can do, have a refund. It really is awful customer service and I feel incredibly disappointed from a company that should be so much better. No help or apologies… Read Full Review

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★★★★☆

“Super”

Written on: 06/04/2021 by Nadvi (16 reviews written)

I ordered a Photo frame from Getting Personal. It was an unique piece, I never saw in any other places. Looks fantastic… Read Full Review

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★☆☆☆☆

“Terrible service and item”

Written on: 24/03/2021 by Trista234 (1 review written)

Getting personal got my order wrong due to a technical issue with their website but said that they are not liable and suggested I purchased the item again. I’ve spoken to numerous staff via email and the majority were rude, lacked empathy and they really didn’t care. The businesses approach is very obnoxious in that they don’t seem to care about after care and it’s all about a quick transaction, getting your money and then moving on to the next customer. The quality of the product was… Read Full Review

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★★★☆☆

“Disappointed”

Written on: 18/03/2021 by Faras (7 reviews written)

Ordered a gift for my brothers birthday on 8th march, his birthday is on 15th march. But I didn't received that gift on time, still waiting. Very disappointed… Read Full Review

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★☆☆☆☆

“The worst ”

Written on: 06/03/2021 by Jaycez206 (1 review written)

I would give zero stars if I could. I would not use this company ever. I ordered the newspaper - with date of birth which sounded like a great idea. Leather look for around 70 pounds for a birthday present. I added the wrong date of birth. Immediately I updated it as per their request on their email. I thought this would be fine, I literally did it as soon as I realised. Well no..... the following morning I get an email saying it is not possible. So I try calling them. Phone number Not… Read Full Review

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★☆☆☆☆

“Let down badly ”

Written on: 04/01/2021 by seren08 (1 review written)

Yesterday my granddaughter asked me to order from this company which I did after doing this ,she realised it was the wroug book. I tried to find out how to cancel it was very hard . I sent emails yesterday got message back telling me they cant do anything on the email Back to start again found number which said ring if you want talk to someone did this to be told by a machine that all lines are closed. Back to start again. Look though again on their site live chat I found so I sent a message to… Read Full Review

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★☆☆☆☆

“Excuses and lack of responsibility ”

Written on: 22/12/2020 by NatalieSR (1 review written)

I ordered an item on the 13th to be delivered on the 22nd. There were no email stating details of where my item was after ‘Getting Personal’ had dispatched it. I simply just wanted to know where it was and what time this item would be delivered. I got No help after i spoke to a woman, in arranging or chasing for my item to be delivered sooner. Excuses and lack of responsibility was given because they had handed my purchase over to another company. (Behaviour of wiping their hands off it)… Read Full Review

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★☆☆☆☆

“Not worth 1 star”

Written on: 16/12/2020 by ElaineGleason (1 review written)

I am so angry with this company. I placed an order mid November for a Christmas present. I got an email end of November saying it had been dispatched and should be with me in 2-3 days. It never appeared. I emailed them and was told wait 10 working days. I waited and emailed them again, there was a problem at the manufacturers and it hadn't been sent and it would be sent start of this week (w/c 14/12/20). I didn't get a dispatched email so emailed them again. Get told it would be sent the end of… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 17/10/2020 by RogerWhybrow (1 review written)

I ordered some personalised candles for an anniversary. I received an email saying I could change the wording if I wanted so decided within an hour to change the wording. Their website wasn’t working so I phoned and sent messages. I received a reply next day saying the changes had been sent to the manufacturer. Next day I received another reply saying wording couldn’t be changed. Next day (3 days after order) the item went into production with incorrect wording. I would not use them again… Read Full Review

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★☆☆☆☆

“Received broken item and still waiting for refund”

Written on: 25/06/2020 by 413Blackwell (1 review written)

I ordered an item which arrived broken. It took a lot of emails back and forth, that I wanted a refund as the special occasion had past. Sixteen days later, I have yet to receive a refund. I paid thankfully through PayPal and have opened a case. Getting personal have contacted me to say I must say the issue is resolved... despite having received no refund.I have contacted PayPal who have advised against such action and said it just be processed through their resolution centre. I passed this… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/05/2020 by tonybriggs (1 review written)

Placed an order and updated the delivery address to have a special item delivered to my daughter, who is working in Brighton A&E, fighting the COVID-19 virus. The order was sent to the billing address. Website stated LIVE-chat... but wasn't available. Telephone answer machine referred to using LIVE-chat... which wasn't available. Emails were answered later than 24+hrs each time then they stopped replying. Attempted 9+ times to contact this ignorant company, but they refused to answer the… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/04/2020 by idMcNulty91 (1 review written)

Ordered flowers with getting personal company on the 10th of April 2020 it is now the 22nd of April still no flowers still no refund avoid this company at all costs just terrible… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 17/12/2019 by Lucyh1223344 (1 review written)

I ordered a personalised item on saturday night, realised within the hour that i had made a spelling error ( tiny phone keyboard) so i emailed to advise i needed to correct it. I recieved an email to say they had recieved my change in order and will be in touch.....so i waited and got an email on monday morning to say its too late to change the order.. even though i changed it on the same night as i didnt call them it was missed. Nowhere did it say online that we should call to ensure they will… Read Full Review

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★☆☆☆☆

“Shambles of a company”

Written on: 17/10/2019

Ordered a personalised diary nearly 4 weeks ago , first time I got in contact with them they said they had IT issues and it would be with me very soon! A week and half later I email again and they have said there was a error on their behalf stating they hadn’t even sent my order to warehouse . Avoid this company!!! Quick to take the money but not get your order complete and sent out! Absolute shambles of a business they have inadequate people working for them ... I’m waiting for my refund… Read Full Review

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★☆☆☆☆

“Terrible Service. A company to avoid at all costs”

Written on: 14/08/2019 by JCormell (1 review written)

I have to say I am deeply disappointed with the company and would strongly urge people to look elsewhere before using this company. I will certainly not be using them again. I purchased personalised glass champagne flutes for my wife as an anniversary gift. Once I had completed the purchase, I realised I had put in error one wrong number. I received a confirmation email of the order at 19:00. On reading the email I realised my error. The email stated if there were any amendments required then… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 19/06/2019 by Ben Fernmoor (4 reviews written)

Has used them twice.The second time I was not able to alter the delivery address (despite the instructions saying you are given this option at checkout - no I wasn't!). So my wedding anniversary card for my friends was sent to my 11-year-old niece. Will not use this site again - with so many online card companies to use why would you choose this one?… Read Full Review

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★☆☆☆☆

“Non processing of order”

Written on: 20/03/2019 by Catalinaa219 (1 review written)

ORDERED A SUPRISE MUG ON 12 MARCH. PAID THROUGH PAYPAL AND GETTING PERSONAL SAY NO MONEY RECEIVED WHICH IS HAD BEEN. GETTING PERSONAL HELD THE ORDER AND TOLD ME I HAD TO SORT OUT THE PAYMENT THROUGH PAYPAL WHICH I DID. PAYPAL TOLD ME THE MONEY WAS SITTING IN THEIR ACCOUNT. TRIED TO GET THEM TO RELEASE MY ORDER BUT THEY SAID I WOULD HAVE TO GO BACK TO PAYPAL. REALLY DISAPPOINTED AS THIS WAS A SUPRISE PRESENT. CERTAINLY WOULDN'T USE THEM AGAIN. WASTE OF MY VALUABLE TIME!!… Read Full Review

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