The Roof Box Company Reviews - www.roofbox.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Great customer service - thank you!”

Written on: 13/03/2020 by gillybee73 (1 review written)

I purchased a roof bike carrier for my husband, in which never got opened (from date of delivery), over the winter months he didn't cycle much and then 4 months later he decides to change the car!!! - therefore the carrier, still in its original delivery packaging wasn't fit for purpose. I thought I would have to sell it on ebay and revisit Roofbox for a tow bar bike carrier instead, there I noticed they had a 90 day exchange scheme, knowing we were just (and some more) outside the 90 days I… Read Full Review

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★★★★★

“Problems solved!”

Written on: 10/03/2020 by Sijenks (1 review written)

Purchased set of Atera roof bars and bike carriers that fitted perfectly and worked great. After 18 months or so I had a problem with 2 of them. I contacted roof box and after explaining the issues were given some things to try to solve the problems. Unfortunately this didn’t work so after sending photos to Roof Box the necessary replacement parts and instructions were sent and receive by me the next day. The carriers are now like new! I would highly recommend the company based on their… Read Full Review

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★★★★★

“A satisfied customer”

Written on: 10/03/2020 by Nandca27 (1 review written)

No problems with the purchase. Even when I queried how the foot pack fitted looked when attached to my roof rails, they were very helpful and gave me the confidence that I had fitted it correctly. I would happily recommend this company… Read Full Review

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★★★★★

“Snow Chain Hire”

Written on: 05/03/2020

Have hired snow chains for my Evoque for each of the last 5 years for winter travel to the Alps and Dolomites. Service has been unfailingly excellent. Chains have arrived exactly as promised and in good time for advance fitting and sizing. I had a faulty part on one occasion and after a brief phone chat with the workshop fitter a replacement was sent to me and arrived the next day. The company do what they promise and are a pleasure to deal with - either by phone or email. No hesitation in… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 04/03/2020 by gavinmogan (1 review written)

Purchased some roof bars and cycle carriers for my car. The products are of excellent quality, and the service has been excellent. I had a query about my roof bars and I was answered within hours and fully satisfied with the response. I will definitely use again and I have already recommended to one friend and will continue to recommend… Read Full Review

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★★★★★

“Great sevice yet again”

Written on: 21/02/2020 by Colind87 (1 review written)

This is the second time I have used The Roof Box Company. A competitive price on both occasions and they have delivered on time. The product has easy to follow instructions and worked very well… Read Full Review

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★★★★★

“Outstanding customer service! ”

Written on: 16/12/2019 by brianburke (1 review written)

I bought some snow chains last year and foolishly, did not check that they fitted at the time. 12 months later, 4 days before we’re due to go to Europe skiing, I fitted them to the vehicle, but they were too large (even though the packaging was correct- manufacturer error not Roof Box)! I contacted the person I dealt with who saved the day! I was able to exchange the snow chains to ones that fitted the vehicle, no quibble, fast, friendly and efficient service… Read Full Review

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★★★★★

“Exceptional Aftersales Service”

Written on: 10/10/2019

The staff have been really helpful in dealing with a recent issue I had with my Kayak Carrier. There were no problems in getting a replacement (under warranty which between the initial message and delivery only took 4 working days. Highly recommended. Finally the quality and variety of products on offer should suit most budgets… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/09/2019 by Peleparso (1 review written)

Fantastic experience with this company from start to end. Amazingly good when I needed help - I'd left my keys to new roofbox in UK (I was in France) and they couriered over a replacement within 36 hours!! Also excellent returns policy. Thank you!… Read Full Review

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★★★★★

“Great service”

Written on: 27/09/2019 by JH235553 (1 review written)

We used the Roof Box Company's helpful website to order one of their packages. It's be great so far, except for one incident where a part broke - and that was where their really helpful service really kicked in, as they responded promptly and helpfully, and dispatched a replacement quickly. Really gives me no hesitation in recommending them, as they proved that if something does go wrong, you're in good hands. Thanks!… Read Full Review

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★★★★★

“Excellent service and products”

Written on: 20/09/2019 by KonnerMahoney (1 review written)

Very happy indeed with the service. The guidance on the website as to which bars and box would fit my vehicle was clear and easy to use and the customer service after the purchase was quick and helpful. I would definitely use again… Read Full Review

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★★★★☆

“Yaris roof bars”

Written on: 11/09/2019 by Sindia (1 review written)

Roof bars arrived but unfortunately one of the plastic covers had a crack in it. I contacted Roof Box Co. and replacement cover arrived next day. Pleasant people to deal with too… Read Full Review

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★★★★★

“BUZZ RACK Eazzy 4”

Written on: 06/09/2019 by jonceasar (1 review written)

Bought a BUZZ RACK Eazzy 4 Very happy with product. Nice and friendly company too… Read Full Review

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★★★★★

“Fantastic service”

Written on: 25/07/2019 by Davidng12 (1 review written)

We needed a solution to carry 5 bikes and their website was very good for educating you on the different options. They were then very helpful on the phone and explained that they didn't know for sure if the bike rack I wanted to buy would work on my car i.e. if the tailgate would open, as it was a brand new model of bike rack and they had not yet supplied it for a Ford Galaxy. The rack arrived the next working day after I ordered it and although I was impressed with the rack, sadly the tailgate… Read Full Review

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★☆☆☆☆

“Used item sent”

Written on: 11/07/2019 by russelljamesbrunskill (1 review written)

Roof bars arrived in a damaged box with a broken seal that had been retapped. The bars were dussty and covered in scuffs, two of the retaining hex bolts were stripped so couldn't tighten them down to the car. These bars are more than likely a customer return or second hand being passed off as new. I'll update this review when my issue is resolved. Such a let down… Read Full Review

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★★★★★

“Great product, fantastic service and a nice price”

Written on: 19/05/2019 by keithpalmer (1 review written)

I had no idea what I needed to carry 4 bikes on our French holiday. The Sales staff were excellent provided fantastic advice and recommended a Thule / Cruz combination that was much cheaper than anything else I found. What really impressed me was that I finally made my mind up and placed the order at 4pm on a Thursday and everything was at my house by 11am the very next day. Not sure how that's even possible. The kit was excellent - as was the customer service and price… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/05/2019 by IanCFromReading (1 review written)

I ordered the Atera Strada DL 3. The package arrived on time and the packaging was in perfect condition indicating it had been transported with care. On opening and inspecting my new bike rack I noticed one of the tyre straps was broken. This appeared to be a rare Atera quality issues as the 2 halves did not align and appeared to have been pinched by a machine as each side of the break had signs of heat damage too. I called roofbox who could not apologise enough and immediately dispatched… Read Full Review

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★★★★★

“Top customer service”

Written on: 22/03/2019 by JimmyGrantham (1 review written)

Used Roofbox several times over last 10 years for roof bars and bike racks. Everyone can see that their prices are competitive but not everyone gets to test their after sales service. Have used this a couple of times and can only say it's probably the best service I've ever experienced, both times going beyond what's asked and making things as easy as possible. To see this consistently is really impressive. Can't recommend highly enough. … Read Full Review

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★★★★★

“Brilliant Customer Service”

Written on: 16/03/2019 by MorrisonF (1 review written)

The quality of the products "The Roof Box Company" supplies are clearly identified and with descriptors which are highly reliable. It is a company which you can depend on to supply what it says. In addition their delivery time is really commendable and you are not left waiting too long for your purchases to arrive. Recently I had a question about keys and used email to contact them. Often with companies it can be a few days before a reply. Not so with them. The response was quick and clear… Read Full Review

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★★★★★

“Very helpful Company”

Written on: 04/03/2019 by ElenaCarson68 (1 review written)

Small issue with a lost key for a Buzzrack towball mounted. They sent a key by return which did not work, but with no hesitation I had a facetime call with their friendly and helpful technician who talked me through fixing the problem which was easily solved (once you knew how!) Would recommend this company both for quality and knowledge of their products as well as their after sales service… Read Full Review

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