Music Magpie - www.musicmagpie.co.uk

Music Magpie - www.musicmagpie.co.uk
★★☆☆☆
2.4
35.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Music Magpie - www.musicmagpie.co.uk - Ask a question now

Media Gallery for Music Magpie - www.musicmagpie.co.uk

Latest Reviews

“Went to the local kiosk to sell my phone after being...”

★☆☆☆☆

written by Mayrau35 on 21/09/2023

Went to the local kiosk to sell my phone after being offered 400 from music magpie. They knocked it down to 336 when I got there and I agreed. They then took my phone, closed the kiosk after telling me my money would be in the bank automatically. I got home to go online to be told my money isn't there because my phone is damaged beyond repair. This phone has been in a case from day one and if it was that damaged you should give it me back!! So unless this is sorted I will keep chasing and hounding until its sorted. Please don't give them your stuff!!

Was this review helpful? 0 0

“Disappointing Service”

★☆☆☆☆

written by Itzeln70 on 17/09/2023

I’m very disappointed that after buying an £850 iPhone, as pristine as it was, it had a battery life of 88%, in real life the battery doesnt last that long. You would think that after charging a wooping £850, they would have at least supplied the phone with a battery that has 100% battery life. It’s daylight robbery. The use of the phone is limited because of its poor battery life. COMPLETELY DISAPPOINTED AND GUTTED

Was this review helpful? 0 0

“8 Days and still waiting…..”

★☆☆☆☆

written by JimboJetts on 19/07/2023

I’m still waiting for my order to be processed. My old watch was delivered (according to their own tracking system) on Weds 12th July - that’s SIX working days. They say after it’s been delivered to a local courier depot, it then needs to be…. ‘transported to our warehouse, individually scanned and processed. We aim to have parcels processed within 1 working day of the parcel being marked as delivered however, this can take up to 2 working days during busy periods.’ I’m STILL waiting. I’m just glad I noted down its IMEI number & took photos of it as it’s in next to new condition. I wish companies would just be honest & not make guarantees they can’t keep.

Was this review helpful? 1 0

“Just terrible !!”

★☆☆☆☆

written by Catlady123456 on 05/07/2023

I rented a phone, when it arrived I became ill. when I got over a serious situation I tried to get the phone working. First they never sent a charger. Then when I paid seperately for a new charger the phone didn't work.... went to a local repair person who told me it hadn't been unlocked by Music Magpie.. that it had to be returned. I asked for my money back having not used the phone and had returned the phone.... nope... I owed them £50 early cancellation fee - for non-use!!! Utterly useless Company thats moneygrabbing and a total lack of customer support

Was this review helpful? 1 0

“AWFUL - PLEASE AVOID THIS COMPANY”

★☆☆☆☆

written by aimeesnell on 14/06/2023

Brought a "very good" condition phone and it arrived smashed due to poor packaging Music Magpie are saying that as accidental damage they will not refund or replace AWFUL - PLEASE AVOID THIS COMPANY AT ALL COSTS

Was this review helpful? 1 0

“MusicMagpie lost my phone order”

★☆☆☆☆

written by JT0891 on 05/06/2023

MusicMagpie lost my phone order I received a quote from MusicMagpie for my iPhone XS 256GB for £142 on 21/04/2023 and I shipped it off on 26/04/2023. On 29/04/2023 they sent me a revised offer of £40 citing that the screen is cracked, which I declined and asked for the phone to be returned since I know the phone was in perfect condition when it left me. I bought the phone brand new in 2018, and kept it in a quad lock case with toughened glass protection on it. The only fault was the battery would only last me a day. Having sustained an injury and ending up with surgery etc. I did not have the time to follow up on why my phone wasn't sent back until 18/05/2023. After not getting anywhere and starting to chase it daily last week, the MusicMagpie team now have no idea where my phone is, and Apple support say they can't help as I removed it from my Apple account therefore I have no serial number or IMEI to ask for it to be blocked. I want my phone back as when I sent it to them it was in very good condition and sent it in it's original box. Musicmagpie changed their valuation from £140+ to £40 stating the screen was cracked. I refused their revaluation and since then I cannot get an answer of where my phone is, which they allegedly returned! Please avoid MusicMagpie unless you have valuable items to throw away!

Was this review helpful? 1 0

“Same as all the other negative reviews”

★☆☆☆☆

written by Pedroz36 on 20/04/2023

Conduct business as you would expect from an internet pawn broker. Delay refund weeks after providing Royal Mail proof. £100’s out of pocket and just fob you off.

Was this review helpful? 1 0

“Lost my item”

★☆☆☆☆

written by 472Chavez on 28/03/2023

My Apple Watch was LOST in transit they didn’t contact me after 10 days I had to contact them and now being asked for proof of purchase of my item so now I’m border line being called a mugger !!!!!! Do not use to sell when buying off them no problem !!!!

Was this review helpful? 1 0

“Don't ever buy from these people Not expertly checked”

★☆☆☆☆

written by Arielb109 on 16/03/2023

Terrible customer service. I bought friends collection, half of the discs didn't play properly. I contacted customer service and explained I was registered disabled, I'd not been out since covid due to anxiety. It would cost me to send a helper in a private taxi. They offered me £1, after numerous emails back and forward, they said they refund £3.50. I've had to repurchase it from a reputable seller

Was this review helpful? 0 0

“Avoid.”

★☆☆☆☆

written by on 17/02/2023

Paid for 24 hour tracked delivery and waited - 2 days later my order arrived. Paid and did not provide what I paid for. Customer service were dire, rude and insulting. Buy from a reliable place not this bunch of idiots.

Was this review helpful? 0 0

“The worst online buying experience I have ever had.”

★☆☆☆☆

written by alastairhanson on 21/01/2023

The worst online buying experience I have ever had. Product not received. Royal Mail confirmed they had not sent it. Two months later no refund. Terrible customer service. Nothing but false and procrastination.

Was this review helpful? 1 0

“Struggling to get an honest answer.”

★☆☆☆☆

written by on 24/11/2022

Ordered a phone on 22nd November, I paid the extra to get it delivered next day, it was not showing up on my DPD app. I contacted DPD and they have not got the parcel. I contacted Music Magpie who initially said that they could not find my order. Then an operator could find my order but the parcel had not been dispatched, they immediately said that they have refunded the extra payment I had made for next day delivery and my parcel would be dispatched in 24 hours. I asked clarification of when I would receive my parcel and was told ‘should be Friday’ which is the 25th November. I said that was not suitable and I would prefer a refund, the operator said that Music Magpie could not as the order had been fulfilled and was currently in transit and would be delivered within 7 working days, ie 2nd December. I asked when was the parcel actually dispatched as DPD do not have it. Music Magpie then said that they could not check as their SYSTEM WAS DOWN. You can’t rely on what they say. Two days later and DPD still have not received the parcel but MUSIC MAGPIE claim that the parcel has been dispatched. Nobody at MUSIC MAGPIE appears to know when it was actually dispatched. BEWARE of dealing with these people.

Was this review helpful? 2 0

“Absolute Rip Off - please use someone else”

★☆☆☆☆

written by caadamson on 07/11/2022

These lot are a rip-off; my wife and I have sent three items now (2 phones and an iPad) every time they offer the highest trading price Vs others, and then every time they claim some damage, e.g. water damage which turns out to be a lie. The last time (Oct 2022), they offered 175 for the iPad Vs 135 from apple, BUT surprise, “water damage, so we can only offer 19” I refused and sent it to apple and they confirmed no damage and gave me the whole 135. A total sham; please avoid them.

Was this review helpful? 0 0

“Avoid this company!! ”

★☆☆☆☆

written by Blaze13 on 05/11/2022

I have ordered an ipad pro with next day delivery 5 days ago. I still don't have dispatch confirmation. The website keeps crashing, I can't login to see my order. The customer service ignoring my emails. I applied for a refund. I have got no response. They are sitting on my money. Terrible experience.

Was this review helpful? 3 0

“They take no responsibility if a device turns out to...”

★☆☆☆☆

written by Oscar1992 on 29/10/2022

I purchased a phone from MusicMagpie more than 12 months ago, and it has now been reported as stolen and blacklisted by all carriers. I contacted their support to have this resolved, and they take no responsibility, please see the ending to our chat conversation below: Me: Please confirm it is not your responsibility when devices sold by Music Magpie turns out to be stolen as long as it's not reported as stolen in the first 12 months Advisor: Having looked into your order, I can see that it was created on May 2021. Unfortunately, our warranty only runs for 12 months from the date of delivery and since this timeframe has passed, we are unable to assist with this issue. Please accept our apologies for any inconvenience caused. Me: Surely this is a joke? At first, you were not able to even access orders older than 12 months you said, and now takes no responsibility when me as a customer got a stolen device delivered. Also, I will try warn as many people as possible online about your dodgy business Advisor: I sincerely apologize for the poor experience. I have escalated your concerns to the relevant department in an effort to improve. Is there anything else I can help you with today? Me: Nothing else, just keep delivering your world class support

Was this review helpful? 1 0

“Disgraceful excuse of a company took 20 pounds worth...”

★☆☆☆☆

written by Levihope on 24/08/2022

Disgraceful excuse of a company took 20 pounds worth of stuff off me after not sending everything back after offering 60 less than they originally did. Then said there’s nothing they.can do about it after weeks of dealing with there disgraceful customer service

Was this review helpful? 0 0

“Rented a laptop ”

★☆☆☆☆

written by Loomisgt74 on 03/06/2022

I have ordered a laptop to rent. Immediately after the purchase I have found a better deal on different websites where I can actually own the laptop. I think it was less than 5 minutes after I have made the order with MusicMagpie I contacted the team via the chat to cancel my order ( because you cannot do it manually which is a first red flag for me). I had no response from anybody so I kept writing emails up to three times a day. Now the order has been dispatched meaning that if I wanted to cancel it now, I have to pay a fee. Personally, what I think it’s happening is that they intentionally didn’t respond in order to get that extra money because they knew I had the intention to cancel the order. You could argue that because of the Jubilee holidays nobody was available to take care of this yet they clearly had staff on which have dispatched the order ( to be precise it was dispatched on June 2,2022). In my opinion the customer service is terrible and I will not purchase from them anything ever again.

Was this review helpful? 1 0

“Terrible customer service and refund policy AVOID”

★☆☆☆☆

written by QuinnyL95 on 18/05/2022

Originally bought a Nintendo Switch console for £250 which arrived fine but after about a month the left dualcon controller stopped working so I asked under the warranty if it could be repaired of replaced. MM sent me their own return label which I used to send back the console. Royal Mail messed up and lost the parcel. I contacted MM and wasn’t replied to for weeks I had to go through social media just to get any sort of help. MM told me to make a claim with Royal Mail so I did but only got £100 back for a £250 console, when I contacted MM as the label they provided obviously didn’t cover the full insurance so I lost out on £150 and MM refused to compensate for the rest of my money lost. Told me to make a claim with Royal Mail then when I’ve explained that I did but didn’t get fully compensated, they changed their mind and said they were the ones that needed to claim to get the money back. Clearly making it up as you go along and clearly don’t care about customer satisfaction and were making any excuse not to compensate me. Never had customer service like it. Will never use this company again.

Was this review helpful? 1 0

“Avoid, unless you want to be tricked.”

★☆☆☆☆

written by james146146 on 10/05/2022

Sent a two-year-old Galaxy S10+ to musicMagpie as a trade-in. Was quoted £135. Phone was in excellent condition, just a few minor scuffs, as you'd expect from a used phone. Once they received the phone, the quote was lowered to £35 due to a "cracked or smashed screen." I've had issues with trade-in companies before whereby they claim damage to reduce the quote in the hope that you accept. I had my suspicions, declined their offer and received the phone back. Sure enough, the screen was in near-perfect condition. This is a common sham and reports of it across the internet are rife. However, I believe that it's legal, as these companies typically give you the opportunity to decline their offer and receive your item back. It's still incredibly poor practice, though. My advice is to trade in your phone with a mobile network provider (for a bit less money) or sell it on eBay (for a bit more). Do not use this company, as they won't honour your quote. Even if you sent in a brand-new device I imagine they'd find "damage" of some kind. The giveaway is in this company's name - musicMagpie. Magpies are cunning and like taking shiny objects, so the name makes complete sense.

Was this review helpful? 1 0

“Sharp Practice And 'Repricing'. Go to World of Books!”

★☆☆☆☆

written by MrCharlie on 21/04/2022

I believe that MusicMagpie engage in re-pricing and withdrawal of buying contracts online. This has happened to me more than once - and I believe it to be breaching retail and contract law. They have not answered my email - nor will they. Having had problems before many of my emails went unanswered. This is the narrative I have sent to 'Trading Standards' via the CA Dear CA and Trading Standards 1) I recently ordered - secondhand online - a DVD from MusicMagpie for £4.99 (Essential Techniques for Mandolin). Order Number R949380227 2) It is normally only available in the US and attracts quite a premium price in the UK. 3) They confirmed my payment and my order and stated that the DVD was in 'Very Good' condition 4) They then sent me an email saying that the DVD had 'failed its final quality - control inspection'. They said they had no other copies and the copy I ordered was 'unavailable' 5) They refunded my PayPal payment. 6) I believe (because they've done it before under similar circumstances) that they realised it was worth a lot more and therefore would relist at a higher price later on regardless of an online contract. 7) This is the second time  he has done this to me and I believe it is a common practice at MusicMagpie. 8) I have requested evidence to show it was sub-standard, even if they immediately state it is no longer available. I believe they state this in case you ask for evidence! 9) I purchased the cheapest copy I could buy in the UK (for £11.50 more) and have requested they refund me the difference so as to honour their contract. 10) I also advised them that I believe they are in breach of Retail Law - or even common contract law 11) To date they have ignored my email. 12) I believe they are engaging in sharp practice which breaches retail law. I have asked them to keep the evidence in case they get a visit from trading standards. 13) They buy and sell goods and sellers are at the mercy of their valuations. If they do this to buyers - then how can customers trust their valuations as sellers? 14) I have warned them I am writing to you; that I will be reviewing them on ReviewCentre and Google (and anywhere else I can leave a review) 15) If they do not honour my restitution suggestion I will cease to be a customer of MusicMagpie. World of Books and AbeBooks are very good and just as wide ranging and good value.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Clareybel on 6th April 2016 Report this content
Hi, can anyone help me please? Can someone tell me which 'free' courier music magpie uses? I left my parcel in a 'safe place' i.e my front porch (at the end of a long drive way) and it was taken on the correct day. However there was no calling card left with tracking details. I didn't worry too much at the time but it's now been three weeks and magpie say they haven't received it and won't help as I do not have a tracking number. They say to call the courier directly but I don't know who that is! Can anyone help please?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Abar99 Written on: 25/04/2017
They use various couriers my Hermes Royal Mail or dpd unfortunately you'll most likely have to try all three.
Report this content hakimsuleyman Written on: 09/08/2017
I want to sell my DVDs
overview