Jet2holidays Reviews - www.jet2holidays.com

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Latest Reviews

★★★★★

“Holiday Cancelled due to COVID-19”

Written on: 14/05/2020 by markinsuffolk (7 reviews written)

Here’s my experience for our first holiday booked in 2 years for about £2,600 with Jet2. Date of holiday 10 June 2020. Time line:- 02 April pay full balance due. 07 April, holiday cancelled. Not able to contact Jet2 at all. 11 May, phone call from Jet2 Customer Services and refund request requested and agree by Jet2. 15 May credit card refunded in full. I must say I was quite worried about not getting a full refund as we do not get much opportunity to take holidays due to school/work… Read Full Review

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★★★★☆

“Bardolino Lake Garda”

Written on: 07/09/2019 by KathleenOBrien (1 review written)

We were met at Verona airport ok but the Jet2 Rep was unhelpful. Said she was tired and we got the impression that she just wanted to finish work. We were the only drop off at our hotel and were simply told "it's over there". The coach then sped off leaving us in a coach park at 9.30pm in the dark. The date was Wednesday 28th August 19. We then manouvered over a busy road to look at some signposts. We saw the name of our hotel alright and then proceeded to walk in what we thought was the… Read Full Review

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★★★★★

“Fantastic ”

Written on: 19/07/2019 by Topgear6630 (5 reviews written)

We have just returned from a jet2 holidays trip to Ibiza and I must say that Jet2 were excellent. Everything went according to plan, with transfers, flights and hotel exactly as it should be. There were Jet2 staff everywhere you looked so you always had someone to ask if you weren’t sure of everything. I would definitely book a Jet2 holiday next year! Well done… Read Full Review

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★★☆☆☆

“Not what we booked”

Written on: 12/10/2018 by Justiced420 (1 review written)

Having booked a particular resort and accommodation in Spain we were informed of a change of resort and accommodation less than 24 hrs before departure due to a failed safety inspection. Upon finding this out we were told we could cancel and rebook(hardly likely due to timescale). We were put in an area we did not want and accommodation was not of the same standard. offered a mere 100 pound com despite holiday costing over 2500. to our dismay still reading good reviews of people still staying… Read Full Review

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★★★★★

“Porto santa marie,funchal,madeira”

Written on: 30/09/2018 by judyx2 (1 review written)

Just returned from a 2 week holiday. enjoyed my stay, went bed and breakfast as surrounded by many good restaurants but ate in at the gourmet night, superb. Rooms clean and towels changed on request (just leave in the bath). Happy hour -1and a 1/2 actually - everything half price… Read Full Review

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★☆☆☆☆

“do not do what they say”

Written on: 22/05/2018

they say they have an on board together policy so you can have a pleasant flight but when something happens they do not follow through on their promises, i recently had a bad flight with them and the cabin crew did nothing about it and did not even speak to the person who had abused me verbally, when i complained to jet2 customer services they also did nothing about it so i emailed them again and i am still waiting for a reply,this does not present a good image of the company… Read Full Review

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★☆☆☆☆

“Supposed to be 4 stars was more like a hostel”

Written on: 24/11/2017 by Laura03891 (1 review written)

This was our first all inclusive package holiday we usually book individually. We chose jet2holidays due to how well known they are and we chose the resort mandisur apartments, part of insotel cala Mendia spa resort based on customer reviews. If I go into everything that was wrong with the place I’ll be here all day so I’m just going to mention the main bad factors. Blood on sheets (not our blood) ALL WEEK. Ants in the bed and all over the living area. Broken tiles in bathroom. Fly… Read Full Review

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★★☆☆☆

“Food absolutely horrible”

Written on: 29/09/2017 by Lesgroberts (1 review written)

Booked hotel garda bellevue -limone -lake garda -Italy - September 2017 Positives - clean hotel, room lovely with fresh towels every day (only problem no tea making facilities in room). Our lake view was spectacular thought we had the perfect setting for our special anniversary holiday. Staff in restaurant, bar & pool bar were friendly & helpful (although 90% didn't speak English) Negative -The Food We were expecting to taste authentic Italian food what we got was bland, dry, over cooked… Read Full Review

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★☆☆☆☆

“Jet2holidays/ hotel pelicanos ocas Benidorm ”

Written on: 03/09/2017 by McCallum46 (1 review written)

I have just spent a week at pelicanosocas it was bloody awful I went all inclusive and paid twice as much as I usely do to get a better service and better food . I was wrong the food was aimed at the Spanish holidaymakers every meal had 6-7 fish dishes the only thing edible was cold chips and cold pizza. My wife complained about a piece of metal scouring pad in the porridge the head waiter said sorry but left the porridge on so kid could have choked on we also complained to the rep lizzy who… Read Full Review

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★★★★★

“Fantastic ”

Written on: 19/08/2017 by JoannaHarrison (1 review written)

Just arrived home from Benidorm after booking a full package Holiday with Jet2.The flight to Alicante was lovely , the flight attendants was helpful. When we arrived at Alicante the jet2 coach was waiting for us to take us to our Hotel. We had all the information we needed to know delivered to our hotel room from Jet2 rep.I can honestly say I have nothing to complain about Jet2 .Don't let some of the bad reviews put you off. I will be hundred percent booking with Jet2 for my next years Holiday… Read Full Review

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★★★★★

“Brilliant holiday, no issues here!”

Written on: 10/08/2017 by Laura81921 (2 reviews written)

Booked with Jet2 mainly because you could filter search results by room type (seems a little thing but after hours on other sites getting annoyed with not finding an apartment this was a massive help). Holiday went seamlessly, we liked the fact that the reps were there but not in your face. We had a welcome letter with details of how to contact them. Much better than a pushy sales rep at a "welcome meeting". Only slight downsides were a long transfer time on the return journey and no hot… Read Full Review

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★★★★★

“Great service again ”

Written on: 18/07/2017

Third holiday with jet 2 this year, always travel with them. Great service, easy and smooth booking and administration. Can't fault the airline or its service. Will be back again soon, Thank you… Read Full Review

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★★★★★

“Great Holiday”

Written on: 27/06/2017

First holiday booked with Jet2 excellent service at every stage. Staff are very friendly and efficient and are in attendance at all airports, coach transport and really explain everything so that you don't encounter any problems. Would have no hesitation in booking a holiday with them. Always happy staff which says a lot about the culture of the company. Well done keep it up… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 17/06/2017 by StanleyGraham403 (1 review written)

We have recently returned from a Jet2 holiday and from booking to check in to the holiday and return Jet2 were fab - the staff were helpful, happy and made us feel like our business was appreciated - we will be booking our next holiday through `Jet2 imminently - keep up the great work !!… Read Full Review

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★★★★☆

“Well Looked After”

Written on: 13/06/2017 by CamillaTemple164 (1 review written)

First time with Jet 2 Holidays. Really well looked after , very professional and well organised. Will recommend to all family and friends. 10 out of 10 well done Jet 2 .Cant wait for next holliday… Read Full Review

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★★★★★

“Great service hassle free”

Written on: 08/06/2017 by Springhill88 (1 review written)

We have flown with jet2 many times and find the service excelent booking in is hassle free all staff very helpfull on board service great crew lovely and efficient we had same experience on return flight will always use jet2 for our package holidays… Read Full Review

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★☆☆☆☆

“Customer Service After Payment Severely Restricted,...”

Written on: 14/12/2016 by Abdieli1977 (1 review written)

I have recently been on a trip with Jet 2 to Lanzarote. Coming up to the trip i read some concerning reviews about the resort being family orientated and engaged with Jet 2 on this. First call was great the chap said I could cancel this trip and move another trip I had booked forward to replace this trip, no mention of extra costs. When I called back the next day a different agent brought up cancellation charges and administrative fees and allowing me 24 hrs to find another suitable… Read Full Review

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★★★★★

“efficient, clean and friendly”

Written on: 13/12/2016 by Davenport378 (1 review written)

our first time with jet2 holidays and we are very pleased with the experience.It was a big bonus to us as an elderly couple being able to hand over our suitcases to the airline reps in our hotel reception and not seeing them again until we reached west midlands airport. that put the icing on the cake and made a brilliant holiday even more special.many thanks to all the staff at jet2 holidays.will see you all again next year… Read Full Review

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★★★☆☆

“DIY holiday”

Written on: 03/12/2016

Recently travelled to Lanzarote with Jet2 holidays. Checkin at Edinburgh airport fast efficient and friendly. Good flight but once in Lanzarote had to wait on the plane for stairs to arrive. Waited 'ages'on luggage. Difficult to locate jet2 reps who gave vague directions to coaches. Waited 'ages' on the coach' rep finally appeared and said that 4 passengers were 'missing' presumably taken a taxi - sensible people! Coach transfer was unescorted - driver went to a hotel where no one got… Read Full Review

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★★★★★

“A great holiday!”

Written on: 16/10/2016 by KarenLong (1 review written)

Just returned from Torremolinos on a jet2 holiday, everything was perfect from the check-in at Leeds Bradford, flight landed 40 minutes early into Malaga where transfer coach was already waiting, Sol Timor apartments in a perfect location, straightforward check-in on return journey as jet2 staff were available in airport to direct you to correct place and return flight landed 30 minutes early. The whole experience was smooth and trouble free and some of the bigger tour operaters could learn a… Read Full Review

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