Credit Safe Reviews - www.creditsafeuk.com

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Latest Reviews

★★☆☆☆

“Flexible sales team paid commission on their sales”

Written on: 27/07/2021 by LondonMan22 (1 review written)

Ive been with Creditsafe for a few years. It seems each year on renewal the annual fee is completely negotiable. Day 1 they start at thousands but you will end up at a few hundred pounds. They are a pressure based online sales company offering , sometimes, inaccurate data. They will pressure you and pressure you until you agree to re-sign. My company is not doing well due to COVID and I have told them so by email twice, once before the renewal date, but I keep getting emails regarding my… Read Full Review

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★☆☆☆☆

“Help!!! CreditSafe.”

Written on: 13/05/2021 by Vikit (1 review written)

Hi, maybe anyone was in similar situation and can help me. Yesterday I just wanted to check credit score one of my suppliers, and found Creditsafe via Google. To view one off report I was asked to enter my details and that I will be granted one time username and password, which I thought will be sent to me by email. But just 5 min later I received phone call from one of their staff giving me username and password so I could do my search. Then that person started explaining about their services… Read Full Review

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★☆☆☆☆

“I AM WRITING A REVIEW ON CREDIT SAFE. THEY PROVIDE...”

Written on: 12/02/2019 by sarahjdex (1 review written)

I AM WRITING A REVIEW ON CREDIT SAFE. THEY PROVIDE INCORRECT INFORMATION ON THE COMPANIES SEARCHED THEREFORE ISSUING FALSE AND INCORRECT ASSESSMENTS RENDERING THEIR SERVICE UNRELIABLE… Read Full Review

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★☆☆☆☆

“Product is useless and customer services is very poor”

Written on: 13/06/2018 by AlanPandey (1 review written)

They treated me very badly, first they made me an impression that they excellent product to cater my need, later found its no way neat that. Asked me to sign a contract before I see the product and later instruct legal to chase the contract value for the money without using any of their service. Had to pay all their invoice for nothing… Read Full Review

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★☆☆☆☆

“absoloute bull dung!!!”

Written on: 18/01/2018 by McConnellri135 (1 review written)

dung dung dung and more bull dung! cant access credit safe at the best of time, information held is useless. sales patter yup!! suckered big time! was so peeded off using the system i "forgot" to pay an invoice by a few days. any way eventually paid it begining of december and its now middle of januaryu and im still suspeneded for non payment! look forward to the final invoice :) … Read Full Review

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★☆☆☆☆

“Credit ratings are rubbish”

Written on: 28/09/2017 by Calluml156 (1 review written)

While all other credit rate are credit very good credit and describe us as very low risk ,credit safe advise their users not to give any credit on our company. When suppliers tell us they use credit safe I advise them to pay a bit more and go to a proper credit rating agency. We have been in business for over forty years and feel that this is the worst product we have ever seen… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“A CASE OF BUYER BEWARE”

Written on: 30/07/2017 by Corbettto435 (1 review written)

As a cash only business I believe that we were really misold this product. The sales stratedgy was more than intense, to the point where not having the capacity to be down right rude I agreed to the whole thing just to escape the pressure of the sales mantra. We will obviously have to pay for the service for the year but over the months have not accessed it. Indeed I wouldn't know how as no instructions have landed on my desk despite several people phoning and my colleagues have had no use… Read Full Review

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★☆☆☆☆

“Liars At Best”

Written on: 04/07/2017 by Caseyk143 (1 review written)

Having provided us with data which was inaccurate and useless, they agreed to refund the money we had given them in advance. Two months later and we are still waiting for the money. They have consistently lied to us, told us staff were not available to process the transaction and have done everything they can to avoid giving us our money back. Their data is not very good, and their data sourcing system is unable to differentiate between sectors in the market so data available is not… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Steer Clear”

Written on: 14/05/2017

Keep ringing every day asking to speak to the M.D. When I say he is not here, they just hang up. Very rude company, steer clear!… Read Full Review

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★☆☆☆☆

“Reports based on ignorance”

Written on: 26/04/2017

We are a reputable company of over 34 years standing. We received a bad credit rating through creditsafe, which I queried to find that the information they had based the report on was completely untrue. I cannot imagine where on earth they get there information from. But I would never use them if I had to know about a company's repute… Read Full Review

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★★☆☆☆

“Are their methods safe ?”

Written on: 18/03/2017 by DanielWells264 (1 review written)

The salesman wanted me to log onto their website then access a sample trial using their password etc. In this age of cyber crime I refused as you never know if you will unwittingly give them access to your systems. I actually told him this but he kept insisting they were a very large/reputable company but anyone can say that and I did not know of them so I refused to login… Read Full Review

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★☆☆☆☆

“Creditsafe marketing data”

Written on: 11/08/2016 by Andrea386 (1 review written)

As a purchaser of marketing data Creditsafe offered me a good deal and then kept cutting price to a point where it seemed a no brainer to buy. However on testing a small sample it was utter nonsense. 80% of the list were hugely off target. ie multinational's on a selection of UK based SME's with no more than £1 million turnover! It is the worst quality list I have ever seen. I have refused to pay the invoice on the basis that it is not fit for purpose and have heard nothing back! Suggests I… Read Full Review

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★☆☆☆☆

“Inaccurate reporting”

Written on: 26/04/2016 by tchadwick (1 review written)

The carrier sent us the actual Credit Safe report on our company and basically none of the information is accurate or up to date. If you run a report on our company form a Cortera, Ansonia or Truckstop it will look nothing like the misinformation Credit Safe provides. I would not trust them as a reputable credit source… Read Full Review

Creditsafe's Response to tchadwick's Review

Written on: 05/07/2016

Dear tchandwick:

Due to the nature of the industry in which Creditsafe operates, there will inevitably be occasions where there is a divergence of opinion between the operators of the companies rated regarding the health of their enterprise and the companies that rate them. Ratings and suggested credit limits, as with all providers of these business intelligence solutions, are indicative guides based on the available information. They are designed to help companies make informed business decisions.

We believe we have one of the most accurate algorithms in the marketplace. It incorporates data from respected sources such as Companies House and other reputable bodies, with millions of trade payment experiences, which feed into the overall algorithm to establish a business’ financial health and propensity to enter insolvency in the next 12 months.

Trade data experiences are sourced from suppliers’ ledger systems and feed into the system directly from a client’s accounting software. The data is processed utilising comparable security links to those employed by the banking industry. Payment experience data is only integrated as a variable into the ratings algorithm when multiple payment experiences are available. This ensures there is no opportunity for an enterprise to manipulate, or ‘game’, the system to negatively impact any other company’s rating.

Kind regards,

Creditsafe

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★☆☆☆☆

“RUDE RUDE RUDE”

Written on: 31/03/2016 by Lamont425 (1 review written)

Guy calls my business asking for credit manager. I replied that they are not in. He then says "I find that hard to believe that they are not in, are they on vacation or something because that's hard to believe that on a Thursday afternoon on the 31st of march that they are not in". I then say they are currently at our other location, he then says I don't believe you and hung up. Who talks like that. I have never heard of this company before, but if that guy is supposed to be soliciting for… Read Full Review

Creditsafe's Comment

Written on: 05/07/2016

Hi Lamont42,

We apologise if you felt inconvenienced by a Creditsafe sales representative. If you send your contact details to us we will ensure you are removed from our contact database immediately. In addition, it would give us an opportunity to identify the call handler who you stated was rude on the phone.

We believe we offer a valuable service, offering affordable business intelligence services that help protect firms against the risk of late or defaulted payments, or trading with enterprises that are struggling to remain financially viable. The value of our proposition is reinforced by our status as the world’s ‘most used’ business credit referencing provider.

We apologise if you had a poor experience with a consultant and apologise for any inconvenience caused.

Kind regards,

Credistafe

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★☆☆☆☆

“Sales Call Was a JOKE”

Written on: 28/10/2015 by Catherine28 (1 review written)

I received a call from Credit Safe this afternoon and when I began asking questions just to be certain I knew what she was talking about the girl got frustrated and accused me of being rude then just hung up. I was not being rude but trying to get her to tell me why she was calling since she was all over the place trying to get around me. Glad she hung up on me because after reading their reviews the company sounds like nothing but a joke. By the way I called back to see who it was that even… Read Full Review

Creditsafe's Comment

Written on: 26/01/2016

Hi,

We apologise if you felt inconvenienced by a Creditsafe sales representative. If you send your contact details to us we will ensure you are removed from our contact database immediately.

We believe we offer a valuable service, offering affordable business intelligence services that help protect firms against the risk of late or defaulted payments, or trading with enterprises that are struggling to remain financially viable. The value of our proposition is reinforced by our status as the world’s ‘most used’ business credit referencing provider.

We apologise for any inconvenience caused.

Kind regards,

Credistafe

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★☆☆☆☆

“Total Nonsense”

Written on: 21/10/2015 by Gavyni22 (1 review written)

We decided to use creditsafe to check prospective clients and for the price it seemed a reasonable proposition, however, after seeing our own credit rating tumble due to totally irrelevant factors it soon became apparent that the information that they use is based on nonsense. We are a new but stable and profitable business and even invited creditsafe to have unrestricted access to our financial affairs but they declined and said that they are 'Confident that their assessment of our company is… Read Full Review

Sailaway318's Comment

Written on: 30/10/2015

since they are downloading from experian business reports I would check my D&B if I were you

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Creditsafe's Comment

Written on: 26/01/2016

Dear Gavyni22:

We believe we have one of the most accurate algorithms in the marketplace. It incorporates data from respected sources such as Companies House and other reputable bodies, with millions of trade payment experiences, which feed into the overall algorithm to establish a business’ financial health and propensity to enter insolvency in the next 12 months.

Trade data experiences are sourced from suppliers’ ledger systems and feed into the system directly from a client’s accounting software. The data is processed utilising comparable security links to those employed by the banking industry. Payment experience data is only integrated as a variable into the ratings algorithm when multiple payment experiences are available. This ensures there is no opportunity for an enterprise to manipulate, or ‘game’, the system to negatively impact any other company’s rating.

Due to the nature of the industry in which Creditsafe operates, there will inevitably be occasions where there is a divergence of opinion between the operators of the companies rated regarding the health of their enterprise and the companies that rate them. Ratings and suggested credit limits, as with all providers of these business intelligence solutions, are indicative guides based on the available information. They are designed to help companies make informed business decisions.

Kind regards,

Creditsafe

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Sailaway318's Comment

Written on: 30/10/2015

since they are downloading from experian business reports I would check my D&B if I were you

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Robdir's Comment

Written on: 12/11/2015

I have been a Creditsafe customer for years and find them a damn side better than D&B who charge silly money for the same information!

Creditsafe are a primary provider and they hold their own info the same as both D&B & Experian b.t.w.

Everyone to their own but I find Creditsafe fantastic.

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Flight27's Comment

Written on: 26/01/2016

Actually that is not strictly true. They do use Experian as a part of the algorithm that they use but not exclusively. Since I wrote this review we have moved to Experian and they show that our credit rating is above average. The part of the system that they write in-house is where the nonsense factor 'comes to life'. It is also where they 'justify' themselves as an alternative to the usual companies.

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★☆☆☆☆

“See why its cheap!”

Written on: 01/09/2015 by JasleneJones (1 review written)

We used to use a more expensive supplier of credit information and thought we would try Creditsafe as they did persist in getting us to change. Since we made the move our bad debts have significantly increased and we have resorted back to our old supplier as Creditsafes information is not fit for purpose… Read Full Review

Creditsafe's Comment

Written on: 26/01/2016

Hi,

We are disappointed you felt the Creditsafe solution did not meet your business needs. As the world’s most used provider of on-line company credit reports we have thousands of satisfied customers, but understand that not everyone is guaranteed to like our service.

If you would like to discuss your issues in more detail please contact Alyn Johnson.

Kind regards,

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★☆☆☆☆

“leave well alone”

Written on: 26/08/2015

We were talked into using credit safe with an offer of a substantial discount then an added bonus of 15 months for 12. there main selling point was that they have a unique director tracing and checking facility.when we tried this out using information we new to be correct credit safe did not have any of this information on there records even giving one company a glowing record even though its main director had been involved with a string of failed companies. the director search could not find… Read Full Review

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★☆☆☆☆

“Incorrect credit rating”

Written on: 30/07/2015 by omKennedy430 (1 review written)

I had to inform Creditsafe that a company had gone into liquidation two weeks prior to when I looked them up. Creditsafe were still showing them as 'very low risk' and even after them posting a loss of £13m the year prior they still had them listed as a very low risk. Checked with another credit company and the company in question were shown as 'in liquidation' so creditsafe's information is old and out of date or slow. Go somewhere else… Read Full Review

Creditsafe's Comment

Written on: 30/07/2015

Hi,

Further to your posting, we wanted to address the concern you raised. If you could contact us we would be happy to discuss any specific issues. Ratings and suggested credit limits, as with all providers of these business intelligence solutions, are indicative guides based on the available information. They are designed to help companies make informed business decisions.

The quality of Creditsafe’s data is acknowledged across the industry as market leading, so we would welcome the opportunity to investigate the query you raised in more detail. We always endeavour to engage directly with customers to discuss any individual concerns you may have.
Yours faithfully,

Creditsafe

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★☆☆☆☆

“Wrong info”

Written on: 16/07/2015 by sgLewis1954 (1 review written)

After some talking price was dropped from € 1.500 to € 500 for a year. Got invitation to check customers via their website. Checking our own company the saleswoman said 'Never supply them ...' (she did not know it was our own company). Since I pay the bills allways in time, I asked her where the information was based on. She did not know ... My conclusion: Creditsafe gives false sequrity. If you drop the price that much, how much credibility of Creditsafe is left? My advice use the new… Read Full Review

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