Dawsons Department Store Reviews - www.dawsonsdepartmentstore.co.uk

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★★★☆☆
3.3 / 5
56% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 01/03/2019 by scarlettpoppy (1 review written)

I brought a 450.00 kitchen aid mixer when it arrived the colour was not as it looked on line . My understanding from their website was you could return at no cost - this was not the case I paid 46.80 to return the item and despite offering to reorder a different neutral colour and paying half the return cost they refused and were not very pleasant with it . I have never received such unkind service from a company and would never recommend this shop . Surely life is compromise !… Read Full Review

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★☆☆☆☆

“Alexander Rose Parasol”

Written on: 18/02/2019 by Southernboyupnorth (1 review written)

Ordered a Alexander Rose six seater table and chairs plus a cantiliver Parasol. All delivered on a pallet which was fine. Upon unpacking I realised that there was no base for the Parasol. On Dawsons website it is not very clear what type of base is required so I contacted Alexander Rose and they suggested That I ask Dawsons to order a UHGB50 base. Dawsons were not able to do this as they say the bases are normally delivered broken! Why sell a Parasol if no base is available. Staff were not very… Read Full Review

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★☆☆☆☆

“The worst customer service”

Written on: 03/11/2017 by pglushka (1 review written)

This shop has the worst customer service, they don't care about customers at all. There was an issue with the order, it never got delivered, and instead of apologies or trying to do something to fix an error, all you get is a complete ignorance. They just don't deserve customers, please avoid avoid at all costs!… Read Full Review

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★★★★★

“Would definitely recommend”

Written on: 23/07/2017

Ordered a Grill Stream BBQ advertised at a really good Price on Dawson's Department Store website. Goods arrived next day and very well packaged. Can't believe the price difference compared to other websites and the speedy service. I would definitely order from Dawsons again and would recommend them to friends and family. … Read Full Review

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★★★★★

“A Great Store”

Written on: 01/07/2017 by AlinaNielsen (1 review written)

I had fantastic service from this store. I purchased a garden set which on arrival was unfortunately not suitable and they kindly let me return it. Customer services couldn't have been more helpful. They sorted everything out and gave me a full refund. I would not hesitate to use this store again or to recommend it Many thanks Dawsons… Read Full Review

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★★☆☆☆

“Never Again”

Written on: 25/01/2016 by LillianHolden314 (1 review written)

I bought 2 extra deep Sheridan fitted sheets. I ironed one and put it on my bed to find a hole about 2 1/2" long on the seam. I checked the other sheet which was ok. Rang Dawsons who asked me to repackage it and said they would arrange for it to be picked up the next day and a new sheet delivered. Apparently I needed to be home so I rearranged my day and waited. No one had come by 6.30pm so I rang Dawsons. Cut off the first time and the second time a recorded message told me to leave a… Read Full Review

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★☆☆☆☆

“Smooth order and delivery - NO SUPPORT with faulty goods.”

Written on: 30/07/2015 by DNigelH (1 review written)

Ordered a Kettler Parasol, order and delivery went well. It has a fault (always swivels, should be fixed and press a lever to swivel). Makes it useless. Dawsons have offered no help other than contact Kettler and are not replying to my emails. I accept that products can be faulty, but I hope a retailer will take some interest in finding a solution. There is no sense of urgency to solve the problem or care. … Read Full Review

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★☆☆☆☆

“Deplorable customer service refunding monies owed”

Written on: 25/07/2015 by mbepmsa1939 (1 review written)

Firstly I am loathed to give it one star! There should have a minus option. I have waited 13 weeks (from date of purchase) for a refund for faulty goods which were returned, with photographs, within the appropriate time. At the point of accepting the return and getting it collected they were quite good - end of customer service! I shall now apply to the small claims court. What a faff for a mere £28.95p. I has cost me twice that in time trying to get my money back. Beware everyone… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 21/07/2014 by Palmertm439 (1 review written)

Do not use them, there are plenty of other online stores who will appreciate your business!… Read Full Review

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★★☆☆☆

“Not the Make I Ordered.”

Written on: 18/04/2014 by Diazie280 (1 review written)

I ordered a Dorma Bed Set. I didn't unpack as we went away. When I opened the Label States it is a Dunelm product. If I wanted Dunelm I would have just gone up the road to get one, Bit I don't like Dunelm Bedding. I am very Disappointed with this item. Also was very creased, and pillow cases were all screwed up. However they are a quick service, and Delivery… Read Full Review

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★★★★★

“awesome service!”

Written on: 23/12/2013

Ordered a Le Creuset cast iron casserole dish early Sunday afternoon on 22/12/13 and it arrived at 9.30am the following morning. Quality item and excellent packaging. 5 star product, price and service. Thoroughly recommend. Many thanks… Read Full Review

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★★★★★

“Dawsonsdepartmentstore delivered for me”

Written on: 29/04/2013 by Magicat (1 review written)

Have just received four martini glasses (MondayA.M) ordered last Thursday. Am delighted with the product and the service. Goods dispatched by a lady -Well done her! Beautifully and safely packed. Will surely use Dawsonsdepartmentstore again… Read Full Review

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★★★★★

“Poole Pottery, Volcano vase”

Written on: 18/12/2012

I ordered a Poole vase from Dawsons Department Store. It was the best service that I have ever received. The vase was very well packed and delivery could not have been quicker or more efficient. I was kept constantly advised on the delivery by text and e-mail messages and City Link arrived right to the minute that they told me… Read Full Review

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★★★★★

“Excellent”

Written on: 17/11/2012 by victoryvweatheragain (1 review written)

Recently ordered bed linen and curtains for the first time, the quality of the goods are excellent, I am very pleased, and from now on I will buy all my bedding and curtains from Dawsons, I may try some towels too. Very good customer services and e mails etc. I live in the Republic of Ireland and the delivery was here within a few days, I have reccomended already to family in the UK So very pleased! I cannot fault the Companyat all and highly reccomend them, and customer services as good as… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/10/2012

Ordered some top quality duvet covers at rock bottom prices and they arrived well packaged 48 hours later. Received regular email updates on my order, the despatch and a specified delivery time - I even knew the name of the delivery driver!! Fantastic service and will definitely use them again in future. Based on my experience, I have no hesitation in recommending this company. … Read Full Review

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★★★★★

“Excellent service”

Written on: 14/02/2012 by FMBkenilworth (1 review written)

This is the first time I have written an unsolicited review but I am so impressed with the service I have received from Dawson's Department Store that I felt they deserved a little effort on my part. I ordered a dinner service on Saturday and it was delivered the following Tuesday - beautifully packaged and exactly as ordered. The item was very competitively priced and excellent value for money and I was given a delivery time which was precise almost to the minute. I have no hesitation in… Read Full Review

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★★★★★

“Unbeleivable level of service.”

Written on: 21/07/2011

I'm writing this review on behalf of my parents who insisted I sing the praises of the Dawsons Department Store's website. After being messed around by a couple of other retailers and ending up with a poor quality garden parasol from one, which they returned for a refund, they asked me to look for one online. They wanted the Hartman brand in particular, but everywhere was sold out of the model, size and colour they wanted... but Dawsons had stock of a different Hartman model that took their… Read Full Review

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★★★★★

“Dawsons department store is an excellent site to...”

Written on: 12/04/2010

Dawsons department store is an excellent site to purchase from. Good quality,excellent service and value for money… Read Full Review

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