David Wilson Homes Reviews - www.dwh.co.uk

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Latest Reviews

★☆☆☆☆

“They have no customer service bones in their bodies....”

Written on: 30/07/2021 by Mcdaido (1 review written)

They have no customer service bones in their bodies. Shop around and purchase with another company. Make sure you check the small print and the plans and get anything they say to you backed up in writing as you will have to fight with them before they will honour it. … Read Full Review

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★☆☆☆☆

“Don’t do it ”

Written on: 16/07/2021 by 306Buckley (1 review written)

Please, please please don’t buy a DW home. You have been warned. Terrible workmanship. Terrible communication. Once they move off site you are alone. They don’t care. As soon as all the houses are sold the amount of scaffold you see going up is ridiculous. 2 years now of stress, repairs being re done over and over. Contractors causing more damage and not telling you. Please take my advice… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“1* is too much for this morally corrupt company”

Written on: 11/02/2021 by Pablok142 (1 review written)

Absolutely disgusting company with NO morals. Strongly recommend to use your own solicitors as we believe the ones they encourage you to use are in cahoots with the company and do not work to your advantage but to DWH. I also recommend that you do NOT use part exchange. We had an offer with on our house and we were not notified. On the same day but later in the evening we were notified that we could no longer accept offers on the house as its too late dates wise (baring in mind during the whole… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“Walk away from any DWH properties”

Written on: 19/01/2021 by MKhursheed (1 review written)

I bought the 4 bedroom house in 2020 and moved in March 2020. I am still waiting on the work to be done on the snags I reported upon first week of my arrival in the property. So many pictures and complaints through emails I have sent , it appears they do not even log your complains properly. A lot of people come to inspect and confirm the poor work but nobody take action and properly do the job. Within 11 month , floors are cracking , tiles coming off from the bathroom, doors and windows do not… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“‘’Peace of mind when you buy a new home’’...”

Written on: 11/12/2020 by Allysonj1977 (1 review written)

DWH make a big deal of their ‘’NHBC 10 year Buildmark Warranty.’’ After two years if there is a serious problem with your house you need to check your insurance. Between years 2 and 5 if you have a problem it needs to be more than £1800 to fix or they won't touch it and simply state you have to sort it yourself. Really poor especially in my situation where it is a serious safety hazard. I was told as it is ‘’only’’ £1200 they refuse to repair it so now I have to hope none of… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Disgraceful company ”

Written on: 13/10/2020 by Robinson1979 (1 review written)

We bought a new build close to half a million pounds from this company.The lawn looks like a mountain range,I have continuously been pulling bricks,stones and pieces of concrete from the "lawn".There is virtually no grass to the "lawn" and David Wilson have refused to returf.Please avoid this company! **UPDATE** David Wilson have refused to returf the garden even though the gardener they sent stated they returfed another David Wilson lawn a few streets away and it was nowhere near as uneven as… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Shocking treatment in an emergency.”

Written on: 05/10/2020 by AdrienneThompson (1 review written)

Well I said I would do this so here goes. Two years ago I bought a house built by this company. Last year and this year I had been flooded out but sewage and it can in out of my toilet and in through my front door after a heavy downpour of rain. The man hole covers blew off due to the water pressure and flooded and contaminated the whole of mine and my neighbours properties. The damage has been unbelievable as my carpets and some furniture has been ruined. I and two of my neighbours had… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“A brick missing, what next? ”

Written on: 01/09/2020 by ggFanning67 (1 review written)

I have bought a brand new house from them at a cost that really isn't worth it. I am confident in doing DIY, but basically, I had to redo the entire house. The house wasn't complete at all. I will try to break this down from room to room. Front of the house The garden isn't flat at all, it looked like they had just thrown fresh grass down and then just left it. The path to the house wasn't straight and the door surrounding cheap plastic had cracked on install and looks horrid. Still chasing… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Still banging my head against a poorly built wall”

Written on: 29/07/2020 by wkCrawford70 (1 review written)

3 years after buying my 'quality' home I still have a huge snag list and a cold house. The house didn't even have insulation properly fitted (or fitted at all) when we first moved in and DWH have bungled the retro fit but will now do nothing about it despite countless thermal surveys. We are not alone. The majority of the house type we bought have exactly the same issues and have caused retrofits regionally (if not nationally). I could go on for lines and lines about the problems we face on a… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid them”

Written on: 22/11/2019 by oananegru (1 review written)

Bought a David wilson homes house five months ago. Shocking. About 50 issues all together. Walls are full of waves and they didn't want to do anything about it. Paid £750k for a brand new house but i feel like living in an 17 century cottage. Doors banging when little draft. The fence 1.6 metre high (i'm 1.82m tall) and i make eye contact with the neighbours. When complaint to them, the manager has told me " where is the problem if you see your neighbours from the garden? You do see them… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“AVOID AVOID AVOID DAVID WILSON HOMES ”

Written on: 22/11/2019 by Salvadorq196 (1 review written)

Bought a David wilson homes house five months ago. Shocking. About 50 issues all together. Walls are full of waves and they didn't want to do anything about it. Paid £750k for a brand new house but i feel like living in an 17 century cottage. Doors banging when little draft. The fence 1.6 metre high (i'm 1.82m tall) and i make eye contact with the neighbours. When complaint to them, the manager has told me " where is the problem if you see your neighbours from the garden? You do see them… Read Full Review

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Was this review helpful? 0 0
★★☆☆☆

“Snagging Issues”

Written on: 07/11/2019

We moved into our DWH 2 years ago which we basically like but we've had many issues with poor workmanship and their customer care team is a bit of a joke as they rarely respond to an email or telephone call unless you try several times or get really shirty with them. Then the contractor sent to investigate the problem will often try to fob you off (you have to be persistent).The list of problems is too long to include in this review. After we first moved in the assistant site manager would… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“DAVID WILSON BISHOPS GREEN..”

Written on: 10/04/2019 by ekMitchell302 (1 review written)

DAVID WILSON BISHOPS GREEN.. If considering a house on this site, don't bother, save yourself a lot of hassle and disappointment. We have over 80 items on our snagging list, a really poor finish to our house. Customer care does not help, escalate it to a formal complaint they ignore you. To complete our work we will need to move out. Floors, walls, ceilings and en suite to be redone. Sinks held on the wall by silicon - no fixings, faulty smoke detectors the list goes on. Quality and finish are… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“BISHOPS GREEN WELLS”

Written on: 04/04/2019 by DavidWilsonisadick (1 review written)

Absolutely disgusting service within 3 months of buying we had, had our floors ripped up twice and re laid still not done properly. The window was that ill fitted there was a huge gap with cold air rushing in. We had raw sewage coming up through our showers. Our front door was broken and wouldn’t lock. Once they have your money they’re not interested and don’t care. The builders are rude and incompetent. DONT BUY FROM THEM!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Not worth the money I paid”

Written on: 11/03/2019 by dsWoods316 (1 review written)

from beginning to end the things that were wrong are lengthly. On placing the deposit down and being accepted for a mortgage we were asked to choose a decor scheme. My wife changed her mind 24 hours later and wanted to change the kitchen only to be told it was too late. I would have accepted this if the house was built but at that time there was no foundation to be seen. Then when moving there was issue after issue which required lengthly visits to rectify on things that should not have needed… Read Full Review

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Sandradee77's Comment

Written on: 19/03/2019

We are having almost the same issues! Did they compensate in any way?

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★☆☆☆☆

“Bought a dream sold a nightmare”

Written on: 04/03/2019 by Mojox4 (1 review written)

After waiting 50 years to afford to buy a brand new home we were able to buy a DWH to be near our son. We bought into the presented plan of beautiful park areas with children,s play areas, otter park , orchards and more. But this did not happen, a huge disappointment to families with young children. A total misadvertising. Quality of workmanship was shoddily, drainage, brick work , garage flooding, plastering and the list goes on. Even when the work was seen to , most times the standard of… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“DON'T BE FOOLED THE QUALITY IS TERRIBLE ”

Written on: 16/01/2019 by Braelynl430 (1 review written)

We reserved a DWH in April 2018 and were informed completion would be around early August. Throughout the sales process we were never updated, had to chase constantly and not even invited to view the property at any stage of the build. Completion dates were constantly pushed back causing us stress and upset and we were never informed what was happening. When we did finally complete the kitchen flooded on the day we moved in due to a burst heating pipe, we had over 160 defects some serious… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“DON'T BE FOOLED THE QUALITY IS TERRIBLE ”

Written on: 16/01/2019 by Braelynl430 (1 review written)

We reserved a DWH in April 2018 and were informed completion would be around early August. Throughout the sales process we were never updated, had to chase constantly and not even invited to view the property at any stage of the build. Completion dates were constantly pushed back causing us stress and upset and we were never informed what was happening. When we did finally complete the kitchen flooded on the day we moved in due to a burst heating pipe, we had over 160 defects some serious… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“completion date”

Written on: 16/10/2018

Lack of commitment and care of customer. Avoid this company. Wrong information from the beginning regarding completion date. More than 3 month of delay. AVOID AVOID AVOID … Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Awful after care”

Written on: 10/04/2018

After a huge leak, we have had to fight for the cause to be identified, which it still hasn't and David Wilson are happy to palm us off and leave us with no explanation. There contractors have all 'checked' the parts they installed into the house and 'everything is fitted correctly and is fine'. They have done nothing to make us feel any better about the situation. We had a large hole cut into our kitchen ceiling which was left open for almost three months along with our kitchen light that was… Read Full Review

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Was this review helpful? 7 0
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