EON Gas & Electricity - www.eon-uk.com Reviews

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EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com
EON Gas & Electricity - www.eon-uk.com

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Latest Reviews

★☆☆☆☆

“Christmas Eve 2020 by EON”

Written on: 24/12/2020 by Choccie83 (2 reviews written)

On Christmas eve 2020, Eon have decided to take a 2nd direct debit from my account without my concent and don't plan on refunding me until 29th December. I was going to do my Christmas food shop today, but Eon have taken my last £100 so they have pretty much ruined my Christmas. To make it worse, I was hung up on twice when trying to call and get some answers, I am going to cancel my direct debit and leave asap, just think off all the thousands of people they've done this to on Christmas eve… Read Full Review

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★☆☆☆☆

“Moving House”

Written on: 11/12/2020 by Carlsie (1 review written)

I sold my house after E-On had been supplying my energy for 8 or 9 years. When I moved I supplied final meter readings and details of the new owners. E-On refused to remove my name from the account without a letter from a solicitor! I asked for signed notification of this T&C and they refused. They called me 3 times a week demanding payment, sent court summons and made me pay for somebody else's energy for an entire year!!! DO NOT SIGN WITH THIS BOGUS UNETHICAL COMPANY. They will invent… Read Full Review

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★☆☆☆☆

“More of the same from the worst ever fuel company in...”

Written on: 09/12/2020 by Dave5000 (1 review written)

More of the same from the worst ever fuel company in my entire experience! Received an email saying my bill was ready.....again. Decided to check by going on the extremely useless online site. Saw they finally got the initial reading of 00000 right and the one on 18th November of 00006 right. BUT they estimated again a figure of 00024! They billed me for it too! The truth of the matter is that despite using gas a little past week, it is still only reading 00010! Oh, and the 00024 they decided… Read Full Review

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★☆☆☆☆

“Shocking customer care”

Written on: 01/12/2020 by Drewd319 (1 review written)

I have now been waiting since October 2020 for someone to sort out my current tariff. Numerous calls and told emails will be sent to a manager to sort the problem out but still no joy. I have even asked to speak to a manager but advised managers don’t take calls. So if they don’t take calls or resolve problems what do they do. With my past experiences I would recommend everyone to stay clear of this company. … Read Full Review

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★☆☆☆☆

“Worse every year”

Written on: 11/11/2020 by Kyleg290 (1 review written)

I've been with Eon many years, and at first it was great. They offerd a good deal called age UK and also linked into Tesco clubcard and I got points with each bill. Those days are long gone and Eon is getting worse. I tried to apply for the warm home discount from their homepage in Sept and got error messages. When I called them the next day I was told the scheme was closed even though it was still advertised on their website. I complained but all they did was offer me £10 as a good will… Read Full Review

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★☆☆☆☆

“To complicated ”

Written on: 12/10/2020 by peter.damon (1 review written)

If you are over 55 and not computer friendly DONOT go for new meter they said just get and and you can top up . No chance you have to have a costumer no no chance over weekend , then open an account complicated . So I got daughter to set up she did but not as quite as easy as eon says . Lovely now all done try to top don’t recognise password . I keep trying now can’t connect to server ????? So ring number to top up this is third time allow 20 minutes minimum. As I’m 75 I can only use… Read Full Review

Pixwix's Response to peter.damon's Review

Written on: 02/11/2020

Just another crappy energy company. Promise the earth to get you to sign up, then try to tie you in with tricks. They'll direct debit you even if your overpaid credit covers the amount. Just avoid them. oh - and DON'T let them fit a smart meter.

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★☆☆☆☆

“Ruined my credit rating”

Written on: 12/10/2020 by Ashton4 (1 review written)

Putting your customers first?? Delivering on your promises???? Really?? Eon completely mismanaged my account & direct debits which forced me into a final bill of £800 at the end of my contract, forcing me into a payment plan. This 'Payment plan' was subsequently reported to the credit reference agency (after other monumental screw ups telling Equifax I was in arrears). My complaint was completely mismanaged in how the 'data correction' to my credit file would resolve my complaint. This is now… Read Full Review

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★☆☆☆☆

“Made up charge with no desire to look at data to rectify”

Written on: 28/09/2020 by Justreviewthesmartmeterdata (1 review written)

Have sent estimated bill for 6 months usage based on previous occupants. We have a smart meter and this shows no where near this value in the history. Opened 2 complaints both of which have been closed without speaking to me or even looking at the video showing usage. Eon installed the meter and are stating there are no actual reads. We were a customer for 28 days and have a bill for £168. We didn't even have half of our stuff moved in to even use nearly this amount of electricity. Complaints… Read Full Review

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★☆☆☆☆

“An organisation fundamentally incompetent at sharing...”

Written on: 02/09/2020 by AGenuinecustomerreview (1 review written)

An organisation fundamentally incompetent at sharing information and updating records based on customer contact and emails. Do not use EOn, they will unlawfully bill you for times and dates, and will prevent you from rectifying their errors through sheer incompetence… Read Full Review

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★☆☆☆☆

“Totally fustrated!”

Written on: 30/07/2020 by Braidman (8 reviews written)

I tried to change my energy supplier "Last September" from EON, electricity supply was successfully transferred but not gas even after three attempts, no reason given. After a lot of chasing on my part, I discovered that EON had me down on the national database as an industrial customer so was unable to complete the action. I phoned on three separate occasions spent ages waiting on each occasion, then security questions etc before explaining my problem, the operators were clueless and passed me… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 15/07/2020 by Grahambolt (1 review written)

Customer service and communication is horrendous..no chance of getting to talk to anyone who can sort any errors they have made..was told the complaints dept aren't even taking calls and managers don't talk to customers..DO NOT USE… Read Full Review

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★★☆☆☆

“Ignore customer complaints hoping you'll go away.! ”

Written on: 27/06/2020 by Seb69 (1 review written)

I'm the sort of person that gives places too many chances and Eon have had so many chances to resolve my complaint which was made several years ago that I'm now looking at who to complain to about them. I paid them to have energy saving external insulation on my walls and the state my property was left in was disgusting, they had to send someone back to take away mess fix a bodged bit of wall and I noticed where they had put scaffold over my conservatory roof they had put a hole in my… Read Full Review

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★☆☆☆☆

“Wasted 50 minutes, just dodging doing a simple task”

Written on: 22/04/2020 by darrenwilkes (1 review written)

I purchased a property which E.on supplies with Gas and Electric, I have a tenant moving into the house on Monday and wished to pay E.On the money I owe them for the time I have owned the property. Called them - Advised to use Instant chat Used Instant Chat - They said its only dealing with emergencies Tried their website - Can only help if I have a reference number which I have not been issued yet Tried Twitter - 2 DM's sent with no response. Tried Instant chat again - this time I was… Read Full Review

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★☆☆☆☆

“Worst company around!!”

Written on: 22/02/2020 by 196Short (1 review written)

This has to be the worst company I've ever dealt with. I had no gas for nearly a month and I have 3 children under 6 years old,one being a newborn. Failed installation, took time off to get gas meter fitted, no phone call and no explanation. Promised £30 for failure to turn up to appointment, still not be sorted. Also from my understanding if not sorted in 10 days, another £30 is supposed to be put on top but that's not happened. I now have a massive list of complaint, failings and abuse… Read Full Review

Eonhelp's Comment

Written on: 03/03/2020

Hello 196Short and I'm sorry you were without gas for so long.

Also sorry for the no show. With the Guaranteed Standards of Service, where it's our fault a meter appointment fails, we'll pay £30 within 10 working days. If we don't, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service.

It sounds like we've reached the end of our complaints process. If this is the case, we'll give you a Final Resolution Offer letter outlining our final position. This will also have details of how to go to the Energy Ombudsman for an independent review. There's more about this on our website, too.

The Ombudsman's decision is binding on us but not on you. If you accept their verdict, we must implement their instructions in full within 28 days of the decision being made.

Malc

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★☆☆☆☆

“Very poor service.”

Written on: 11/01/2020 by Chris4321 (1 review written)

Very poor service. Booked Smart meter installation between 0800 and 1200. Nobody arrived and neither eon nor Morrison Utility contacted me. This is the 3rd time it happened, 1st time they were overbooked, 2nd time the Engineer was unexperienced and unqualified to do the work, had to book for another day, 3rd time no one turn up. Eon and Morrison Utility Services can keep the Smart Meter, waste of time. Bad customer service. I had the day off especially to get these meters installed… Read Full Review

Eonhelp's Response to Chris4321's Review

Written on: 07/02/2020

Hello Chris4321 and I'm sorry we weren't able to keep the appointment we had originally arranged. Depending on the circumstances, you might be due a payment under our Guaranteed Standards of Service.

There are certain standards of service you can expect when dealing with us including doing what we say we will. If we don't, we'll make a payment of £30 to say sorry. For instance, where it's our fault a meter appointment fails, we'll pay £30 within 10 working days regardless of whether or not you complain. If we don't do this within the 10 working days, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service.

I'm not saying this applies to your situation Chris4321 as I don't know the full details of what happened and why we couldn't attend as planned. It's certainly worth asking the question though.

Malc

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★☆☆☆☆

“terrible company stay well away”

Written on: 10/12/2019 by locksiewren (1 review written)

Im sick of your automated phone calls with no one to speak to demanding payment, i have called you on numerous occasions to tell you to take the payment, i have asked to make complaints and promised calls back with no calls. suggested you get your act together worst service i have ever experienced. Pathetic, time wasting company. steer well clear i have spent over 7 hours on the phone with them and achieved nothing, im hundreds of pounds in credit and they are still asking for more money… Read Full Review

Eonhelp's Response to locksiewren's Review

Written on: 07/02/2020

Hello locksiewren and sorry for the late reply.

Sorry, too, to lose you and for the long call waits. If do need to talk to us in the future please try the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Sorry again for being so late replying locksiewren.

Malc

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★☆☆☆☆

“2 moths wait for an appointment”

Written on: 21/05/2019 by averyannoyedcustomer121212 (1 review written)

do not use this company, their customer service is terrible - so bad that their complaints team cant handle all the calls they are getting! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Switch from this company asap”

Written on: 08/05/2019 by Whitese22 (1 review written)

On top of very expensive rate the communication has been quite bad with the last bill leaving more than a bitter taste to me. Definitely would not recommend. Have been trying for 3 months now to sort out my final bill (which was too high to begin with) and only managed to get charged twice!!! Twisted detail money was paid on the 2nd of May (after an extensive live chat about why is it that a flat with a person requires £2000 of electirc and gas in 18 months - I swear I am not running a factory… Read Full Review

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★☆☆☆☆

“CONSISTENTLY BAD”

Written on: 10/03/2019 by adrianlightfoot (7 reviews written)

For the money, they charge they are CONSISTENTLY BAD, and they are getting worse UNREGULATED or so it seems. YOU CAN CHANGE SUPPLIER!!! to who or what, all UNREGULATED or so it seems. PRICES THAT RISE ON THE SPIN OF A WHEEL[IT's LIKE GAMBLING ] REALLY DISAPPOINTED WITH YOU EON WHAT PART, ALL… Read Full Review

Eonhelp's Response to adrianlightfoot's Review

Written on: 13/03/2019

Hello adrianlightfoot and I'm sorry you're disappointed.

We're fully regulated by the Energy Ombudsman. Whilst we try to resolve complaints ourselves, customers who remain unhappy can contact the Ombudsman for an independent review. This is a free service and there's more about this on our website including details of how to contact the Ombudsman.

The overall energy industry is regulated by the Office of Gas and Electricity Markets (Ofgem). This is the Government Regulator responsible for protecting the interests of existing and future electricity and gas consumers. There's more information about what they do including how to contact them on their website.

You can see the tariffs and prices we've available on our website or the Price Comparison sites. I'd pop your annual usage in kWh on to these sites. This will give you a picture of what's available both with us and with the other suppliers. If you go for a Fixed Tariff, the unit prices per kWh and daily standing charges won't change for the duration of the agreement. The only changes will centre around increases/decreases to the amount of energy you're using. Gives you a bit more surety.

Malc

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★☆☆☆☆

“Disapointed ”

Written on: 27/02/2019 by sarahsarah22 (1 review written)

I'm extremely disappointed in the service provided by Eon. I've waited for an engineer to attend the property for 3 months and the date the engineer is due he didn't turn up while I've waited from 7:45am to 12:45pm no phone call. Completely ignore and undervalue me. Very disappointing. Trying to switch pre pay meter to credit meter with eon is nightmare. Pain and sorrow. Leaving this review so others don't go through the same thing. Thanks… Read Full Review

Eonhelp's Response to sarahsarah22's Review

Written on: 06/03/2019

Hello sarahsarah22 and sorry for the no show.

Depending on the circumstances, you might be due a payment under our Guaranteed Standards of Service.

There are certain standards of service you can expect when dealing with us including doing what we say we will. If we don't, we'll make a payment of £30 to say sorry. For instance, where it's our fault a meter appointment fails, we'll pay £30 within 10 working days regardless of whether or not you complain. If we don't do this within the 10 working days, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service.

I'm not saying this applies to your situation sarahsarah22 as I don't know the full details of what happened and why we couldn't attend as planned. It's certainly worth asking the question though.

Malc

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