Yoox Reviews - www.yoox.com

Click here if this is your business
★★☆☆☆
2.5 / 5
35% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Yoox www.yoox.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Atrocious Product ”

Written on: 19/11/2017 by Humphreygj329 (1 review written)

The $278 “Escada” chocolate pants were beyond atrocious! Before I removed the pants from the box, I could feel the cheap, rough double knit fabric. When I took them out of the box and looked at the tags, I could not believe it. The tags were torn and completely fake. I simply cannot believe that YOOX is in business. When I called to check the status of my refund, the agent said they were in the process of completing the “quality inspection”. Seriously? I should have read the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Customer Service in relation to their error”

Written on: 26/10/2017 by BeatriceMcGrath111 (1 review written)

Ordered some boots from Yoox, been a customer for 17 years, for a trip away. Boots arrived and are completely different from the product I ordered. Having ordered these boots when a promotion was on it was now going to cost me more to have the equivalent boot as they refused to price match the original product as it was 'not procedure!' Refused repeatedly to put me through to a manager to make a compliant about this policy for their error and expect me to be financially out of pocket for their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not replying to my camplaint of faulty item”

Written on: 20/08/2017 by ppSutton477 (1 review written)

I ordered 3 jackets, purchase worth over 200€ delivered on time but one blazer..which a solid block color came witha fault in the fabric. I wrote to yoox the same day and received an automatic acknowledgement followed by a reply offering a price adjustment if I send a photo.I have sent numerous photos since then but each time there was no acknowledgement email, also sent numerous emails informing of what was happening.RECEIVED NO MORE RESPONSES!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DISHONEST COMPANY”

Written on: 08/07/2017 by McLaughlin185 (1 review written)

I WOULD GIVE 0 STARS IF I HAD A CHOICE. THEIR WEBSITE SIMPLY SHOWED A BANNER SAYING 20% OFF OF EVERY PURCHASE AND DISCOUNT TAKEN AT REGISTER. WHEN I PLACE MY ORDEER ON JULY 3RD, NIGHT TIME, GOT VERY FRUSTRATED THAT THE DISCOUNT WAS NOT TAKEN OFF. THOUGHT SOMETHING IS WRONG WITH WESITE. JULY 4 WAS A HOLIDAY AND WHEN I CALLED TODAY, THEY SAID THAT PROMOTION WAS FOR JULY 4 ONLY. I ASKED WHY THEN PROMOTE THE 20 OFF AND NOT SAY IT STARTS JULY 4? THEY SAID SHOW US PROOF. LUCKLY I HAD A SNAP PHOTO OF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Received a pair of shoes which is not NEW”

Written on: 07/07/2017 by amHutchinson269 (1 review written)

I bought a pair of shoes in YOOX,but when I received it it is not NEW.I spend USD109 to buy it which does not have any discount .Very disappointed.Never come back again.i wish I can upload the photos here to share my experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“dress purchase”

Written on: 13/02/2017 by MCshop12 (1 review written)

1st time user buying from Yoox. The delivery turn around time within 1 week the item on receiving identical as shown and the fit perfect. Prior to delivery had a few minor queries whereby help staff were beyond amazing in their promptness in replying and satisfying my queries. Am extremely impressed with YOOX and will continue to use for purchase of items WITHOUT hesitation. Rating out of 5 - 6 out of 5!! Excellent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid purchasing through Qantas Online Mall”

Written on: 16/01/2017 by GuestJBB (1 review written)

I have been a YOOX customer for 7 years, however have stopped due to YOOX commercial arrangements with 3rd parties like Qantas Online Mall, who provide incentives to shop with YOOX, such as Frequent Flyer Points, however do not honour those points when the purchase is made. I have been told the problem is that the Qantas cookie tracking is not reliable, and neither Qantas nor YOOX are at this stage concerned. I have no such problems with purchasing iTunes and Booktopia items through the Qantas… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great designer pieces at a fraction of the cost”

Written on: 28/12/2016 by BellaMichelle (1 review written)

I placed my order with YOOX before reading the online reviews. When I saw the online forum, I was immediately stressed as I had spent quite a lot of money ordering Moschino dresses from YOOX at amazing discounts. However, rest assured, the tracking system was fantastic and my order arrived in an amazingly short period over the Christmas break.I love, love, love my dresses, and they are exactly as advertised. Amazing designer dresses at a fraction of the cost. I admit I know the brand sizing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SHAM ALERT!! If you're in South Africa, or anywhere...”

Written on: 06/12/2016 by noO'Neill463 (1 review written)

SHAM ALERT!! If you're in South Africa, or anywhere outside Europe DON'T even bother making a purchase on this phony website, or should I say con-artists. I've been tricked over €200, nd it seems I'm not the only one being taken for a ride here. They'll cancel your order immediately after purchase nd give you a lame excuse on how their bank has failed to approve your money. Then they'll tell you to wait 2 weeks for the reversal of your money, of which it took them just 2 seconds to charge it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting Plastic Garbage”

Written on: 02/12/2016 by Zaid42 (1 review written)

I recently purchased two pairs of "Made in Italy" ankle boots from Yoox. I was comfortable purchasing from the company based on the information on their website and Yoox being situated in Italy. The website assured that products were authentic. The product description said the boots were leather and leather lined. I looked up the companies the boot were to made the boots and saw that they sell to upscale stores. I figured I was getting last year's or last season's stock at a good price. What… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Two out of Three Is BAD - Yoox”

Written on: 30/10/2016

I've bought 3 items from Yoox. One - A jacket that was supposed to be a US 6 which I had to give to a friend who is US 0. Two -A blouse that was worn for a couple of hours and then hand washed in cool water. It shrank to a doll's size and the side seams developed 2 holes where the seams had not been properly stitched together. Three - a leather purse which was expensive but is fine. I sent Yoox written details and photos; they asked for more photos and written details (!), I sent several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Worst experience in my life”

Written on: 13/02/2016 by Killiana81 (1 review written)

So I placed an Order that is for €500. Upon placing the order and confirming I realized a mistake I typed in the address. So on the spot, I tried to contact them and only means I had was an email. So I sent the email with the correction and recieved an immediate confirmation with my amendment. Two days later I receive another email saying they cancelled my order due to an adress mistake and they are refunding me €314! I emailed them back on the spot with a screen shot of their confirmation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Refunds awful and customer service non existent”

Written on: 04/02/2016 by Tabithae367 (1 review written)

Still waiting for refund after sending blazer back a month ago, no point contacting customer service as they know nothing and do nothing worst online shopping experience I have ever had would not buy again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Absolutely love YOOX - My go to store!!”

Written on: 09/01/2016

I just discovered YOOX a few months ago and have made multiple purchases as wells as some returns. All have occurred seamlessly, and the refunds were issued to my credit card promptly. The quality of all of the good that I have received are exceptional; they have been of the quality, or better, that I would expect from the designers that I have ordered. Given the current strength of the US$, the prices are a fraction of what I would pay in the US. Everything is packaged in sturdy boxes and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Not had any problems.....”

Written on: 31/12/2015

I am always hesitant to order from this site because the reviews are so negative. I have ordered from this site on a few occasions and I have received the correct items and they are in perfect condition. They have items that are no longer available on other sites and usually at phenomenal prices. I bought a pair of boots that were no longer available and was thrilled to find them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“customer service is awful ”

Written on: 27/12/2015 by 305Fisher (1 review written)

I made a few purchases last week using the promotion of 30% off an android application.  Today I went back online to order a few more items and I noticed that many of the times I’ve purchased were a lot cheaper – the base price was less (not including the promotion) I called Yoox and asked for a price adjustment on the items I am keeping.  Unfortunately I was advised the “prices cannot be adjusted if a promotion was applied to the order”. I asked to speak to a supervisor and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst service ever”

Written on: 07/12/2015 by ArtemPuchkov (1 review written)

The order number 2811YF24C1502F, today is best friend's wedding, and it so happened that never had and never wore a suit, so I had urgently to buy and in order to save a little I decided to take the shoes separately through semipostal company yoox, ordered on November 28, the delivery time is 2-5 working days, last Thursday received a letter that they are running a little late, but it seems like will be on Monday, OK, I think, mail is still the morning comes so that you have time, and this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ Never shop here!”

Written on: 07/12/2015 by dhLawrence330 (1 review written)

From start to finish this has been one of the worst online experiences ever. First, I ordered a pair of very expensive Eyty's women's sneakers. Received a pair of men's hi-top trainers. As I had been on holiday by the time I go the package the 30 days for returns had expired Called Customer service -at first helpful although I had to explain everything about fifteen times. My requested item no longer available expect on other websites for about 4 times the price. Asked for an email that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst online retail experience to date”

Written on: 28/11/2015 by matiasketonen (1 review written)

Really bad experience again. My orders are getting cancelled out of the blue with no reason given whatsoever. You need to fight with non-responsive customer service to get money back for orders that weren't even shipped, seriously? No reason given why the order was cancelled. Hope you go out of business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor service”

Written on: 17/10/2015 by sammi73 (1 review written)

I waited 2 weeks for delivery to arrive...its been over two weeks since I sent it back for a refund and still not had the money back. I called customer services a week ago re refund again not help from them... very poor servive would never use or recommend again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview