EON Gas & Electricity - www.eon-uk.com Reviews

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EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com

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Latest Reviews

★☆☆☆☆

“Me and my partner rent a 1 bet flat. Last august e on...”

Written on: 14/10/2021 by JoshSalazar (1 review written)

Me and my partner rent a 1 bet flat. Last august e on dropped our bill from £85 a month to £47. A month later they said we owed £400. No contact since then and they now say we owe £900 and admitted they should not have lowered our payment. On trying to contact them rather than try to find a solution as to why our bill they say now calculates out to 3 times the average for a 1 bed flat they just after money to what i believe is a fault with the meter… Read Full Review

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★★★★★

“Custermer service ”

Written on: 08/10/2021 by Rebecka (1 review written)

Rang today spoke with an operator 5 star great custermer service helpful good listener pleasent manner felt happier when the I put the phone down Thank you to the operator and bless you for being so good at what you do and wish that life will bring you all you would wish for … Read Full Review

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★☆☆☆☆

“Poor Service Since Eon Energy Became Eon Next”

Written on: 30/09/2021 by norm100 (1 review written)

I have been with eon energy for as many years as I can remember. There service was excellent. I like a paper bill and like to pay over the phone every 3 months using a debit card. Not possible with eon next. Although I can get a paper bill, I get one every month. They have no 24/7 payment telephone and the only telephone number they provide is impossible to get through to. I tried to pay on line and I had to create an account and pass word and nothing went right, going round and round in… Read Full Review

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★☆☆☆☆

“Absolute joke of customer service ”

Written on: 13/09/2021 by Wadders1962 (1 review written)

Just spent 30 minutes on the phone for transfered once then left hanging for 30 minutes before the line went dead. Absolute joke of a company, do not join them, their customer service is non existent… Read Full Review

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★☆☆☆☆

“E on next - rubbish”

Written on: 18/08/2021 by Lailahz293 (1 review written)

Unless you have masochistic tendencies, DO NOT USE EON NEXT as your energy supplier. They will quote you an unrealistically low monthly payment to get your custom, then slam you for the actual back payment at a later date, without warning. Being with eon next has been a seriously negative experience. I would not recommend eon next to anyone and feel their customer service is atrocious beyond compare. Even leaving them was made to be a nightmare and required considerable psychiatric support… Read Full Review

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★☆☆☆☆

“The worst customer service experience I have ever had ”

Written on: 19/06/2021 by JustineRafferty330 (1 review written)

I had to deal with E.on as I bought a property that was supplied by them, I gave them my readings and the issues started when I tried to compare rates on their website. For some reason it had a very high expected usage of electricity but very low usage of gas so the monthly expenditure I was shown for comparison purposes was completely useless. When I spoke to someone about this they told me it didn't matter because I would be charged for what I actually used, they couldn't seem to comprehend… Read Full Review

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★☆☆☆☆

“e-on can e-off”

Written on: 02/05/2021 by Shazzadog (1 review written)

Moved into a new build and wanted a supplier of my choice not the builders and switched:- How can you send an estimated final bill to a customer whose account given by e-on does not exist on their telephony system - e-on can! How can you promise to rectify it within 48 hours but actually do nothing - e-on do! How can you send a threatening letter for non-payment on an estimated bill which has the incorrect and higher meter reading than actual - e-on did! How can e-on be so unhelpful, uncaring… Read Full Review

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★☆☆☆☆

“Worst on earth”

Written on: 12/04/2021 by Dowlingeu1978 (1 review written)

E-on is the worst company on earth. Staff are rude, bills are extremely high and if you have a single payment delay you will end up with a CCJ. Even if you pay the bill with interest rates on it, they will refuse to send you proof of payment. I'm 6 months trying to get a receipt and they keep playing around. Not recommended… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 18/02/2021 by Tanyfrankling (1 review written)

Been dealing with EON for over a year now. Absolutely shocking service the worst customer service I have come across that is when they answer the phones! Never again!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Abysmal customer service and service delivery”

Written on: 03/02/2021 by mfFaulkner86 (1 review written)

Twice this week I have had long phone waits and eventual abortive conversation with EON. Several issues...the supply of codes for pre-payment cards - both didnt work and necessitated a 10 mile round trip journey. Promises to give me dates to take out the Gas pre-pay meter and install Smart meters. Guy lost my details and subsequently didnt call back even though I had taken time out on the day he initially proposed. (I am still waiting to hear and he was prompted again this morning). Tried to… Read Full Review

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★☆☆☆☆

“Christmas Eve 2020 by EON”

Written on: 24/12/2020 by Choccie83 (2 reviews written)

On Christmas eve 2020, Eon have decided to take a 2nd direct debit from my account without my concent and don't plan on refunding me until 29th December. I was going to do my Christmas food shop today, but Eon have taken my last £100 so they have pretty much ruined my Christmas. To make it worse, I was hung up on twice when trying to call and get some answers, I am going to cancel my direct debit and leave asap, just think off all the thousands of people they've done this to on Christmas eve… Read Full Review

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★☆☆☆☆

“Moving House”

Written on: 11/12/2020 by Carlsie (1 review written)

I sold my house after E-On had been supplying my energy for 8 or 9 years. When I moved I supplied final meter readings and details of the new owners. E-On refused to remove my name from the account without a letter from a solicitor! I asked for signed notification of this T&C and they refused. They called me 3 times a week demanding payment, sent court summons and made me pay for somebody else's energy for an entire year!!! DO NOT SIGN WITH THIS BOGUS UNETHICAL COMPANY. They will invent… Read Full Review

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★☆☆☆☆

“More of the same from the worst ever fuel company in...”

Written on: 09/12/2020 by Dave5000 (1 review written)

More of the same from the worst ever fuel company in my entire experience! Received an email saying my bill was ready.....again. Decided to check by going on the extremely useless online site. Saw they finally got the initial reading of 00000 right and the one on 18th November of 00006 right. BUT they estimated again a figure of 00024! They billed me for it too! The truth of the matter is that despite using gas a little past week, it is still only reading 00010! Oh, and the 00024 they decided… Read Full Review

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★☆☆☆☆

“Shocking customer care”

Written on: 01/12/2020 by Drewd319 (1 review written)

I have now been waiting since October 2020 for someone to sort out my current tariff. Numerous calls and told emails will be sent to a manager to sort the problem out but still no joy. I have even asked to speak to a manager but advised managers don’t take calls. So if they don’t take calls or resolve problems what do they do. With my past experiences I would recommend everyone to stay clear of this company. … Read Full Review

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★☆☆☆☆

“Worse every year”

Written on: 11/11/2020 by Kyleg290 (1 review written)

I've been with Eon many years, and at first it was great. They offerd a good deal called age UK and also linked into Tesco clubcard and I got points with each bill. Those days are long gone and Eon is getting worse. I tried to apply for the warm home discount from their homepage in Sept and got error messages. When I called them the next day I was told the scheme was closed even though it was still advertised on their website. I complained but all they did was offer me £10 as a good will… Read Full Review

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★☆☆☆☆

“To complicated ”

Written on: 12/10/2020 by peter.damon (1 review written)

If you are over 55 and not computer friendly DONOT go for new meter they said just get and and you can top up . No chance you have to have a costumer no no chance over weekend , then open an account complicated . So I got daughter to set up she did but not as quite as easy as eon says . Lovely now all done try to top don’t recognise password . I keep trying now can’t connect to server ????? So ring number to top up this is third time allow 20 minutes minimum. As I’m 75 I can only use… Read Full Review

Pixwix's Response to peter.damon's Review

Written on: 02/11/2020

Just another crappy energy company. Promise the earth to get you to sign up, then try to tie you in with tricks. They'll direct debit you even if your overpaid credit covers the amount. Just avoid them. oh - and DON'T let them fit a smart meter.

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★☆☆☆☆

“Ruined my credit rating”

Written on: 12/10/2020 by Ashton4 (1 review written)

Putting your customers first?? Delivering on your promises???? Really?? Eon completely mismanaged my account & direct debits which forced me into a final bill of £800 at the end of my contract, forcing me into a payment plan. This 'Payment plan' was subsequently reported to the credit reference agency (after other monumental screw ups telling Equifax I was in arrears). My complaint was completely mismanaged in how the 'data correction' to my credit file would resolve my complaint. This is now… Read Full Review

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★☆☆☆☆

“Made up charge with no desire to look at data to rectify”

Written on: 28/09/2020 by Justreviewthesmartmeterdata (1 review written)

Have sent estimated bill for 6 months usage based on previous occupants. We have a smart meter and this shows no where near this value in the history. Opened 2 complaints both of which have been closed without speaking to me or even looking at the video showing usage. Eon installed the meter and are stating there are no actual reads. We were a customer for 28 days and have a bill for £168. We didn't even have half of our stuff moved in to even use nearly this amount of electricity. Complaints… Read Full Review

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★☆☆☆☆

“An organisation fundamentally incompetent at sharing...”

Written on: 02/09/2020 by AGenuinecustomerreview (1 review written)

An organisation fundamentally incompetent at sharing information and updating records based on customer contact and emails. Do not use EOn, they will unlawfully bill you for times and dates, and will prevent you from rectifying their errors through sheer incompetence… Read Full Review

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★☆☆☆☆

“Totally fustrated!”

Written on: 30/07/2020 by Braidman (8 reviews written)

I tried to change my energy supplier "Last September" from EON, electricity supply was successfully transferred but not gas even after three attempts, no reason given. After a lot of chasing on my part, I discovered that EON had me down on the national database as an industrial customer so was unable to complete the action. I phoned on three separate occasions spent ages waiting on each occasion, then security questions etc before explaining my problem, the operators were clueless and passed me… Read Full Review

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