Arnold Clark, Altrincham, Cheshire Reviews

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★★☆☆☆
1.9 / 5
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling customer service ”

Written on: 22/05/2021 by Fischerzr109 (1 review written)

Absolutely dreadful customer experience. We had a pre-arranged appointment that was running behind schedule. Having a young child with us make this a stressful experience. When we asked when we were likely to be seen we were met with a rude aggressive tone and told that the appointment was running late and it takes over 45 mins so to expect a much longer wait. Not once was an apology offered. The person we were dealing with was just rude and arguing and full of an attitude for no reason. This… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 22/05/2021 by Fischerzr109 (1 review written)

Absolutely dreadful customer experience. We had a pre-arranged appointment that was running behind schedule. Having a young child with us make this a stressful experience. When we asked when we were likely to be seen we were met with a rude aggressive tone and told that the appointment was running late and it takes over 45 mins so to expect a much longer wait. Not once was an apology offered. The person we were dealing with was just rude and arguing and full of an attitude for no reason. This… Read Full Review

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★★★★☆

“Excellent ”

Written on: 12/03/2021 by ExcellentKia (1 review written)

During the pandemic I don’t think Arnold Clark Altrincham could of been any more helpful than they were. Got the deal done over the net and phone within a day and car was all ready on day/time we agreed. The adviser was a star and would definitely recommend them to anyone looking for their next car… Read Full Review

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★☆☆☆☆

“faulty car ...false m.o.t i think..rubbish”

Written on: 10/04/2016 by Moody376 (1 review written)

My daughter bought a car from them .really nice..now 3 months later the faults have began ....will not go into to much detail... do not touch them .... do not take a warrenty out with them not worth paper its on.....TOTAL RUBBISH AVOID AT ALL COSTS .....Dont b a mug… Read Full Review

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★★★★★

“took my ds3 in today for service/mot”

Written on: 29/02/2016 by 0104 (1 review written)

10/10 great service from all the staff i was phoned when my car was ready to pick up thanks to all kia staff at altrincham… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 10/10/2014 by fmHolman139 (1 review written)

Purchased a brand new Kia, from sales to service appalling, avoid like the Plague! Ordered car with additional accessories which even after 3 weeks waiting for delivery and calling to check the car was ready for collection were not fitted when we went to pick the car up.(1st trip back) No pre delivery check carried out internal panel needed to be replaced as faulty.(2nd trip back) VR7 Decal peeling off, returned again (3rd trip back) replaced in pouring rain but peeling off again before left… Read Full Review

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★★★☆☆

“Purchased a used Kia Ceed from the Altrincham branch,...”

Written on: 15/03/2011 by review100 (1 review written)

Purchased a used Kia Ceed from the Altrincham branch, had a generally good experience as the initial car I had wanted was not in stock but was told that a similar one could be ordered from the main depot in Scotland and this would take about a week. Dealt with the main sales manager a very pleasant person called John. He was probably the main reason for purchasing the vehicle, I also met the manager and he seemed nice enough as well but I didn't really have much to do with him.

Just under a… Read Full Review

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★☆☆☆☆

“I swapped a 2006 plate pegeout 207 car for a 54 plate...”

Written on: 03/02/2011 by yviejojo (1 review written)

I swapped a 2006 plate pegeout 207 car for a 54 plate corsa diesil from arnold clark altricham last april 2010 since July 2010 i have had nothing but problems with it. After over 800 pound of my money and no further was i to getting my car driveable i phoned arnold clark to see what they could do for me they led me to believe that they was going to help me and aid me into getting a car that i could trust and drive, only to tell me that my car has in 8 months depreciated by 2000… Read Full Review

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☆☆☆☆☆

“I nneded a part for my Honda and visited Arnold Clark...”

Written on: 19/05/2008 by Norman B (1 review written)

I nneded a part for my Honda and visited Arnold Clark in Altricham however part was not in stock but they assured me part would be delivered AM the next day, as I was working next day until 1pm and dept closed at 12.30pm I was advised part could be left in car sales for collection as they were open until 5.30pm. Arrived next day sadly after the opening/closing of several draws sales staff were unaware of a part left for collection, however they took a contact number and once again assured me… Read Full Review

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