The Roof Box Company Reviews - www.roofbox.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Great service ”

Written on: 10/08/2020 by Ericksonyz286 (1 review written)

Great advice, very quick to reply and proper experts. Would use again. Thank you… Read Full Review

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★★★★★

“Great service.”

Written on: 06/08/2020 by Green303 (1 review written)

Ordered some roof bars as I was having trouble finding them to fit my car. Their website tool finds only items that will fit your car. Ordered and delivered in 2 days and they feel very secure. The company were very quick with correspondence when I had a question (less than 3 hours). Great service… Read Full Review

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★★★★★

“Great customer service”

Written on: 28/07/2020

I purchased x2 Cruz cycle racks for my aero bar roof rack. One of the boxes was missing the adaptor kit. I emailed detailing this and I had a very prompt reply and the missing items were posted and arrived within 24 hrs. Wow. Now that is great customer service! Many thanks… Read Full Review

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★★★★★

“Buzzrackpro P10 ”

Written on: 17/07/2020 by Barrymh402 (1 review written)

Ordered the Buzzrackpro P10 & lock and was not disappointed when it arrived. Excellent product, easily assembled and fitted to towbar, simple but sturdy design for attaching to the ball hitch. Makes transporting smaller loads easy without the need for a trailer. Compact enough to be stored in the boot of a family sized car. All components assemble without the need for tools which is a bonus. There are 4 straps included making it usable straight from the box without additional purchases being… Read Full Review

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★★★★★

“Very good service, great cistomer service backup”

Written on: 08/06/2020 by Tricky_99 (1 review written)

I recently bought a cycle carrier to mount on towbar. Great choice available with great descriptions and advice available. I bought one afternoon abd was deliverd next day, great. After fitting to car, I noticed the rear lights weren't working. I reported the fault and company was excellent ensuring that my issue was resolved quickly. Would thoroughly recommend as I've bought from this company for years. Accessories, roobars, cycle carriers, I would always look here first. Thanks, keep up the… Read Full Review

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★★★★★

“Great service again and again ”

Written on: 22/04/2020 by Dplb (1 review written)

Purchased another tow bar mounted bike Rack to suit my new vehicle on advice of staff picked the altera dreads dl3 great product. On receipt of the rack found a small plastic clip missing from number plate holder . Checked packaging etc but not there quick photo and email new part came in post fantastic service. Would and do recommend this company used them for over 10 yrs roofbars boxes bike racks etc… Read Full Review

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★★★★★

“Great customer service - thank you!”

Written on: 13/03/2020 by gillybee73 (1 review written)

I purchased a roof bike carrier for my husband, in which never got opened (from date of delivery), over the winter months he didn't cycle much and then 4 months later he decides to change the car!!! - therefore the carrier, still in its original delivery packaging wasn't fit for purpose. I thought I would have to sell it on ebay and revisit Roofbox for a tow bar bike carrier instead, there I noticed they had a 90 day exchange scheme, knowing we were just (and some more) outside the 90 days I… Read Full Review

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★★★★★

“Problems solved!”

Written on: 10/03/2020 by Sijenks (1 review written)

Purchased set of Atera roof bars and bike carriers that fitted perfectly and worked great. After 18 months or so I had a problem with 2 of them. I contacted roof box and after explaining the issues were given some things to try to solve the problems. Unfortunately this didn’t work so after sending photos to Roof Box the necessary replacement parts and instructions were sent and receive by me the next day. The carriers are now like new! I would highly recommend the company based on their… Read Full Review

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★★★★★

“A satisfied customer”

Written on: 10/03/2020 by Nandca27 (1 review written)

No problems with the purchase. Even when I queried how the foot pack fitted looked when attached to my roof rails, they were very helpful and gave me the confidence that I had fitted it correctly. I would happily recommend this company… Read Full Review

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★★★★★

“Snow Chain Hire”

Written on: 05/03/2020

Have hired snow chains for my Evoque for each of the last 5 years for winter travel to the Alps and Dolomites. Service has been unfailingly excellent. Chains have arrived exactly as promised and in good time for advance fitting and sizing. I had a faulty part on one occasion and after a brief phone chat with the workshop fitter a replacement was sent to me and arrived the next day. The company do what they promise and are a pleasure to deal with - either by phone or email. No hesitation in… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 04/03/2020 by gavinmogan (1 review written)

Purchased some roof bars and cycle carriers for my car. The products are of excellent quality, and the service has been excellent. I had a query about my roof bars and I was answered within hours and fully satisfied with the response. I will definitely use again and I have already recommended to one friend and will continue to recommend… Read Full Review

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★★★★★

“Great sevice yet again”

Written on: 21/02/2020 by Colind87 (1 review written)

This is the second time I have used The Roof Box Company. A competitive price on both occasions and they have delivered on time. The product has easy to follow instructions and worked very well… Read Full Review

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★★★★★

“Outstanding customer service! ”

Written on: 16/12/2019 by brianburke (1 review written)

I bought some snow chains last year and foolishly, did not check that they fitted at the time. 12 months later, 4 days before we’re due to go to Europe skiing, I fitted them to the vehicle, but they were too large (even though the packaging was correct- manufacturer error not Roof Box)! I contacted the person I dealt with who saved the day! I was able to exchange the snow chains to ones that fitted the vehicle, no quibble, fast, friendly and efficient service… Read Full Review

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★★★★★

“Exceptional Aftersales Service”

Written on: 10/10/2019

The staff have been really helpful in dealing with a recent issue I had with my Kayak Carrier. There were no problems in getting a replacement (under warranty which between the initial message and delivery only took 4 working days. Highly recommended. Finally the quality and variety of products on offer should suit most budgets… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/09/2019 by Peleparso (1 review written)

Fantastic experience with this company from start to end. Amazingly good when I needed help - I'd left my keys to new roofbox in UK (I was in France) and they couriered over a replacement within 36 hours!! Also excellent returns policy. Thank you!… Read Full Review

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★★★★★

“Great service”

Written on: 27/09/2019 by JH235553 (1 review written)

We used the Roof Box Company's helpful website to order one of their packages. It's be great so far, except for one incident where a part broke - and that was where their really helpful service really kicked in, as they responded promptly and helpfully, and dispatched a replacement quickly. Really gives me no hesitation in recommending them, as they proved that if something does go wrong, you're in good hands. Thanks!… Read Full Review

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★★★★★

“Excellent service and products”

Written on: 20/09/2019 by KonnerMahoney (1 review written)

Very happy indeed with the service. The guidance on the website as to which bars and box would fit my vehicle was clear and easy to use and the customer service after the purchase was quick and helpful. I would definitely use again… Read Full Review

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★★★★☆

“Yaris roof bars”

Written on: 11/09/2019 by Sindia (1 review written)

Roof bars arrived but unfortunately one of the plastic covers had a crack in it. I contacted Roof Box Co. and replacement cover arrived next day. Pleasant people to deal with too… Read Full Review

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★★★★★

“BUZZ RACK Eazzy 4”

Written on: 06/09/2019 by jonceasar (1 review written)

Bought a BUZZ RACK Eazzy 4 Very happy with product. Nice and friendly company too… Read Full Review

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★★★★★

“Fantastic service”

Written on: 25/07/2019 by Davidng12 (1 review written)

We needed a solution to carry 5 bikes and their website was very good for educating you on the different options. They were then very helpful on the phone and explained that they didn't know for sure if the bike rack I wanted to buy would work on my car i.e. if the tailgate would open, as it was a brand new model of bike rack and they had not yet supplied it for a Ford Galaxy. The rack arrived the next working day after I ordered it and although I was impressed with the rack, sadly the tailgate… Read Full Review

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