Went to the local kiosk to sell my phone after being offered 400 from music magpie. They knocked it down to 336 when I got there and I agreed. They then took my phone, closed the kiosk after telling me my money would be in the bank automatically. I got home to go online to be told my money isn't there because my phone is damaged beyond repair. This phone has been in a case from day one and if it was that damaged you should give it me back!! So unless this is sorted I will keep chasing and hounding until its sorted. Please don't give them your stuff!!

I’m very disappointed that after buying an £850 iPhone, as pristine as it was, it had a battery life of 88%, in real life the battery doesnt last that long. You would think that after charging a wooping £850, they would have at least supplied the phone with a battery that has 100% battery life. It’s daylight robbery. The use of the phone is limited because of its poor battery life. COMPLETELY DISAPPOINTED AND GUTTED

I rented a phone, when it arrived I became ill. when I got over a serious situation I tried to get the phone working. First they never sent a charger. Then when I paid seperately for a new charger the phone didn't work.... went to a local repair person who told me it hadn't been unlocked by Music Magpie.. that it had to be returned. I asked for my money back having not used the phone and had returned the phone.... nope... I owed them £50 early cancellation fee - for non-use!!! Utterly useless Company thats moneygrabbing and a total lack of customer support

Brought a "very good" condition phone and it arrived smashed due to poor packaging Music Magpie are saying that as accidental damage they will not refund or replace AWFUL - PLEASE AVOID THIS COMPANY AT ALL COSTS

MusicMagpie lost my phone order I received a quote from MusicMagpie for my iPhone XS 256GB for £142 on 21/04/2023 and I shipped it off on 26/04/2023. On 29/04/2023 they sent me a revised offer of £40 citing that the screen is cracked, which I declined and asked for the phone to be returned since I know the phone was in perfect condition when it left me. I bought the phone brand new in 2018, and kept it in a quad lock case with toughened glass protection on it. The only fault was the battery would only last me a day. Having sustained an injury and ending up with surgery etc. I did not have the time to follow up on why my phone wasn't sent back until 18/05/2023. After not getting anywhere and starting to chase it daily last week, the MusicMagpie team now have no idea where my phone is, and Apple support say they can't help as I removed it from my Apple account therefore I have no serial number or IMEI to ask for it to be blocked. I want my phone back as when I sent it to them it was in very good condition and sent it in it's original box. Musicmagpie changed their valuation from £140+ to £40 stating the screen was cracked. I refused their revaluation and since then I cannot get an answer of where my phone is, which they allegedly returned! Please avoid MusicMagpie unless you have valuable items to throw away!

Conduct business as you would expect from an internet pawn broker. Delay refund weeks after providing Royal Mail proof. £100’s out of pocket and just fob you off.

My Apple Watch was LOST in transit they didn’t contact me after 10 days I had to contact them and now being asked for proof of purchase of my item so now I’m border line being called a mugger !!!!!! Do not use to sell when buying off them no problem !!!!

Terrible customer service. I bought friends collection, half of the discs didn't play properly. I contacted customer service and explained I was registered disabled, I'd not been out since covid due to anxiety. It would cost me to send a helper in a private taxi. They offered me £1, after numerous emails back and forward, they said they refund £3.50. I've had to repurchase it from a reputable seller

Paid for 24 hour tracked delivery and waited - 2 days later my order arrived. Paid and did not provide what I paid for. Customer service were dire, rude and insulting. Buy from a reliable place not this bunch of idiots.

Ordered a phone on 22nd November, I paid the extra to get it delivered next day, it was not showing up on my DPD app. I contacted DPD and they have not got the parcel. I contacted Music Magpie who initially said that they could not find my order. Then an operator could find my order but the parcel had not been dispatched, they immediately said that they have refunded the extra payment I had made for next day delivery and my parcel would be dispatched in 24 hours. I asked clarification of when I would receive my parcel and was told ‘should be Friday’ which is the 25th November. I said that was not suitable and I would prefer a refund, the operator said that Music Magpie could not as the order had been fulfilled and was currently in transit and would be delivered within 7 working days, ie 2nd December. I asked when was the parcel actually dispatched as DPD do not have it. Music Magpie then said that they could not check as their SYSTEM WAS DOWN. You can’t rely on what they say. Two days later and DPD still have not received the parcel but MUSIC MAGPIE claim that the parcel has been dispatched. Nobody at MUSIC MAGPIE appears to know when it was actually dispatched. BEWARE of dealing with these people.

These lot are a rip-off; my wife and I have sent three items now (2 phones and an iPad) every time they offer the highest trading price Vs others, and then every time they claim some damage, e.g. water damage which turns out to be a lie. The last time (Oct 2022), they offered 175 for the iPad Vs 135 from apple, BUT surprise, “water damage, so we can only offer 19” I refused and sent it to apple and they confirmed no damage and gave me the whole 135. A total sham; please avoid them.

I have ordered an ipad pro with next day delivery 5 days ago. I still don't have dispatch confirmation. The website keeps crashing, I can't login to see my order. The customer service ignoring my emails. I applied for a refund. I have got no response. They are sitting on my money. Terrible experience.

I purchased a phone from MusicMagpie more than 12 months ago, and it has now been reported as stolen and blacklisted by all carriers. I contacted their support to have this resolved, and they take no responsibility, please see the ending to our chat conversation below: Me: Please confirm it is not your responsibility when devices sold by Music Magpie turns out to be stolen as long as it's not reported as stolen in the first 12 months Advisor: Having looked into your order, I can see that it was created on May 2021. Unfortunately, our warranty only runs for 12 months from the date of delivery and since this timeframe has passed, we are unable to assist with this issue. Please accept our apologies for any inconvenience caused. Me: Surely this is a joke? At first, you were not able to even access orders older than 12 months you said, and now takes no responsibility when me as a customer got a stolen device delivered. Also, I will try warn as many people as possible online about your dodgy business Advisor: I sincerely apologize for the poor experience. I have escalated your concerns to the relevant department in an effort to improve. Is there anything else I can help you with today? Me: Nothing else, just keep delivering your world class support

Disgraceful excuse of a company took 20 pounds worth of stuff off me after not sending everything back after offering 60 less than they originally did. Then said there’s nothing they.can do about it after weeks of dealing with there disgraceful customer service

I have ordered a laptop to rent. Immediately after the purchase I have found a better deal on different websites where I can actually own the laptop. I think it was less than 5 minutes after I have made the order with MusicMagpie I contacted the team via the chat to cancel my order ( because you cannot do it manually which is a first red flag for me). I had no response from anybody so I kept writing emails up to three times a day. Now the order has been dispatched meaning that if I wanted to cancel it now, I have to pay a fee. Personally, what I think it’s happening is that they intentionally didn’t respond in order to get that extra money because they knew I had the intention to cancel the order. You could argue that because of the Jubilee holidays nobody was available to take care of this yet they clearly had staff on which have dispatched the order ( to be precise it was dispatched on June 2,2022). In my opinion the customer service is terrible and I will not purchase from them anything ever again.

Originally bought a Nintendo Switch console for £250 which arrived fine but after about a month the left dualcon controller stopped working so I asked under the warranty if it could be repaired of replaced. MM sent me their own return label which I used to send back the console. Royal Mail messed up and lost the parcel. I contacted MM and wasn’t replied to for weeks I had to go through social media just to get any sort of help. MM told me to make a claim with Royal Mail so I did but only got £100 back for a £250 console, when I contacted MM as the label they provided obviously didn’t cover the full insurance so I lost out on £150 and MM refused to compensate for the rest of my money lost. Told me to make a claim with Royal Mail then when I’ve explained that I did but didn’t get fully compensated, they changed their mind and said they were the ones that needed to claim to get the money back. Clearly making it up as you go along and clearly don’t care about customer satisfaction and were making any excuse not to compensate me. Never had customer service like it. Will never use this company again.

Sent a two-year-old Galaxy S10+ to musicMagpie as a trade-in. Was quoted £135. Phone was in excellent condition, just a few minor scuffs, as you'd expect from a used phone. Once they received the phone, the quote was lowered to £35 due to a "cracked or smashed screen." I've had issues with trade-in companies before whereby they claim damage to reduce the quote in the hope that you accept. I had my suspicions, declined their offer and received the phone back. Sure enough, the screen was in near-perfect condition. This is a common sham and reports of it across the internet are rife. However, I believe that it's legal, as these companies typically give you the opportunity to decline their offer and receive your item back. It's still incredibly poor practice, though. My advice is to trade in your phone with a mobile network provider (for a bit less money) or sell it on eBay (for a bit more). Do not use this company, as they won't honour your quote. Even if you sent in a brand-new device I imagine they'd find "damage" of some kind. The giveaway is in this company's name - musicMagpie. Magpies are cunning and like taking shiny objects, so the name makes complete sense.