I ordered a gift for my grandchild. When I checked out it said my basket was empty so I had to restart the order. My grandchild received two gifts and I was charged twice. Although not my fault Cadbury’s refused to refund unless I returned one of the gifts. I do not live near my grandchild and by the time customer services got back to me both gifts had been eaten. You can’t ask for a gift to be returned. I will not use Cadbury’s again - their loss as I have 16 grandchildren and often order Easter eggs and Christmas stockings fillers.

I ordered 2 Selection Postal Boxes, carefully choosing my daughters favourite chocolate bars. They arrived in packaging with no indication of the contents How was I supposed to know which was which without opening them? Just as well I did as one of the bars was out of date before Christmas , the intended gift time. Customer services quite frankly could not have cared less! Never again.

Bit gutted as I specifically ordered a personalised chocolate bar in good time for hubbys birthday and it hasn't arrived. Called customer services who weren't too bothered really. I was so excited about this unique present and now it's ruined. I paid £7.95 for the bar and almost £4 for the delivery

This is a huge rip off!!! ordered 2 selection boxes for my 2 children with just the chocs they love ( 6 curly whirlies being one!! ) when it arrived all the choc bars were thrown into a plain purple box together!! not individually placed looking nothing like a selection box you buy in the shops I could have gone to the supermarket and bought the chocs and thrown them into a box myself at a lot cheaper price!!! WHAT A WASTE OF TIME

I've used Cadbury Gifts Direct on a few occasions Christmas, Birthdays and Easter. My gift all always well packed and it usually arrives very quickly. I recently ordered a Personalised Bar and the recipient loved it. Thank you Cadbury Gifts Direct !!!!!

The website is slow, images don't upload properly, I couldn't add multiple addresses, i don't have hours of time to try and order a chocolate bar. Very disappointing for a company like cadburys. I tried two different browsers and had problems on both. waste of time!

Didn't realise Cadbury had an online gifting section and will be sure to use them again. No doubting the product as we all love Cadbury but the gift arrived well packaged and wonderfully presented. Went down a treat with my sister as well as my wife.
Would highly recommend them, and the chocolate was great!