In-toto Kitchens www.intoto.co.uk

In-toto Kitchens www.intoto.co.uk
★★★★☆
4.0
73.0% of users recommend this
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Latest Reviews

“Ordered a kitchen over 8 months ago and paid in full....”

★☆☆☆☆

written by niravjariwala on 20/12/2019

Ordered a kitchen over 8 months ago and paid in full. They still haven't completed the job, 1st the Franchise manager does a runner and avoids all your calls and msgs then Director of the company starts avoiding you!! total shambles of a company who don't care about customer sentiments and will give you and your family nothing but Pain and Anguish. Obviously they have NO shame with how they have messed us around, but honestly go elsewhere for your kitchen eventually they will show ur back to you!

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“Excellent service”

★★★★★

written by 153Mendoza on 24/06/2019

Thanks to the person I dealt with and the team for our beautiful new Kitchen. It’s refreshing to work with a company who does what they say they will do when they say they will do it. Excellent after care and most importantly we love the kitchen itself.

Intotokitchens's Comment

Written on: 03/07/2019

Dear 153Mendoza

Thank you very much for your excellent feedback about your experience with in-toto Kitchens.
We are pleased to hear that you are satisfied with our team and the service provided and hope you enjoy your new kitchen for many years to come!

Best Regards
in-toto Head Office

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“Great Design, Finish and Quality”

★★★★★

written by Chris_Baker on 31/01/2019

We are extremely happy with our Intoto Kitchen which perfectly compliments our house extension and provides a large kitchen and dining space for the whole family. From the start of the project, there wasn’t lots of collaboration on creating a design that we were completely happy with. The knowledge and experience of placing certain cupboards, drawers and appliances in the right location has fully maximised the useability. The installation was extremely efficient and the fitters made a number of bespoke elements, which really shows their craftsmanship and ability to create a unique space. We were informed throughout the whole process and are delighted with the end result. Especially as this part of the house has been a year or so in the planning.

Intoto's Response to Chris_Baker's Review

Written on: 12/02/2019

Hi

Thank you very much for your feedback and for taking the time to share it on this Review Page. We are delighted that your experiences with in-toto have been so pleasurable.
We hope that you will now enjoy your new In-toto Kitchen for many years to come!

Kind Regards
in-toto Kitchens Head Office

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“review of new kitchen installation”

★★★★★

written by appledram on 10/01/2019

We investigated 4 Kitchen local Companies before we found INTOTO of Yeovil From then on they advised us of all the options and designed for us the perfect solution to our needs. Now fully installed on time and working perfectly we would advise all to use INTOTO for their new Kitchen very happy to recommend this company Yetminster Dorset

Intoto's Response to appledram's Review

Written on: 12/02/2019

Dear customer

Thank you very much for your excellent feedback on In-toto Yeovil.
We are pleased to hear that you are satisfied with our team and the service provided and hope you enjoy your new kitchen for many years to come.

Kind Regards
in-toto Kitchens Head Office

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“Highly professional from start to finish.”

★★★★★

written by Ashlynnn376 on 27/11/2018

My requirements were listened to during the design and I was shown plenty of options as I had not realised there is so much to choose from. Intoto kept me regularly updated throughout the design, ordering and delivery. The kitchen fitters were organised and tidy and did a great job in good time. The kitchen is amazing and there is no question about recommending Intoto to friends.

Intoto's Comment

Written on: 17/12/2018

Dear customer,

Thank you for taking the time and leaving your feedback. We are pleased to hear that you are happy with the service you received from in-toto Kitchens and that you are delighted about your new kitchen. We hope that you continue to enjoy it for many years to come.

Kind Regards
in-toto Kitchens Head Office

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“Not only is the kitchen terrific - the service was too.”

★★★★★

written by on 21/11/2018

We are absolutely thrilled with our kitchen, the look and quality are both fantastic. The service was really beyond our expectations. We were fully supported throughout the process from beginning to end. We picked these because of our initial meetings with the person I dealt with. He listened and stuck to our budget and didn't try to tell us it wasn't enough before even asking what we were looking for ..... which is what happened with other local businesses. He guided us easily through the selection process and was honest and informative. On site the fitters were friendly and easy going. Nothing was too much trouble - and I mean nothing. The were quick and clean. The Owner and the other person I dealt with followed up on a regular basis. Our kitchen really is stunning and I cannot recommend the two people I dealt with  enough to anyone looking to buy or refit their next kitchen.

Intoto's Comment

Written on: 10/01/2019

Dear Customer,

Thank you for taking the time to leave this wonderful review. We're very pleased that you are happy with the service you received from in-toto Kitchens and that you were satisfied with the process from your initial meeting to the final installation.

We hope that you continue to enjoy your new in-toto kitchen for many more years to come.

Kind Regards
in-toto Kitchens Head Office

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“Excellent!”

★★★★★

written by Rediguana1 on 12/10/2018

The person I dealt with and the team at In Toto are super helpful and knowledgeable when designing and fitting your kitchen & worktop. Couldnt of asked for a better service!

Intoto's Response to Rediguana1's Review

Written on: 02/11/2018

Dear Customer

Thank you for taking the time to write this nice review about your in-toto experience. We are pleased to hear that you are happy with the service you received. We hope that you continue to enjoy your in-toto Kitchen for many years to come.

Kind regards,

in-toto Kitchens Head Office

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“Good quality kitchen and excellent service”

★★★★★

written by MarenD on 11/07/2018

We were very happy with the kitchen we bought at in-toto Teddington. The kitchen was of a high quality and the service was excellent. The team at intoto had very good design ideas and we managed to get the best out of our space. I can highly recommend in-toto Teddington.

Intoto's Response to MarenD's Review

Written on: 02/08/2018

Dear MarenD

Thank you for taking the time and leaving your feedback. We are pleased to hear that you are happy with the product and services received from in-toto Teddington and that you are happy with your new in-toto kitchen. We hope that you continue to enjoy it for many years to come.

Kind regards,

in-toto Kitchens Head Office

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“Superb”

★★★★★

written by on 08/07/2018

Our kitchen is fabulous - better than expected. We cannot fault the superb customer service from the start to finish of this project. Our need to keep within budget was met at every stage and despite working to a reasonably tight budget we have a fabulous high spec kitchen which we cannot fault in any way and which has received many many admiring comments. We would go out of our way to recommend Intoto Kitchens and it’s staff. There is nothing we would fault either on customer service and customer care side - or on the units and appliances suggested and installed. We would not hesitate to use Intoto again.

Intoto's Comment

Written on: 02/08/2018

Dear Customer

Thank you for taking the time to share your in-toto experience. We are pleased to hear that you are happy with the service you received and that you are happy with your new in-toto kitchen. We hope that you continue to enjoy it for many years to come.

Kind regards,

in-toto Kitchens Head Office

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“Great service, amazing kitchen”

★★★★★

written by adamgough on 29/06/2018

Fantastic quality kitchen, great customer service from the moment we first stepped into the shop to our kitchen being in. The design of the kitchen was done using CAD software but then we were given the designs on a PowerPoint which we could then review in our own time. This enabled us to make changes as we went along and helped us to get exactly what we wanted. Nothing was too much trouble and the site visits during the build were great too. The fitter that Intoto use was brilliant and he was also able to do the building work too which has been completed to a very high standard. We love our new kitchen and the whole Intoto experience was amazing.

Lornaashley's Response to adamgough's Review

Written on: 30/06/2018

Thank you for taking the time to give us your feedback. Your living space looks amazing and we’re sure it will be perfect for your lovely family. We are rightly proud of our installation team and it’s always good to know they fulfill our expectations.
The in-toto Yeovil team

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“7 houndstone court”

★★★★★

written by Paulahyde on 01/06/2018

From the minute we walked in to the shop, the person I dealt with was amazingly helpful and not pushy at all.She had some great ideas and talked us through many options. I felt that the two people I dealt with  enjoyed designing our kitchen and we had a very personable service. We didn’t feel like ‘just another customer’. They both had lots of patience with us as we were totally starting from scratch. We can’t wait to use our new kitchen. Would highly recommend Intoto, I cannot praise them enough,

Lornaashley's Response to Paulahyde's Review

Written on: 01/06/2018

It was very much our pleasure to work with you on your project. We're sure you will enjoy your new home. From the in-toto Yeovil team

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“A Pleasant and Rewarding Experience”

★★★★★

written by Smartandnew on 31/05/2018

It took us a long time to decide on purchasing a new kitchen and we shopped around for ages before making a decision, but once we had chosen Intoto the purchase and installation became a positive experience. There was clarity from the beginning regarding costs and time scales. They were helpful with suggestions and advice and at no time was there any pressure to make decisions. Any small snags were ironed out without fuss or stress. Not only is their product first class but their fitters and electrician are also skilled and personable workers - people we were comfortable to have in our home. We know we made the right decision choosing Intoto and we are thoroughly enjoying using our new kitchen and showing it off to family and friends.

Lornaashley's Response to Smartandnew's Review

Written on: 01/06/2018

We're so glad you love your new kitchen as much as we do. Your colour choices are our new favourites! You made our installation team very welcome and we hope they, in turn, were able to make the process as stress-free as possible. From the in-toto Yeovil team

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“New kitchen in new house”

★★★★☆

written by hasbyeovil on 31/05/2018

This was a particularly tricky case as our original designers (Intoto Swindon) retired before our kitchen was installed then Intoto had a major problem of the original German Supplier going bust! We transferred to Yeovil for 2 reasons. We met the staff running the Yeovil office when we saw their showroom and both of us immediately fell in love with a product in the window display, which they were more than happy to offer help with. As a happy coincidence they knew the couple that ran the Swindon office and were very happy to help us by taking on our project, using our original design when the Swindon couple needed to pull out. Despite facing uncertainty with Intoto themselves they were more interested in seeing we got what we originally wanted. The result was even better than the original and their help invaluable.

Lornaashley's Response to hasbyeovil's Review

Written on: 01/06/2018

We got there! After such a long journey, your new home is stunning! It's lovely to be able to call our clients our friends. We know you will certainly enjoy using your beautiful kitchen. From the in-toto Yeovil team

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“Would definitely use again ”

★★★★★

written by JeromeGallagher on 09/05/2018

We had great service from Intoto Cheltenham. They provided a slick service from start to finish with great attention to detail and enthusiasm.

Intotokitchens's Comment

Written on: 18/05/2018

Dear Jerome,

Thank you for your kind words. We are pleased to hear that you are happy with the service received from in-toto Kitchens Cheltenham. We hope you will enjoy your new kitchen for many years to come.

Best Regards
in-toto Kitchens Head Office

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“Top Class Service plus”

★★★★★

written by on 30/04/2018

We moved to a new home in July 2017 and had decided to replace a tired kitchen completely. We spoke to Intoto, we had our own ideas, and the detailed planning by them was excellent, prompt and reflected accurately what we wanted. The estimate was within our budget. The project was started, on time, and finished on time and within budget. We are delighted, the kitchen ( and laundry ) work perfectly, we have no complaints and have no hesitation in recommending a trip to Intoto, discuss requirements, and get a quote, it was certainly top class service, plus.

Intotokitchens's Comment

Written on: 08/05/2018

Dear Customer

Thank you for taking the time and leaving your feedback. We are pleased to hear that you are happy with the service you received and that you are delighted about your new in-toto kitchen. We hope that you continue to enjoy it for many years to come.

Kind regards,

in-toto Kitchens Head Office

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“Everything I dreamed of. ”

★★★★★

written by ClaireJane on 29/04/2018

I really love my kitchen, it is everything I have ever wished & dreamed of!! From design to installation the process was so easy & enjoyable, the kitchen designer really understood my vision and translated it to potential designs which then together we honed and adapted to reach the final finished kitchen. The customer care, communication, craftsmanship and most importantly aftercare has been faultless - I cannot rate your team highly enough.

Intotokitchens's Response to ClaireJane's Review

Written on: 08/05/2018

Dear ClaireJane,

Thank you for leaving your feedback. We are pleased to hear that you are happy with the service and your new in-toto kitchen and hope that you continue to enjoy it for many years to come.

Kind regards,

in-toto Kitchens Head Office

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“Great service and good product ”

★★★★★

written by Timmonsnq217 on 27/04/2018

The guys at Intoto make the process of choosing a kitchen fun, flexible and practical. They deal with issues and problems ( which are almost inevitable with any kitchen) with alacrity and a positive approach - which I find rare these days. Anything that needed sorting was done with good grace and a smile which made things a pleasure. Spend time with them ( which they are willing to provide) , review every aspect of your kitchen design thoroughly and then you’ll wind up with a well resolved and successful kitchen. Good product and trustworthy people = buy and install with confidence.

Intotokitchens's Comment

Written on: 24/05/2018

Dear customer,

Thank you for leaving your wonderful feedback!

We're very pleased that you are happy with the service you received from in-toto Kitchens. Would you mind sharing which in-toto studio you purchased your kitchen from? We would love to let them know!
We also hope that you continue to enjoy your new in-toto kitchen for many more years to come.

Kind regards,

in-toto Kitchens Head Office

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“My dream kitchen never happened”

★☆☆☆☆

written by Cooper481 on 21/04/2018

Last October Teddington In-Toto designed my dream kitchen ... with the budget agreed and a date set for building work to beginning, I paid the deposit of £3,800. But then the installer had problems, the dates slipped and I was suddenly expected to find another £4,500!!! So in March 2018 - 6 months later we agreed that my kitchen was never going to happen! But even then my deposit wasn’t returned in full! Do not trust this company to deliver! A very disappointing and frustrating experience.

Intotokitchens's Comment

Written on: 21/05/2018

Hi,

After receiving your customer service notification, we contacted you by email to assist you with this matter but have not heard back from you since. Please contact us by email if you wish to discuss this matter further.

Kind Regards
in-toto Kitchens Head Office

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“My depressing Kitchen”

★☆☆☆☆

written by on 07/03/2018

I have hated my Intoto kitchen from the moment it was "installed" until the present, nearly 5 years later where the cupboard doors are falling off, the worktop is blistering again and the whole thing looks shabby. I'm looking for a new kitchen now which I didn't expect to be after only 5 years. We had terrible problems during the first few months. I had the area manager to inspect the kitchen as my local shop accused me of mistreating my worktops. I was accused of getting the sink wet!! Just push gently on the cupboards and drawer fronts. You will find they bend. The kick board is much thinner than normal kitchens. The units are backed with hardboard and staples. It's cheap rubbish. Please don't make the same mistake that I did, just shop anywhere else. 1 star is too many.

Intoto's Comment

Written on: 20/03/2018

Dear customer,
We are sorry to discover you are not happy with the service you received. in-toto is a franchised business with many showrooms across the UK. Please contact us directly at Head Office with full details of where you bought your kitchen from so we can look into your issue. Our customer service enquiry form can be found in the bottom section on the in-toto website.
Thank you.

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“My revamped kitchen”

★★★★☆

written by Asiak469 on 28/01/2018

Recently had my kitchen revamped - New worktops and new wall tiles, keeping my existing kitchen cupboards. Really happy with quality of worktops and fitting of, and the tiling. Kitchen coordinator excellent at communicating and sorting out some hiccups with the fitting of worktops and keeping delay to the minimum and getting job finished to my satisfaction. Preparation and cleaning up, all excellent, which was a great help. For the time involved and quality of worktops and quality of work (once hiccups sorted) I think was good value and very happy with my new kitchen. I've rewaxed original wood cupboards, painted window sill, door frames and ceiling, new wallpaper and now all looking brilliant. Would recommend my local Intoto Kitchen branch and the Coordinator, come Planner, come Senior Sales Staff Member who dealt with my order throughout giving total continuity and support all the way through.

Intoto's Comment

Written on: 01/03/2018

Dear customer,

Thank you for leaving your feedback. We are pleased to hear that you are extremely happy with your new in-toto kitchen and hope that you continue to enjoy it for many years to come. We would love to share your review with the studio where you purchased your kitchen from. Could you please let us know their location?

Kind regards,

in-toto Head Office

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Yorkshire_man on 11th June 2016 Report this content
Who makes Intoto kitchen units? Where are they made? What are the carcasses and door/draw fronts made of? What is the life expectancy?

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Asked by firebolt47 on 27th July 2015 Report this content
We are about to order a kitchen from the Leamington branch - anyone have any experiences to share?

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Answers (2)
Report this content Forza Written on: 27/07/2015
Hi there. I have no experience with the Leamington branch but was asked to reply to your question. My kitchen makeover was very good from planning stage to the finished item . The kitchen fitter, especially, was absolutely brilliant. Quality of the units and equipment was very high. However( and this is most important) - when I required rectification work( which I expected to pay for as it was a few years after fitting) I was treated as if I didn't exist. Not only did it take weeks to respond to my request, they then just totally ignored me. It took several e- mails to their head office for a reply. Even then they weren't interested in the work. I hope this helps you
Report this content the2ofus Written on: 10/08/2015
We used InToto Horsham and they were great. We are talking about different branches here, but our impression is that all of Intoto UK is good. A new kitchen will always have some small issues to resolve, however, InToto will deal with those that may arise keeping disruption and grief to a minimum.
Asked by keanster2 on 5th February 2014 Report this content
No reviews on In-toto Birmingham. Anyone used them before and willing to share their experience? 

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (1)
Report this content ClaireYork Written on: 06/02/2014
We got our kitchen using In-toto newcastle and they were amazing. High quality and so helpful, wouldn't go anywhere else
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