Redrow Homes Reviews - www.redrow.co.uk

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Latest Reviews

★☆☆☆☆

“A ruined experience”

Written on: 11/04/2021 by Mitz77 (1 review written)

Redrow have almost perfected the sales process. Consequently, review sites like Trustpilot show skewed ratings, because they encourage everyone to review the very early stages of moving into a new home. When they are still paying attention, committed to fixing snags. Then they pass you onto Customer "Care" and the hellish part of the journey begins. The subcontractors they send out to "investigate", by the Customer Care Senior Manager himself, saying I could speak to the Design/technical dept… Read Full Review

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★☆☆☆☆

“Sales agent ”

Written on: 24/01/2021 by Kiranj (1 review written)

Went to have a discussion about investing in Redrow Allerton gardens . We were on time but the saleslady was running late so another sales lady attended to us . She made us wait outside despite the snow and us having an appointment for a few minutes . After going in the office it was not a fruitful experience . As soon as we told her our budget of 750 000 she was wanting to end discussion that our budget was not high enough . I felt she was not interested and a bit biased . We urged to atleast… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 11/12/2020 by TerrellRay (1 review written)

Extremely bad customer service at the Silverend development in Essex. They were very uninterested and unhelpful and left me doing all the chasing. Not sure if this could be some sort of bias towards women/samesex couples but we were in a position to proceed with proof of deposit in the bank and nothing our end to sell. With a mortgage in principal already in place before We viewed so I can only put it down to some kind of bias? Homophobia? They didn’t appear to want our custom so we will go… Read Full Review

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★☆☆☆☆

“Poor quality and not interested.”

Written on: 24/07/2020 by JuliePowers343 (1 review written)

I have been complaining about the poor quality of the soundproofing between my house and the adjoining property. All I have had is a test carried out an email to say it passed regulations. If hearing your neighbours talking, snoring and having your 7-year-old daughter woken up constantly because of these issues as adequate then I have spent very unwisely; incidentally, the neighbours agree and have had the same issues. I am not going to let this go as I feel I have spent a lot of money on a… Read Full Review

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★☆☆☆☆

“Embarrassing build quality, pathetic customer service. ”

Written on: 29/06/2020 by arhysd (1 review written)

I'm sure many people have a good experience with their Redrow property. I wouldn't dare say that every home they build is bad but, please read reviews from people who have had a negative experiences too. We own a Redrow property, we are the 2nd owners of the house. There is an issue with the original build quality. Let me make this clear - it is not an issue that has got worse over time, it was very poor workmanship when the house was first built. You can't blame the materials or the process… Read Full Review

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★☆☆☆☆

“Redrow, failing on every level”

Written on: 10/06/2020

Redrow Regent Quays Sittingbourne. Misleading information, serious concerns and breaches in health and safety, total disregard for children and the disabled to name a few. I moved into my house in February in the whole process leading up to the exchange of contacts I was very clear that I have three children one of whom relies on a wheelchair on occasion and when not in use has serious mobility concerns, my other son has brittle asthma. Redrow confirmed throughout that there would be a… Read Full Review

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★☆☆☆☆

“DO NOT BUY A REDROW HOME!!!!”

Written on: 25/01/2020 by RMacdonald (1 review written)

5 years in and we're still finding major issues there since build!! 5 years in and we're still finding major issues with our new" home and now were in 2020 we though we'd have the FIRST year in this house with no major work being required to fix major issues!! Newest issue is a bowed roof in 2 places ..except it's not a new issue and has been there since we bought it but we never noticed it ...someone else did now as it appears worse (it's a 3 storey house). Of course, Redrow don't want to know… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 30/04/2019 by Middletonhk154 (1 review written)

Pathetic excuse of a home builder, I cannot warn people enough about avoiding. Will tell you you are wrong when they are caught out! Communication abysmal. Customer service non existent. If you pay for it, or are promised it then there is a very good chance you won’t have it. Do yourself a favour and avoid!… Read Full Review

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★☆☆☆☆

“Customer Services ”

Written on: 18/04/2019 by Zion438 (1 review written)

Customer Services is extremely poor. Had several issues with the house for more than a year now (Hamilton, Leicester). I kept emailing them every week for follow up, only to be ignored countless times. One of the most unprofessional group of people I have ever encountered in my life for sure (Tamworth Customer Service). Definitely a big regret for me for choosing Redrow homes. I would not recommend them 100%. They are very good in initially selling a house but very poor on after sales service… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 28/01/2019 by Middleton464 (1 review written)

I loved my Redrow home. I’m lucky enough to have bought before erroneous management charges became acceptable practice. Much of the development that I live on, pay a charge on top of their council tax for management of green spaces and parks. I have a play park in front of my house others on later stages are paying for it at the moment, until it gets adopted. I’m paying in terms of lack of privacy and noise. My issue with Redrow is, their sales representative warranted verbally and in… Read Full Review

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Ladyeastern's Comment

Written on: 29/01/2019

We share the same experience. I suspect the same sales advisor gave us the same promise. The park is a disgrace. They don’t manage it well. It was a lovely spot and we feel utterly lied to in order to get the sale. I know a neighbour has tried reasoning with Redrow to at least make this park fit in and they have been dismissive. This could have been a good news story for them but sadly they seem to be morally lacking.

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★★★★★

“Redrow Homes experience”

Written on: 22/01/2019 by Mariei324 (1 review written)

Having read all the negative reviews we were a little bit dubious about purchasing a Redrow home but after reserving our home at Abbey Farm Swindon and its been nothing but a pleasure, the whole journey has been great, the sales ladies have been helpful and informative and we were invited to a little welcome party to meet our new neighbours, a lovely touch and what you'd expect purchasing a premium product. After completion we have a few snags that have been dealt with quickly a couple that… Read Full Review

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★☆☆☆☆

“Shoddy poorly designed”

Written on: 24/11/2018 by Brewer200 (1 review written)

I refer to Hemisphere, Edgbaston one of the worst constructions ever. Matchbox and cheap, no interest or care in anything. Thankfully no regs so they do as they please. Bunch of rogues, cashing in on taxpayer backed pyramid schemes aka first time buyer. Building awful that will not last ten years. Who do these people consult on their building and who signs the awful. they put together. Awful, stay away. Just look at hemisphere, worst place ever, lousy design, cheap material and zero care for… Read Full Review

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★☆☆☆☆

“beautiful house but so many problem”

Written on: 26/12/2017 by ArielWyatt (1 review written)

Bought this house show home 2 years ago with furniture found experience so many problem in a house and now dishwasher still can't use yet and they did sent engineer but he doesn't know how to make it work… Read Full Review

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★☆☆☆☆

“Redrow customer service ”

Written on: 20/05/2017 by MilesMcKinnon (1 review written)

I have a very bad experience with redrow. Few months later we moved in there was a water leak. Redrow unable to fix that for more than 6 months. Their contract technicians cancel the appointments and then ignore the calls and emails. I would advise not to buy from this builder. The customer services is awful… Read Full Review

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★★☆☆☆

“Poor quality for Redrow”

Written on: 13/04/2017 by HoldenRobles152 (1 review written)

Having bought from Redrow have found their service second time round to be arrogant, aloof and poor. The number of snags picked up in our house shows they have a poor quality control process in place, their service of fixing snags is to debate it with their customers rather than have the ethos "the customer is always right" and they moved the goal post several times in the purchasing process which made it more stressful than it had to be. They are quick to get their money from reserving a plot… Read Full Review

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★☆☆☆☆

“Redrow leadsham dangerous home ”

Written on: 25/02/2017

Redrow leadsham garden village little Sutton. I bought my dream house here and moved with the heating not working found the gas was turned off at the gas meter after 2 days no heat or hot water. I turned gas on and fired up boiler which is 2 meters away in the garage and went in house to check warming up. 15 minutes later I went outside to a bad smell of gas so ran to gas meter and could hear gas escaping fast and turned off and turned boiler off. Rang the emergency gas leak line who came out… Read Full Review

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★☆☆☆☆

“Redrow park view hinckley ”

Written on: 16/01/2017 by Shaunash (1 review written)

Have contacted sale director, site team at no one is willing to assist me. They have brought the purchase of the the property forward by more that 6 weeks and only gave me14 day notice to complete leaving me with two properties to pay for. Never gave me the option to have any extras on the and are now saying it is too late, as they had never contacted me since the day the deposit was paid. I think the sale team at hinckley park view Redrow site have probably the costumer service I have ever… Read Full Review

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Harmony5's Response to Shaunash's Review

Written on: 20/12/2017

Agree. We moved in recently. Basically the Sales people at the Show Home told us lie after lie. We've got kids of 10 and 11 and wanted access to the park so chose a house near the entrance gate that would be in Rieth Close (National Grid side). We keep asking but no gate and it doesn't look like there will be. It's been on the site plan from day one and it's still on the plan now. What a bunch of bare faced liars these people are. NEVER buy a Redrow Home - and if they shake hands check you're still wearing your watch. Crooks. So disappointed. Broke my heart.

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★☆☆☆☆

“Worst house and company ever”

Written on: 13/01/2017 by Quinn347 (1 review written)

From the day they had my money they didn't want to know. Still have defects and major ones at that 7 months on. I have been lied to numerous times, ignored countless and would never buy from them or deal with them in any way possible ever again… Read Full Review

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★☆☆☆☆

“WORST £420000 I will ever spend”

Written on: 04/01/2017

Purchased Oxford . Lovely looking house . Day we picked keys up there was a painter walking out as we turned up . House wasn't cleaned , back door was buckled , they lost keys to garage even though salesman had been in and checked all the doors that morning , paid for a lot of extras and they are where most of faults are , badly fitted tiles , down lighters fitted badly ruined with paint marks and plaster residue . Walls uneven , toilet roll holders fitted badly ( toilet roll falls off) shower… Read Full Review

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H.scott's Comment

Written on: 22/08/2020

I have a list of defects that could be used for a TV program or possibly a weekly series that would last months.
Redrow customer services don't appear to respond in writing, they are pleasant enough but just give verbal false promises.
Everyone should realise Redrow are friendly and helpful with delay tactics until you have given them a good star rating with the NHBC then they ignore the defects.
To help Redrow improve their build and customer services, be honest and give them a star rating that reflects the true quality of their build, other customers should be warned not to trust star ratings.

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★☆☆☆☆

“Avoid like the plague!”

Written on: 09/12/2016 by FrustratedRedrowowner (1 review written)

Our experience with Redrow went rapidly downhill on eve we reserved our home. Lying & aggressive sales staff and management, incorrect deadline information, a request to each angle contracts when they didn't own all the land the property was built on, poor finish quality, build defects and an absolute unwillingness to own and resolve any problems. Their customer services team is absolutely the worst I have ever experienced. Unreturned messages, failure to carry out agreed-upon works, failing… Read Full Review

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Adamroop2016's Response to FrustratedRedrowowner's Review

Written on: 21/12/2016

I have just experience the same issues. Will not recommend to anyone

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