Music Magpie Reviews - www.musicmagpie.co.uk

★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“They seem able to find “faults” that don’t...”

Written on: 11/02/2018 by 955i (4 reviews written)

They seem able to find “faults” that don’t exist. When I challenged the fact they had offered me scrap value for a fully functioning, good condition iPhone 5s and then backed it up with photos they claimed that there was a fault that couldn’t be seen, didn’t affect the phone, and only their special diagnostic equipment could detect: utter b-s. This seems to be a common theme with them, having read the reviews. Avoid.....you’re better off with eBay… Read Full Review

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★★☆☆☆

“Fully working Ipad rejected as faulty”

Written on: 08/02/2018 by 149Kennedy (1 review written)

I sent my Ipad Air 2 to Music Magpie to sell and when they received it they advised that it was faulty (i.e. the backlight did not work) and they offered me on £63 instead of the original £211. I rejected the offer and had them return it. When I got it back I had the Ipad checked and it was confirmed that it was in full working order. So I do not understand how Music Magpie can say that it was faulty when it was not. All I can think was that they were trying to pull a fast one. My… Read Full Review

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★☆☆☆☆

“Sell with Caution”

Written on: 09/01/2018 by pekamadmol (1 review written)

If you want to sell to these people be WARNED VIDEO WHAT YOU PUT IN THE BOX the more expensive items you need to need to video the booklets the items and leads and condition of boxes or THEY REFUSE TO PAY and will not send items back its there way of conning people out of there items and money and also if you have more than 1 box please be careful when they send the postage labels there exactly the same so in actual fact they will only ever receive 1 box hope this helps… Read Full Review

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★☆☆☆☆

“They will try and rip you off”

Written on: 20/12/2017

Tried to reduce mt iphone 6 from £123 to £41 saying there was a dent in the case. I have always had a cover and there were not dents present. Packaged in bubble wrap went sent to them. Waiting my phone back as the was caused by them… Read Full Review

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★☆☆☆☆

“Sent wrong cd”

Written on: 19/12/2017 by 226Schroeder (1 review written)

Music magpie sent me the wrong CD, and refused to send the correct CD despite it still being advertised on their site. Very poor response Fromm customer services. I will not use this company again and will be advising all my friends to avoid music magpie. Very disappointed… Read Full Review

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★☆☆☆☆

“Don't bother ...They LIE to you in order to rip you off.”

Written on: 16/11/2017 by HornyStag (1 review written)

I sent them my iPhone 6s with the promise that they would give me £219 if it was in GOOD CONDITION! It has never been used out of a case (I even have a couple of cases for it that were never used), has had a brand new battery fitted by Apple this year under the "battery replacement program" Apple ran for this and later models, and was in perfect working order when I swapped the SIM card to my new iPhone X. I packed it up, sent it off and got an email telling me the proximity sensor wasn't… Read Full Review

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★☆☆☆☆

“Recently sent a LGK8 to music magpie and was offered...”

Written on: 06/11/2017 by dwSharp1953 (1 review written)

Recently sent a LGK8 to music magpie and was offered £17.00. The phone was working well and I used it a few days before I sent it. A few days later, music magpie emailed to tell me that the SIM port was faulty, and reduced my offer to £1.70. I rang to in to query this, since the phone was working before, and they said my only option was to accept or decline the offer. Declined, and guess what? I have just received my phone back in full working order, as I sent it. I put my Tesco Mobile SIM… Read Full Review

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★☆☆☆☆

“Taking money out from my credit card”

Written on: 23/09/2017

Dear All My recent credit card bill was showing that I have paid Music Magpie Stockport £ 362.49 and it went over my credit card balance and I had to pay £ 12.00 for over payment as well. Contacted Music Magpie team , very unhelpful . They wanted my full details to investigate including my address. As it's already an issue on my card with them so, I was reluctant to give the details . Therefore , they couldn't help. It's understandable. Even though they are very careful of address… Read Full Review

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★☆☆☆☆

“SENT WRONG CD”

Written on: 23/08/2017 by CaleWhittaker186 (1 review written)

ORDERED 2 CD'S. THEY DELIVERED ONE CORRECT AND ONE WAS INCORRECT (RANDOM). RANG TO SORT OUT. WAS TOLD WAS PROBABLY A GLITCH IN THEIR SYSTEM. THEY WOULD EMAIL A RETURN LABEL WHICH THEY DID. I ASKED WHAT HAD HAPPENED TO MY ORIGINAL ORDER, THE MISSING CD, THEY SIMPLY SAID THEY DIDN'T KNOW AND I WOULD HAVE TO RE-ORDER IT. CUSTOMER SERVICE SADLY LACKING. WILL LEAVE THIS COMPANY WELL ALONE FROM NOW ON. GOOD AT TAKING YOUR MONEY, AFTER THAT YOU'RE ON YOUR OWN! SAD!! PS. I WAS LOOKING TO UPDATE MY… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 07/07/2017 by Uliseso21 (1 review written)

They are downright deceitful. Do not go anywhere near them. I had issues start to finish. Customer service is especially bad. Avoid like the plague - it's not worth the stress and they will everything they can to keep your doe!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/07/2017 by 396Dixon (1 review written)

DO NOT EVER USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!! YOU'D BE BETTER OFF TAKING YOUR ITEMS TO A CHARITY SHOP. I sent my practically brand new iPad to this company via DPD collection. The iPad had no scratches, no marks, no chips, and no cracks. I packaged the iPad correctly, using bubble wrap and other things to ensure that it wouldn't get damaged. Once the iPad had arrived to music magpie I received an email saying that the iPad 'is not as originally specified' and that it had a… Read Full Review

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★☆☆☆☆

“Ruined my phone”

Written on: 04/07/2017 by Finn224 (1 review written)

When I sent my Samsung Galaxy Alpha off to them it fit the criteria (if not in better condition) of 'Good'. They offered £50.60. Then when it got there they offered me £7.40 due to the home button not working which was absolutely 100% working when I sent it off. I then received my phone back as I of course rejected their offer, only to find my home button had been stuck down. I am furious as now it is worth next to nothing. … Read Full Review

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★☆☆☆☆

“the worst customer service ”

Written on: 22/06/2017 by awinkworthemployee (1 review written)

Without doubt the worst customer service I have ever experienced, lazy,rude and deceitful. This relates to among other things fraudulent activity on my bank account that happened after i raised some points with them and asked for clarification. Since then they have deleted my customer account and are claiming to have no knowledge of my order, well i have hard copies of the 2 transactions..so they can not still deny knowledge. You need to research and read further reviews and be careful in… Read Full Review

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★☆☆☆☆

“don't trust them”

Written on: 10/06/2017 by ValerieAlmeida221 (1 review written)

offer significantly less than rivals on many products. on products you think they will take they respond "not as you described" and offer even less on products that are in good condition when you are in no position to argue. they halved my offer. I believe this to be the game plan so they make more profit. nowt wrong with product I sent, maybe a bit of dust on it. but that is all. you sacrifice money for ease. your choice but I won't ever use again… Read Full Review

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★☆☆☆☆

“Non delivery after paying 24 hour service”

Written on: 29/05/2017 by DaxGrantham (1 review written)

Ordered a £300+ mobile to replace my broken phone in an emergency, paid for 24 hour service as urgently needed it for my own wedding. Should have arrived Friday, found tracking for royal mail was saying that they have been notified that there is a parcel to collect but it has not been picked up yet. Contacted Magpie, who said it definitely went out on the Thursday, contact Royal Mail who said they we only told at 5pm on the Thursday that there was a parcel, nearly 16 hours after I placed my… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 11/05/2017 by Arielc226 (1 review written)

I ordered a refurbished iPhone 6, which broke within 2 days. After a slow response from customer service, i had a replacement within 10 days (after sending many tweets and emails to try and speed things up). The replacement arrived poorly packaged (phone was loose in a padded box) and broken, as it would not charge or connect to a computer. terrible service and reviews so inconsistent that the company must work hard to take down negative reviews or leave fake positive ones. How else does a… Read Full Review

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★☆☆☆☆

“I bought an I phone which I was told was locked to...”

Written on: 02/05/2017 by O'Keefeig160 (1 review written)

I bought an I phone which I was told was locked to Vodafone who did not recognise it so could not unlock it. I contacted musicmagpie and was told to return for full refund. I did so and received an email confirming receipt and that the money would be refunded. No payment was received. I rang and was told to leave it a few days. I did so, still nothing. I rang again and was told they would chase their accounts department. Still nothing. Musicmagpie has the phone and £299.99 of my money… Read Full Review

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★★☆☆☆

“The slowest of the slow”

Written on: 25/04/2017 by Abar99 (1 review written)

I recently purchased an iPhone on musicMagpie on Friday. Paid for express delivery. Saturday received an email saying my order had been dispatched and given a tracking number. The tracking number was not found on Royal Mail system. Every time you phone musicMagpie you wait 15 minutes to speak to someone. First person put the phone down on me just for mentioning the problem the second person was incredibly rude to me and said it was dispatched on Saturday when I phoned Monday. Surprisingly an… Read Full Review

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★☆☆☆☆

“AVOID THESE PEOPLE”

Written on: 02/04/2017 by whataloadofbs (1 review written)

Sent my Galaxy S5 which was in good working condition, was offered £92.10, then got an email saying their revised price was £18.52 as the phone was faulty, no it wasn't, not when it left me !!!!!!! Will look forward to receiving my phone back!!… Read Full Review

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★☆☆☆☆

“APPALLING ”

Written on: 10/03/2017 by ldBender108 (1 review written)

Ordered a CD via eBay. The wrong CD was sent. Messaged then 6 times via eBay, sent 4 emails, had NO reply to any communication. Resorted to eBay Dispute- still not resolved. APPALLING outfit. They are either blisteringly incompetent or, more likely, a bad outfit. First and last time I will use them. Dreadful!! You've been warned… Read Full Review

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