First Tutors, www.firsttutors.co.uk Reviews

Click here if this is your business
★★★☆☆
2.9 / 5
48% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
First Tutors, www.firsttutors.co.uk - Ask a question now

Media Gallery for First Tutors, www.firsttutors.co.uk

First Tutors, www.firsttutors.co.uk
First Tutors, www.firsttutors.co.uk
First Tutors, www.firsttutors.co.uk
First Tutors, www.firsttutors.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rubbish for tutors and students alike”

Written on: 15/03/2022 by McAllisternv126 (1 review written)

Avoid this company. They're rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible service for tutors”

Written on: 29/09/2019 by AubreyWillis88 (1 review written)

I am having a lot of problems with First Tutors as a tutor. 1. They are more interested in being paid the tutoring student's fee before the session than help tutors. 2. In two occasions i had 2 payment's issues with 2 students. The last one owes me £200. I contacted First Tutors by email and they said they can't do anything with it!! They asked me to make a claim at court and who is gonna pay the extra charges?? So, tutors are not protected against any unexpected issue, so be ready for it! 3… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Average”

Written on: 25/04/2018 by kriti123 (1 review written)

I was targetting engineering exam and I found INFOMATICA very good...They have a staff of best and experienced teachers who guide you through the toughest subjects in the syllabus. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great service”

Written on: 21/04/2018 by Diyae377 (1 review written)

I found the service easy to use. The tutors respond quickly and I was able to find a suitable tutor within a few hours after discussing my needs through the private message area. Many tutors to chose from with different hourly rates. Quick response from customer service too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“bewarre of this one, you will lose your money and not...”

Written on: 24/01/2018 by MakaylaRobb (1 review written)

bewarre of this one, you will lose your money and not get any help as well. use reputated companies even if it is bit more you invest for now, for your children… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid”

Written on: 06/01/2018 by Princessj191 (1 review written)

I can see from other review sites that I am not the only person who feels tricked out of their introductory fee. No where on the website does it make CLEAR that the price you pay to first tutors is AS WELL AS paying the tutor directly. I paid £24.99 just for the EMAIL ADDRESS of a tutor. I selected an online session simply for the tutor to look through a problem question for university that would take no time at all. I was robbed of £24.99 for nothing. They state that it is to 'keep their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Disappointing, tutors please avoid”

Written on: 05/12/2017

I feel that this company provides a service biased towards their student clients with no commitment towards their tutors. I feel that this company should publish reviews from ethical and truthful clients only. I agreed a discounted price for 2HRS lessons. Only after the first class, the client asked me via email to provide them 3HRS of my time at the price of 2HRS as this is how it is done in HONGKONG (the client recently immigrated from HongKong). I suggested that it will cost them extra… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Avoid like the plague..!”

Written on: 06/03/2016 by CeliaBragg (1 review written)

Paid my money for a tutor, no show, no communication First Tutors unwilling to do anything about it so I've lost my money or should I say First tutors have it for doing absolutely nothing! AVOID! AVOID! AVOID!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great Service”

Written on: 23/08/2015 by Maldonadork227 (1 review written)

Quick and easy. Signed up, searched for a suitable tutor. Discussed my requirements- when we were both happy I paid to release the details. Getting on really well with my tutor. First Tutors also sent a follow up email to check how I was getting on. I have emailed their customer service and they are always quick to respond… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad treatment of tutors”

Written on: 23/05/2015 by YusufMcDaniel (1 review written)

Never been so humiliated after 5 years, glowing reviews and many trustees after a bout of illness I was told not to be part of first tutors very disappointed. All they care about is money not the learners… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Firsttutorscs's Comment

Written on: 27/05/2015

Dear YusufMcDaniel,
Our most common complaint from clients is why do tutors with live profiles not respond to requests. We have been reminding tutors via automated emails to take action with all requests or to switch off their profiles when unavailable.

If a tutor misses 3 requests we will keep their profile deactivated. This is to ensure that our learners/clients receive the best service and send requests to tutors that will take the time to respond.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service”

Written on: 20/08/2014 by ClaytonHarrington440 (1 review written)

Easy to use and fair pricing with a very professional feel to the website. I've used it a long time without issue, I'm a maths tutor and this is my favourite tutoring site, my clients also approve… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Does what it says it will do.”

Written on: 18/11/2013 by Nevertolatetolearn (1 review written)

Quick, easy and efficient. Found a few tutors I liked the sound of and within a few email exchanges I was up and running a week later at my first class in Italian . Great service which I have already recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great website, made only good experiences!”

Written on: 18/11/2013

I have used this website as a tutor and have to say that it is very well organised. For security reasons, I was ID checked and two colleagues, employers or people that can comment had to write a reference for me before tutees can get in touch. Peace of mind for every parent! Within a short period of time I had several requests from tutees, got on touch and am now lucky to already have my first positive feedback from them. I hope this will inspire more tutors to work hard, be well organised and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Could not even get past a validation code stage...”

Written on: 25/10/2013

Tried to use this outfit today to find a French tutor but after five times typing a validation code correctly , I gave up ! I am unlikely to try them again since they do not seem able to get the technical basics right !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent speedy response from both website and the tutor.”

Written on: 22/10/2013 by SallyHeidi (1 review written)

Website was extremely easy to use and the tutor responded to my message within the hour. I contacted him and he rang me back and arranged a meeting within 3 days. He was happy to travel to us even though 9 miles away and arrived promptly. He is extremely well qualified and reasonably priced and seems very keen to help my son achieve the best grade possible for his A level Law. Would recommend this to any parent looking for a tutor. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very disappointing!!!”

Written on: 29/08/2013 by Dalzy (1 review written)

It's not a reliable site to look for a tutor. Please be aware! We had a tutor on two occasions and both of them turned to be completely unprepared to teach, with no communication skills. Even if they had some knowledge they were unable to communicate it because they were too focused telling their own stories. If you see the reviews of the tutors you'll notice that all of them have very high scores. There are no bad tutors! Also, we wanted to write our own review but couldn't find the link to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tutorx's Response to Dalzy's Review

Written on: 10/09/2013

I am a tutor with First Tutors, and I think that what you see are not 'reviews' about the tutor; this is why you can't leave any. They are actual references, where appointed referees have rated the tutor. Like all reference systems, there is the odd possibility for an unscrupulous 'tutor' to mention friends of him/hers as referees and to fool the site admin. First Tutors is the only site I know that also now asks the tutors to provide personal data that are verified through bank and local government databases, so at least you know that the ID of the person is checked, and they are who they claim to be.

I advise students and parents to

1. Choose tutors with an CRB check if the student is under 16, or vulnerable in any way.
2. Read the tutors' profiles carefully and choose people with high qualifications or proven experience
3. ASK for a CV and to check those qualifications
4. Ask for an informal short (perhaps 30') meeting to meet the tutor and have a chat to discuss the student needs, before committing to more lessons. I always offer such a meeting free of charge. There are bad tutors out there, but there are also bad parents/students who don't know what they want or what to expect, and nobody is too good for their precious kid. So, I want to know what I'm getting into too!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tutorx's reply to Tutorx's Comment

Written on: 10/09/2013

PS. It seems that now First Tutors actually allow 'reviews'. I think they do listen to students' feedback and they keep adding new features to their system. But since reviews and references can be manipulated, it is better to use your OWN judgement, and check the tutor's attitude and qualifications yourself.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

First Tutors's reply to Tutorx's Comment

Written on: 10/09/2013

Tutorx, when a tutor signs up with us we request that they provide two references and as you rightly mentioned all tutors must past an ID check too. Feedback is a different aspect of our website. Once a client goes ahead with a tutor from our website we request that they leave honest feedback on the tutor's profile for others to read. Little by little tutors can build a good reputation via positive feedback (like Ebay, Amazon etc.) There are profiles on our website with negative feedback but it is also true that many tutors remove their profiles when this happens.
Customer Service Team
First Tutors

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tutorx's reply to First Tutors's Comment

Written on: 10/09/2013

I agree, and I believe that even the fact that you monitor this site and you bother to answer to reviews and comments is a POSITIVE and professional sign, that one doesn't see in other sites.

I hope ID checks are performed on the students/ parents who look for tutors, as well, because we, tutors, fall victims too to unscrupulous individuals who register fake names, address, d.o.b etc.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marypery's reply to First Tutors's Comment

Written on: 22/01/2014

I contacted a tutor through UK Tutors, and paid the fee requested. The tutor never responded to any of my emails subsequently, and would not reply to my calls. When I wrote to UK tutors to help me with this, I got no response. It is very poor service to take money from a client and not respond when they attempt to contact the agency with a complaint.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

First Tutors's Response to Dalzy's Review

Written on: 10/09/2013

Dalzy, did you contact our customer service team about your problem?
When a client is let down by a tutor, we ask that they leave feedback on the tutor's profile for others to read. There is a direct link from the member's area to leave feedback. The reason you will see very few profiles with negative feedback is that the tutor's themselves remove their profiles from our website when this happens. We always offer another tutor free of charge when feedback has been left so please could you contact us so that we can help you find another tutor.
Kind regards
Customer Service Team
First Tutors

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 6 Comments
★☆☆☆☆

“WHO ARE THESE PEOPLE ? THEY SHOULD NOT BE OPERATING !”

Written on: 17/06/2013

Who are these people? Their tone with me has been derogatory, belittling and bullying. Their articles deprecate not only my subject but teachers in general. Although used to travelling over 5 miles to my pupils they consider only sending a pupil within close proximity. They have only referred twice - the second time was someone who did not want a teacher, but simply a piano to practise on. Obviously the admin. at First Tutors had not taken the trouble to read the inquiry. I had an offensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pennypitstop1's Comment

Written on: 10/04/2015

I agree with this! They are a 2-bit operation!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Disappointing”

Written on: 03/06/2013

Do not use this site once you have paid for the details of a tutor up front first tutors bare no responsibility for the tutors reliabilityI was offered free information for another tutor but declined the offer asked for money back no refunds here do not go near this website try one of the other web sites that have no upfront fees… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid - not convinced this site is genuine”

Written on: 16/05/2013

We bought details of a tutor from First Tulors. She replied and we arranged the first session. She then cancelled on the day due to her daughter being ill. Well ok that's unfortunate but it happens. So we arranged to start the next week and she just hasn't turned up. Now we can't get a response to calls or texts. A Feel like we have been taken for a ride. Have emailed requesting a refund but not hopeful. Website not that easy to navigate either. Avoid. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

First Tutors's Comment

Written on: 22/05/2013

When a tutor fails to respond or lets a client down in some way, we request that clients leave feedback on the tutor's profile so that other users are warned. Once feedback has been left we always release the contact details of another tutor free of charge.
As the above comment has been left anonymously we are unable to contact you. Please contact us so that we can help (upper right hand corner of our webpage)
Customer Services Team
First Tutors

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jo_Black_White's Comment

Written on: 22/05/2013

I have contacted you on your own website.......
You have not responded either!
So don't blame people for leaving genuine feedback when they have tried to go through the normal process.
As it happens the tutor has since been in touch and apologised having been in hospital with her child. So I will reserve judgement on the tutor until we have rearranged the session.
As for the website all my comments stand, no response and hard to naviagate

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

First Tutors's Comment

Written on: 22/05/2013

Hi, could you please resend the original email you sent to us so that we can investigate further. We are worried about the fact we did not receive your email. We do respond to all emails promptly within a few hours so either we did not receive your email or you did not receive our response. We would like to investigate further so this does not happen again to another client.
Many thanks
Customer Services
First Tutors

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Greatreviewer's Comment

Written on: 17/06/2013

But she said she sent you the email. Are you calling her a liar??

Your response alone makes it clear you are rude and inept.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pennypitstop1's Comment

Written on: 10/04/2015

I TOTALLY agree - I think the site is dodgy! Keep getting replies from LOTS of potential tutees - nut no follow up! Doesn't make sense - I receive more from other sites!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 5 Comments
★★★★★

“Professional excellent Tutoring”

Written on: 16/05/2013

We was recommended this site by a friend. We used first tutor as our first port of call to find a local tutor to help my daughter with her GCSE biology and Chemistry exams. We are so pleased not only was this a helpful site, but also we find a very lovely and professional tutor who helped her to study hard and well for those important exams and was also able to help her understand her subject better where needed. A big thanks you and recommend this site to all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

First Tutors's Comment

Written on: 22/05/2013

Thank you for your kind comments. We are delighted to hear that you were pleased with your tutor and that First Tutors provided a satisfactory service.
Customer Service Team
First Tutors

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview